Ford Edge Complaints (2009)

261 consumer complaints on file.

#11206186May 8, 2019
SERVICE BRAKES
I HAVE A 2009 FORD EDGE SEL WITH 113,300 MILES. I HAD BEEN EXPERIENCING BRAKE ISSUES WITH SQUEAKING AND HAVING TO PUSH THE BRAKE PEDAL DOWN ALL THE WAY WITH FEAR THAT THE CAR WOULD NOT STOP. THERE WERE NO WARNING SIGNS OR WARNING LIGHTS AND JUST CAME OUT OF THE BLUE. IT WOULD HAPPEN WHETHER I WAS JUST DRIVING SLOW OR FASTER ON ANY TYPE OF ROAD OR WEATHER CONDITION. I SAW FORD PUT AN EXTRA WARRANTY ON EDGES FROM 2010-2013 REGARDING THE SAME ISSUE VIA 13N02. I HAVE READ A LOT OF COMPLAINTS FROM YEARS PREVIOUS AND AFTER THIS EXTENDED WARRANTY. I THINK THIS SHOULD BE LOOKED INTO AS I HAVE A YOUNG SON WHO I DRIVE TO SCHOOL A LOT AND SINCE THERE WAS NO WARNING ABOUT BRAKE FAILURE I'M JUST THANKFUL NOTHING BAD HAPPENED. I TOOK IT TO A MECHANIC AND WAS TOLD IT WAS THE MASTER CYLINDER AND A BAD POWER BRAKE BOOSTER. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202875April 22, 2019
AIR BAGS
TAKATA RECALL, 19S01/NHTSA RECALL 19V-001, MY FORD DEALER HAS NO REPLACEMENT AIRBAG AVAILABLE AND FORD COMPANY GIVES ME RECORDED MESSAGE. ITS BEEN OVER 6 YEARS NOW, WHEN WILL MY CAR GET REPAIRED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193838April 4, 2019
FUEL/PROPULSION SYSTEM
I CAN SMELL GAS AT THE REAR OF MY CAR. I HAD MY STRUTS SERVICED AND THE MECHANIC NOTICED CORROSION AND A FUEL LEAK.HE DIDN'T WANT TO DROP THE TANK TO GET A CLOSER LOOK FR FEAR IT WOULD VOID A RECALL REPAIR. I CHECKED FOR A RECALL AND NOTED THERE WAS ONE FOR CERTAIN 2009 EDGE'S BUT MY VIN DIDN'T SHOW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184267March 5, 2019
EXTERIOR LIGHTING
THE TAILLIGHT SOCKETS MELTED WITHOUT ANY WARNING IN THE DASHBOARD. THE SOCKET PLATIC IS TOTALLY MELTED BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174484February 5, 2019
SERVICE BRAKES
I APPLIED THE BRAKES AT A STOP LIGHT AND IT MAKES A HISSING SQUEALING NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173148January 30, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING 20 MPH, THE STRUTS PUNCTURED THE HOOD. THE VEHICLE WAS TOWED TO DICK WITHAM FORD (2033 LA PORTE RD, WATERLOO, IA 50702, (319) 234-4200) WHERE THE CONTACT WAS INFORMED THAT THE WELDS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171156January 21, 2019
AIR BAGS
TAKATA RECALL: PARAMUS FORD DEALERSHIP (375 NJ-17, PARAMUS, NJ 07652) CLAIMS TO HAVE NOT RECEIVED THE REPLACEMENT PARTS. I'M DRIVING TO FLORIDA IN 3 WEEKS, AND WILL STAY FOR 3 MONTHS, WHERE IT WILL BE EXPOSED TO HIGHER HEAT AND HUMIDITY. NEED THE PARTS BEFORE 2/11/2019. HAVE BEEN CALLING PARAMUS FORD FOR WEEKS, AND THEY STILL HAVE NOT RECEIVED THE PARTS FROM TAKATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166787January 13, 2019
POWER TRAIN
I WAS SLOWLY DRIVING THROUGH A NEIGHBORHOOD WHEN I COULD NO LONGER ACCELERATE WHEN MY VEHICLE WAS IN DRIVE. I EVENTUALLY CAME TO A STOP. THE TRANSMISSION WAS NOT ENGAGING. I KEPT TRYING TO ACCELERATE BUT I WAS UNABLE TO GO ANYWHERE. I PUT THE CAR IN PARK, THEN BACK TO DRIVE AND IT STILL DID NOT WORK. I THEN RESORTED TO TURNING OFF THE CAR OFF AND BACK ON. AT THAT POINT THE VEHICLE DID OPERATE AS USUAL. SINCE IT HAPPENED I HAVE READ COUNTLESS REPORTS OF THIS SAME ISSUE IN THIS VEHICLE WITH MANY COMPLAINTS. THIS IS A POTENTIALLY DEADLY ERROR FROM FORD AND THEIR TRANSMISSIONS IN THIS VEHICLE. I BELIEVE IT IS RELATED TO THE SENSORS ON THE TRANSMISSION. A RECALL NEEDS TO BE ISSUED IMMEDIATELY BEFORE SOMEONE GETS KILLED IN AN ACCIDENT BECAUSE THEIR CAR COMES TO A TOTAL STOP ON A BUSY INTERSTATE. FORD KNOWS ABOUT THE PROBLEM AND HAS NOT ADDRESSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164855January 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS UNABLE TO OBTAIN THE PART FROM THE MANUFACTURER TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER INDICATED THAT THE CONTACT HAD BEEN PLACED ON A WAITING LIST FOR THE PART, BUT THERE WAS NO FOLLOW-UP CALL TO VERIFY WHAT NUMBER THE CONTACT WAS PLACED ON THE LIST. IN ADDITION, THERE WAS NO MENTION OF A LOANER VEHICLE OPTION IN COMPLIANCE WITH THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165656January 3, 2019
AIR BAGS
2 YEARS AND STILL WAITING FOR FORD TO REPLACE MY AIR BAGS? WHY IS IT TAKING SO LONG???? I HAVE CHILDREN THAT RIDE WITH ME ON A DAILY BASIS IN THIS VEHICLE! NOTHING HAS HAPPENED AS OF YET, BUT WHAT IF IT DOES????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160601December 10, 2018
AIR BAGS
TAKATA RECALL : I RECEIVED A LETTER FOR RECALL 17S01 / NHTSA RECALL 17V-024. AND I HAVE HEARD THAT THE PARTS AREN'T AVALIABLE TO CHANGE IT. HOW CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154003November 26, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
"TAKATA RECALL" I HAVE BEEN CALLING SINCE JUNE TO GET MY CAR REPAIRED. I WAS GIVEN A CASE NUMBER AND THEN NEVER CONTACTED. I HAVE CALLED THE 2 DEALERSHIPS IN COLORADO SPRINGS AND WAS TOLD THEY WOULD GET ME IN A RENTAL CAR AND YET THEY NEVER HAVE. I HAVE CALLED THEM EVERY WEEK AND CONTINUE TO GET THE SAME RESPONSE STATING THEY ARE WORKING ON IT. I HAVE CALLED FORD MOTOR SINCE JUNE AS WELL AND GET THE EXACT SAME RESPONSE. THE AIRBAG LIGHT ON THE VEHICLE IS NOW ON AND I HAVE A CHILD THAT I WILL NOT PUT IN THIS CAR AS IT HAS A RECALL ON IT. I HAVE TOLD THE DEALERSHIP ABOUT THE LIGHT AND THEY STATED THEY WILL CONTACT ME WHEN A RENTAL IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153070November 21, 2018
SEATS
SEATS ROCK BACK AND FORTH WHEN NOT EVEN ACCELERATING MUCH, AND SUN ROOFS HAVE ISSUES CLOSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152964November 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEVERAL LOCAL DEALERS, INCLUDING DAVID MCDAVID FORD FORTH WORTH (300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952), AUTONATION FORD FORTH WORTH (5000 BRYANT IRVIN ROAD, FORT WORTH, TX 76132, 877-201-3550), AND FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, (817) 500-0096) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152036November 16, 2018
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE HORN FAILED TO SOUND, THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL FAILED TO OPERATE PROPERLY, AND THE AIR BAG INDICATOR WAS ILLUMINATED. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, 1-(877) 836-4271) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151214November 13, 2018
AIR BAGS
TAKATA RECALL - I RECEIVED NOTIFICATION IN JANUARY 2018 FROM MY CREDIT KARMA ACCT THAT MY VEHICLE WAS A PART OF THE TAKATA RECALL. UPON RESEARCH WITH NHTSA, I FOUND THAT THERE WAS NO REMEDY FOR THE RECALL. A FEW MONTHS LATER I RECEIVED A NOTICE THAT FORD WAS OFFERING TO COVER RENTAL CAR EXPENSES FOR THOSE EFFECTED BY THE RECALL WITH NO REMEDY. BUT WHEN I CALLED MY LOCAL DEALERSHIPS TO ASK FOR THE RENTAL, I WAS TOLD THAT THE RENTAL COMPANY THAT FORD DEALS WITH, ENTERPRISE, WAS REFUSING TO HONOR THE OFFER. IT IS NOW NOVEMBER 2018, AND NO REMEDY HAS BEEN ESTABLISHED. MY CAR IS IN GROUP 5, OF WHICH ONLY A VERY SMALL PERCENTAGE OF EFFECTED VEHICLES HAVE BEEN FIXED. IT IS ALSO MY UNDERSTANDING THE REMEDY PARTS MANUFACTURER IS BASED IN MEXICO. WITH THE CURRENT STATE OF AFFAIRS BETWEEN POTUS AND MEXICO, THAT MEANS THE EXPORTING AND DISTRIBUTION OF GOODS WILL TAKE LONGER. I FIND THAT THE PRUDENT THING FOR FORD TO DO IS MOVE MANUFACTURING TO THE US. I UNDERSTAND THIS MAY BE MORE EXPENSIVE FOR FORD IN THE SHORT TERM. BUT IT WOULD BENEFIT THEM MORE IN THE LONG RUN BY GETTING THESE PARTS MADE QUICKER AND DISTRIBUTED QUICKER, RATHER THAN A CLASS ACTION LAW SUIT OR INDIVIDUAL LAW SUITS FOR THOSE WHO HAVE BEEN INCONVENIENCED OR WORSE, HURT OR DIED. I FEEL LIKE IT WILL BE YEARS BEFORE MY CAR IS FIXED. AT THIS TIME, I DO NOT ALLOW ANYONE TO SIT IN MY FRONT PASSENGER SEAT. I CANT EVEN USE THIS VEHICLE AS THE FAMILY CAR AS INTENDED WHEN WE BOUGHT IT. IM HIGHLY FRUSTRATED BY THE LACK OF PROGRESS. IT IS MY HOPE THAT THE NHSTA CAN HELP FACILITATE PROGRESS BY FORD & TAKATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151061November 12, 2018
SERVICE BRAKES
THE BRAKE BOOSTER WHICH IS A KNOWN PROBLEM ON EVERY FORD EDGE FROM 2007 - 2013 STARTED MAKING A HISS OR LOUD SQUEAKING NOISE WHEN PRESSURE WAS APPLIED TO THE BRAKES. FOR THIS 6 YEAR FORD HAS INSTALLED THE EXACT SAME MANUFACTURERS PART, BUT FORD HAS ONLY RECALLED SOME OF THESE YEARS DESPITE THE SAME ISSUES OCCURRING WITH EVERY MODEL YEAR. AFTER A WHILE THE NOISE INTENSIFIED AND THEN THE BRAKES FAILED!!! SOMETIMES THE BRAKES WOULD NOT ENGAGE UNTIL THE PEDAL WAS MASHED TO THE FLOOR, SOMETIMES THEY ENGAGED AS SOON AS THE PEDAL WAS PRESSED. THIS CREATES A VERY DANGEROUS ENVIRONMENT. I OWN 3 DIFFERENT MODEL FORD VEHICLES, BUT THIS COULD BE THE LAST FORD I PURCHASE. I TOOK THE EDGE INTO A BRAKE SPECIALIST AND WAS TOLD ABOUT THIS BEING A WELL KNOWN ISSUE ON THE FORD EDGE, BUT THAT I PURCHASED THE "WRONG" YEAR 2009 AND THIS IS THE ONLY MODEL YEAR NOT COVERED UNDER THE NHTSA RECALL. THEY HAVE QUOTED ME $925 TO MAKE THE REPAIRS. WHILE I WILL DO THIS REPAIR SINCE I WILL NOT PUT MY FAMILY AT RISK WE ARE VERY DISAPPOINTED BY FORD'S CORPORATE NEGLIGENCE ON THIS ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11150365November 9, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT WAS STIFF AND FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT CALLED MOORESVILLE FORD MERCURY (139-151 EAST PLAZA DR, MOORESVILLE, NC 28115, (877) 449-4390) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149736November 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS WERE CONTACTED, INCLUDING CROSSROADS FORD LINCOLN (1070 VERSAILLES RD, FRANKFORT, KY 40681) WHO ALL STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149495November 5, 2018
AIR BAGS
THERE IS A SAFETY RECALL FOR MY PASSENGER AIR BAG, BUT NO DEALER HAS PARTS??? WHY IS IT CALLED A SAFETY RECALL IF YOUR NOT GONNA FIX IT THIS YEAR???? I DONT CARE WHO MAKES THE PARTS, IT SAYS FORD ON THE FRONT OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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