Ford Five Hundred Complaints (2007)

199 consumer complaints on file.

#10356094September 17, 2010
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE THROTTLE BODY ON OUR 2007 FORD 500 STUCK CLOSED CAUSING ENGINE TO STALL. THE THROTTLE BODY HAD TO BE REPLACED. FORTUNATELY THIS HAPPENED ON A 2 LANE ROAD BUT MY WIFE HAD JUST GOT OFF A HIGH SPEED INTERSTATE HIGHWAY. FAILURE CAUSED RAPID DECELERATION OF THE VEHICLE LEAVING HER STRANDED IN THE TRAFFIC LANE. THIS WOULD PROBABLY HAVE RESULTED IN AN ACCIDENT IF THIS WOULD HAVE HAPPENED ON THE INTERSTATE. THE CAR HAS AROUND 37,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355802September 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. WHILE THE CONTACT WAS DRIVING LESS THAN 5 MPH IN THE REVERSE POSITION, AN UNEXPECTED INCREASE OF ACCELERATION OCCURRED. IMMEDIATELY, THE BRAKE PEDAL WAS ENGAGED AND THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO SEPARATE OCCASIONS WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND THE TECHNICIAN STATED THE FAILURE COULD POSSIBLY BE RELATED TO THE AIR CONDITIONER COMPRESSOR WHICH WAS REPLACED. THE FAILURE CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY INFORMED THAT THE FAILURE WAS CONTRIBUTED TO THE THROTTLE BODY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. J
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355852September 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
CAR: 2007 FORD 500 LIMITED. MOVING SHIFT LEVER FROM PARK TO REVERSE OR TO DRIVE, AFTER ABOUT 1 SECOND THE CAR "LURCHES" FORWARD OR BACKWARD. I KEEP THE BRAKE LOCKED DOWN WHEN CHANGING GEARS FOR SEVERAL SECONDS UNTIL I'M SURE IT WON'T JUMP.THIS IS DANGEROUS. WHEN THIS FIRST STARTED HAPPENING, I ALMOST RAN OVER SOMEONE IN A PARKING LOT AS I WANTED TO BACK OUT OF A PARKING SPOT. I TOOK THIS IN FOR SERVICE AND MENTIONED IT TO THE SERVICE MANAGER. AS HE DROVE THE CAR AROUND TO THE BACK, HE SAID HE NOTICED IT TOO AND ASKED THE TRANSMISSION MAN TO LOOK IT OVER. SINCE I WAS HAVING THE TRANSMISSION OIL CHANGED, HE THOUGHT IT MIGHT BE RELATED TO OLD FLUID. (CAR HAD ABOUT 70K MILES AT THE TIME). ITS ABOUT 5K MILES SINCE THE SERVICE AND THE CARIS AS BAD OR WORSE THAN IT HAS EVER BEEN. I BELIEVE THE PROBLEM IS RELATED TO THE COMPUTER GETTING A WRONG SIGNAL FROM ONE OF THE THROTTLE SENSORS AND CAUSING THE ENGINE TO SURGE. DEALER SAID HE HAD NOT SEEN THE PROBLEM BEFORE AND DIDN'T KNOW WHAT TO DO. THE PROBLEM IS STILL OCCURRING BUT SINCE ONLY MY WIFE AND I DRIVE THE CAR, WE ARE COMPENSATING BY HOLDING THE BRAKE FOR SEVERAL SECONDS AFTER MOVING THE SHIFT LEVER. I HOPE YOU CAN IDENTIFY THE PROBLEM AND LET ME KNOW OR HAVE FORD PUT OUT A SAFETY RECALL AND A FIX FOR THE PROBLEM. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354706September 9, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. SHE ATTEMPTED TO ACCELERATE FROM A STOP BUT THE VEHICLE WOULD NOT MOVE FORWARD. AFTER A FEW MOMENTS OF APPLYING PRESSURE TO THE ACCELERATOR PEDAL THE VEHICLE BEGAN TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY RESET THE COMPUTER SYSTEM BECAUSE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE HAS SINCE RECURRED INTERMITTENTLY. THE VEHICLE HAD BEEN TAKEN BACK TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS WHERE THE COMPUTER WAS AGAIN RESET AND THE THROTTLE BODY WAS REPLACED. THE FAILURE CONTINUES TO RECUR INTERMITTENTLY WHILE ACCELERATING FROM A STOP OR WHILE DRIVING AT ANY SPEED. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 60,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352217August 26, 2010
POWER TRAIN
2007 FORD FIVE HUNDRED LUNGES WHEN PUT IN DRIVE OR REVERSE. HAPPENS ALL THE TIME. CAR HAS 130K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351133August 22, 2010
POWER TRAIN
FORD 500 THROTTLE BODY BAD. NO PARTS AVAILABLE. MAKING PAYMENTS ON CAR I CAN'T DRIVE. NO WAY TO GET TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351191August 22, 2010
POWER TRAIN
YET ANOTHER IDLE SURGE ISSUE. THE NHTSA SITE IS LOADED WITH THEM, AND THE INTERNET HAS EVEN MORE. VEHICLE SURGES DRAMATICALLY WHEN REMOVED FROM PARK AND PLACED IN REVERSE OR DRIVE, ESPECIALLY WITH A/C ON. ALSO SURGES FORWARD ON INITIAL ACCELERATION FROM A STOP. I OWN AUTOMOTIVE TEST EQUIPMENT, AND CAN SEE THE ENGINE COMPUTER COMMANDING THE THROTTLE IN EXCESS OF 16% WITHOUT THROTTLE BEING APPLIED. THE SITUATION HAS BEEN OCCURRING OVER A YEAR. IT'S OBVIOUS THAT IT'S A "THROTTLE-BY-WIRE" ISSUE INVOLVING THE COMPUTERIZED THROTTLE CONTROL SYSTEM. VEHICLE BORDERS ON UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347758August 6, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THE BATTERY WOULD REPEATEDLY FAIL. ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO START THE VEHICLE DUE TO THE FAILURE. IN ADDITION, THE RADIO AND DASHBOARD LIGHTS WOULD FLICKER ON AND OFF. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE PREMATURE BATTERY FAILURE. THE BATTERY WAS TAKEN BACK TO WHERE IT WAS PURCHASED AND THE CONTACT WAS ADVISED THAT THERE WAS NOTHING WRONG WITH THE BATTERY. THE CONTACT WAS CONCERNED THERE WAS AN INTERNAL ELECTRICAL FAILURE WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE 44,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344705July 22, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT STATED THAT SHE EXPERIENCED AN INTERMITTENT FAILURE IN WHICH THE VEHICLE WOULD SURGE FORWARD OR BACKWARDS WHEN SHIFTED OUT OF THE PARK POSITION. THE FAILURE OCCURRED AS SOON AS SHE TOOK HER FOOT OFF OF THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE PARTS WERE ON BACK ORDER AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341443July 5, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
SUDDEN ACCELERATION IN BOTH FORWARD AND REVERSE. HAS OCCURRED ON FOUR (4) SEPARATE OCCASIONS. FORD DEALER CAN FIND NO CODES, THEREFORE REFUSES TO REPAIR. AS WITH MOST SUDDEN ACCELERATION PROBLEMS, I SUSPECT THE THROTTLE BODY IS DEFECTIVE. THIS IS A SERIOUS SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336315June 14, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
I OWN A 2007 FORD 500 & HAVE RECENTLY BEEN HAVING A ISSUE WITH SURGING WHEN I HAVE MY CAR IN THE PARK POSITION & PUT IT IN DRIVE. THEN IT STARTED SURGING WHEN I AM IN REVERSE NOW. I SPOKE TO MY LOCAL FORD DEALERSHIP WHEN I HAD MY OIL CHANGED & THEY ADVISED THAT I HAD TO HAVE A UPDATE THAT COST $81.00 TO FIX THE PROBLEM. THEY KNEW EXACTLY ALL ABOUT THE PROBLEM WHEN I STARTED EXPLAINING IT TO THEM. IT TAKES ABOUT 1 HOUR TO FIX THE PROBLEM. I AM GOING NEXT WEEK TO HAVE IT DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334152June 1, 2010
SEAT BELTS
2007 FORD 500 BOTH FRONT SEAT BELTS HAVE FAILED, ONE JUST NOW AND ONE ABOUT A YEAR AGO. THEY MAKE A NICE CLICK WHEN YOU ENGAGE THEM, BUT SOMETIMES WILL JUST LET GO LATER LIKE THEY WERE NOT ENGAGED AT ALL. FORD REPLACED THE ONE A YEAR AGO, AND I'M MAKING AN APPOINTMENT TO GET THIS ONE FIXED. ENGAGED OR NOT, THE SOUND OF THE CLICK IS THE SAME EITHER WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327929April 28, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. WHILE TRAVELING AT APPROXIMATELY 70 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND RELEASED IT BUT THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE ACCELERATED UP TO 100 MPH AND AFTER A FEW MOMENTS, IT DECELERATED SUDDENLY. THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 92,970. THE FAILURE MILEAGE WAS APPROXIMATELY 93,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322921March 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE HAS A 2007 FORD 500. SINCE 40K MILES, SHE'S HAD CONTINOUS PROBLEMS WITH THE VEHICLE SURGING AT INAPPROPRIATE TIMES. I ALSO HAD A 2007 MODEL 500 AS A COMPANY CAR. I BEGAN EXPERIENCING THE SAME PROBLEMS IN/AROUND THE SAME MILEAGE. SEVERAL OTHER PEOPLE WITH OUR COMPANY WERE ALSO DRIVING 500'S AND EXPERIENCED THE SAME PROBLEMS. FORD SENT A REPRESENTATIVE TO GREEN FORD IN GREENSBORO, NC AND DIAGNOSED THE PROBLEM AS THE ELECTRONIC THROTTLE BODY. THE VEHICLES WERE REPAIRED OUT OF WARRANTY. THE PROBLEM HAS GOTTEN PROGRESSIVELY WORSE. AS A RESULT AND AFTER THE VEHICLE ALMOST SURGED INTO OUR DAUGHTER, I TOOK MY WIFE'S CAR TO THE FORD DEALERSHIP TODAY. THE SERVICE REP ACKNOWLEDGED "SOME PROBLEMS" WITH THE THROTTLE BODY, BUT ADVISED IT WAS NOT A PROBLEM IN ALL VEHICLES. I TOLD HIM ABOUT THE SAME PROBLEMS WITH MY 500 AND THE PROBLEMS WITH THE OTHER COMPANY CARS. I EVEN OFFERED TO PROVIDE HIM THE NAME AND CONTACT INFORMATION FOR THE OTHER DEALERSHIP, BUT WAS TOLD THEY WERE IN A "DIFFERENT DISTRICT" AND HAD A DIFFERENT REPRSENTATIVE. I ASKED IF THEY COMMUNICATED WITH EACH OTHER TO WHICH I RECEIVED AN INTELLIGEIBLE RESPONSE. I WORK AS AN INSURANCE INVESTIGATOR AND WILL ENSURE THIS PROBLEM IS NOT OVERLOOKED. I'VE ALMOST WRECKED THE CAR 3 TIMES IN OUR CARPORT AND PARKING LOTS AS A RESULT OF SUDDEN SURGE. IT APPEARS TOYOTA IS NOT THE ONLY CAR COMPANY WITH SUDDEN SURGES AND/OR PROBLEMS WITH THROTTLE PROBLEMS. WE'VE BEEN FORTUNATE THAT NOBODY HAS BEEN INJURED, BUT I DON'T BELIEVE SOMEONE SHOULD BE HURT OR WORSE BEFORE A COMPANY DOES THE RIGHT THING AND TAKES A PROACTIVE RESPONSE TO A KNOWN PROBLEM. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291423November 9, 2009
FUEL SYSTEM, GASOLINE
2007 FORD FIVE HUNDRED SURGES FORWARD IN PARKING LOTS, STOP LIGHTS, GOING FROM PARK TO DRIVE OR PARK TO REVERSE. ALMOST HITTING CARS, PEDESTRIANS WHEN IT SURGES BACKWARD AND FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290396October 30, 2009
VEHICLE SPEED CONTROL
2007 FORD FIVE HUNDRED OPERATING ON THE MA. TURNPIKE... STEPPED ON ACCELERATOR TO KICK INTO PASSING GEAR TO PASS A TRAILER TRUCK AND ACCELERATED TO APP 75 MPH...... LIFTED FOOT OFF ACCELERATOR, BUT CAR STAYED IN PASSING GEAR AND ACCELERATED FURTHER..(TO APP 90 MPH BEFORE EPISODE ENDED) APPLIED BRAKES AND FOUGHT THE ACCELERATION WHILE TRYING TO BRAKE... TRIED PUSHING THE "OFF" SWITCH FOR CRUISE CONTROL (EVEN THOUGH I WAS NOT USING CRUISE CONTROL TO NO AVAIL..... TRIED LIFTING GAS PEDAL UP WITH TOE OF MY FOOT...NO RESULTS.... HAVE NO FLOOR MATS IN THE CAR THAT MIGHT HAVE TANGLED...... FINALLY STOMPED THE GAS TO THE FLOOR SEVERAL TIMES IN A RAPID SUCCESSION AND ACCELERATOR LET UP..... AFTER CHANGING MY SHORTS, TRIED TO DUPLICATE THE EPISODE.... BUT IT DID NOT GET STUCK AGAIN EVEN THOUGH I STOMPED IT INTO PASSING GEAR SEVERAL TIMES.... IT HAS NOT HAPPENED AGAIN SINCE THEN (1 DAY AGO OR APP. 300 MILES OF DRIVING).. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285893October 1, 2009
AIR BAGS, AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
SIDE/FRONT DRIVER IMPACT, GOING APPROXIMATELY 35 MPH, AND NO AIR BAGS DEPLOYED. THE CAR WAS DAMAGED TO THE POINT THAT THE INSURANCE COMPANY TOTALED THE CAR. THIS WAS NOT A MINOR ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10285562September 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ENGINE IDLE SPEED IS EXCESSIVE AT INTERMITTENT INTERVALS WHILE TRANSMISSION IS IN REVERSE, CAUSES VEHICLE TO INADVERTENTLY ACCELERATE AT INAPPROPRIATE SPEEDS. LOCAL REPAIR SHOP SCANNED VEHICLES REPAIR CODES, DETERMINED IT TO BE A TRANSMISSION FAILURE. AUTHORIZED DEALERSHIP, SAID NOTHING WAS WRONG WITH THE VEHICLE AFTER THEY SCANNED IT. VEHICLE, WENT INTO A "CREEP MODE" IMMEDIATELY FOLLOWING ONE OF THE INSTANCES, BUT THE COMPUTER RESET ITSELF AFTER SEVERAL MINUTES.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282493August 31, 2009
POWER TRAIN
WITH A/C ON I START CAR. PUT CAR IN FORWARD OR REVERSE. ENGINE SURGES THEN SETTLES DOWN, THIS IS QUITE DANGEROUS. BROUGHT IT IN FOR WARRANTY HELP. WAS INFORMED THAT IT MAY BE THROTTLE BODY AND THROTTLE BODY IS NOT COVERED IN DRIVETRAIN WARRANTY. FORD, ARE YOU KIDDING ME? VEHICLE HAS 41,170 MILES, THE WARRANTY FOR THIS ITEM APPARENTLY RAN OUT AT 36,000 MILES. THIS IS A SAFETY ISSUE MORE THAN ANYTHING. THIS IS A HUGE SAFETY ISSUE. PUTTING CAR IN GEAR AND HAVING THE ENGINE SURGE IS A RECIPE FOR DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281252August 20, 2009
AIR BAGS:SIDE/WINDOW
ON JUNE 25, 2009, OUR CLIENTS WERE DRIVING THEIR FORD 500 4DR. SEDAN WHEN THEY WERE BROADSIDED ON THE DRIVER'S SIDE. THE SIDE AIRBAGS FAILED TO DEPLOY, CAUSING AT LEAST IN SUBSTANTIAL PART, SERIOUS PERSONAL INJURIES TO THE DRIVER. THE VEHICLE WAS TOTALLY DESTROYED IN THE IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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