Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11603794July 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated while driving. The contact pulled over to check the coolant level and discovered that the coolant reservoir was empty. The vehicle was taken to an independent mechanic, who determined that the engine needed to be replaced. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603799July 22, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 70 MPH, there was a loud thumping sound coming from underneath the vehicle. The contact stated that the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603844July 22, 2024
POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 70 MPH, the transmission slipped out of gear. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to respond as needed. The contact stated that the "Service" with an exclamation point warning light was illuminated. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. The contact had taken the vehicle to a local mechanic who flushed and refilled the transmission fluid. The vehicle was repaired. The contact stated that the transmission failure reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603845July 22, 2024
ENGINE
Approximately six months ago, for few months the vehicle would misfire when trying to accelerate quickly or above 2500 rpms. It randomly went away and I had the car diagnosed, but since it was not having the issue at the time, I was told I would have to wait until it started back up in order to find out what was wrong. 2 months later (7/12/24), when I started the vehicle in the morning, it felt as though it was idling very high and vibrating. There were no signs in the 2 weeks leading up to this happening. The check engine light was also on. We took it to the Ford dealership and found there was coolant leaking into cylinder 4 and I need a new motor. Ford wants to charge me $7000 for a new motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603851July 22, 2024
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated intermittently. The contact stated that the dealer had previously replaced the engine. The vehicle was taken to AutoZone, where error code P0299 was retrieved. The vehicle was then taken to the dealer, but the check engine warning light was no longer illuminated, and no error code was retrieved. The failure recurred. The vehicle was taken back to the dealer, where it was determined that the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603864July 22, 2024
ENGINE
Diagnosis-Coolant intrusion into number 2 cylinder. check engine code misfire #2 cylinder causing engine to overheat and vibration with loss of power. Pulled over and let vehicle cool down and took it in for service. I’m told a new engine is needed. I am also told by Ford my VIN is not included on their list of vehicles having same problem. I called Ford and apparently today is 17 days past campaign date to get immediate review. Ford customer care says Management will review but unable to say when. We really liked our Escape and hope Ford will come through with a good resolution timely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603327July 19, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate above 2,000 RPM intermittently. While driving approximately 40 MPH or exceeding 40 MPH, the vehicle was shaking and hesitating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed and it was determined that the vehicle had experienced spark plug and cylinder failure. The spark plugs and the ignition coils were replaced; however, the failure persisted. The vehicle was taken to another certified mechanic, and it was determined that the engine block was fractured, allowing coolant to leak into several cylinders, causing the engine to misfire. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacture referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,455.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603118July 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 79,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603273July 18, 2024
ENGINE
antifreeze intrusion from head gasket into cylinder 3. broke down on roadway. was diagnosed by ford, Lincoln, mercury dealer kept having to fill antifreeze every other month for years when it became severe the check engine light came on with code to cylinder 3 Ford diagnosed failed head gasket do to bad engineering design and recommended replacement of engine... $10,200 called ford and was told no help available submit complaint on NHSTA, was my only option
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602952July 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who replaced the coil pack in cylinder #3 and spark plug. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the independent mechanic, who determined that coolant was intruding into cylinder #3, and that the engine needed to be replaced. The vehicle was towed to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 129,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602983July 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact was able to continue driving the vehicle. The contact stated while cold starting the vehicle, the vehicle was idling roughly but started operating normally after warming up. The contact stated that the failure was intermittent but became a recurring failure. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that coolant had intruded into the engine block. The contact stated that the mechanic informed the contact that the engine was damaged and needed to be replaced. The vehicle was not repaired. The contact was advised by the mechanic that the manufacturer had issued a Customer Satisfaction Program: 21N12 - Coolant Intrusion into the Engine Block (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that the vehicle was no longer covered under warranty for the repair. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603008July 17, 2024
ENGINE
Dealership says there is coolant leaking into engine. I had the car in the dealership 6 weeks ago for it’s 65k miles checkup and no issue was noted then, have driven less than 1,000 miles on it with no noticeable issues other than the check engine light coming on which is why I brought it back in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602837July 17, 2024
ENGINE
Coolant leaking into the cylinder compartment (cylinder 3) and Ford refuses to fix it even though it is a known issue. The service technician at the Ford dealership acknowledges that this is a widespread issue for the EcoBoost engines. There is a service bulletin that was put out but Ford acknowledging the issue https://static.oemdtc.com/TSB/MC-10214126-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602905July 17, 2024
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 51,773.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602948July 17, 2024
WHEELS
The lug nuts were swollen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602740July 16, 2024
WHEELS
Rear differential failing causing the back tires to go at different speed than the front. Causes steering issues. Part is limited in availability per dealership as so many ford cars are having the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602266July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated. The contact attempted to slow down to exit the Interstate and the vehicle started jerking and driving rough. The vehicle was taken to the dealer where it was determined that coolant had leaked into cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After receiving the repair, the check engine warning light illuminated again. The contact decided to trade the vehicle instead of repairing the vehicle. The manufacturer was made aware of the failure. The failure mileage was 100,175.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602289July 15, 2024
ENGINE
Engine block design is defective and allows coolant to leak into cylinders 2 or 3. This causing white smoke, engine misfires and overheating that can cause an engine fire. Ford has issued service bulletins to replace the engine but no recall at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602298July 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the coolant fluid was significantly low. The contact was able to drive a short distance to the residence. The vehicle was inspected by a relative who replaced the spark plugs; however, the failure persisted. The contact stated that the vehicle was losing an excessive amount of coolant fluid and needed to be refilled every three days. The contact stated that on one occasion, the warning light indicating that the engine was overheating had illuminated. The vehicle was taken to a local dealer who confirmed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602342July 15, 2024
ENGINE
There is coolant intrusion in cylinder 3. My engine needs to be replaced and it has 95,000 miles on it. Ford only covers it to 84,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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