Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10592140May 17, 2014
STRUCTURE:BODY:DOOR
THE FRONT DOOR AJAR SENSOR OR LATCH HAS BEEN OFF AND ON NOT WORKING. THE LIGHT DOOR AJAR LIGHT COMES ON YOU HAVE TO EITHER SLAM THE DOOR OR OPEN AND SHUT IT OVER AND OVER AGAIN NOW TO GET THE DOOR AJAR LIGHT TO GO OFF AND THE INTERIOR LIGHTS TO SHUT OFF. WHILE THE DOOR AJAR IS ON THE DOORS WILL NOT LOCK WHILE DRIVING. THE OTHER PROBLEM IS THE INTERIOR LIGHTS WILL NOT GO OFF AFTER PARKING THE CAR WHICH I AM AFRAID WILL END UP KILLING THE BATTERY. WHY HAS THERE NOT BEEN A RECALL ON THIS? THERE IS A DANGER WITH THE LOCKS NOT BEING ABLE TO LOCK AND THE RISK OF A BATTERY DYING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592180May 17, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
FIRST DOOR AJAR WARNING WOULD COME ON,WHEN YOU CLOSED DOOR IT WOULD GO AWAY.NOW IT JUST STAY ON, THE LIGHTS SAY ON AND THE BELLS CHIMES. I SEE THEIRS A LOT OF COMPLAINTS ON THE INTERNET. PLEASE HELP!!! THIS IS NOT IN MY BUDGET!! THANKS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588934May 16, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
IT SEEMS THE DOOR LATCH IS DEFECTIVE AS MANY EDGE OWNERS HAVE HAD THIS ISSUE. THE "DOOR AJAR" LIGHT COMES ON & YOU HAVE TO OPEN & CLOSE THE DOOR TO RESOLVE IT. AFTER SEVERAL OCCURENCES, IT DOES NOT GO OFF BY SIMPLY OPENING & CLOSING THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588759May 15, 2014
ELECTRICAL SYSTEM
MY DRIVER SIDE DOOR SENSOR WOULD SHOW DOOR AJAR INTERMITTENTLY. SOMETIMES WHILE DRIVING AND SOMETIMES FROM THE TIME I START MY VEHICLE. WHEN THE DOOR AJAR WOULD COME ON IT WOULD AUTOMATICALLY OPEN THE LOCKS ON ALL THE DOORS. THIS SCARED ME B/C I HAVE 2 KIDS IN THE BACK AND DRIVING DOWN THE HIGHWAY WITH UNLOCKED DOORS IS NOT VERY SAFE AT ALL AS THEY CAN OPEN THE DOOR ANYTIME BY MISTAKE. AFTER 3 MONTHS OF THIS PROBLEM THE PROBLEM WENT FROM INTERMITTENT TO PERMANENT. NOW MY DOOR WILL SHOW DOOR AJAR PERMANENTLY. WHEN I AM DRIVING I CANNOT LOCK THE DOORS. ALSO MANY TIMES WHILE PARKED IN MY GARAGE THE ALARM STARTED GOING B/C THE SENSOR DID SOMETHING WEIRD. THIS HAS HAPPENED MANY TIMES WHILE PARKED AT MY WORK AND AT HOME. I AM AT A LOST WHY FORD HAS NOT RECALLED THIS PART AS I SEE MANY MANY FORD EDGE USERS WITH THIS PROBLEM. THIS IS A BIG SECURITY AND MOST OF ALL SAFETY RISK FOR KIDS. PLEASE FIX THIS. ALSO THE FORM DOES NOT LET ME PUT IN MY CALGARY, ALBERTA, CANADA ADDRESS BUT THATS WHERE I AM . THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588446May 14, 2014
POWER TRAIN
VEHICLE STALLED. THIS IS THE 4TH STALL. FIRST 3 WERE ON THE INTERSTATE AT SPEED, THIS TIME IN THE DRIVEWAY. DEALER HAS CHECKED AND FOUND NO ISSUES, ALL DIAGNOSTICS ARE GOOD. FULL TANK OF GOOD GAS. NO INDICATIONS OF WHAT'S GOING. SEEMS TO BE IDENTICAL TO THE SAME ISSUE THAT WAS INVESTIGATED AND FORD HAS ACKNOWLEDGED FOR A MORE POPULAR MODEL UNDER FORD CONSUMER SATISFACTION PROGRAM 13N03. BASED ON THE COMPLAINTS I AM REASON ONLINE AND THE WRITE-UPS LEADING TO THE RECALL, BELIEVE THE RECALL SHOULD BE EXPANDED TO INCLUDE ADDITIONAL MODELS USING THE SAME TECHNOLOGY...LIKELY THE SAME TB ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588013May 13, 2014
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DURING DRIVING, THE ENGINE STOPPED AND CAR WOULD NOT ACCELERATE, THERE WAS A COMPLETE LOSS OF POWER. THERE WAS NO WARNING, AND THE "YELLOW WRENCH" LIGHT CAME ON, AND CAR WOULD NOT GO. THIS WAS IN THE MIDDLE OF THE ROAD AND COULD NOT GET OFF OF THE ROAD. IT HAPPENED SO QUICKLY, THERE WAS NO TIME TO REACT TO TRY TO PULL OVER. LOST STEERING AND COULDN'T MOVE ANYWHERE. WAITED FOR 1 MIN OR SO, AND RESTARTED CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588185May 13, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS COMING HOME FROM A SOCCER GAME AND JUST LOST POWER I PUSHED ON THE GAS PEDAL NOTHING HAPPENED. CAR LOSES POWER. FORD HOUSE HAD TO REPLACED THROTTLE BODY AND RECAL PCM AND ALLOK. THEY EXPLAINED IT TO ME AIR WAS IN IT SO IT MESSED COMPUTER SIGNAL UP. I DON'T KNOW WHY I WOULD HAVE TO PAY TO FIX THIS ISSUE. FORD NEEDS TO FIX. 2011 FORD EDGE HAS ISSUES..UPDATED 08/11/14 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587929May 12, 2014
ELECTRICAL SYSTEM, ENGINE
APRIL 3- FIFTEEN MINS FROM HOME (RETURNING FROM A VACATION TO GATLINBURG, TN), "BLACK SCREEN OF DEATH" OCCURRED. TOOK IMMEDIATELY TO DEALERSHIP. WAITED 40 MINS WHILE DIAGNOSTIC RUN AND TOLD TO BRING BACK MONDAY, APRIL 7, AS APIM WAS DISCOVERED TO BE BAD. WOULD BE REPLACED MONDAY. APRIL 7- RETURNED TO DEALERSHIP FOR APIM TO BE REPLACED AND TOLD RADIO WAS GOING TO BE CHECKED; NOT APIM REPLACED. ARGUED WITH STAFF THERE, AS SERVICE MANAGER HAD ALREADY RUN DIAGNOSTIC TO DETERMINE APIM NEEDED. HAD TO WAIT ANOTHER THREE DAYS FOR APIM TO COME IN TO DEALERSHIP. RETURNED APRIL 10 FOR APIM REPLACEMENT. MAY 3- LEAVING FOR A 12 HOUR ROUND TRIP TO ATHENS, GA TO BRING SON HOME FROM COLLEGE..."BLACK SCREEN OF DEATH" OCCURRED 6X BEFORE GETTING AN HOUR FROM HOME. OCCURRED 4-5X MORE ON WAY BACK FROM ATHENS, GA. THIS HAPPENED ON A SATURDAY SO HAD TO CALL DEALERSHIP MONDAY. TOLD TO BRING IN MAY 8. MAY 8- TOLD ISSUE COULD NOT BE DUPLICATED. DISCOVERED THROUGH DISCUSSION W/ SERVICE PERSONNEL THAT MY PHONE HAD NEVER BEEN CONNECTED W/ SYNC WHEN THESE PROBLEMS HAVE OCCURRED; TECHS HAD BEEN DIAGNOSING IN A DIFFERENT DIRECTION. APPEARS THAT RADIO IS TRUE ISSUE. PERSONNEL SAID THEY WOULD CHECK W/ SERVICE MANAGER ABOUT GETTING RADIO REPLACED. MAY 12- CALLED AND TOLD THAT FORD HAS SAID THAT UNTIL ISSUE CAN BE DUPLICATED, NOTHING WILL BE DONE TO FIX MY CAR. IF I LEAVE CAR FOR UNDETERMINED TIME FRAME, ALLOW TO BE DRIVEN LONG DISTANCES (ADDING MILES TO CAR), MAYBE PROBLEM CAN BE DUPLICATED. NO RENTAL ALLOWED BC ISSUE NOT COVERED UNDER WARRANTY. THIS IS MY ONLY VEHICLE. BOUGHT $40,000 CAR FOR NAVIGATION SYSTEM AND CANNOT USE PROPERLY BC IT KEEPS GOING OUT ON LONG TRIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587725May 12, 2014
FUEL SYSTEM, GASOLINE
WHILE DRIVING THE SUBJECT VEHICLE,ON A MAJOR HIGHWAY,AT 25MPH,IT SUDDENLY AND COMPLETELY LOST POWER. THE VEHCLE COASTED TO A STOP ALONG SIDE THE ROAD. A TOW TRUCK WAS CALLED TO TOW IT TO A FORD DEALER TO BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587326May 8, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586971May 7, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
THE VEHICLE IN QUESTION STARTED TO DIE AND THERE WAS NO ACCELERATION. I WOULD RESTART THE CAR AND YOU COULDN'T REALLY ACCELERATE AND EVENTUALLY IT WOULD DIE AGAIN. NO WARNING WHATSOEVER. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND AFTER THREE DAYS THEY FINALLY FOUND THAT THE CAMSHAFT BROKE AND RUINED THE ENGINE. THE ENGINE NEEDS TO BE REPLACED. THE CAR IS ONLY THREE YEARS OLD AND HAS 60,517 MILES. I AM 517 MILES OVER THE WARRANTY AND I WOULD THINK IN GOOD FAITH, FORD WOULD HONOR THE WARRANTY, BUT I WAS TOLD IT'S IN BLACK AND WHITE. NO ONE CAN EXPLAIN TO ME HOW AND WHAT CAUSED THE CAMSHAFT TO BREAK. "IT'S A FREAK THING" IS NOT A GOOD ANSWER AND DOESN'T ANSWER MY QUESTION. THE TECHNICIAN IS BAFFLED. CAR HAS BEEN VERY WELL MAINTAINED. I WOULD ALSO THINK THAT FORD WOULD WANT TO INVESTIGATE AND GET TO THE BOTTOM OF THIS SO IT DOESN'T HAPPEN TO ANYONE ELSE. FORD NEEDS TO STAND BEHIND THEIR PRODUCT. THEIR ADVERTISING IS MISLEADING BECAUSE MY CAR IS NOT RELIABLE AND NOT BUILT TOUGH! YOU WONDER WHY PEOPLE BUY FOREIGN CAR BECAUSE THEY LAST! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587132May 7, 2014
ENGINE
VEHICLE INADVERTENTLY GOES INTO LIMP MODE FOR NO APPARENT REASON. ALL SERVICE HAS BEEN PERFORMED AS RECOMMENDED. IT HAS HAPPENED ON THE INTERSTATE, DOWNTOWN TRAFFIC AND PULLING INTO STREETS WITH ON COMING TRAFFIC. EXTREMELY DANGEROUS IN HEAVY TRAFFIC SITUATIONS. I HAVE AL MOST BEEN HIT SEVERAL TIMES. IT WILL GO FOR SEVERAL HUNDRED MILES WITH NO PROBLEM, THEN IT WILL BEGIN STALLING AND DO IT MULTIPLE TIMES WITHIN 1/4 MILE OF EACH OTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587149May 7, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
DRIVER DOOR AJAR WARNING LIGHT REMAINS ON WHEN DOOR IS SECURELY CLOSED. OVERHEAD DOME LIGHT REMAINS ON AND DOORS WILL NOT LOCK WHILE CAR IS IN MOTION. SAFETY HAZARD WITH INABILITY TO HAVE DOORS LOCKED WHILE CAR IS IN MOTION. EXCESSIVE WEAR ON THE CAR BATTERY (RECENTLY REPLACED) WITH OVERHEAD DOME LIGHTS REMAINING ILLUMINATED FOR 3 MINUTES AFTER CAR IS IN MOTION AND 10 MINUTES AFTER WHILE CAR IS TURNED OFF. WHILE THE ISSUE OF THE DOOR AJAR ALARM CONTINUES TO BE ON AND DOOR LATCH IS DEFECTIVE THE CAR ALARM RANDOMLY GOES OFF WITHOUT DOOR MANIPULATION. CAR ALARM HAS GONE OFF UP TO 3 TIMES IN A DAY AND OCCURS 4-5 DAYS PER WEEK CAUSING DISRUPTION IN THE NEIGHBORHOOD. MANY COMPLAINTS HAVE BEEN POSTED ONLINE REGARDING THIS ISSUE OF A DEFECTIVE DOOR LATCH THAT WARRANTS A RECALL ON FORD'S BEHALF DUE TO POTENTIAL SAFETY CONCERNS. CHILDREN COULD OPEN THE DOOR OF THE BACKSEAT WHILE THE CAR IS IN MOTION DUE TO THE INABILITY TO LOCK THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586816May 6, 2014
POWER TRAIN
ACCELERATOR GOES LIMP DURING ACCELERATION AND "WRENCH" ICON APPEARS ON DASH. THE ENGINE CONTINUES TO RUN WITH ELECTRICAL POWER, PRESSING ON ACCELERATOR HAS NO EFFECT. CAR CAN BE COASTED TO SIDE OF ROAD. STOPPING AND RE-STARTING THE ENGINE CLEARS THE ISSUE AND CAR WILL ACCELERATE NORMALLY. THIS HAS OCCURRED 5 TIMES, AT RANDOM, AT VARIOUS SPEEDS (I.E. 50, 60, 30 MPH). CAR WAS TAKEN INTO DEALER AFTER 2ND OCCURRENCE. DEALER COULD NOT FIND ANY ERROR CODES STORED AND SAID FORD PROCEDURE IN THIS CASE WAS TO "RESET" COMPUTER. ISSUE CONTINUED TO OCCUR AFTER GETTING VEHICLE BACK FROM DEALER. ON THE 5TH OCCURRENCE OF THE ISSUE, OWNER RAN A VEHICLE HEALTH REPORT (VHR) (BEFORE STOPPING AND RE-STARTING ENGINE) AND THE ISSUE WAS CAPTURED IN THE REPORT. HERE IS THE ISSUE DOCUMENTED IN THE VHR: THE WRENCH ICON MAY BE ILLUMINATED IN YOUR DASH OR CONSOLE OR MAY APPEAR IN YOUR MESSAGE CENTER. THE VEHICLE DIAGNOSTICS INDICATE A PARAMETER THAT IS OUT OF NORMAL RANGE OR THAT A COMPONENT HAS FAILED. SYSTEMS WITHIN YOUR VEHICLE NEED PROMPT SERVICE AND/OR INSPECTION. URGENT POWERTRAIN MALFUNCTION / REDUCED POWER POWERTRAIN FAULT: ILLUMINATES WHEN AN ELECTRIC THROTTLE CONTROL (ETC), TRANSMISSION, AWD/4X4 OR FUEL SYSTEM FAULT HAS BEEN DETECTED. CONTACT YOUR AUTHORIZED DEALER AS SOON AS POSSIBLE. CAR WAS TAKEN BACK TO DEALER ON MAY 6, 2014. DEALER IDENTIFIED ERROR CODES AND SAID VEHICLE HAD A DEFECTIVE THROTTLE BODY COMPONENT. COMPONENT WILL NEED TO BE REPLACED. FORD EXTENDED SERVICE PLAN DOES NOT COVER COST, OWNER IS RESPONSIBLE FOR COMPONENT REPLACEMENT ($560.00 ESTIMATED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586625May 5, 2014
ELECTRICAL SYSTEM, STRUCTURE
ON THE DRIVER'S DOOR ONLY, THE DOOR AJAR NOTIFICATION REMAINS ON EVEN AFTER THE DOOR IS SECURELY SHUT. THE DOOR WILL NOT LOCK WITH THAT NOTIFICATION ON AND THE INTERIOR LIGHTS DO NOT WANT TO GO OUT EITHER. ALSO, WHEN THE CAR IS OFF AND THE DOORS ARE LOCKED, THIS, WHAT SEEMS LIKE AN ELECTRICAL SHORTAGE, CAUSES THE AUXILIARY LIGHTS COME ON AND OFF AND IT CAUSES THE BATTERY TO DIE OVER TIME. THIS HAS BEEN THE CASE SINCE THE CAR WAS PURCHASED IN 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586436May 4, 2014
ELECTRICAL SYSTEM
DOOR AJAR LIGHT FOR DRIVER SIDE FRONT DOOR DOES NOT GO OFF WHEN DOOR IS SECURELY CLOSED. MUST CLOSE DOOR 3 TO 7 TIMES FOR IT TO GO OFF. I HAVE SEEN SEVERAL OTHER REPORTS OF THIS PROBLEM ON INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585758April 30, 2014
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
DRIVERS SIDE DOOR LATCH MECHANISM IS DEFECTIVE. AFTER CLOSING THE DOOR THE SENSOR WHICH DETECTS THE DOOR BEING SHUT IS NOT ACTIVATED PROPERLY. THE INSTRUMENT PANEL INDICATES THAT THE DOOR IS AJAR. THE INTERIOR LIGHTS STAY ON UNTIL THE VEHICLE IS IN MOTION. MOST SERIOUSLY HOWEVER IS THAT WHILE THIS PROBLEM IS OCCURRING, THE VEHICLE DOORS CANNOT BE LOCKED. NONE OF THEM. A CHILD IN THE BACK SEAT COULD EASILY OPEN THE DOORS WHILE THE CAR WAS IN MOTION. EVEN IF THE DRIVER PUSHES THE DOOR LOCK BUTTON TO ENGAGE ALL 4 DOOR LOCKS, THEY POP RIGHT BACK OPEN AFTER A FEW SECONDS. THE REMOTE WILL ALSO NOT ACTIVATE THE SECURITY SYSTEM WHEN YOU ARE OUTSIDE THE VEHICLE. THE HORN CHIRPS TWICE INDICATING THAT THE DOORS ARE AJAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585541April 29, 2014
ELECTRICAL SYSTEM
ALL FOUR DOOR AJAR INDICATORS ARE STUCK. INSIDE LIGHTS WILL NOT GO OUT UNTIL VEHICLE REACHES APPROX 15 MPH WHICH BLINDS THE DRIVER WHEN PULLING OUT OF DRIVEWAYS, ETC. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585123April 27, 2014
ENGINE
DRIVING ON INTERSTATE HIGHWAY AT A SPEED OF 55+ MILES PER HOUR AND SUDDENLY THE ENGINE JUST STALLED AND THERE IS NO POWER. THERE IS (WRENCH) WARNING INDICATOR LIGHT AND A MESSAGE SEE MANUAL WAS ABLE TO STEER OFF TO THE SIDE OF THE ROAD. ONCE THE ENGINES IS TURNED OFF AND WAIT A MINUTE OR TWO YOU CAN RESTART AND EVERYTHING SEEMS OK. IT WILL GO DAYS BEFORE IT HAPPENS AGAIN. TOOK THE CAR TO LOCAL FORD DEALER AND THEY CLAIM THEY CANNOT REPRODUCE PROBLEM, SO WILL NOT FIX WHAT THEY CANNOT REPRODUCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584608April 24, 2014
ENGINE, POWER TRAIN
OUR 2011 AWD FORD EDGE IS HAVING AN ISSUE THAT IT RANDOMLY LOSES ACCELERATION AND A WRENCH WARNING WILL SHOW UP AS WELL AS TURN ON AWD AT THE SAME TIME RPM GAUGE WILL FLUCTUATE. THE CAR WILL GO LIMP AND HESITATE UNTIL WE STOP TO PUT IN PARK AND RESTART, THEN IT WILL DRIVE UNTIL THE NEXT TIME IT OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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