Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11575607March 5, 2024
POWER TRAIN:DRIVELINE:CHAIN/BELT:SPROKETS/PULLEYS, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from under the hood of the vehicle. No warning light was illuminated. The contact took the vehicle to a local mechanic and the contact was informed that the water pump was leaking, and that the bearing in the water pump was inoperable causing the abnormal sound. The mechanic recommended the removal of the stress belt and replacing the timing belt. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The approximate failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575210March 4, 2024
ENGINE
Their vehicle’s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine’s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn’t compromise the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575348March 4, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking. The contact stated that the vehicle was initially driven to the dealer the first time; however, the second time the vehicle was towed to the dealer. The vehicle was towed to the dealer where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575176March 3, 2024
ENGINE, ENGINE AND ENGINE COOLING
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders , and that this is a known problem. Vehicle stalled and is no longer operational.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575040March 2, 2024
UNKNOWN OR OTHER
Cooling system malfunction. Coolant Intrusion. Car is not drivable. White smoke emitting from exhaust. Service Engine Soon light came on approximately 4 weeks ago. Took it into a mechanic who advised that the Turbo Charge needed replacing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574900March 1, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574173February 27, 2024
STRUCTURE
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, rainwater leaked into the cabin of the vehicle from the roof. The contact stated that the leaks were present at several locations inside the vehicle which included the rear hatch area, the rear driver’s, and passenger’s side roof areas above the windows, and the from driver's side roof area above the window. The contact also stated that mold was present inside the vehicle due to condensation from the rainwater. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574259February 27, 2024
ENGINE
Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574328February 27, 2024
ENGINE
In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574335February 27, 2024
WHEELS
The lug nuts are swollen/distorted and some cannot be removed with the factory-provided lug wrench. They are supposed to be 19mm, but a 19mm socket does not fit over most of my lug nuts and strips them. Other size sockets do not fit either. Three are damaged. I had to buy a set of extraction sockets to remove them and a full set of aftermarket lug nuts to replace all of the Ford nuts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573916February 26, 2024
AIR BAGS
On [XXX], I was driving on the left lane of freeway [XXX] All of a sudden curtain airbags (both sides) deployed for no reason. The force/impact of the airbags felt like something extremely heavy or big landed on top of the roof. My vehicle slowed down automatically and then went into crash mode and was unable to start/drive. I stepped outside to look at my vehicle and not a scratch or dent was on my vehicle. I was not in an accident or anything. Was alarming/unsafe because I was on the freeway during [XXX] which is busy at that time so I could have been in a massive wreck and if I had my 4month old in the vehicle she would have been crushed/dead. On [XXX] my vehicle was inspected by silverrock and they denied the claim being "outside influence". At that time my vehicle was at Clover's Collison (still is) and the owner ran diagnostics. From 2/16-2/21 I have been reaching out to Carvana/Silverrock and trying to have them take care of this for me but they did nothing. I called my Progressive Insurance on 2/21 and they sent an inspector out as well and on 2/23 they did not find anything that could have caused the airbags to deploy. I called Ford Customer Service/recall department to ask regarding a recall on this vehicle and nothing has been reported with this model. I am currently having Clovers Collison (easpointe) repair the vehicle out of my pocket ($6,000) since insurance/warranty/carvana is doing nothing to help with this case. I need to be able to drive and Carvana/Silverrock have put me in a huge/massive bind to where I need this vehicle to go to/from work. Driving from Saint Clair Shores, MI to Novi, MI everyday. *No check engine lights, or any warning signs on my dash before this happened* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573962February 26, 2024
ELECTRICAL SYSTEM, ENGINE
Because Ford company has used peanut oil I have rodents getting into my car causing major damages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574004February 26, 2024
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. The contact pulled over and had the vehicle towed to an independent mechanic, who determined that several of the skid plate bolts had detached, causing the front of the skid plate to fall. The independent mechanic informed the contact that only two rear bolts were still attached to the skid plate. The independent mechanic removed the skid plate. The vehicle was not repaired. The contact stated that the skid plate bolts had been replaced twice, but the failure recurred. The manufacturer was aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574026February 26, 2024
POWER TRAIN
When pressing the acceleration pedal, car does not always switch into the next gear. On other occasions, while accelerating the car jerks and does not switch into the next year smoothly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573875February 25, 2024
ENGINE, ENGINE AND ENGINE COOLING
Engine light started coming on and off and it started to run rough on startup. I took it in for servicing and was told coolant was leaking into the engine. Following the inspection, car now runs very rough and I am not longer safe to drive it. The repair is $8000! Ford offered to pay $3000 of that -- not good enough considering that the car has 50910 miles on it and has had all recommended servicing and it is a known Ford defect. Yes, the car is available for inspection upon request. Yes, I feel that my safety and that of my 11year old were compromised with a known defect as I have since learned that this is well-known problem. Yes, the vehicle has been inspected by ford. The warning was the enigine light coming on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573572February 23, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the engine seized. The vehicle failed to restart, and the contact's son was stranded on the side of the road. The vehicle was towed to the residence. The contact’s son checked the coolant level, and the dip stick. The dip stick had oil on it. The dealer was informed of the failure. The contact was informed about TSB: 21N12 and the contact's vehicle was not associated with the TSB. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact was also advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573354February 22, 2024
ENGINE
Coolant is leaking into the cylinders. This seems to be because of a defect in the way the engine was cut from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573097February 21, 2024
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
The contact owns a 2017 Ford Escape. The contact stated that after refueling the vehicle, the vehicle was difficult to start while still at the pump. The contact stated while driving at various times, there was fumes coming from the vehicle with the check engine warning light illuminated. The contact took the vehicle to a local mechanic and was informed that the failure was due to the vehicle not having a gas cap. The vehicle was not repaired. At the suggestion of the mechanic, the contact attempted to use different grades of gasoline however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573202February 21, 2024
ENGINE
The coolant has leaked into the engine causing engine defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573208February 21, 2024
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Turned the heated seat on (driver side seat). After a little while the seat felt too hot so I thought maybe my jacket was positioned strange on my back. I readjusted my jacket and turned the seat down to the medium setting. It still felt too hot so I turned it off. After exiting the vehicle I noticed a burn mark through the back of the seat. I checked my jacket and there were burn marks on it as well. Had I not been wearing a winter jacket i likely would have been burned. This also poses a safety concern of the seat starting on fire. The vehicle has not been evaluated yet. There were no warning messages or alarms prior to the malfunction. It can be inspected upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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