Ford Expedition Complaints (1999)

946 consumer complaints on file.

#10237849August 12, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNED A 1999 FORD EXPEDITION EDDIE BAUER. WHILE DRIVING 57 MPH, A VEHICLE PULLED OUT IN FRONT OF THE CONTACT'S VEHICLE AND CAUSED A CRASH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND PASSENGER SUSTAINED INJURIES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE 125,418 UPDATED 10/15/08 *BF UPDATED 10/20/08. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10236631August 1, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1999 FORD EXPEDITION. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE. HE MANAGED TO GET CONTROL OF THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TOWED TO A MECHANIC AND THEY REPLACED A HEALY COIL. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO MONTHS LATER WHILE DRIVING AT THE SAME SPEED. A STATE TROOPER STOPPED TO ASSIST. THE VEHICLE WAS ONCE AGAIN TOWED TO THE MECHANIC AND THEY PERFORMED THE SAME REPAIR. LESS THAN A MONTH LATER, THE FAILURE RECURRED AGAIN. THE VEHICLE IS CURRENTLY AT THE CONTACT'S RESIDENCE WITH A BLOWN SPARK PLUG. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 106,000. UPDATED 09/23/08. *LJ THE CONSUMER STATED 3 SPARKS PLUGS HAD BLOWN OUT FROM THE ENGINE. UPDATED 09/24/08. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236626August 1, 2008
ENGINE AND ENGINE COOLING
I OWN A 1999 FORD EXPEDITION AND MY FAMILY HAS EXPERIENCED (3) BLOWN SPARK PLUGS! THE TRITON ENGINES FORD MAKES HAVE ALUMINUM HEADS AND SPARK PLUGS ARE BLOWING OUT. ON MAY 6, 2008 WAS MY FIRST EXPERIENCE (COST $273.03) REPLACED HELIE COIL. JULY 18TH 2ND BLOWOUT WITH 3 YOUNG CHILDREN LATE AT NIGHT. POLICE OFFICER HAS HAD 2 BLOWN SPARK PLUGS ON HIS FORD! (COST $1,502.02) HAD TO REMOVE HEAD. #3 BLOWOUT LAST NIGHT PULLING INTO MY DRIVEWAY WITH FAMILY ON BOARD. I WILL NOT TAKE THIS VEHICLE ANYWHERE AGAIN AS THESE EXPLOSIONS CAN CAUSE A CAR FIRE AND I WILL NOT RISK THAT OR BEING STRANDED IN REMOTE CAMPING AREA. I HAVE WROTE A LETTER TO FORD BOARD OF DIRECTORS- CALLED FORD DIRECTLY AND AT THIS TIME THERE IS "NO CUSTOMER SATISFACTION PROGRAMS" ACCORDING TO "AMY" MY CASE GIRL. GOOGLE "FORD TRITON ENGINE BLOWN SPARK PLUGS" AND YOU WILL SEE THE MANY CONSUMERS FRUSTRATED AND EXPERIENCING THIS. IF MY CAR CATCHES FIRE AND MY FAMILY IS INJURED OR KILLED I WILL HOLD YOU AND FORD PERSONALLY LIABLE AS THIS IS MY WRITTEN NOTIFICATION OF THIS DEFECT. THERE NEEDS TO BE A RECALL AND IT NEEDS TO HAPPEN NOW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234142July 14, 2008
ENGINE AND ENGINE COOLING
97 TO 99 5.4 FORDS LIKE TO BLOW PLUGS OUT OF THE CAST ALUMINUM CYLINDER HEADS. THEY DOUBLED THE THREADS IN 2000. IT OCCURRED TO MY 99 EXPEDITION,OUT OF WARRANTY DON'T EXPECTANCY HELP FROM FORD MAYBE YOUR DEALER. MY EXPEDITION WAS 4 YEARS OLD,AT THE TIME. BEST ADVICE BUY GM FORGET ABOUT FORD UNLESS YOU OWN A TOW TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232170June 24, 2008
ENGINE AND ENGINE COOLING
MY WIFE WAS DRIVING TO COLORADO SPRINGS ON HWY 24. SHE PULLED AWAY FROM A STOPLIGHT WHEN SHE HEARD A LOUD SLAPPING NOISE. SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD SAFELY, DESPITE HEAVY TRAFFIC. WE HAD THE FORD EXPEDITION TOWED TO THE DEALER WE BOUGHT IT FROM. THEY HAVE CALLED ME TO TELL ME THE NUMBER 7 SPARK PLUG BLEW OUT OF HE BLOCK RUINING THE THREADS THAT HOLD IT, IN ADDITION THE COIL PACK WAS RUINED. I HAVE A WARRANTY ON THIS VEHICLE (IT WAS BOUGHT USED), THE SERVICE MANAGER IS TELLING ME THEY WILL NOT COVER THIS UNDER THE WARRANTY BECAUSE IT IS A "MAINTENANCE ISSUE". I INFORMED HIM THAT I WILL NOT PAY FOR THIS REPAIR AND HE SAID HE WOULD CALL FORD TO SEE WHAT THEY ARE DOING, LOL. IF MY WIFE HAD BEEN TRAVELING AT HWY SPEEDS SHE COULD HAVE CRASHED AND THE POSSIBILITY OF A FIRE WAS REAL BECAUSE OF THE FACT FUEL WAS COMING OUT OF THE SPARK PLUG HOLE AND THE COIL PACK WAS STILL FIRING. SOMETHING MUST BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231694June 20, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 FORD EXPEDITION. THE VEHICLE HAD BEEN PARKED SINCE MAY 28, 2008. THE CONTACT AND HER TWO CHILDREN HAD BEEN AWAY FROM THE HOUSE FOR SEVERAL DAYS AND WHEN THEY RETURNED, THEY NOTICED THAT THE VEHICLE HAD CAUGHT FIRE. THE FIRE OCCURRED ON MAY 30, 2008. THE FIRE DEPARTMENT LEFT A NOTICE IN THE DOOR TO INFORM THE CONTACT OF WHAT HAPPENED WHILE THEY WHERE AWAY. AFTER CHECKING THE MAILBOX, SHE WAS ABLE TO LOCATE A RECALL NOTICE SENT BY FORD TO IDENTIFY THE POSSIBILITY OF A FIRE RELATED DEFECT IN HER VEHICLE, PERTAINING TO THE VEHICLE SPEED CONTROL. A POLICE REPORT WAS FILED. THE FORD MANUFACTURER STATED THAT THEY COULD NOT PROVIDE REIMBURSEMENT OR A RENTAL VEHICLE. THE INSURANCE COMPANY CURRENTLY HAS THE VEHICLE. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10229430June 1, 2008
ENGINE AND ENGINE COOLING:ENGINE
TWO WEEKS PRIOR TO THIS FAILURE, THERE WAS A DISTINCT TICKING NOISE THAT CHANGED WITH RPM. SOUNDED LIKE A COLLAPSED LIFTER. WHILE RETURNING HOME ON MEMORIAL DAY 2008, EXPERIENCED A LOUD POPPING NOISE, FOLLOWED BY CONTINUED WHOOSING NOISE AND POOR ENGINE PERFORMANCE. AFTER INSPECTING ENGINE, NOTICED #7 SPARK PLUG HAD COME OUT AND BROKEN THE COIL-ON-PLUG COIL UNIT. FAILURE OCCURRED 2 BLOCKS FROM MY HOME, SO I LIMPED IT HOME. HAVE NOT HAD IT REPAIRED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229392May 31, 2008
ENGINE AND ENGINE COOLING
ATTN: I APOLOGIZE FIRST SUBMISSION WAS INCORRECT PHONE NUMBER: THIS CONTAINS PROPER CONTACT PHONE NUMBER 1999 FORD EXPEDITION #3 SPARK PLUG BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229391May 31, 2008
ENGINE AND ENGINE COOLING
1999 FORD EXPEDITION #3 SPARK PLUG BLOWOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228743May 23, 2008
VEHICLE SPEED CONTROL, EQUIPMENT
MAY 13, 2008 TO: FORD MOTOR COMPANY/CUSTOMER SERVICE DIVISION P.O. BOX 1904 DEARBORN, MICHIGAN 48121 TO WHOM IT MAY CONCERN; I AM THE OWNER OF A 1999 FORD EXPEDITION XLT 4X4, VEH , THAT WAS LISTED AS PART OF A MOTOR VEHICLE SAFETY RECALL. ON FEBRUARY 19, 2008, AT APPROXIMATELY 11PM, MY VEHICLE SUDDENLY BURST INTO FLAMES, WHILE JUST SITTING PARKED IN OUR DRIVEWAY. THE FIRE WAS UNDERHOOD AND AS WE TRIED TO EXTINGUISH IT THE FIRE DEPARTMENT AND LOCAL POLICE SHOWED UP AND THEY HAD TO PUT IT OUT. ENCLOSED YOU WILL FIND A COPY OF THE INCIDENT REPORT AND WILL NOTE THAT THERE ARE REASONS FOR US TO BELIEVE THAT THE RECALL ISSUE AND THE DESTRUCTION OF MY VEHICLE ARE DEFINITELY LINKED. UNFORTUNATELY FOR US, WE DID NOT RECEIVE THIS LETTER FROM YOU UNTIL THE FIRST WEEK IN MARCH 2008. MY VEHICLE WAS FINANCED AND THERE WAS AN OUTSTANDING BALANCE THAT WAS REQUIRED TO BE PAID OFF IMMEDIATELY BY MY LENDER. THEREFORE, BECAUSE OF THE SITUATION AT HAND AND THE LAPSE OF TIME IN WHICH THE NOTICE ARRIVED AFTER THE FIRE OCCURRED I FEEL THAT FORD MOTOR HAS A FINANCIAL RESPONSIBILITY AND IS LIABLE FOR THE COSTS I HAVE INCURRED AS A RESULT. WE ARE JUST THANKFUL THAT THE FIRE DEP'T. RESPONDED SO QUICKLY DUE TO VEHICLE BEING SO CLOSE TO HOME AND SLEEPING FAMILY. YOUR IMMEDIATE ATTENTION TO THIS WILL BE GREATLY APPRECIATED. EUGENE POLICE DEP'T CASE #[XXX] OFFICER M.LEE ALSO HAS PHOTOS SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10224809April 17, 2008
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL*THE CONTACT OWNS A 1999 FORD EXPEDITION. WHILE DRIVING 10 MPH, THE REAR OF THE VEHICLE JUMPED IN THE AIR AS THE REAR PASSENGER SIDE TIRE DETACHED SIMULTANEOUSLY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, BUT WAS NOT DIAGNOSED BY THE DEALER. NHTSA CAMPAIGN ID NUMBER 99V099000 (WHEELS:LUGS/NUTS/BOLTS) WAS REFERENCED. THE CURRENT AND FAILURE MILEAGES WERE 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224733April 16, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I WAS GETTING A LOUD NOISE FROM THE PASSENGER SIDE WHEN I WOULD ACCELERATE. I TOOK IT TO THE SHOP AND FOUND THAT ALL OF THE NUTS AND STUDS HOLDING THE EXHAUST MANIFOLD TO THE ENGINE HAD RUSTED AWAY. THE TECH SAID IT IS A COMMON PROBLEM HE FINDS WITH FORDS. I ALSO TALKED WITH A GUY AND HE HAD THE SAME YEAR TRUCK AND HAD THE SAME PROBLEM. I HAVE A FRIEND WHO IS ALSO A AUTO MECHANIC AND HE SEES IT OFTEN AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223598April 7, 2008
ENGINE AND ENGINE COOLING
FORD EXPEDITION - SPARK PLUG WAS EJECTED FROM CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222816March 25, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1999 FORD EXPEDITION. THE FAILURE OCCURRED IN OCTOBER 2007 AND THE AGAIN ON MARCH 21, 2008. THE SPARK PLUG CAME OUT OF THE ENGINE WHILE DRIVING 25 MPH. HE FOUND THE SPARK PLUG SITTING ON TOP OF THE ENGINE. THE SERVICE ENGINE SOON LIGHT WAS NOT ILLUMINATED UNTIL THE FOLLOWING DAY AFTER THE FAILURE OCCURRED. THE MECHANIC STATED THAT YOUR NUMBER THREE SPARK PLUG BLEW OUT THE ENGINE BLOCK. HE ALSO STATED THAT IF HE WERE DRIVING FASTER THAN 25 MPH THE SPARK PLUG WOULD HAVE GONE THROUGH THE HOOD AND THEN THE WINDSHIELD. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY AND THEY ARE UNABLE TO ASSIST HIM WITH THE REPAIR. THE ESTIMATED COST TO REPAIR THE VEHICLE WAS $3,000 TO $7,000. THE CONTACT ALSO FILED A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY AND WAS NOT GIVEN A CASE NUMBER TO REFERENCE. THE VEHICLE WAS SERVICED ON A REGULAR BASIS. THERE ARE INVOICES AVAILABLE TO SHOW EACH TIME THE VEHICLE WAS SERVICED AND DIAGNOSED. THE FAILURE MILEAGE WAS 11622 AND THE CURRENT MILEAGE WAS 13000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221863March 20, 2008
ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG # 3 BLEW OUT OF 4.6 TRITON FORD ENGINE IN OUR 1999 EXPEDITION. LOOKING AT INTERNET DATA THIS SEEMS TO BE A VERY COMMON THEME WITH THE TRITON ENGINES. COST US OVER $1,000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221903March 20, 2008
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE FIRE OF FORD EXPEDITION - TOTAL LOSS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10220049March 4, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
ON MY 1999 FORD EXPEDITION I NOTICED THE SMELL OF HOT OIL. WHEN I WOULD STOP AND PARK THE VEHICLE THE SMELL BECAME STRONGER AND SMOKE WOULD COME UP AROUND THE HOOD OF THE VEHICLE. I ALSO NOTICED SOME OIL DROPS ON THE GROUND. UPON TAKING THE VEHICLE TO THE LOCAL FORD DEALER I WAS INFORMED THE THE HEAD GASKET WAS LEAKING OIL ON THE REAR OF THE RIGHT HEAD. COST TO REPAIR WAS $1,295.04. I THEN FOUND ON THE INTERNET THAT THIS WAS A KNOW PROBLEM AND WAS WIDESPREAD. APPARENTLY THERE WAS A MANUFACTURING DEFECT IN THE HEAD WHICH WOULD CAUSE AN OIL LEAK IN THE RIGHT REAR OR LEFT FRONT OF THE HEAD. AGAIN THIS WAS A KNOW PROBLEM BY FORD BUT NO RECALL HAS BEEN ISSUED AND IF YOUR VEHICLE WAS NOT UNDER WARRANTY THE OWNER HAD TO ABSORB THE REPAIR COST. TO ME THIS WAS A SAFETY ISSUE AND SHOULD HAVE BEEN ADDRESSED BY FORD. THE OIL WAS LEAKING ONTO THE EXHAUST PIPE AND COULD HAVE CAUSED A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218656February 20, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
CAR ON BOARD COMPUTER HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218674February 20, 2008
ENGINE AND ENGINE COOLING
THE #3 SPARK PLUG BLEW COMPLETELY OUT OF MY 1999 FORD EXPEDITION, FORD REFUSES TO REPAIR IT SAYING THAT IT MUST HAVE BEEN THE RESULT OF SOME SORT OF ABUSE OF THE VEHICLE. AFTER SEEING THOUSANDS OF THESE TYPE OF COMPLAINTS FROM THIS PARTICULAR ENGINE CLASS, IT IS REASONABLE TO CONCLUDE THAT THIS IS A SERIOUS DESIGN FLAW, IF THE FUEL RAIL HAD BEEN COMPROMISED, THE END RESULT CERTAINLY WOULD HAVE RESULTED IN A FIRE. I THINK THAT YOU SHOULD REQUIRE FORD TO EITHER REPAIR THE AFFECTED DEFECTIVE ENGINES, OR COMPENSATE THE OWNERS FOR THEIR REPAIRS... *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10218149February 15, 2008
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM, STRUCTURE
WINDSHIELD LEAKED INTO FUSE BOX AND GEM MODULE, GROWING A FUNGUS AND NEEDING REPLACEMENT, CREATING ELECTRICAL FUNCTIONS TO TURN ON AND OFF AT WILL WITH THE POTENTIAL OF CAUSING A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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