Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#10748424August 13, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
KNOWN PROBLEM WITH FORD EDGE BASED ON NUMEROUS COMPLAINTS. DRIVER SIDE DOOR AJAR SENSOR GOES OFF CRIPPLING DOOR LOCK MECHANISM. NOT ONLY DO LIGHTS STAY ON DRAINING BATTERY BUT UNABLE TO LOCK DOOR PRESENTS SAFETY PROBLEM. FORD HAS A TSB FOR ELECTRICAL CLEANING BUT THAT IS NOT EFFECTIVE OVER TIME. PROBLEMS REPEATS ITSELF WITH ONLY KNOWN FIX TO BE DOOR LATCH REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748448August 13, 2015
ELECTRICAL SYSTEM
DOOR AJAR AND LATCH ISSUE *DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSE *INTERIOR LIGHTS STAYS ON *INABILITY TO LOCK DOORS WHILE IN VEHICLE *FAULTY LATCH THESE SAFETY ISSUES ARE ALL ONE ISSUE THESE ARE SAFETY ISSUES AND ARE ALL ONE ISSUE. THE DOME LIGHTS STAYS ON AND CREATES A NIGHT DRIVING HAZARD. THE DOME LIGHTS STAYS ON AND CREATES A SAFETY HAZARD WHEN SITTING IN A PUBLIC AREA AT NIGHT. THE FALSE DOOR AJAR SIGNAL PREVENTS THE DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION VERY DANGEROUS. THE DOORS WILL NOT LOCK WHICH IS A MAJOR SAFETY ISSUE. THE WARNING LIGHTS OF PARKING COMES UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747307August 9, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHENEVER I ENTRY THE VEHICLE AND ATTEMPT TO CLOSE THE DRIVERS DOOR, THE DOOR AJAR WARNING LIGHT COMES ON. IF I DON'T CONTINUE TO CLOSE THE DOOR (AT LEAST 4 TIMES) THE DOME LIGHT STAYS ON. THE CAR TELLS ME TO PUT THE CAR IN PARK. WHEN I LOCK IT WITH THE REMOTE, IT WILL BEEP TWICE INSTEAD OF ONCE, A WARNING THAT THE CAR IS NOT SECURE. I CAN NO LONGER LOCK OR UNLOCK THE DRIVERS SIDE BY USING MY HAND IF THE KEY IS ON MY PERSON. I CAN DO THAT FROM THE PASSENGER SIDE. MY ALARM GOES OFF AS MY CAR IS SITTING IN MY DRIVE WAY. I HAD THE CAR DIAGNOSED AT THE LOCAL FORD DEALER. IT IS A FAULTY DRIVER DOOR SWITCH. SPEAKING WITH FORD DIRECTLY AND THE DEALER, I AM TOLD THAT THIS IS NOT COVERED BECAUSE MY CAR IS NO LONGER UNDER WARRANTY. THIS IS OCCURRING BECAUSE THE SWITCH IS FAULTY. WHEN RESEARCHING THIS PROBLEM, IT APPEARS TO BE AN ONGOING PROBLEM AND A SAFETY ISSUE. I PURCHASED THIS EXPENSIVE FORD NEW AND HAVE ALWAYS HAD IT SERVICED AT THE DEALERS. I DON'T UNDERSTAND WHY FORD DOES NOT SEE THIS AS A PROBLEM AND ACTIVE A RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746904August 7, 2015
ELECTRICAL SYSTEM
DOOR SENSOR DOES NOT ALLOW DOOR TO LOCK. DASH INDICATES DOOR IS NOT CLOSED AND TELLS YOU TO PUT VEHICAL IN PARK. PROBLEM CONTINUES TO COME BACK. DEALER HAS HAD IT 5 TIMES. THEY WILL NOT REPLACE SENSOR.... JUST CLEAN IT. THIS IS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746556August 5, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I WAS DRIVING HOME FROM WORK AND THE DRIVER INFORMATION CENTER DISPLAYED "DRIVER DOOR AJAR" WHEN THE DOOR WAS DEFINATLY SHUT AND LOCKED. AFTER A FEW MINUTES THIS ALARM WENT AWAY AND IT RETURNED A FEW DAYS LATER ON MY WAY TO THE STORE. THE FREQUENCY OF THIS PROBLEM HAS BEEN INCREASING AND NOW MY CAR ALARM SOUNDS OFF SEEMINGLY AT WILL, MID-DAY OR MIDNIGHT BECAUSE THE COMPUTER THINKS SOMEONE OPENED THE DOOR WITHOUT THE KEY. LAST NIGHT IT WAS GOING OFF AT 4AM. I AM CONCERNED THAT INTERELATED SAFETY EQUIPMENT MIGHT NOT FUNCTION BECAUSE THE COMPUTER THINKS THE DOOR IS OPEN. THIS PROBLEM ALSO PREVENTS THE AUTO-LOCK FUNCTION FROM WORKING, SO SOMEONE COULD OPEN MY DOOR AT A REDLIGHT OR IN TRAFFIC. THE REPAIR BILL FOR THIS PROBLEM IS JUST OVER FIVE HUNDRED DOLLARS. THIS IS CLEARLY AN EXAMPLE OF INFERIOR PARTS COSTING THE DEFENSELESS CONSUMER MONEY AND FORD MOTOR CO. REPEAT CUSTOMERS. IF YOU DO AN ONLINE SEARCH, YOU WILL SEE THAT THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746619August 5, 2015
UNKNOWN OR OTHER
AS IS COMMON WITH THE FORD EDGE, THE DOOR AJAR ISSUE APPEARED ON MY CAR ABOUT A MONTH AGO. THE DASHBOARD INDICATES THE DRIVER DOOR IS OPEN EVEN WHEN CLOSED. THIS IS A BIG HEADACHE AS THE ALARM GOES OFF EVERY TIME YOUR FOOT COMES OFF THE BREAK AFTER A STOP. THE KEYLESS DOOR LOCKS ALSO DO NOT FUNCTION WITH AN "OPEN" DOOR. BEYOND THE HEADACHE, YOU HAVE THE SAFETY ISSUES. IF THE CAR THINKS THE DOOR IS OPEN, THE AUTOMATIC DOOR LOCKS WILL NOT ENGAGE. ADDITIONALLY, IN THE EVENINGS THE DOME LIGHT WILL REMAIN ON BECAUSE IT THINKS YOU ARE IN THE CAR WITH THE DOOR OPEN. THIS COULD EASILY LEAVE YOU STRANDED WITH A DEAD BATTERY. I ENDED UP TAKING IT INTO A FORD DEALERSHIP AND WAS CHARGED $560 TO REPLACE THE LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746123August 4, 2015
SERVICE BRAKES
WHEN DRIVING MY EDGE THROUGH THE MOUNTAINS OF UPSTATE NEW YORK, I WENT TO SLOW DOWN GOING DOWN A MOUNTAINOUS ROAD. THE BRAKE PEDAL GOT VERY HARD TO PUSH, AND THE VEHICLE DID NOT WANT TO SLOW DOWN PROPERLY. ALSO NOTICED A HISSING NOISE WHEN THE BRAKE PEDAL WAS APPLIED. CHECKED THE BRAKE FLUID AT THE FIRST AVAILABLE EXIT AND NOTICED THE MASTER CYLINDER WAS 1/2 EMPTY. PURCHASED NEW FLUID AND INSTALLED THE NEEDED AMOUNT IN THE MASTER CYLINDER. THE REMAINDER OF THE 1400 MILE TRIP THE MASTER CYLINDER DID NOT SHOW ANY LOSS OF FLUID, BUT THE BRAKES ARE STILL NOT FUNCTIONING PROPERLY. GOT HOME AND BROUGHT THE VEHICLE TO THE LOCAL LINCOLN/ FORD DEALERSHIP, AS I PURCHASED THIS VEHICLE NEW. THEY REPLACED THE BRAKE POWER BOOSTER UNDER THE EXTENDED BRAKE WARRANTY, AND SAID THE VEHICLE WAS READY TO GO. I TEST DROVE THE VEHICLE AND FOUND THE BRAKES STILL NOT PROPERLY FUNCTIONING. STILL VERY LOW BRAKE PEDAL, AND SOFT ALSO WHILE STOPPED AT LIGHT THE PEDAL GOES TO THE FLOOR AREA. AND THEY TEST DROVE THE CAR THEY SAID. IMMEDIATELY WENT BACK TO DEALER AND LEFT THE VEHICLE. THEY SAID THEY WILL ASK FORD IF THEY WILL APPROVE THE BRAKE MASTER CYLINDER FOR REPLACEMENT. VEHICLE IS AT THE DEALER AS OF TODAY AUGUST 4, 2015. VEHICLE NOT SAFE TO DRIVE, COLLISION IS A VERY HIGH RISK WITH THE VEHICLE AS IT NOW IS. LEFT THE VEHICLE AT THE DEALER AS STATED BEFORE AND WILL NOT PICKUP THE VEHICLE UNTIL PROPERLY REPAIRED A SECOND TIME. LOOSING FAITH IN FORD AT THIS TIME, WHAT OTHER ISSUES WILL OCCUR IN THE FUTURE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745508August 1, 2015
UNKNOWN OR OTHER
MY 2012 FORD EDGE WILL NOT CLEAR THE DRIVER DOOR AJAR WARNING WHILE I AM DRIVING. I SLAM THE DOOR SEVERAL TIMES AND THE WARNING WILL NOT DISAPPEAR! IT KEEPS MY DOOMS LIGHT ON ALSO. IT HAS BEEN DOING IT FOR A COUPLE MONTHS NOW AND WILL NOT STOP. IT KEEPS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743424July 24, 2015
ELECTRICAL SYSTEM
WARNING LIGHT FOR DRIVERS SIDE DOOR IS ON WITH DOOR COMPLETELY CLOSED. SHIFT INTO PARK WARNING FLASHES WHILE VEHICLE IS UNDER WAY. RADIO PRESETS WENT TO DEFAULT. UPDATED 09/08/15*LJ UPDATED 12/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734882July 17, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE BACKING OUT OF A PARKING LOT, THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED EVEN WHEN THE DOOR WAS SECURELY CLOSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734658July 16, 2015
SERVICE BRAKES
DURING NORMAL DRIVING HITTING THE BREAK, THE PEDAL FEELS HARD AND THE VEHICLE DOESN'T WANT TO STOP. IT JUST KEEPS MOVING FOREWORD. I HAVE TO PUSH HARDER ON THE BREAK PEDAL TO GET THE BREAKS TO CATCH AND STOP THE VEHICLE . I'M THINKING CHECK VALVE OR BOOSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734206July 15, 2015
ELECTRICAL SYSTEM
DOOR LATCH SENSOR DRIVER SIDE FRONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734410July 15, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
[XXX] WITHOUT INJURY OR CHANGE BY US TO THE CAR, THE "DOOR AJAR" WARNING BEGAN SHOWING UP IN THE INSTRUMENT PANEL. THE DOOR IS SECURELY CLOSED. THE WARNING IS ON THE PANEL, THE WARNING BEEP IS SOUNDING, AND THE INTERIOR LIGHT REMAINS ON UNTIL YOU DRIVE FORWARD ABOUT 30 FEET. THIS MAKES BACKING OUT OF PARKING SPACES, DRIVEWAYS, ETC DIFFICULT BECAUSE THERE IS NO WAY TO SEE WHERE YOU ARE GOING BECAUSE OF THE BRIGHT LIGHT. LUBRICATING THE DOOR LATCH ASSEMBLY DOES NOTHING TO HELP. UPDATED 10/9/15 *LN.......UPDATED 10/19/15 *BF UPDATED 12/21/15 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733947July 14, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DOOR WARNING LIGHT ILLUMINATED WHEN THE DOOR WAS CLOSED SECURELY. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733634July 13, 2015
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE DOOR WARNING LIGHT ILLUMINATED, INDICATING THE DOOR WAS OPEN WHEN IT WAS SECURELY CLOSED. THE FAILURE RECURRED CONSTANTLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732917July 9, 2015
SERVICE BRAKES
6-2-2015: I WAS DRIVING DOWN THE ROAD AND WAS COMING TO A STOP SIGN. I STEPPED ON BRAKES AND WITHOUT WARNING THE BRAKES DID NOT ENGAGE. I WENT THRU THE STOP SIGN ON MAJOR ROADWAY AT 30 MPH. I WAS HIT BY ONCOMING TRAFFIC TRAVELING AT 45 MPH. THE VEHICLE WAS TOTALED AND 3 PEOPLE, MYSELF INCLUDED, WERE INJURED. I OWNED THE VEHICLE LESS THAN 2 MONTHS. MY FIRST FORD IN YEARS. FORD HAS KNOWN ABOUT A BRAKE BOOSTER PROBLEM FOR YEARS AND HAS NOT RECALLED THE VEHICLE. FORD'S FIX IS TO EXTEND THE WARRANTY 10 YEARS OR 150,000 MILES FOR THE BRAKE BOOSTER. I FOUND OUT ABOUT THIS ON GOING PROBLEM WITH THE EDGE AFTER THE VEHICLE WAS SALVAGED. I TALKED WITH MY INSURANCE COMPANY AND THEIR RESPONSE WAS TOO BAD FOR YOU. I WANTED THE BRAKE BOOSTER CHECKED OUT. FORD SHOULD BE RECALLING ALL THE EFFECTED VEHICLES NOW, BEFORE SOMEBODY IS KILLED. THERE HAVE BEEN OVER 50 COMPLAINTS FILED WITH NHTSA SINCE 2012.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10732937July 9, 2015
ELECTRICAL SYSTEM
INTERMITTENT, THE DOOR AJAR LIGHT COMES ON-WHEN THE DOOR IS REALLY CLOSED-IT MAKES THE DOME LIGHTS STAY ON AND THE DOORS WILL NOT LOCK. THIS IS REFERRING THE PASSENGER DOOR BEHIND THE DRIVER. NO MATTER HOW MANY TIMES I OPEN AND SHUT-IT STILL SHOWS THAT IT IS OPEN. ..UPDATED 10/06/15 *BF UPDATED 11/08/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732747July 8, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT CONTINUOUSLY ILLUMINATED WHEN THE DOOR WAS COMPLETELY CLOSED. THE FAILURE CAUSED THE INTERNAL DOME LIGHTS TO REMAIN ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. ALSO, THE CONTACT NOTICED THAT THE DOORS FAILED TO STAY LOCKED WHILE DRIVING. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER STATED THAT THE SENSOR INSIDE THE DOOR MIGHT NEED TO BE REPLACED; HOWEVER, THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732268July 6, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR AJAR WARNING LAMP LIGHT STAYED LIT WHEN THE DOOR WAS CLOSED INDICATING A MALFUNCTION OR FAILURE. THE FAILURE WAS CAUSING THE INTERNAL DOME LIGHT TO REMAIN ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TO BE TAKEN TO AN AUTHORIZED DEALER TO INSPECT AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. PAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732014July 5, 2015
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT CONTINUALLY COMES ON IN MY 2012 FORD EDGE. WE HAVE SHUT THE DOOR REPEATEDLY SEVERAL TIMES AND IT WILL NOT SHUT. IT IS UNSAFE BECAUSE THE INTERIOR LIGHT STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge