Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11548687October 6, 2023
ENGINE
My check engine light came on and the dealer ship says coolent leaked into the cylinders and car needs a new engine for $11,000. Car is at 100,000 miles. After doing research it seems a lot of Fords are having this problem because of a defective engine design and should be a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548752October 6, 2023
POWER TRAIN, ENGINE
Transmission. Was replaced at 101,000 miles. Made driving situation unsafe, at risk for transmission failure. Replaced at independent service. Has been brought to a ford dealership and looked at. Check engine light appeared. 6 months before replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548754October 6, 2023
ENGINE
Engine. Cylinder 2 misfire. At risk for engine failure. Been looked at by independent service center. Check engine light was on. Have done repairs such as spark plugs and ignition coils to fix misfire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548415October 5, 2023
ENGINE
Ford Ecoboost engine coolant leakage into the pistons, causing complete engine failure and subsequent replacement. Check engine light came on and temp guage rised to maximum temp giving warning. I was driving on the interstate at the time and pulled off as soon as possible. Reports show that this problem could cause engine fires. This has been confirmed by a dealer and vehicle is scheduled to be replaced. Warning lights were check engine and temp high warning. They appeared within days of the car being taken to dealership. Had to wait for an appointment. Ford has been aware of this issue since 2013, yet no recall has been issued. Vehicle has been well maintained with maintainence records available for proof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548469October 5, 2023
ENGINE
The car has coolant intrusion problem that is known to Ford. The check engine light came on. Fortunately, I was not far from home. Upon arriving at home, we discovered that the coolant level was suddenly well below the minimum level. If we hadn't been diligent in checking the coolant, the car could have caught on fire. October 4, 2023 this was confirmed by our local Ford dealership. We have received the cost of repair and contact Ford. They will offer no financial assistance in addressing this known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548486October 5, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the engine was overheating was displayed. The vehicle was taken to an independent mechanic, who informed the contact that the coolant level was low. The mechanic flushed the coolant. However, the vehicle failed to start two days later. The vehicle was towed to another independent mechanic, where it was diagnosed that coolant was leaking into the engine, leading to low engine compression. The vehicle was then towed to the dealer, where the same assessment was made, and the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548531October 5, 2023
ENGINE
Last week my 2017 Ford escape started shaking. Soon after my check engine light came on, an overheating warning, and power train warning came on. I had my car towed to Ford to be serviced. They called and told me I need a new engine. Apparently my coolant has been leaking into the engine. After researching, I’ve found this seems to be happening regularly. It’s beyond frustrating that Ford has not resolved this dangerous issue and is refusing to help people with these enormous engine replacement costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548237October 4, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was diagnosed with coolant leak into the engine cylinders. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to retain documents regarding the cost of the repair. The failure mileage was approximately 83,290.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548328October 4, 2023
ENGINE
I took my vehicle to the Ford dealership I purchased it from as I started to have white smoke coming from my exhaust on startup. Ford ran the diagnostics to identify that the engine short block is failing, causing coolant intrusion into the cylinder bores. This issue will not notify on the dash of the vehicle and it will eventually cause the car to catch on fire. The dealership informed me this is a known issue identified by Ford with the motor. Instead of an official recall, Ford issued a customer service program for 5 months in 2022 to fix the issue if your car was exhibiting this issue but will not fix the issue now as that program has ended. I never received notice of this program and the dealership I purchased my car from did not reach out to me. At the time of the program my car was not experiencing the issue. Now my car is experiencing the issue and Ford will not fix this under my warranty or provide financial assistance for a new engine for an issue that is a manufacturers defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548125October 4, 2023
ENGINE
Engine has a coolant intrusion defect resulting in the need of a complete engine swap. The vehicle is at the shop, but potentially available for inspection. The issue is widely known to be a common defect of the 1.5L ford ecoboost engine. It has already been inspected by the mechanics and an extended warranty inspector from Veritas Global. A flashing check engine light came on only at the time of failure, not before. When the failure occurred, engine power was lost in the middle of traffic and the car was vibrating vigorously. The vehicle was pulled off the road and towed to a Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547916October 3, 2023
ENGINE
On Friday, September 15th, 2023 I was driving an on- ramp to enter a highway. I was driving approximately 40mph, as I was merging onto the hi-way I accelerated and the car lost acceleration. There was a loud bust and the car began to sputter. I was not able to drive over 40mph. I exited the hi-way and as I was came to a stop at a red light, the car began to take on gas fumes. The fumes were so strong I thought the car was going to catch on fire. I pulled into the nearest parking lot and called for roadside assistance. The car was towed to the Ford Dealer and I was told the engine blew and would require a new one. The car only had approximately 56,000 miles. The car is still at the dealer having the new engine installed. This was the second such incident with this car. In January 2023, the car was doing the same thing, but as I was driving the car on the street. I took the car to the Ford Dealer and they replaced valves. At that time the car had under 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547769October 2, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the engine started to vibrate and misfire. The contact stated that DTC codes: P0302 (Cylinder #2 Misfire) and P0012 (Intake A cam shaft position timing) were retrieved. The contact drove the vehicle to a local dealer who diagnosed the vehicle and advised that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The contact was advised by the dealer that there was a TSB: 19-2346 Coolant Intrusion into The Cylinders (Engine and Engine Cooling) related to the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547631October 1, 2023
ENGINE
The coolant is leaking into the engine block. This is a no problem with these engines. I may have to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547478September 30, 2023
ENGINE
No warning lights went off nothing just broke down on the highway. Took it to a shop they said it was a coolant intrusion of the cylinders and that I needed a new engine. Ford knows there's a default on these engines they are doing nothing people are forking out a lot of money to get them fixed. It was built faulty and they know it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547244September 29, 2023
ENGINE
A check engine light code popped up which was for cylinder 1 misfire and caused a safety issue because it was burning coolant and caused the engine to overheat and lock up. Ford service center tore down the engine and confirmed that there was coolant in cylinder 1 and in the oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547039September 28, 2023
ENGINE
I started to experience a check engine light in my 2017 Ford escape with the 2.0 ecoboost engine with approximately 63000 miles on it in late August. The code for the light was P0303 for a misfire in cylinder 3. I also noticed low coolant that I would have to fill sometimes. The misfire progressively got worse quickly and the spark plug could not be removed. As outlined in Ford service bulletin 22-2229 this is issue is know to Ford with the fix being a replacement engine due to coolant leaking into the cylinder bores. The vehicle was brought to a Ford dealership where they confirmed that there was a coolant intrusion issue and the fix was to replace the engine for approximately $9,000. The mileage of the vehicle was about 63975 when brought into the dealership in mid September. The 1.5 and 1.6 ecoboost engines have similar issues. Ford has Customer Satisfaction Program 21N12 which replaces the 1.5l ecoboost engine free of cost for the customer if the car is less than 7 years old and has less than 84,000 miles on it. All three engines have similar designs and issues with the coolant intrusion. I was fortunate enough to keep the coolant filled so the engine did not overheat for me but it could have been unsafe if the engine overheated or otherwise failed on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547109September 28, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that on numerous occasions while attempting to start the vehicle, the vehicle failed to start-up. The vehicle was towed to an independent mechanic where it was diagnosed that the starter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to a different independent mechanic where it was diagnosed and determined that the cylinder block was cracked, and that the engine needed to be replaced. The vehicle was not repaired. The dealer nor manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546563September 26, 2023
UNKNOWN OR OTHER
The automatic idle stop jerks very bad I have had to disengage it for safety It should be a recall issue in my opinion ASAP. Thankyou
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546590September 26, 2023
UNKNOWN OR OTHER, ENGINE
Auto Start/Stop feature stopped working. Shows unavailable no matter setting. Have had battery checked multiple times and dealership supposedly fixed prior but it is not working again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546650September 26, 2023
ENGINE
Coolant is leaking into engine. Check Engine light then engine shutting down on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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