Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11619204October 10, 2024
ENGINE
Coolant intrusion in cylinders 1 & 2. If engine is not replaced it will cause engine to lock up. This is an issue that Ford knows about but there are no recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619210October 10, 2024
ENGINE, POWER TRAIN
My ford escape had a recall for lower engine block back in late 2020. As of yesterday they are now telling me I need to get the same part they replaced then replaced again. Its been under 23k miles since the recall replacement was done and they want to charge me 9k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618626October 8, 2024
ENGINE
UPDATE TO TRACKING 11613924 AND 11617597: Due to the Coolant Intrusion on the 2.0L Escape that is a known issue, but has not been recalled yet, I had to replace my long block. Failure was at approximately 97500 and engine replacement was 97774. Engine replacement completed at a Ford dealership. $7,300 as the service manager might have taken pity on me, as he also stated this was a known issue. Original quote was $7,800. I had to max out a credit card to ensure that I have a safe and functional vehicle, instead of a garage ornament.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618672October 8, 2024
ENGINE
These vehicles have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and Ford failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires. My car has shut off with my [XXX] son in the vehicle with me while I was driving, I also have to put gas in my vehicle while the vehicle is powered on or else my vehicle will not start for 20 minutes and now if I leave it running while getting gas it shuts off completely right when I pull away from the gas pump. I contacted Ford when I had 87,977 miles on my vehicle and they refused to cover the repair or buy it back. My car claimed to be overheating during the middle of a winter blizzard and wouldn't even turn over. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618717October 8, 2024
ENGINE
I bought a used 2017 Ford Escape Titanium 1.5 with 58k miles. The vehicle started consuming coolant a slow level at around 60k miles. The condition would cause me to need to refill the coolant reservoir every 2-3 weeks. At around 65k miles the condition got extremely bad. The vehicle would run completely out of coolant every 2 days. The vehicle would run extremely rough or at times fail to start. Excessive shaking and white smoke also. Ford refused to repair the vehicle. Currently spending $12k out of pocket for a new 1.5 EcoBoost engine. The vehicle has been at Ford for over 2.5 months so far as of October 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618377October 7, 2024
ENGINE
UNKNOWN. 2017 Ford Escape transmission went bad at 70k miles. After the June 2022 recall by ford on the Escapes transmission, the issues went downhill since then. It cost $8k to replace the transmission or $7k to rebuild the transmission according to Ford. Ford knows its transmissions in the older model escapes are faulty yet still would charge consumers an arm and a leg to replace or rebuild it. An investigation should be conducted into this transmission issue regarding the 2017 Escape and other 2013 - 2019 Escape models. It is not right to rip off consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618533October 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Escape. The contact stated that upon entering the vehicle, the contact became aware that all the electronics had failed to turn on, after which the contact became aware that the battery was dead. The vehicle was taken to the dealer, who diagnosed a failure with the battery. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then determined that there was an electrical parasitic draw, consciously resulting in a dead battery but was unable to locate the electrical parasitic draw point. The contact stated that the vehicle was currently on the fourth replacement battery due to an electrical failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618562October 7, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Cylinder (2) misfire causing coolant intrusion in engine block . Tested and failed damaged cylinder plug causing misfire. Engine ruined!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618599October 7, 2024
EXTERIOR LIGHTING
My family has 2 Ford SUVs. A 2017 ford escape and a 2018 Ford Flex. The 2017 Ford Escape started having an issue a couple years ago regarding moisture/water seeping into the tail lights/brake lights panels. Our cars have never had rear damage or hit anything that would cause them to be susceptible to water leaking in. It has to be something that happened over time. When you lift up the trunk gate, if you push the trunk up high enough, you can get most of the water to come out. Well, during the rainy seasons the water builds up quickly and it caused the LED brake light to go out. The panel piece costs about $400 and to get it fixed at the local ford dealership was a little over $700 a year or so ago. Well, the same thing happened to the other side and it went out as well. Over the last 3 years since the problem started, my wife and i have been more aware of condensation/moisture buildup in taillights and have noticed a lot of fords with the same problem. Our flex has a similar less severe problem where the taillights form condensation in them but they later dry up. Water hasnt gotten through, yet. Because we have noticed so many other ford SUVs with this same moisture problem in the taillights, i wanted to take the time for my first time ever, trying to see if a recall petition could be started on these taillights that are not properly blocking water from getting in. If it was just a simple lightbulb replacement that would be one thing, but because ford installed LED panel lights, they are incredibly expensive to replace. If just our city has a lot of cars with similar problems just on Ford SuVs, i have to imagine there are thousands more across the country. Thank you for your time reading this, and hopefully looking into it. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618609October 7, 2024
ENGINE, UNKNOWN OR OTHER
I believe I should not be charged for the needed repairs of my car. The dealership is charging me $7200 for repairs which I had nothing to do with. There are recalls pertaining to my vehicle. I posted the notes sent to me from the dealership. Note from tech: Verified the concern, engine has a misfire, CEL on some white smoke when started and also low on coolant. Hook up the IDS and found codes P0304, P0316 and P051B. Performed a cylinder balance test and found cylinder 4 misfiring. Performed a relative compression test and relative compression is ok. Reviewed mode 6 data and found cylinder 4 has been misfiring. During my visual inspection I found the coolant reservoir was empty/ low on coolant. Removed the cylinder 4 spark plug and the porcelain was cracked. Looked into the cylinder with my bore scope and the piston was clean aluminum indicating it has been steamed with coolant. Pressure test the cooling system and found cylinder 4 is seeping coolant into the cylinder. The short block will have to be replaced to fix the concern. I have contacted Ford corporate, the dealership, and the service/parts mgr has also contacted Ford pertaining to my situation. I bought my car with 41miles on it. My car only has 56,000 miles! Plus it has never had engine probs! Yet Ford corporate has denied the payment of the repairs due to my car's year (2017). I hope you can help in this situation. Ford corporate customer service said I could possibly be reimbursed by NHTSA if I go ahead and pay (because I need my car) the $7200 for the needed repairs. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618344October 6, 2024
ENGINE
The engine was randomly low on coolant, so I refilled the reservoir 2 days ago. Now I received a service engine soon light triggered by code P0303, Cylinder 3 misfire. I believe that my vehicle is affected by the Ford 1.5L EcoBoost coolant leaking into the engine cylinder issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618067October 4, 2024
POWER TRAIN
Vehicle suddenly started not shifting gears correctly and lost power, took to dealer and was told it is a known problem with this model of Ford Escape, the service manager went as far as stating there was nothing we could have done. We had no warning lights, no leaking of any type but was told the coolant was empty. Service manager said engine had absorbed coolent. They stated it had also caused the transmission to malfunction and cost to repair would be around $20,500. This is way more than the vehicle is worth yet we still owe $6,800 on a vehicle we have made regular oil changes and has presented no prior signs of problems. Obviously, Ford is very aware of problem yet has not made a recall. What can we do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618113October 4, 2024
ENGINE
Engine blew at 52,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618136October 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly but after warming up the vehicle was running normally. The contact stated that the failure was intermittent but was a recurring failure. The contact stated while driving 40 MPH, the messages "Engine Overheating" and "Pull Over and Stop Vehicle" were displayed. The contact checked and observed that the coolant reservoir was low. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not covered under Customer Satisfaction Program number: 19B37 - Coolant Intrusion into Engine Block (Engine and Engine Cooling). The failure mileage was 35,346.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618137October 4, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact called on behalf of her daughter who owns a 2017 Ford Escape. The contact stated that when the vehicle started, the check engine warning light illuminated, and the vehicle was shaking abnormally. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. Additionally, the contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618170October 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,776.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617672October 2, 2024
ENGINE
Engine had a hesitation while running for approx a week, then one morning it flashed on dash that push button start not operable must be manually started.. It would not run after that and was towed to Brandon Ford Dealership near Tampa Florida. This was around the [XXX], today on [XXX], Brandon Ford sends message stating that the engine has "COOLANT INTRUSION" and that it will cost $14,228.00 for a whole new engine!! They even have a name for the issue, not like "blown head gasket", "warped head", etc. Upon further research on internet, this is a MASS PROBLEM with these engines from 2013 to 2019 and is still happening even though Ford claims to have conducted a "redesign" of the coolant ports on the engine block.. IF THIS IS NOT A CLASS ACTION OR A RECALL SOMETHING IS WRONG WITH THE SYSTEM!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617697October 2, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to a dealer for a diagnostic test. The contact was informed that the purge valve needed to be replaced. The manufacturer was also notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 63,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617700October 2, 2024
ENGINE
Dear All, I am reaching out to you regarding my 2017 Ford Escape (VIN: [XXX] ), which has only 72,900 miles and is showing error code P0303, indicating a serious engine failure due to coolant intrusion. My vehicle was manufactured in Louisville. On the morning of [XXX], the engine began to shake, and I had to have my car towed to the garage. I only received the diagnostic on [XXX]. The garage is unwilling to provide me with the full analysis (only the error code P0303) until I accept the repairs, and the repair estimate exceeds $12,000 (the engine needs to be replaced). In my opinion, my vehicle meets all the criteria for the Customer Satisfaction Program 19B37, which has no expiration date. This program concerns Ford Escapes manufactured in Louisville between September 17, 2015, and April 8, 2019 (which is the case with my vehicle). However, the garage claims my VIN number is not listed. Additionally, the 21N12 program covers vehicles with similar criteria, but FSA VIN lists will not be activated for this service action. As a result, I have not received any notification regarding issues with this vehicle, nor any notification regarding 19B37 program and the additional Customer Satisfaction Program 21N12 (which allows for engine replacement for error codes like P0303, similar to my vehicle’s issue). This situation has serious consequences for me, as I cannot afford such an expense, and as a student, I find myself without a vehicle. I believe that my vehicle qualifies for both of these actions (19B37 and 21N12) and I would like the repairs to be covered by Ford. I am attaching the two Ford documents related to these programs, as well as the CARFAX report for my vehicle. Thanks in advance. Best regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617752October 2, 2024
ENGINE
Coolant leaking in engine. Thick white smoke coming from tail pipe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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