Ford Fiesta Complaints

3,175 consumer complaints on file.

#11128434September 10, 2018
POWER TRAIN
THE FIRST THING THAT HAPPENED WAS THAT IT LOST ALL ACCELERATION WHILE DRIVING ON A STREET. I CAN TO A STOP TURNED IT OFF THEN IT WAS FINE (THIS HAPPENED TWICE). WHILE DRIVING ANYWHERE AND WHILE CHANGING GEARS IT WOULD START TO GRIND SO I TOOK IT IN AND THE REPLACED THE DUAL CLUTCH BUT IT STILL DID IT AFTER. NOW IT HAS STARTED TO JUMP AFTER ALL STOPS NO MATTER IT BEING 0 - MILES AWAY IT WOULD KEEPS LOSING POWER AND HAS A TRANSMISSION MALFUNCTION POPPING UP AND WONT STAY RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128451September 10, 2018
POWER TRAIN
MANY TIMES, MY CAR DOES NOT DOWN SHIFT AFTER BEING IN A PASSING GEAR AND THEN LETTING OFF THE GAS. IT STAYS AT 5,000 RPM FOR A FEW SECONDS. JULY, 2018, MY CAR WAS STOPPED AS I WAS WAITING TO MAKE A LEFT TURN. AS I PRESSED ON THE GAS TO TURN LEFT, MY CAR SLIPPED INTO NEUTRAL. BECAUSE MY BRAKE LIGHTS WEREN'T ON, MY CAR WAS HIT FROM BEHIND BY AN APPROACHING CAR. SEPTEMBER 3, 2018 MY CAR WAS STOPPED, I PUT IT INTO REVERSE TO BACK INTO A PARKING SPOT. WHEN I PRESSED THE ACCELERATOR THE CAR SHIMMIED AND MOVED FORWARD INSTEAD OF REVERSE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11128475September 10, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN: ON JULY 31ST 2018 DURING DRIVE HOME AFTER DARK ON RURAL WISCONSIN HIGHWAY BOTH LOW BEAM HEADLIGHTS SIMULTANEOUSLY FAILED IN 2012 FORD FIESTA LEAVING DRIVER NO OPTION BUT TO USE HIGH BEAMS FOR REMAINDER OF DRIVE. FAULT: THE LOSS OF BOTH LOW BEAM HEADLIGHTS SIMULTANEOUSLY CREATED A DANGEROUS SITUATION FOR A DRIVER, AND ONCOMING DRIVERS ON RURAL HIGHWAYS. CAUSE: DEALERSHIP IDENTIFIED THE SOURCE OF THE PROBLEM; DUE TO RELAY PINS IN FUSE BOX CORRODED OFF DUE TO CORROSION ' HAD TO REPLACE ENGINE FUSE BOX UNDER HOOD BECAUSE THE PIN WAS CORRODED OFF IN THE FUSE BOX AND COULD NOT BE REMOVED. ADDITIONAL FUSE RELAYS ALSO SHOWING CORROSION. FORD HAS ISSUED THE FOLLOWING FOR THE 2011 FORD FIESTAS WHICH IS RELATED TO CORROSION AND LOSS OF EXTERIOR LIGHTING. UNFORTUNATELY, NOTHING IS BEING DONE CURRENTLY FOR MODEL YEAR 2012 FIESTAS. CUSTOMER SATISFACTION PROGRAM 17B16 ' BATTERY JUNCTION BOX CLEAN AND SEAL ' 2011 FORD FIESTA HTTPS://FORD.OEMDTC.COM/3241/CUSTOMER-SATISFACTION-PROGRAM-17B16-BATTERY-JUNCTION-BOX-CLEAN-AND-SEAL-2011-FORD-FIESTA AND ALSO, FORD HAS ISSUED RECALL 17S14 FOR (2011 FORD FIESTA) THE SAME ISSUE OF CORROSION AND LOSS OF ELECTRICAL CONNECTIVITY FOR WIRING CIRCUITS WHICH MAY MAKE A VEHICLE LESS VISIBLE TO APPROACHING DRIVES WHICH MAY INCREASE THE RISK OF A CRASH. IN CANADA, ACCUMULATION OF DUST DEPOSITS WHICH CONTAIN DEICING SALTS IN THE PROVINCES INCLUDED IN THIS RECALL THAT CAN CAUSE CORROSION OF FUSE AND WIRING TERMINALS IN THE BATTERY JUNCTION BOX THAT MAY RESULT IN THE LOSS OF ELECTRICAL CONNECTIVITY IN SOME WIRING CIRCUITS. IT IS RIDICULOUS FOR A 6 YEAR OLD VEHICLE TO LOSE BOTH HEADLIGHTS DUE TO ELECTRICAL, AND CORROSION ISSUES! THE REPAIR WAS CLOSE TO 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128581September 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD FIESTA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128600September 10, 2018
FUEL/PROPULSION SYSTEM
EVER SINCE I GOT THE CAR, WHEN I PUT FUEL IN IT, AND TURN IT ON, IT'LL STALL IF I'M STOPPED OR AT A STOP SIGN OR LIGHT. IT'LL DO IT FOR THE WHOLE DAY AFTER I PUT GAS IN IT. IT DOES NOT MATTER IF PRIOR TO FILLING IT IS EMPTY, HALF TANK OR FULL TANK. IF I SIT AT A LIGHT LONG ENOUGH AFTER FILLING, IT TURNS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124762September 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL SCREECHING AND GRINDING NOISE WHEN THE BRAKE PEDAL WAS APPLIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 32,180. *TT CONSUMER STATED MECHANIC HAD REPLACED THE BRAKES BUT REPLACED AGAIN 6 MONTHS LATER. UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124273September 4, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE TRANSMISSION FAILED TO FUNCTION PROPERLY. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A DELAY IN CHANGING GEARS AND THE TRANSMISSION WAS SLOW TO ENGAGE WHEN DRIVING UP A HILL. RAMEY FORD PRINCETON (498 COURTHOUSE RD, PRINCETON, WV 24739, (304) 425-2128) INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED ONE YEAR AGO PER AN UNSPECIFIED MANUFACTURER POWER TRAIN/TRANSMISSION CAMPAIGN AND THE CLUTCH ASSEMBLY WAS REPLACED AT THAT TIME. THE DEALER DIAGNOSED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS NOT INCLUDED IN ANY POWER TRAIN RECALLS. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,500. **TR CONSUMER STATED I HAVE HAD THE CAR 5 YEARS AND THE CLUTCHES IN TRANSMISSION HAS WENT OUT 2 TIMES AND THEN NOW IS GOING OUT AGAIN. I THINK ITS WRONG THAT THEY CAN'T FIX IT RIGHT. UPDATED 11/1/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124280September 4, 2018
STRUCTURE:BODY:DOOR
TLA* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT ATTEMPTED TO CLOSE THE FRONT DRIVER'S DOOR, BUT IT WOULD NOT CLOSE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ISSUED CASE NUMBER: CASE-[XXX]. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *DT *TP "PARTS OF THIS DOCUMENT HAVE BEEN TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOE), 5 552(B)(6)."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124124September 3, 2018
UNKNOWN OR OTHER
IN 2016 DOOR OPENED WHILE DRIVING, FORD FIXED DOOR LATCHES,ALL DOORS, UNDER A RECALL. A FEW MONTHS LATER THE REAR DOORS FAILED AGAIN. I WAS CHARGED TO REPAIR THE LATCH. ON SEPT 1, 2018 THE PASSENGERS BACK DOOR OPENED WHILE DRIVING ON CITY STREET AND WILL NOT LATCH AGAIN. CALLED DEALER AND THEY STATED I WILL HAVE TO PAY TO HAVE IT REPLACED AGAIN. I HAVE NOT HAD IT REPAIRED YET, PART IS OUT OF STOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123783August 31, 2018
STRUCTURE:BODY
WHILE DRIVING DOWN THE HIGHWAY, IN A CURVE, MY DRIVER'S FRONT DOOR SWUNG OPEN. THIS IS A WELL KNOWN AND DOCUMENTED ISSUE, AND A FEDERAL RECALL WAS ISSUED. DUE TO DEFECTIVE DOOR LATCH, DOORS FLY OPEN WHILE DRIVING. THE LATCH WAS REPLACE ONCE UNDER RECALL. THE VEHICLE, NOW, HAS THE EXACT SAME ISSUE. THIS ISSUE IS EXTREMELY DANGEROUS, AS IT HAPPENS WITHOUT WARNING, AND THE DOOR WON'T REMAIN CLOSED, ONCE THE DEFECTIVE LATCH FAILS. BOTH APPEL FORD, AND FORD MOTOR COMPANY, REFUSE TO COVER THE REPAIR, FOR THIS KNOWN RECALL ISSUE. I BELIEVE THE RECALL NUMBER IS 15S16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123101August 28, 2018
UNKNOWN OR OTHER
2011 FORD FIESTA CONTINUES TO HAVE LATCH FAILURES AFTER LATCHES HAVE BEEN REPLACED UNDER SAFETY RECALL NOTICE 15S16/NHTSA RECALL 15V-246 FORD REFUSES TO COVER COST OF REPAIR OF LATCH SINCE THEIR RECORDS SHOW THAT IT IS REPAIRED. FIRST DOOR LATCH FAILURE IN OCT. 2015 TOOK IT IN AND THEY REPLACED ALL 4 DOOR LATCHES. NEXT DOOR LATCH FAILURE IN JUNE 2016. REPLACED UNDER RECALL. ANOTHER LATCH FAILURE IN FEBRUARY 2017. AGAIN REPLACED UNDER RECALL. WE HAVE HAD A FOURTH LATCH FAILURE AUG 2018. PASSENGER SIDE DOOR WILL NOT LATCH. FORTUNATELY NO ONE WAS INJURE AND DEFECT WAS DISCOVERED WHEN THE VEHICLE WAS NOT IN MOTION. FORD IS REFUSING TO COVER THE COST OF REPAIR. THIS IS A KNOWN SAFETY ISSUE AND THEY REFUSE TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123112August 28, 2018
POWER TRAIN
I BOUGHT A 2012 FORD FIESTA .I MADE A CLUTCH THAT WENT OUT TOOK IT TO THE SHOP .THE HALF FIX IT NOW I'M OUT OF WARRANTERY I WILL NEVER BY A FORD AGAIN .....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122255August 25, 2018
STRUCTURE:BODY, ENGINE, WHEELS
TAKATA RECALL , I HAVE A 2011 FORD FIESTA AND THE ENGINE GOT MESSED UP SO I TOOK IT TO A SHOP AND THEY FIXED IT I PAID 2,500 TO GET IT FIXED AND WHEN I'M DRIVING MY WHEELS GO ALL CRAZY AND ALL THIS SENSORS TURN ON AND MY DOOR OPEN LAST TIME WITH MY 2 YEAR OLD AND MY 6 YEAR OLD INSIDE AND NOW IT WON'T CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121099August 20, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR HAS LESS THAN 50000 MILES AND ALREADY BEEN TO THE SHOP DUE TO NOT STARTING. IT WAS DETERMINED THAT THE BATTERY HAD A BAD CELL. GOT THE BATTERY REPLACED AND ALL WORKED FINE. 2 MONTHS LATER THE SAME ISSUES ARE HAPPENING AGAIN. WILL GO TO THE SHOP THIS WEEK. HOPEFULLY THEY VAN FIND OUT WHAT'S WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120607August 17, 2018
STRUCTURE:BODY
DOOR/LATCHES: FRONT PASSENGER SIDE DOOR WILL NOT CLOSE/LATCH MAKING IT UNSAFE TO DRIVE. FORD HAD TWO RECALLS (2015 & 2017) ON THIS KNOWN PROBLEM (RECALL: 15S16), BUT THEY DID NOT INCLUDE MY VIN AS PART OF THE RECALL, EVEN THOUGH MY 2014 FORD FIESTA COULD STILL HAVE THE SAME TYPE OF LATCH. IF ALL 2014 FORD FIESTAS HAVE THIS DEFECTIVE PART, WHY WEREN'T ALL VEHICLES INCLUDED IN THE RECALL? I JUST PURCHASED THIS CAR LESS THAN 6-MONTHS AGO AND THEY TOLD ME THERE WERE NO OPEN RECALLS, BUT 2014 FORD FIESTAS HAVE BEEN KNOWN TO HAVE THESE PROBLEMS. IT DOESN'T APPEAR THAT FORD MADE THE LATCH RECALL PART-SPECIFIC, AND IF THEY DID, THE LATCH I HAVE IS JUST AS DEFECTIVE AS THE PREVIOUS ONES. THE FORD RECALL DEPARTMENT WAS UNABLE TO TELL ME IF MY CAR HAD THE DEFECTIVE PART, BUT THEY TOLD ME THAT NHTSA REVIEWS ALL THEIR RECALLS AND THEY APPROVED THAT MY CAR DIDN'T NEED A RECALL ON THE DOOR LATCHES.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120147August 15, 2018
STRUCTURE:BODY
REAR PASSENGER DOOR LATCH FAILED. THERE WAS A RECALL FOR THE LATCH FOR 2014 FORD FIESTAS, BUT NOT THE 2015. THE DOOR WOULD NOT CLOSE, OR STAY CLOSED. THE CAR WAS PARKED AT THE TIME, THIS WAS ALSO THE LEAST USED DOOR ON THE VEHICLE. I AM JUST GRATEFUL MY 4 YR OLD DAUGHTER WAS ON THE OTHER SIDE OF THE CAR, AND THAT IT DID NOT HAPPEN WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119807August 14, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING 60 MPH, THE FRONT PASSENGER DOOR BECAME AJAR. THE CONTACT WAS UNABLE TO SECURELY LATCH THE DOOR. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119989August 14, 2018
POWER TRAIN
TRANSMISSION CONTROL MODULE NOT WORKING RIGHT, OUR VEHICLE WONT SHIFT RIGHT, TRYING TO MERGER WITH TRAFIC CREATES DANGEROUS SITUATIONS BECAUSE VEHICLE REFUSES TO SPEED UP. GETTING ON THE FREEWAY BUT UNABLE TO ACCELERATE CREATES HUGE TRAFFIC JAM, AND PEOPLE BEHIND YOU ARE GOING 60+ BUT YOUR CAR WONT GO PASS 30. PEOPLE WILL GET HURT IF FORD WONT FIX THIS ISSUE, NOW GOING TO DEALER THEY WANT $1800 TO TEMPORARY FIX THE PROBLEM, BECAUSE AFTER PART IS REPLACED IT LAST ABOUT A YEAR AND THEN GOES BACK AGAIN. DEALER ALSO REFUSES TO FIX VEHICLE IF IT HAS BRANDED TITLE, BUT HOW IN THE HELL BRANDED TITLE HAS ANYTHING TO DO WITH FAULTY MODULE THAT WAS NOT DESIGNED PROPERLY. THE DESIGNER OF THE MODULE SHOULD GO TO JAIL FOR ENDANGERING OUR LIFE'S. MAIN PROBLEM IS, WHEN VEHICLE IS A THE STOP, WHEN TRYING TO GO IT WOULD SHAKE AND STUTTER, BEFORE GOING. OR WHEN ENTERING FREEWAY, IF ACCELERATING CAR WILL STUTTER AND WILL NOT TRY TO INCREASE SPEED BUT ITS RPM'S WILL SKY ROCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119601August 13, 2018
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING 60 MPH AT NIGHT, THE CONTACT WAS PULLED OVER BY A STATE TROOPER WHO ALERTED HER THAT THE VEHICLE'S HEADLIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY AUTO & TRUCK CENTER (103 E HILL ST, THORP, WI 54771) WHERE IT WAS DIAGNOSED THAT THE BATTERY JUNCTION BOX HAD CORRODED ALL THE HEADLIGHT WIRING, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119675August 13, 2018
STRUCTURE:BODY
IN 11/2015 THE DOOR LATCHES WERE REPLACED ON MY 2013 FORD FIESTA PER A SAFETY RECALL. IN 5/2018 THE DOOR LATCH ON THE FRONT DRIVER'S SIDE FAILED, MY DAUGHTER, WHO WAS GOING TO SCHOOL AWAY FROM HOME, WAS PARKED ON THE STREET AND AS SOON AS SHE PULLED INTO TRAFFIC HER DOOR FLEW OPEN AND WOULD NOT STAY CLOSED ALMOST CAUSING AN ACCIDENT. I DID HAVE THE LATCH REPLACED AT A REPAIR SHOP SINCE FORD WASN'T ABLE TO FIX IT RIGHT AWAY AND IT NEEDED TO BE FIXED ASAP. WHEN MY DAUGHTER RETURNED HOME FROM SCHOOL A FEW WEEKS LATER I TOOK THE CAR TO THE DEALERSHIP WHERE THE CAR WAS PURCHASED COMPLAINING ABOUT THE FAULTY LATCH WANTING TO KNOW HOW IT COULD HAVE FAILED AND EXPRESSING MY CONCERN OF THE SAFETY OF THE VEHICLE. THEY HAD NO ANSWER FOR THE FAILURE AND ALSO SAID THAT THE "WARRANTY ON THE RECALL PART HAD ELAPSED AND ONCE THE RECALL WAS COMPLETED ANY OBLIGATION ON FORD'S PART WAS OVER". I FOUND THIS UNACCEPTABLE AND THEY SUGGESTED I VOICE MY COMPLAINTS TO FORD OWNER RELATIONS, WHICH I DID. I CONTACTED THEM AND VOICED MY CONCERN ABOUT THE RECALL PART FAILING AFTER 2 1/2 YEARS. I SAID THAT SOMETHING MUST STILL BE WRONG WITH THE LATCHES FOR THIS TO HAPPEN. I ALSO REQUESTED ASSURANCE OF THE SAFETY OF THE VEHICLE GOING FORWARD AND ASKING IF THEY WILL BE RESPONSIBLE SHOULD THIS HAPPEN AGAIN AND THIS TIME WITH A MORE SERIOUS OUTCOME? I ALSO ASKED SINCE THE FAILED LATCH WAS REPLACED AT AN OUTSIDE SHOP AND NOT FORD WOULD FORD BE RESPONSIBLE IF THAT ONE WERE TO FAIL? THEIR RESPONSE WAS, "UNFORTUNATELY, I AM UNABLE TO PROVIDE YOU WITH THE INFORMATION YOU ARE REQUESTING". THEY THEN SUGGESTED CONTACTING NHTSA. I LET THEM KNOW THAT I WAS VERY UPSET THAT NOBODY WILL TAKE RESPONSIBILITY OR GIVE ME A REASON FOR THE FAILED LATCH OR CAN ASSURE ME OF THE SAFETY OF THE VEHICLE IN THE FUTURE. THEY APOLOGIZED AND SAID THEY WOULD DOCUMENT MY SATISFACTION.*DT CONSUMER STATED DOOR LATCHES HAVE BEEN REPLACED BY THE DEALER AT NO COST.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Fiesta