Ford Edge Complaints (2015)

731 consumer complaints on file.

#10907481September 18, 2016
ENGINE, VEHICLE SPEED CONTROL
I'VE HAD MY 2015 FORD EDGE FOR ONLY 4 MONTHS AND WITH ONLY 4600 MILES ON MY WAY HOME FROM WORK SEPT. 15TH GOING DOWN A TWO LANE ROAD MY CAR LOST POWER WITHOUT WARNING I COULD NOT ACCELERATE AND THE WRENCH AND AIR BAG WARNING LIGHTS CAME ON. THANK GOD I WAS NOT ON THE FREEWAY GOING 70 MILES AN HOUR I WAS ABLE TO COAST TO SAFETY SO I PULLED TO THE SIDE OF THE ROAD. THE VEHICLE WAS MAKING A VERY LOUD NOISE. I CALLED FORD ROAD SIDE ASSISTANCE. WHEN HE CAME OUT HE TURNED THE VEHICLE OFF AND ON AND THE WARNING LIGHTS CAME OFF AND THE VEHICLE DROVE NORMAL. I WAS ABLE TO GET HOME. I DECIDED TO TAKE IT TO THE NEAREST FORD DEALER THE NEXT MORNING HOWEVER THEY COULD NOT HELP ME TILL WEDNESDAY OR THURSDAY OF THE FOLLOWING WEEK. I DECIDED TO GO HOME AND CALL THE DEALER WHERE I PURCHASED THE VEHICLE AND AS I WAS DRIVING UP MY DRIVEWAY IT HAPPENED AGAIN THIS TIME I DECIDED TO RECORD WITH MY PHONE THE WARNING LIGHTS AND THE NOISE IT WAS MAKING. I CALLED THE DEALER AND THEY TOLD ME TO BRING IT IN TO THEM RIGHT AWAY HOWEVER I WAS NOT ABOUT TO DRIVE IT AGAIN KNOWING IT WAS PROBABLY GOING TO DO IT AGAIN. (VERY SCARY). CALLED FORD ROAD SIDE ASSISTANCE AGAIN AND IT WAS TOWED THERE. I RECEIVED A CALLED LATER IN THE DAY SAYING THAT THE THROTTLE BODYNEEDED TO BE REPLACED. GOT MY CAR BACK THAT AFTERNOON. HOWEVER, 2 WEEKS EARLIER MY VEHICLE WAS AT THE DEALER BECAUSE THE ENGINE LIGHT CAME ON TOOK IT IN AND THE CATALYST CONVERTER WAS BAD HE TO BE REPLACED. OF COURSE NO PART AVAILABLE HAD TO WAIT. MY VEHICLE WAS IN THERE FOR 10 DAYS. (THEY DID PROVIDE A RENTAL AT NO CHARGE)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906822September 15, 2016
VEHICLE SPEED CONTROL
DEPRESSION OF ACCELERATOR PEDAL HAD NO EFFECT ON ENGINE SPEED WHILE TRAVELING ON TELEGRAPH RD. IN SOUTHFIELD, MI. I "LIMPED" THE CAR TO AVIS FORD, ALSO IN SOUTHFIELD, WHERE THE SERVICE ADVISOR TOLD ME THAT HE BELIEVED THERE WAS A MALFUNCTION OF THE THROTTLE BODY WHICH COUPLES THE ACCELERATOR PEDAL TO THE ENGINE THROTTLE. THAT WAS LATER CONFIRMED BY AVIS FORD AND AVIS FORD TOOK OUT THE OLD THROTTLE BODY AND INSTALLED A NEW THROTTLE BODY HAVING SERIAL # AT4Z 9E926 B (FP).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903880September 6, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH IN TWO LANE TRAFFIC, THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THIS WAS A KNOWN ISSUE BY THE MANUFACTURER AND THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903390September 2, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AT 6200 MILES ON A CLEAR WARM DAY OF ABOUT 95 DEGREES, AT ABOUT 40MPH ON A FLAT CITY ROAD, THE CAR LOST ALL POWER OF ACCELERATION, AND I HAD TO PULL OVER AND COME TO A COMPLETE STOP. THE ENGINE LIGHT AND A WRENCH LIGHT APPEARED ON THE DASH DISPLAY, AND HILL START ASSIST UNAVAILABLE MESSAGE APPEARED. I PUT CAR INTO PARK AND SHUT OFF ENGINE, WAITED ABOUT 2 MINUTES, AND RESTARTED ENGINE. THE ENGINE IDLED ROUGHLY AND THE ACCELERATOR PEDAL PRODUCED NO RESULTS WHEN PUSHED. SHUT ENGINE OFF AGAIN AND WAITED ABOUT 5 MINUTES AND RESTARTED. ACCELERATOR PEDAL WORKED NORMALLY, AND DROVE OFF. WRENCH LIGHT WENT OUT AND ENGINE LIGHT WENT OUT AFTER ABOUT 20 MILES. NO ACCIDENTS WERE CAUSED AS THERE WAS ENOUGH TIME TO REACT AND TRAVEL WAS ON A LOCAL STREET WHILE GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899696August 31, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT AFTER PULLING OFF FROM A STOP AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED AS THE HILL START NOT AVAILABLE ERROR MESSAGE DISPLAYED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899716August 31, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
4/2016-CAR ENGINE LOST POWER ON HIGHWAY @ HIGHWAY SPEEDS DOWN TO 15 MPH. WRENCH ICON SHOWS ON DASHBOARD. MADE WAY TO SHOULDER, SHUT OFF CAR AND 2X ATTEMPT RESTART. DROVE TO DEALERSHIP. REPLACED THROTTLE BODY ASSY. 8-25-2016-ISSUE HAPPENED FOR A 2ND TIME AS ABOVE @ HIGHWAY SPEEDS. THIS CAR HAS THE REPLACEMENT THROTTLE BODY ASSY. ON FREEWAY AGAIN AND SIMILAR DASHBOARD ICONS. CAR HAD TO BE TOWED TO DEALERSHIP. SERVICE SAYS THEY REPLACED THROTTLE BODY ASSY W/"UPDATED MODEL" PER FORD RECOMMENDATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898567August 25, 2016
ENGINE
CAR DIED WHILE DRIVING, BECAUSE I WAS IN TRAFFIC AT 30 MPH, GOING DOWNHILL ON 20% GRADE, I THREW THE CAR IN NEUTRAL AND WAS ABLE TO RESTART THE CAR. THIS ACTION , ACCORDING TO DEALER, CLEARED THE COMPUTER AND NO INCIDENT WAS FOUND. AFTER 8 DAYS OF SUPPOSED DIAGNOSIS THEY TRIED TO GET ME TO PAY A DEPOSIT OF 500.00 TO PUT A DATA RECORDER IN MY VEHICLE AND SAID I WOULD HAVE TO TRIGGER IT FIRST BEFORE IT WOULD RECORD FUTURE INCIDENTS, WOULD THIS BE BEFORE I TRY TO SAVE MY LIFE FROM THE TRACTOR TRAILER BEHIND ME MOVING AT 70+MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897489August 21, 2016
FUEL/PROPULSION SYSTEM, POWER TRAIN
MY CAR IS FORD EDGE 2015 WITH ONLY 439 MILES ON IT. I WAS TURNING RIGHT WHEN ATTEMPTED TO ACCELERATE THE CAR JUST SHUT OFF BY ITSELF. I MANAGED TO DRIFT INTO A PARKING LOT TO STOP THE CAR.. NO CHECK ENGINE LIGHT WAS ON JUST A MESSAGE DISPLAYED ON THE DASH "FULL ACCESSORY POWER ACTIVE" AND THE GREEN LIGHT ON THE STARTER BUTTON WAS FLASHING. HAD TO PUT THE CAR IN PARK AND WAIT 2-3 MIN UNTIL I COULD SUCCESSFULLY RESTART IT. REQUEST RESEARCH HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897047August 19, 2016
FUEL/PROPULSION SYSTEM
THE THROTTLE BODY OF MY CAR WAS REPLACED WITH 5500 MILLES. MY CAR BROKE DOWN AT 70 MILLES/HOUR ON THE FREEWAY. THE CAR SUDDENLY LOSS POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896994August 18, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A LOCAL DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO INVESTIGATE THE ISSUE. THE FAILURE WAS NOT DIAGNOSED NOR REMEDIED. THE FAILURE MILEAGE WAS 83,082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896917August 18, 2016
UNKNOWN OR OTHER
WHILE DRIVING ON THE FREEWAY THE CAR COMPLETELY TURNED OFF THREE TIMES. THE MESSAGE WHICH APPEARED WAS "HILL START UNAVAILABLE". WE HAD IT TOWED TO THE DEALER. WE WERE TOLD IT WAS THE THROTTLE AND TOLD THAT THEY COULD NOT GUARANTEE THAT IT WOULD NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896974August 18, 2016
FUEL/PROPULSION SYSTEM
VEHICLE SUDDENLY AND WITHOUT WARNING LOST ALL POWER WHILE DRIVING ON ROADWAY CREATING A NEAR COLLISION. VEHICLE WOULDN'T DRIVE, ENGINE SEEM TO STALL AND WOULDN'T ACCELERATE. SERVICE ENGINE SOON LIGHT AND YELLOW WRENCH LIGHT CAME ON, TAKEN TO DEALERSHIP. REPAIRED ELECTRONIC THROTTLE BODY. VEHICLE HAS 4560 MILES ON IT! FORD EMPLOYEE STAND VERY COMMON AND DANGEROUS PROBLEM. HE STATED HE IS SEEING THIS PROBLEM ON A REGULAR BASIS WITH 2015 AND 2016 FORD EDGES, AND THAT THIS IS A KNOWN PROBLEM WITH OTHER FORD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896786August 17, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
I WAS STARTING TO DRIVE ON THE BUSY STREET AT ABOUT 30 MPH WHEN OF THE SUDDEN THE VEHICLE SLOWED DOWN TO MAYBE 5 MPH WITHIN 2 SECONDS, MIND YOU MY FOOT WAS PRESSING THE GAS PEDAL AT THE TIME THE CAR LOST SPEED, LIGHT COMES ON, SOMETHING TO DO WITH HILL ASSISTANCE, THEN THE WRENCH LIGHT COME ON, LUCKILY THIS HAPPENED JUST BEFORE THE INTERSECTION AND I DECIDED TO GO TO THE LEFT TURN LANE. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AT A 2-3 MPH SPEED, TURNED THE CAR OFF AND BACK ON WITH NO PROBLEM, DROVE IT HOME. THIS MORNING (7:00AM) I DROVE MY CAR TO THE FORD DEALERSHIP IN TOWN, EXPLAIN THE ISSUE TO THE ADVISER, SHE SAID SOUNDS LIKE THE THROTTLE BODY. THEY WORKED ON MY CAR, GOT THE PHONE CALL AROUND 3;00PM THAT MY CAR WAS READY I PICKED UP, THIS IS WHAT THE INVOICE SAYS: 4722 DEFECTIVE ETB. LIGHT OFF, OBTAIN P2111, PERFORM A DATALOGGER ROAD TEST AND MAKE A RECORDING. REVIEW RECORDING. AT TIME OF POWER LOSS ETC ACTUAL ANDE DESIRED WAY OUT OF SPEC, T/P READINGS ARE ERRATIC AND FULL OF SPIKES, INSTALL A NEW ETB, CLEAR CODE AND ROAD TEST, ENGINE RUNS GOOD, FULL POWER, LIGHT OFF AND NO CODES RETURN. WILL SEE HOW THIS WORKS....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895475August 13, 2016
ENGINE, POWER TRAIN
WHILE DRIVING VEHICLE, IT SHUDDERS AND THE ENGINE SHUTS OFF. THE CAR LIGHTS STAY ON IN THE INTERIOR AND EXTERIOR - BUT THE INFORMATION SCREEN GOES BLACK AND THEN THE BACK UP CAMERA TURNS ON. CAR WILL NOT ACCELERATE -- STAYS LIKE THIS FOR A FEW MOMENTS THEN GOES BACK TO NORMAL BUT THEN HAPPENS AGAIN -- USUALLY 3 TIMES WITHIN 3 MINUTES. THIS IS THE SECOND TIME MY VEHICLE WILL BE GOING INTO THE SERVICE DEPT. THE FIRST TIME I WAS DRIVING ON A MAJOR HIGHWAY GOING 75MPH, SPEED DROPPED TO 60MPH WITHIN A MATTER OF SECONDS - WOULD NOT ACCELERATE AND REAR VIEW CAMERA WAS ON. SECOND TIME, AT A STOP LIGHT AND THE CAR SHUDDERED AND TURNED OFF WHEN DRIVING THROUGH THE GREEN LIGHT THE ENGINE SHUT OFF AGAIN. THEN, AS THE VEHICLE WAS BEING PULLED OFF THE ROAD AND OUT OF TRAFFIC THE ENGINE SHUT OFF AGAIN. VEHICLE WAS TOWED TO SERVICE DEPT. FORD SAYS THERE IS NOTHING THAT CAN BE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895097August 11, 2016
POWER TRAIN, UNKNOWN OR OTHER
I FORD EDGE HAS A BUMPING SOUND ON THE PASSAGNER SIDE. IT WAS A BRAND NEW VECHILE. BUT IT MADE THIS NOISE. COME TO FIND OUT AFTER IT BROKE DOWN THE THROTTLE BODY AND POWER TRAIN. I WAS TOLD BY THE DEALER THAT THEIR WAS A RECALL BY FCC SAID THEIR WAS NO RECALL. FCC WOULD NOT BUY THE CAR BACK. THE DEALERSHIP DID "FIX" IT BUT WHAT REALLY IS A FIX ( A PATCH) WHICH MEANS IT WILL BREAK DOWN AGAIN. THE CAR WOULD NOT CRANK OR MAKE ANY NOISES! IT JUST STOPPED IN A PARKING SPOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893975August 8, 2016
ENGINE
WHILE TRAVELING A FREEWAY AT 70 MPH, THE ENGINE CUT OUT. I WAS IN THE OUTSIDE LANE, LUCKILY. I WAS ABLE TO DRIFT OVER INTO THE PARKING LANE. I WAITED FOR A FEW MINUTES - STARTED BACK UP AND RESUMED CAREFULLY TO MY DESTINATION. THE NEXT DAY IT HAPPENED TWICE AND IN VARIOUS CONDITIONS: FROM A STOP, AND THEN WHEN I WAS ACCELERATING TO GET ONTO A FREEWAY. WHEN I DROVE TO MY HOME 200 MILES AWAY. I WAS CAREFUL AND STAYED IN THE OUTSIDE LANE OF THE INTERSTATE. JUST BEFORE HOME, OUT OF THE BLUE, THE ENGINE CUT OFF. I WAS ABLE TO DRIFT TO THE SIDE OF THE ROAD AND STOP AND RESTART AND GET HOME. TODAY I CALLED FOR AN APPOINTMENT AT THE DEALER AND WAS INFORMED IT WOULD BE THREE DAYS BEFORE I COULD GET IN. I AM VERY DISAPPOINTED WITH THIS SITUATION. MY CAR ONLY HAS 8,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893819August 7, 2016
VEHICLE SPEED CONTROL
WHILE DRIVING IN NORTH CAROLINA AT 55 MPH ON A SINGLE LANE ROAD BETWEEN GOLDSBORO AND GREENVILLE NC, I EXPERIENCED A SUDDEN LOSS OF ENGINE POWER AND THE ACCELERATOR PEDAL BECAME TOTALLY UNRESPONSIVE. THE CAR SLOWED DOWN TO A SPEED COMPATIBLE WITH THE IDLING RPM OF THE CAR. I HAD TO PULL ON TO THE EDGE OF THE ROAD. ONCE I HAD TURNED THE CAR OFF FOR A FEW MOMENTS AND RESTARTED , THE ACCELERATOR CONTROL RETURNED . VERY DANGEROUS AND LUCKY THIS DID NOT HAPPEN WHILST ON A FREEWAY OR OVERTAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893868August 7, 2016
POWER TRAIN
FWD 3.5 V6, 7 MONTH OLD CAR WITH 12,200 MILES- DRIVING ON INTERSTATE WHEN ENGINE JUST QUIT WITH NO WARNING. WRENCH SYMBOL ILLUMINATED ON DASH. AFTER SHUTTING DOWN, CAR WAS ABLE TO BE RESTARTED, ONLY TO HAVE THE SAME PROBLEM AFTER 3-5 MINUTES. CAR WAS TOWED TO FORD DEALER, WHERE PROBLEM WAS DIAGNOSED AS A FAULTY THROTTLE BODY. DEALER SAID THEY SEE A LOT OF THIS PROBLEM AND THAT I WAS FORTUNATE THAT THEY HAD THE PART IN STOCK. I FELT I WAS FORTUNATE TO BE ABLE TO SAFELY PULL THE CAR OVER, WITHOUT CAUSING AN ACCIDENT. CAR WAS REPAIRED THE NEXT MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893624August 5, 2016
FUEL/PROPULSION SYSTEM
THE ETB (ELECTRONIC THROTTLE BODY) IN OUR CAR MALFUNCTIONED, CAUSING THE TRANSMISSION TO DISENGAGE WHILE DRIVING ON THE HIGHWAY. THE ENGINE STILL RAN, BUT THE TRANSMISSION WAS NON-FUNCTIONAL. IT WAS ONLY AFTER COASTING TO THE SIDE OF THE ROAD AND RE-STARTING THE VEHICLE COULD THE TRANSMISSION ENGAGE TO GET HOME. THIS HAPPENED TWICE WITHIN FOUR MILES. THE CAR WAS TOWED TO THE DEALER AND THE ETB REPLACED. THE SERVICE REP SAID THIS WAS A COMMON PROBLEM WITH FORD VEHICLES. I ASKED IT THE REPLACEMENT ETB A CORRECTIVE PART TO FIX THIS ISSUE, BUT HE STATED HE 'DID NOT KNOW'. THIS CAR HAS ONLY 9300 MILES ON THE ODOMETER. MY CONCERN IS THAT THIS COULD BE A VERY SERIOUS AND DANGEROUS PROBLEM IN SOME CIRCUMSTANCES, SUCH AS BEING IN THE MIDDLE OF A HIGH-SPEED MULTI-LANE TURNPIKE. YOU CAN EASILY IMAGINE BEING STALLED IN SUCH AN INSTANCE AND BEING HIT FROM BEHIND BY FOLLOWING TRAFFIC. MY ONLINE RESEARCH SHOWS THIS IS A PROBLEM DATING BACK ON FORD VEHICLES FROM 2009 AT LEAST, AND THAT THE NHTSA IS 'STUDYING' THE PROBLEM, BUT NO RECALL HAS BEEN ISSUED. MY QUESTION IS WHY HASN'T THIS BEEN DONE SINCE I AM CONVINCED MOST PEOPLE WOULD CONSIDER THIS ISSUE AS AN EXTREMELY SERIOUS HEALTH AND SAFETY CONCERN, VERY DANGEROUS TO BOTH SUCH VEHICLE OWNERS, AND OTHER TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893654August 5, 2016
UNKNOWN OR OTHER
I ENCOUNTERED A SUDDEN AND INEXPLICABLE PROBLEM WITH MY VEHICLE THAT INVOLVED THE LOSS OF THE ABILITY TO ACCELERATE. . . WHILE I WAS IN TRAFFIC ON A BUSY ROAD. THE GEAR SHIFT WAS STILL IN THE DRIVE POSITION WHEN THE INCIDENT OCCURRED REQUIRING ME TO DRIFT INTO A DRIVEWAY/PARKING LOT, NARROWLY AVERTING AN ACCIDENT. THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 25 MPH. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. I GOOGLED THIS PROBLEM AND IT SEEMS A LOT OF PEOPLE HAVING THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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