Ford Edge Complaints (2015)

731 consumer complaints on file.

#11054924December 15, 2017
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE DRIVING DOWN THE INTERSTATE WE HEAR A LOUD 'POP' WHICH SOUNDED LIKE A BALLOON POPPING THEN A CRACKLING NOISE. I LOOKED BACK AND THE ENTIRE REAR WINDOW ON THE HATCH OF OUR EDGE HAD SHATTERED. LUCKILY IT STAYED IN TACT UNTIL WE RETURNED HOME AND WHEN I SHUT A DOOR IT STARTED TO BREAK ALL OF THE WAY OPEN. WE WERE NOT TRAVELING BY ANY OTHER VEHICLE AT THE TIME THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053673December 9, 2017
UNKNOWN OR OTHER
THE DRIVER'S POWER WINDOW INEXPLICABLY AND SUDDENLY FAILS TO OPERATE. AS A RESULT, THE DRIVER'S WINDOW WILL FAIL TO OPEN, CLOSE OR QUIT OPERATING LEAVING THE WINDOW PARTIALLY OPEN/CLOSE. THIS PROBLEM OCCURS WHEN THE VEHICLE IS IN MOTION OR STATIONARY . . . . ANYWHERE/ANYTIME. DURING INCLEMENT WEATHER, IF THE WINDOW IS STUCK OPEN OR PARTIALLY OPEN POSITION, IT BECOMES DIFFICULT TO SAFELY OPERATE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052663December 5, 2017
UNKNOWN OR OTHER
I PURCHASED A CERTIFIED USED FORD EDGE 2015 MODEL IN JULY 2016 AT THIS DEALERSHIP. ON 9/10/17 WHILE DRIVING, I HAD A LOSS OF POWER AND SOME OF THE DASHBOARD LIGHT LIT UP. I MADE TO A PARKING LOT, PUT THE CAR IN PARK AND THEN IT WORKED FINE. THEN ON 10/24/17 WHILE DRIVING TO WORK THROUGH AN INTERSECTION, I LOST POWER AGAIN. I COASTED THROUGH AND PULLED OVER. AGAIN, I WAS ABLE TO PUT THE CAR IN PARK AND THEN IT WORKED. I CALLED GILBERT BAUGH AND THEY SAID I NEEDED TO BRING THE CAR IN. I TOOK THE CAR TO THE DEALERSHIP ON 10/28/17. I EXPLAINED WHAT HAD HAPPENED AND ASK THEM TO LOOK AT THE CAR. LATER THE GUY CAME TO ME AND SAID THEY DROVE THE CAR AND DIDN'T HAVE ANY PROBLEMS BUT THEY TRIED TO RESET THE COMPUTER AND THERE WAS A GLITCH AND THEY CAN'T GET THE CAR TO CRANK. THEY SAID I WOULD NEED TO LEAVE THE VEHICLE. I LEFT THE VEHICLE AND THEN THEY CALLED 10/30 AND SAID THAT THE COMPUTER WAS BAD AND THAT I WOULD NEED TO REPLACE IT, AND IT WASN'T COVERED UNDER MY POWERTRAIN WARRANTY. I QUESTIONED THEM ON THIS BECAUSE THE CAR WAS DRIVABLE WHEN I TOOK IT IN. I CALLED 11/2/17 AND THE COMPUTER WAS NOT IN YET. THEY CALLED ON 11/3 AND SAID THEY RECEIVED THE COMPUTER AND PUT IT IN BUT THAT THE CAR WAS DOING THE SAME THING, WOULD NOT CRANK. I CALLED THEM AGAIN A FEW DAYS LATER AND THEY THOUGHT MAYBE THERE WAS A PROBLEM WITH THEIR COMPUTER THEY WERE USING TO PROGRAM AND HAD CONTACTED FORD FOR ASSISTANCE. AGAIN, I WAITED TO LATER BE TOLD THAT NEW SOFTWARE WILL NEED TO BE WRITTEN BY FORD TO SOLVE THIS PROBLEM. IT HAS NOW BEEN 5 WEEKS, MY CAR IS STILL IN THEIR SHOP AND THEY ARE UNABLE TO PROVIDE ME WITH AN ESTIMATED TIME FRAME FOR REPAIR. THEY SAID THEY ARE WAITING FOR FORD. I REQUESTED A BUYBACK THROUGH FORD, IT WAS DENIED DUE TO MY CAR HAVING APPROXIMATELY 55,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052390December 4, 2017
ENGINE
CAR WAS BEING DRIVEN, CEL CAME ON, ENGINE MISFIRE (SPARK PLUG). TOOK IT TO DEALER, FOUND COOLANT IN 3 CYLINDER BAYS. ODOMETER JUST TURNED 60,000. VEHICLE CURRENTLY AT MALLOY'S FORD IN WINCHESTER, VA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051804December 1, 2017
UNKNOWN OR OTHER
WHILE DRIVING, AT TIMES THE SENSORS, L OR R SIDE WILL ACTIVATE, WITH NOTHING CLOSE TO THE VEHICLE. I HAVE DRIVEN OUT OF MY DRIVEWAY , IT COME ON OR AT AN INTERSECTION, AGAIN WITH NOTHING AROUND THE CAR AND THE SCREEN AND BELLS GO OFF AS IF SOMETHING IS CLOSE. IT HAS BEEN TO THE FORD DEALERSHIP TWICE AND OF COURSE NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044914November 9, 2017
STRUCTURE:BODY
THE PANORAMIC SUNROOF HAS DEVELOPED A CRACK. A SIMPLE GOOGLE SEARCH WILL SHOW THIS IS A COMMON PROBLEM WITH THIS YEAR. ACCORDING TO THE DEALER, THE CRACK WAS CAUSED BY AN IMPACT. I AM NOT ABLE TO SEE ANY IMPACT DAMAGE. THESE WINDOWS ARE SUPPOSED TO BE STRONGER THAN STEEL. IF I HAVE TO WORRY ABOUT A 200LB GLASS ROOF COLLAPSING ON TOP OF ME, THAT NEEDS TO BE FIXED. FOR REFUSES TO ACKNOWLEDGE THIS AS A DEFECT AND PUTS IT OFF ON THE CONSUMER. A SAFETY RECALL SHOULD BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043356November 5, 2017
VISIBILITY/WIPER
THE GLASS PANEL ON THE PANORAMIC SUNROOF CRACKED FOR NO OBVIOUS REASON. SELLING DEALER WAS CONTACTED. THE SERVICE MANAGER LOOKED AT THE GLASS AND STATED THAT "IT WAS CAUSED BY IMPACT CALL YOUR INSURANCE COMPANY". THERE WAS NO IMPACT. IT SEEMS THE GLASS PANEL IS UNDER A PRESSURE/STRESS LOAD. THE GLASS JUST CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024775September 21, 2017
STRUCTURE:BODY
REAR DOORS FREEZE SHUT TRAPPING REAR SEAT RIDERS. THIS HAS HAPPENED MANY TIMES ON THIS CAR HERE IN NORTHERN MINNESOTA. HAVE TAKEN CAR TO DEALER THREE TIMES WITH THE DOORS FROZEN. THEY HAVE DONE ALL THEY CAN TO REPAIR THIS INCLUDING MODIFYING THE CAR AT MY COST. FORD HAS NOT RESPONDED WITH ANY HELP, OUR DEALER HAS NO IDEA WHAT MORE THEY CAN DO, BUT HAS TOLD US WE ARE NOT ALONE WITH THIS PROBLEM. IT HAPPENS ANYTIME WE HAVE SLUSH ON THE ROADS AND THE TEMP. IS BELOW 32 DEGREES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023616September 15, 2017
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE EXPERIENCED A LOSS OF THROTTLE RESPONSE WHEN DEPRESSING THE ACCELERATOR PEDAL, AND FAILED TO ACCELERATE PROPERLY. AFTER SHUTTING THE ENGINE OFF AND BACK ON, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER (FRIENDLY FORD IN LAS VEGAS, NV) AND A MODULE WAS REPLACED. AFTER THE REPAIR WAS PERFORMED, THE VEHICLE IDLED VERY HIGHLY UNTIL THE ENGINE WARMED UP. ALSO, THE BRAKES WOULD NOT FUNCTION PROPERLY. THE DRIVER WAS UNABLE TO GRADUALLY STOP THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO FAILURES WERE FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022698September 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE DRIVING, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE AND THE VEHICLE STARTED TO DRIVE ABNORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL PRESSURE SENSOR LEAKED OIL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED AN UNKNOWN FORD DEALER WHERE IT WAS DETERMINED THAT THE ENGINE COULD NOT BE REPAIRED AND THE CONTACT WAS ADVISED TO CALL NHTSA. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE WARRANTY HAD EXPIRED AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010262July 24, 2017
UNKNOWN OR OTHER
WITHIN THE LAST 6 MONTHS MY REAR GATE HAS CLOSED WITHOUT ANY ACTION BY ME. THE FIRST TIME IT HAPPENED WAS 6 MONTHS AGO. I WAS LOADING IN THE BACK OF MY EDGE AND THE REAR GATE STARTED CLOSING. IT CLOSED ON MY BACK AND WOULD NOT STOP. I NOTICED IT WAS NOT GOING TO STOP SO I DUCKED REAL FAST TO GET OUT OF THE WAY. I HAD A STIFF NECK FOR WEEKS. I WENT TO PICK UP TILE AND THEY WERE LOADING IT IN THE BACK AND I NOTICED THE GATE STARTING TO CLOSE AND I YELLED AT THE GUY TO DUCK AND GET OUT OF THE WAY. MY WIFE WAS PUTTING SOMETHING IN THE BACK AND I YELLED TO HER TO GET OUT OF THE WAY. I HAVE TAKEN THE VEHICLE TO 2 DEALERS AND EACH SAID NO TROUBLE FOUND. THIS COULD BE DANGEROUS IF A LITTLE KID WAS IN THE BACK WHEN IT WAS CLOSING ON ITS OWN SINCE THERE DOES NOT SEEM TO BE ANY SAFETY TO STOP IT. THE VEHICLE WAS OFF EACH TIME WITH THE GATE OPEN EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003956July 10, 2017
UNKNOWN OR OTHER
THIS VEHICLE IS LEAKING AROUND THE HAND GRIP (DRIVERS SIDE) AND LEAKING IN THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985029May 11, 2017
SERVICE BRAKES
BREAKS I TRIED BREAKING WHILE APPROACHING A STOP LIGHT BUT MY CAR REFUSED TO STOP. LUCKILY THERE WAS NOBODY IN FRONT OF ME, BUT IT TOOK ME ABOUT 2 OR 3X THE AMOUNT OF TIME I'M USED TO, TO MAKE A COMPLETE STOP. THERE'S A HISSING NOISE NOW WHEN I PRESS ON THE BREAK AND I HAVE TO PUT DOWN A LOT OF PRESSURE ON THE PEDAL IN ORDER TO STOP. I DON'T KNOW IF IT HAS ANYTHING TO DO WITH THE RECALL ISSUED IN NOVEMBER BUT THIS IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983478May 4, 2017
POWER TRAIN
VEHICLE LOST ALL FORWARD DRIVING POWER WHEN MERGING INTO TRAFFIC ON 3 LANE MAJOR HIGHWAY FROM ON RAMP DURING RUSH HOUR TRAFFIC. WRENCH LIGHT CAME ON AND VEHICLE ENTERED LIMP MODE. NEARLY CRASHED BECAUSE OF LIMP MODE CAUSED REDUCED STEERING AND REDUCED SPEED TO MAXIMUM OF 10 MPH ON HIGHWAY WITH 55 MPH SPEED LIMIT. NO WHERE TO PULL OVER ON HIGHWAY SO DROVE VEHICLE IN LIMP MODE OFF NEXT EXIT. AFTER PARKING AND RE-STARTING, REVERSE NOT ENGAGING AND NOW SLIPPING IN AND OUT OF DRIVE GEARS. TOWED TO DEALER. DEALER UNABLE TO DIAGNOSE TRANSMISSION PROBLEM. DURING DIAGNOSIS DEALER PERFORMED COST ANALYSIS AND DECIDED TO REPLACE ENTIRE TRANSMISSION. VEHICLE AT DEALER SERVICE CENTER FOR 30 DAYS. AFTER PICKING UP "REPAIRED" VEHICLE A LOUD EXHAUST NOTE IS NOW PREVALENT. NEED TO TAKE VEHICLE BACK TO DEALER SERVICE DEPARTMENT FOR FURTHER DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978898April 17, 2017
ENGINE
FULL ACCESSORY POWER MODE - CAR SHUTS DOWN AT STOPLIGHTS AND MUST BE RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970076April 3, 2017
UNKNOWN OR OTHER
2015 FORD EDGE MOOONROOF GLASS SHATTERED FOR NO REASON AT ALL. IT WAS IN THE CLOSED POSITION AND NOTHING HIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969123March 28, 2017
VISIBILITY/WIPER
MY REAR WINDSHIELD SHATTERED FOR NO REASON. I WAS PULLING OUT OF A PARKING SPOT AND HEARD A LOUD POP. NOTHING HAD HIT MY CAR, NO ONE WAS AROUND, NOTHING FELL FROM THE SKY OR OFF OF A BUILDING. MY REAR WINDSHIELD BASICALLY JUST EXPLODED AND CRACKED FROM ONE SIDE TO THE OTHER, ACROSS THE BOTTOM AND THEN BUCKLED AND CRACKED UP THE CENTER. SHARDS OF GLASS WERE FALLING INTO THE CAR AND ALSO POURING OUT THE BOTTOM OF THE WINDOW. GLASS HAS NOW FALLEN INTO THE REAR GATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967452March 21, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND TOOK NUMEROUS ATTEMPTS TO RESTART THE DEALER DIAGNOSED THAT THE SOFTWARE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED APPROXIMATELY FIVE TIMES. THE "SERVICE THE ADVANCETRAK" AND "SEE MANUAL" MESSAGES ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE A FORD INSPECTOR INSPECTED THE VEHICLE AND STATED THAT THE FAILURE COULD NOT BE REPLICATED FAILURE MILEAGE WAS APPROXIMATELY 5,849. UPDATED *LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959685March 8, 2017
VISIBILITY/WIPER
THE VEHICLE WAS PARKED IN MY DRIVEWAY AND OCCUPIED BY MYSELF AND THREE CHILDREN IN THE BACK SEAT. THE WINDOW IMPLODED WHEN THE FRONT PASSENGER DOOR WAS CLOSED AS MY HUSBAND ENTERED THE SUV. MY SON IN THE BACK SEAT RECEIVED A SMALL CUT OVER HIS LEFT EYE, ANOTHER CHILD WAS HIT BY THE GLASS BUT UNINJURED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10958811March 6, 2017
ELECTRICAL SYSTEM, POWER TRAIN
REVERSE AID CAMERA RANDOMLY TURNS ON WHILE THE CAR IS IN MOTION. WHEN THIS HAPPENS THE TRANSMISSION APPEARS TO LURCH AS IF THE TRACTION CONTROL SYSTEM IS ADJUSTING THE SPIN OF THE FRONT TIRES. WE HAVE HAD THIS INTO THE DEALERSHIP MULTIPLE TIMES AND THEY HAVE EVEN REPLACED THE CAMERA AND THE ISSUE STILL HAPPENS. WE ARE CONCERNED THAT THE TRANSMISSION MAY FAIL TO OPERATE NORMALLY UNDER LOAD WHEN ATTEMPTING TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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