Ford Expedition Complaints (2024)

79 consumer complaints on file.

#11651512March 29, 2025
VISIBILITY/WIPER
I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651060March 27, 2025
VISIBILITY/WIPER
The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650472March 25, 2025
UNKNOWN OR OTHER
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646958March 7, 2025
ELECTRICAL SYSTEM
The issue involves the purchase of a 2024 Ford Expedition Max, VIN [XXX] , which purchased on [XXX] from Legacy Ford in Corbin, KY. Since purchasing this vehicle, I have encountered the following persistent issues that substantially impair the use, value, or safety of the vehicle: The vehicle was sold to me seemingly infested with rodents, which ate away much of the internal wiring of the engine compartment. The wiring is manufactured with soy-based sheathing, which is a well-known defect and further known to attract rodents/vermin and as I only possessed the vehicle in question for 3 weeks and 5 days (when first sensor light came on and only drove it 1383 miles (7 weeks total). I have been forced to make an insurance claim for this damage, which I feel was resultant of a manufacturing defect, but due to the inexcusable part delay in obtaining replacement wiring, the rental on my policy ran out. I have requested on several occasions, a VIN swap for a different vehicle and was told that this was not something the dealership could do. Despite these defects not being addressed at the Legacy Ford in Corbin, KY. I believe the wiring damage is too extensive to be adequately and safely repaired and I have been without my vehicle, while still making payments and paying out of pocket for transportation for 3 months now. Alton Blakely Ford of Corbin still has not repaired this clearly defective vehicle and the defects continue to exist. As of this letter, the vehicle's odometer reads 1,396 and I have only had the vehicle available to me for my usage for 3 weeks and 5 days. The vehicle is still in the shop and the only response I receive from them is that they are waiting on the part and they have no ide when it may be available. I have written to Ford Motor company and after many e-mail exchanges, the matter was closed by them with no resolution. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641932February 11, 2025
VISIBILITY/WIPER
The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640774February 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE FORD EXPEDITION 2024 , I HAVE TAKEN MANY TIMES TO DEALERSHIP, THEY ARE MAKING EXCUSES AND SAYING ITS SOFTWARE ISSUE BUT ITS NOT ADN THEY ARE UNABLE TO FIX THAT, IT HAS SCREEN PROBLEM THE SCREEN FREEZES FULL WAY,HALF WAY SOMETIME ALL BLACK OUT, CONNECTS DISCONNECTS ITSELF, ITS ANNOYING AND ITS SAFETY ISSUE YOU GET DISTRACTED BY IT, IF YOU HAVE NAVIGATION ON OR ON THE PHONE ALL OF SUDDEN CONNECTS DISCONNECTS FREEZES THEN YOU HAVE TO TAKE OUT YOUR CELLPHONE AND KEEP TOUCHING AND PANICKING AND THEY ARE NOT DOING ANYTHING ITS DANGERIOUS FOR THE DRIVING AND FOR THE PUBLIC LETS SAY IF YOU WANNA GO SOMEWHERE AND NAVIGATION IS ON ADN ALL OF SUDDEN PROBLEM OCCURS MANUFACTURE IS NOT DOING ANYTHING ABOUT IT ALSO SAME PROBLEM OCCURS IN MY 2024 FORD EXPEDITION AND THEY NOT FIXING IT, AND AS PER LAW YOU ARE NOT ALLOW TO DRIVE AND USE YOUR CELL, I CONTACTED MANUFACTURE TOOK TO DEALER NO HELP NO FIXING BLAMING ON SOFTWARE UPDATE AND THEY HAVE SAME ISSUE IN MOST OF THERE CAR EVEN ONE DAY THEY GAVE ME LOANER AND SAME PROBLEM THERE TOO. THIS SHOULD BE PUT AS HIGH PRIORITY AND BE FIXED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640291February 3, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639927January 31, 2025
ELECTRICAL SYSTEM
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638565January 25, 2025
POWER TRAIN
Brand new 2024 ford expedition bought on 12/18/2024, came with a hairline crack on the transmission housing. Only leaked while driving at operating temperature. First noticed leak at 1600 miles transmission started operating faulty shortly there after. Could have been much worse if transmission failed at highway speeds. Dealer found hairline crack at around 4000 miles after multiple dealer visits. Currently at shop awaiting new transmission from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636474January 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Expedition. The contact stated that after the vehicle had been parked overnight, the vehicle failed to start the following morning. The vehicle was taken to the dealer, where it was determined that rodents had eaten the soy-based wiring harnesses underneath the power distribution box, near the engine. The dealer informed the contact that eight wiring harnesses needed to be replaced and provided the contact with an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,304.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633544January 1, 2025
VEHICLE SPEED CONTROL
On [XXX] my 2024 Ford Expedition had a malfunction that could have had serious consequences. This was the second time that this malfunction had occurred. On both occasions, I was parked in my driveway. When I started the 2024 Ford Expedition and put it in gear, before touching the gas, the throttle immediately went to full speed and the vehicle took off. On both occasions, I used extreme brake pressure to keep the vehicle from launching across my driveway while I reached for the "Start/Off" button. With the brakes heavily applied, the front tires were skidded 4-5 feet in the gravel. I re-started the Expedition and, with the gearshift in "Park", the engine again raced to full RPM. I immediately hit the "Start/Off" button. For a third time, I pressed "Start" and, again, the engine roared to full RPM. I hit the "Start/Off" button. A fourth time the engine started at normal RPM. The gas pedal was never touched, only the brake pedal. The dealership picked up the 2024 Ford Expedition on November 11, 2024 and has the vehicle to this day - January 1, 2024. The dealer has attempted multiple times to replicate the incident to no success. They advised me that there are no Service Bulletins nor diagnostics in the vehicle to explain the two events. There are eyewitnesses to attest to what happened. The Expedition has 3,100 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632146December 23, 2024
SUSPENSION
The contact owns a 2024 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle was shaking and vibrating. The contact stated that the failure was present at various speeds. The vehicle was taken to the dealer several times regarding the failure, however the failure was not duplicated. The contact stated that the dealer replaced and balanced all four tires, however the failure reoccurred. The vehicle was not repaired. In addition, the dealer requested that the vehicle be inspected by the engineer, however, the request was denied by the manufacturer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 150. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630632December 13, 2024
VEHICLE SPEED CONTROL, STEERING, WHEELS
At highway speeds, the car shakes/vibrates. It's scary. Took vehicle to Ford service. They identified the problem, acknowledged that it exists and was unable to fix it. Now, I'm stuck with this car that shakes and seems unsafe as it shakes. Additionally, was told by the Ford dealer that other Ford Expeditions have come in with the same problem and have been unable to remedy. Even with a case open with the Ford engineers, they were unable to fix. Ford Motor company has been contacted about the issue along with the executive offices of Ford and the CEO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630110December 11, 2024
VEHICLE SPEED CONTROL
The contact rented a 2024 Ford Expedition. The contact stated that while driving 60 MPH with the Adaptive Cruise Control activated, upon passing a speed limit sign the vehicle independently accelerated to 80 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The rental agency was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606243August 3, 2024
ELECTRICAL SYSTEM
Malfunction: powered running board on the passenger side of vehicle while vehicle was in park with door open and engine running. It closed while my hisband was resting his right foot on it and then it opened and closed and his foot and lower ankle was getting crushed. I had to run around to passenger side and when I opened the right rear passenger door the running board released and opened up. The car will be going to the dealer for its first oil change etc. and I will talk to them about this incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11604868July 27, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Applied brakes and instead of braking, vehicle accelerated on its own. Please note, when brake applied, felt resistance and simultaneously vehicle accelerated into lane of traffic. Rate of speed was very low, as I was coming to a stop in a parking lot. No warning lights on dash, dealership confirmed it was not the floor mats, there are no loose items in vehicle. My safety was put at risk as well as anyone walking/crossing the walk area and any vehicles that may have been in the lane of traffic. I immediately contacted dealership and was told to bring it in. The dealership has the vehicle currently, information provided to me by dealership. The vehicle was running self tests. Now the Tech has opened a Ford Hotline report, have not been able to duplicate issue and now awaiting response from Ford as to how proceed in diagnosing vehicle. Incident occurred July 25, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604405July 25, 2024
UNKNOWN OR OTHER
Bottom of door has a razor-sharp edge that lacerates your leg. See picture.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601767July 13, 2024
UNKNOWN OR OTHER
The vehicle vibrates substantially at 60-80 mph. Vibrates at lower speeds as well but not as bad. Dealer has had the car for over 40 days. All new expeditions and Lincoln navigators have it as I have driven over 15 now. Vibration is clearly noticeable. Many sales people comment say it’s tires. The dealer shop foreman all acknowledge it. They have balanced tires and driveshaft- charged me for all of it. We have a small business and drive across country a lot. This makes the vehicle useless for that purpose. This was noticed within one mile of the dealership the day of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588059May 10, 2024
SERVICE BRAKES
Two issues with a brand new vehicle that is in the service department and they are unable to diagnose the issue. The major concern is regarding the braking system. While in a parking lot driving slowly (5-10 mph) the brakes suddenly locked up and the vehicle came to a complete stop. A message appeared reading "Brake system failure, have brakes serviced". The message then went away and the vehicle was able to continue. The other issue is a front sensor keeps beeping as if there is something in that area. The brake issue is concerning, if we were on the interstate traveling at 70 mph this could be a major safety issue and puts us in danger. The car only has 300 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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