Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11583612April 17, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the cylinder head was cracked, and the engine needed to be replaced. The vehicle was later towed to the local dealer who confirmed the original diagnosis that the engine was faulty. The vehicle was not repaired. The manufacturer was contacted regarding the failure, but no assistance was offered. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583307April 16, 2024
ENGINE
Engine coolant leaking causing overheating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582982April 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine experienced rough operation, reduced power, and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed an engine misfire was present in cylinder #3. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583002April 15, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while stopped at a traffic light, there was smoke coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed that coolant and oil were leaking and the turbocharger and hoses needed to be replaced. The vehicle was repaired. On another occasion, while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to the residence where a handheld diagnostic machine diagnosed that the spark plugs needed to be replaced. The vehicle was then taken to an independent mechanic where it had faulty wheel bearings, spark plugs, and a coolant leak. The contact was informed that the spark plugs and wheel bearings needed to be replaced. The vehicle was repaired but the check engine light illuminated within a week. The vehicle was then taken to the dealer where it was diagnosed that the coolant leaked into cylinder #1 and the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 84,340.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583008April 15, 2024
ENGINE
Got low coolant light while on highway and car lost power. Had to pull over. Car was completely out of coolant but no visible coolant leaks. This apparently is a known problem with this model engine from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582894April 14, 2024
TIRES, TIRES:TREAD/BELT
I got an email about the tires not performing as they should with there being a recall issued for this. My tires are all cracked and don’t work as should in snow and bad rainfall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582630April 12, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582303April 11, 2024
ENGINE
Car began running rough and check engine light came on. Repair shop indicated coolant leaking into the cylinders - a known issue for the engine. Recommended replacement of all sparkplugs. 2 months later same thing happened. Now looking at a total engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582339April 11, 2024
POWER TRAIN
My vehicles transmission went out while driving which cause my vehicle to abruptly stop in traffic, my vehicle at the time only has about 76,000 miles on it, it is a 2017, from googling more information it appears that transmissions going out on this year and model of vehicle is common, I am wondering if there isn't something more going on with this line of vehicles. I know that recalls have been issued before on certain Ford vehicles in regards to transmissions, I know I had them fix the one recall while it was in the shop, but this doesn't seem like it was a one vehicle issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582421April 11, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the check engine and two unknown warning lights illuminated, and the vehicle lost motive power. The contact stated that there was a loud thumping sound coming from the engine compartment. The vehicle was steered to the side of the road and started. The vehicle was taken to the residence. The vehicle was then towed to a dealer where it was diagnosed that antifreeze had leaked into the gasoline and caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582491April 11, 2024
ENGINE
The coolant is leaking into the engine. I understand Ford is aware of this issue but refuse to fix it, Customers have to pay out of their pockets for a new engine after the engine blew from the coolant leak. My issue is the coolant is leaking into the engine and Bill Currie Ford is telling me the coolant is not leaking into the engine even though the car has no leaks. Bill currie ford was not able to tell my where all the coolant went(what mechanic can't tell you where coolant went?). I will upload pictures. Bill Currie filled the coolant pass the max on [XXX] and by the 1st week in Mar 24 the coolant was all gone. Took it back to bill currie on [XXX] just for them to say the same thing as they said the 1st time. At this point I will have to find a non ford mechanic to look at the car and to see if I can get the engine replaced before it blows. I am terrified of driving my car long distance for the fear that my engine my go out at anytime. When I crank the car white smoke comes out of the exhaust so I know the coolant is leaking into the engine. Whatever tests Bill Currie Ford is running on these vehicles are not sufficient and could lead to accident which could lead to lives being lost. They refused to take the engine apart and stated that looked between the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581977April 9, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking and then lost motive power. The vehicle was driven to the contact's residence. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion to the engine and the engine needed to be replaced. The contact was informed of an unknown recall with a similar failure description, however, the contact's VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581988April 9, 2024
ENGINE
Coolant leaked into cylinders
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581993April 9, 2024
ENGINE
The vehicle was working properly until a week ago when the check engine light came on and we then smelled a strong odor of coolant. When we went to the mechanic we were told that our engine was in need of total replacement because coolant had leaked into it. I have since been told that this is a common problem with the eco-boost engine. This replacement is expected to cost us $10000. This obviously a flaw in the engine design as I have read a number of accounts very similar to ours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582027April 9, 2024
ENGINE
no coolant in degas bottle, cylinder one misfire no external leaks pulled spark plug and found coolant inside of combustion cylinder. Need short block replacement of complete long block. this vehicle was properly maintained every 5k miles. Vehicle was purchased in September 2016 and was a 2017 ford escape se, with current mileage of 53000. 2 days ago the engine warning symbol came on and was immediately taken to ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581782April 8, 2024
ENGINE
The problem first started out 4 days after I bought it from Graff Jeep in Rockford, MI at 150,000 miles. The engine light came on. I took back to the dealership and they told me it was the turbo and it would cost me $3000 to replace, but they don’t repair Fords, so I would have to call a mechanic. I drove it home and the engine light went off. It was off for months and then it came on again. So I took it to an Autozone and had them run codes on it. This problem has been consistent since I bought it. Light comes on then goes off for 2 weeks-1 months. Every time I brought it to have the codes ran it came up as something different. Turbo, intercooler, spark plugs. The car runs relatively fine. But I am now noticing white smoke coming from the exhaust pipes when I turn it on which means coolant intrusion somewhere in the engine block. I’ve only put 50,000 miles on this car. I’ve owed it for under 3 years and am now worried as a young [XXX] who has this car on payments for the next 3 1/2 years that it’s going to quit on me. I don’t have sort of resources to pay for a new engine. So a recall is a must. Enough people have had to pay $14k. Ford needs to own up and pay their dues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581315April 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 65-70 MPH, the check engine warning light illuminated. The contact stated that the vehicle was parked for a while. The contact stated that while continuing to drive, the warning light was no longer illuminated. The contact stated that approximately two days after the first failure, the failure reoccurred; and the warning light started blinking instead of remaining constantly illuminated. The dealer diagnosed the vehicle and determined that coolant was leaking into the cylinders causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 58,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581432April 5, 2024
ENGINE, POWER TRAIN
The coolant is leaking into the engine. Mine and my families safety is at risk because if the coolant runs out, it can overheat the engine which could cause a fire. The problem has been confirmed by a dealer. The vehicle has not been inspected by anyone other than the dealer. The initial warning happened about a month ago (March 8th 2024) when we saw that the coolant had lowered. We filled it back up and have had to refill it a couple times so that it would not go below the "minimum" line. Ford knows about this issue and has even released a recall for a software update (which was fixed on this specific vehicle) and release a "Customer Satisfaction Program 21N12". Unfortunately, this program only lasted until November 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581145April 4, 2024
ENGINE
CYLINDER 3 MISFIRING AND CRACKED CAUSING COOLENT TO LEAK INTO ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581199April 4, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at unknown speeds downhill, the vehicle jerked, hesitated to accelerate, and stalled. The contact stated that the failure recurred while driving uphill, and the vehicle stalled; however, the vehicle was still running. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was restarted but the failure recurred. The contact stated that on another occasion while driving at an undisclosed speed, the vehicle jerked, and the check engine warning light illuminated. The check engine warning light illuminated for several days, and the failure recurred while driving at approximately 65 MPH. The failure occurred on several occasions. The vehicle was taken to an independent mechanic and was diagnosed with a fuel line failure. The vehicle was not repaired. The vehicle was then taken to another independent mechanic where it was diagnosed with unknown failures and recommended that the vehicle be taken to the dealer due to the failure being related to a possible recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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