Ford Fiesta Complaints

3,175 consumer complaints on file.

#11532847July 17, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Fiesta. The contact stated while attempting to shift into reverse, the vehicle failed to shift into the intended gear with the check engine warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the transmission control module needed to be replaced. The contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and provide no further assistance. The failure mileage was 78,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532490July 15, 2023
POWER TRAIN
The dual-clutch transmission on this 2012 Ford Fiesta has ceased to shift gears correctly once it heats up after driving briefly, and becomes unable to shift in reverse. The engine also seems to occasionally be overspeeding between gears. The transmission control module, though recalled, is functioning properly and has been determined to not be the source of the issue. A similar problem occurred approximately the week before this issue began when the transmission control module (TCM) began throwing faults. The TCM was reprogrammed and the car functioned normally for a week before the issue seemed to recur. When brought to the nearest dealership, they determined that the TCM was not the cause of the issue. The vehicle has well under 100k miles. The nearest dealership thought that shift fork B was frozen, which caused damage to the clutch. A second opinion from another mechanic said that this was a common problem with the 2012 Ford Fiesta. I contacted Ford Customer Care and was advised that the VIN of this vehicle was not included in the 2012 service update for these same issues. However, since it is displaying the issues addressed by that service update and is under 100k miles, it may need to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532164July 13, 2023
ELECTRICAL SYSTEM, POWER TRAIN
As of date in July, starting in february the car had transmission error service now, got a new TCM under warranty. A week later the error came back and was told it was just an error code. A week later it came back and stalled out on the road but was not given help. A week later error code came back took to service a few days after they said they reprogrammed the TCM and it was ready to be picked up. Drove it off the lot and it stalled on the highway less than 5 minutes after being picked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531670July 11, 2023
UNKNOWN OR OTHER
Transmision suddenly started making a grinding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530864July 7, 2023
POWER TRAIN
On a relatively short trip I experience problems with the automatic Transmission. It was not shifting properly. Downshift from high gear to low gear way to quickly. RPMS up above 2500. Also too many rpms at stop; had be sure to hold down brake. Very poor deceleration. Danger to merger. This happened one day before we received "Customer Satisfaction Program 14M02" from Ford. Which offered to replace TCM. Before contacting Ford dealer took to my mechanic who confirmed condition and said UNSAFE TO DRIVE. I then Called Ruge's Ford in Rhinebeck who said part is unavailable anywhere in United States. They are going to continue to try and locate a part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529717June 30, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
I was in Michigan and my car, which had been in great shape, unexpectedly failed to start after sitting for two days. After jump-starting the battery, the maintenance light turned on and my display showed a transmission malfunction. So while I traveled in my car to Columbus, unaware of the potential danger that my car could catch fire and explode because it couldn't shift beyond third gear, I stopped at AutoZone for an inspection where the man informed me about a specific error code called P0606. The car dealership, Holmes Motors, was well aware of the issues with my car because we had informed them about another defective Ford Fiesta they had in stock. However, they made a deliberate decision not to reveal any of this important information to me or my family. I’ve been had problems when my car failed to start after refueling last year. One of the two main issues I've encountered with Them. Firstly, they advised me that they had repaired my vehicle; that was not the case. Secondly, they never upheld the warranty and argued that my recurring issue was not eligible for coverage, after they just worked on it. The other Ford Fiesta that we saw coincidentally ended up being my ex-roommate's car, and it still had the same problems. At AACMO in Columbus, They confirmed that my dual clutch assembly transmission had malfunctioned and overwhelmed my TCM. This exact same incident was also mentioned in the lawsuit filed against Ford, and from numerous people who faced the same issue. I’m stuck in Ohio with insufficient funds for repairs or a replacement, which means I have no way home and zero source of income to sustain myself. It sucks that the entire burden of repairs falls on us while these companies neglect to accept any accountability for their faults. Has not been brought to the manufacture yet. If there is any other actions to help assist in my situation, please feel welcome to contact me. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528039June 21, 2023
STRUCTURE:BODY
back ride side door will not latch and stay closed,if aperson was in back seat with door that won't latch that person is in a dangerious position.backing out of drive way door opened and wouldnot latch shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528161June 21, 2023
ELECTRICAL SYSTEM
The vehicle engine has periodically stopped due to a known issue with the fuse box. The same known issue has also affected the headlights and while the engine failure has led to possible safety issues with vehicle control and potential dangerous situations where the vehicle has stopped in high traffic areas, the most significant danger is with the lighting malfunctioning during night driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528213June 21, 2023
POWER TRAIN
The Vehicle made a loud noise and jolted, the check engine light came on and the screen said "Transmission fault service immediately." I had the car checked by a local mechanic who advised me to contact Ford customer service since this has been a big issue with the Ford Fiestas. Customer service advised me to take the car to a dealership for testing, there they recommended that I have the entire transmission replaced but said it wouldn't fall under the warranty since it's the clutch that needs replaced. There are numerous customer satisfaction programs for the Ford Fiesta clutch and transmission (Campaign #s 16M02, 19N07, 19N08, & 14M02) but none of them include the VIN number on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528222June 21, 2023
ENGINE
Car TCM blew and Leif Johnson refusing to schedule repairs with loaner car for fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527584June 18, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My car just died on me. No warning or anything. Took the dealership 2 and half weeks to fix my car. They came to the conclusion that it was my Trans harness cable. Cost $820.00 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527515June 17, 2023
ENGINE, UNKNOWN OR OTHER
My car has been under recall now for the transmission or chip in the transmission. The car keeps jerking, stalls randomly and sometimes won't work. It's been confirmed by the Palatka FL Ford dealership. I originally took it to the Ford in Ocala FL, but they keep refusing to fix it. Now the Palatka one is saying they can't because they don't have a chip. They're refusing to buy it back or work with me on it. I am the original owner, bought it strait off the lot and it was made in 2015. It's only 8 years old, but I've stalled now multiple times on the highway, in traffic on the way to work, and at gas stations. I want this fixed ASAP, according to the laws they have to work with me on this. I just don't know how to get them to work with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527123June 15, 2023
POWER TRAIN
I purchased the car at a buy here, pay here. I drove off the lot with a picture of an engine on my dashboard. I drove my vehicle for 6 months with it feeling like it was jerking. I had trouble excelling. It was stall at stop signs and red lights. I broke down at a red light. When I turned the car on, it would not move from park. It was Stuck and so was I on the highway at a light. It took 15 hours for triple A to arrive. I tried to move the car off the road the best I could but it would not shift into Neutral. I had the car sent back to the lot where I make my payments to. They sent my car to a transmission shop. They said the transmission was a double shifting transmission and the control module has 4. There are 77,000 on back order for this part. I assumed that the dealership would put me in a new vehicle but they are refusing to. With the part being on back order, this recall can not be fixed for a long time. Don’t they need to put me in a vehicle until the one I pay for is fixed? They told me I need to put another down payment on a new car. I thought that recalls of any sort must be fixed and if they don’t get it fixed, they have to put me in a different vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526939June 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2019 Ford Fiesta. The contact stated that on several occasions while using the key fob to open the door, the horn erroneously activated and headlights began to flash off and on, and the vehicle could not immediately be started. The message “Keyless Entry Not Recognized” was displayed. The vehicle was taken to the local mechanic who diagnosed that the Body Control Module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526239June 9, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Upon acceleration from a stop the transmission seriously shutters and stalls the vehicles engine seriously putting the occupants life and safety at risk as well as others. I also noticed that the vehicle shutters badly at speeds 3mph through 25mph bucking and stalling the engine all the way through making driving the vehicle a real danger and threat to the safety of others on the road. This is a serious and dangerous situation I’ve been placed in and by this vehicle being my only source of transportation endangers my life and safety and the safety of others on the road due to the stalling and hesitation upon entering traffic it’s deadly. Weather conditions also contribute to the life threatening dangers while traveling. Vehicle has not been inspected by a certified technician due to to my extended hours of required employment with no other source of transportation yet I am more than willing to get a free inspection by a Ford Facility. Yes there is a yellow check engine light on the dashboard that was never present up until the shuttering and stalling started 3 to 4 months ago. Please update me with any solutions you may have ASAP to address this urgent and faulty issue, this is of great importance and safety concern. It has been brought to my attention that a article dated July 18, 2019 in the Detroit Free Press states “Ford is aware of this problem yet still put the vehicle into production and sent a memo to its dealers advising them to address the issue and customers concerns and repair the Known Problem free of charge. Please reach out and instruct me with this Known Ford Problem so that we can resolve this ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525715June 6, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
The contact owns a 2015 Ford Fiesta. The contact stated that while attempting to park the vehicle with his foot on the brake pedal and off the accelerator, the vehicle inadvertently accelerated to an undisclosed speed. As a result, the vehicle crashed into a fence, where it stalled, and the contact was unable to restart it. The air bags did not deploy. The transmission warning light was illuminated on the instrument panel. A police report was filed. 12 individuals suffered injuries, with 7 being transported to the ER and treated for various injuries. The vehicle was inspected by an independent mechanic, who diagnosed a failure with the transmission as well as the transmission control module. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 150,000.
Crash:
Yes
Fire:
No
Injuries:
12
Deaths:
0
#11525028June 2, 2023
STRUCTURE:BODY
Rear Passenger Door Latch Failed. We were forced to use a ratchet strap to return home safely due to door swinging open on turns. The safety recall for this was created in 2015 but as of June 2023 there is still not a solution from Ford. They also will not reimburse any repair done after 2017. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524656May 31, 2023
SERVICE BRAKES
The contact owned a 2015 Ford Fiesta. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle, but the vehicle failed to engage. The contact had to apply pressure to the brake pedal to glide the vehicle to a stop. Additionally, the contact added that the front passenger side door became stuck and failed to open and the front driver’s side door failed to remain closed. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The contact then stated that three days later, while driving at an undisclosed speed, attempting to make an undisclosed turn onto the interstate when she depressed the brake pedal to slow the vehicle, but the vehicle failed to slow. As a result, the wheels caught onto the ground gravel and spun off the road and rolled over, flipping the vehicle to a complete 180-degree turn. The contact sustained bruising to the chest, the right thigh, and a scratch on the right leg. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 82,000. UPDATE 07/03/2023- Consumer would like update on the report submitted May 2023.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523827May 25, 2023
POWER TRAIN, UNKNOWN OR OTHER
I have that bad transmission in my fiesta and the car won’t work. Ford said it’s not 2019 fiesta with the issue but it’s a lie. My car won’t drive now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523861May 25, 2023
EXTERIOR LIGHTING:BACK UP LIGHTS
The contact owns a 2019 Ford Fiesta. The contact stated that during heavy rains, water seeped into the vehicle through the taillights. Upon investigating, the contact stated that he observed what appeared to be water damage, unpleasant odors, mildew, and corrosion. No warning lights were illuminated. The vehicle was taken to a dealer, who informed the contact that there were no recalls open on the VIN. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was 55,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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