Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11021344September 4, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, BACK OVER PREVENTION
TO WHOM IT MAY CONCERN, I HAVE A 2011 FORD EDGE LIMITED THAT I BOUGHT FROM SHULTZ FORD IN WEXFORD PA IN 2014. I HAD WONDERFUL CUSTOMER SERVICE AND COULDN'T ASK FOR A BETTER TEAM TO WORK WITH. [XXX] WAS A GREAT SALESMAN AND TREATED ME LIKE I WAS HIS FRIEND INSTEAD OF A SALESMAN. MY EXPERIENCE WAS THE BEST! IN MARCH OF 2016, I WAS MADE AWARE OF THE APIM MODULE FOR MY 2011 FORD EDGE LIMITED BEING EXTENDED FROM THE ORIGINAL MANUFACTURES DATE. I NOTIFIED SHULTZ IN MARCH OF 2016 ONLY TO FIND OUT THAT THE WARRANTY WAS EXPIRED BY ONE MONTH. IT'S NOT THEIR FAULT BY ANY MEANS, BUT TO ME AND MY FAMILY IT IS A SAFETY CONCERN AND ALSO A LIABILITY. YOU SEE, I HAVE 4 PRECIOUS CHILDREN AND THEY ARE ACTIVE AND ALWAYS PLAYING FROM AGES 2 TO 9 YEARS OLD. IF THEY ARE PLAYING IN THE YARD I CANNOT SEE THEM WHEN I PUT MY FORD IN REVERSE, AND AS YOU KNOW IN THE PAST AND NOW SEVERAL CHILDREN HAVE LOST THEIR LIVES DUE DRIVERS NOT KNOWING IF ANYTHING IS BEHIND THEM. THIS IS A HUGE SAFETY CONCERN FOR ME AND GIVES ME ANXIETY THINKING OF THIS. I TRULY AND HONESTLY FEEL THIS SHOULD BE A SAFETY RECALL AND NOT JUST AN EXTENDED WARRANTY REPAIR. SO AT PRESENT DAY, MY BACK UP CAMERA CONTINUES NOT TO WORK AND BLACKS OUT AND I DO NOT HAVE ANY IDEA IF ANYONE IS BEHIND ME OR NOT. IT'S VERY DISCOURAGING BECAUSE I LOVE FORD AND THE PRODUCT THAT YOU PRODUCE. ALL I'M ASKING IS THAT YOU WILL REPLACE THIS APIM MODULE BECAUSE FORD NEEDS TO ENSURE THE SAFETY OF ITS CUSTOMERS AND GUARANTEE ITS CARS ARE MADE WELL AND FUNCTIONING AS THEY WERE INTENDED. I LOOK FORWARD TO HEARING FROM YOU IN THE NEAR FUTURE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020998August 31, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON, DOORS DO NOT LOCK, EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020512August 30, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, A LOUD NOISE WAS HEARD FROM UNDER THE HOOD AND NEAR THE ENGINE. THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT ACCELERATE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE COULD ACCELERATE ONLY 5 MPH FOR HALF A DISTANCE, AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE BOWDITCH COLLISION CENTER (FORD DEALER) LOCATED AT 975 J. CLYDE MORRIS BLVD, NEWPORT NEWS, VA 23601; (757) 595-2210 WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT PART OF THE RECALL, THEY WILL NOT BE ABLE TO DO ANYTHING AND THAT THE CONTACT WOULD NEED TO PAY FOR THE REPAIR. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL THE NHTSA AND A CASE NUMBER 12730423 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020074August 28, 2017
ELECTRICAL SYSTEM
DOOR AJAR SENSOR. THE DOOR IS CLOSED, DOME LIGHTS ARE ON WHILE DRIVING AT NIGHT AND BATTERY CONTINUES TO GO DEAD AS THE LIGHTS WON'T TURN OFF. $500 TO FIX AND YOU JUST KEEP PAYING AND PAYING AND PAYING TO FIX A PROBLEM THAT SHOULD BE A RECALL ISSUE FOR FORD. IT'S CERTAINLY UNSAFE WHILE DRIVING AT NIGHT, AND GETTING STRANDED WITH A DEAD BATTERY CONTINUOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019808August 25, 2017
UNKNOWN OR OTHER
AS I'M DRIVING DOWN THE ROAD MY CAR JUST DECIDES TO TURN OFF, WHEN I HAD IT TOWED TO THE DEALER THEY COULDN'T FIND A PROBLEM. IT HAS HAPPEN SEVERAL TIMES AND I'VE ONLY HAD THE CAR 3 MONTHS :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019260August 24, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DOOR AJAR LIGHT IS CONSTANTLY ON CAUSING THE INTERIOR LIGHTS TO STAY ON AFTER YOU GET OUT OF CAR AND WHILE YOU ARE DRIVING. ALSO THE CAR LOCKS WILL NOT LOCK WHILE DRIVING THE CAR AND YOU CAN'T LEAVE THE KEY IN THE IGNITION WHILE PARKED BUT STAYING IN THE CAR. A BELL WILL JUST KEEP RINGING UNTIL YOU REMOVE THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018912August 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE THE CONTACT'S SON WAS DRIVING AT 30 MPH, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE CONTACT'S SON DROVE IT SLOWLY TO THE AUTONATION FORD ST. PETERSBURG DEALER LOCATED AT 2525 34TH ST N, ST. PETERSBURG, FL 33713; (727) 231-1323 WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY COULD NOT DO ANYTHING SINCE THE VEHICLE WAS TOO OLD AND A CASE NUMBER CAS-12952105 WAS PROVIDED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018936August 22, 2017
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT STAYS ON WHILE THE DOOR IS PHYSICALLY CLOSED AND LATCHED. DUE TO THIS LIGHT STAYING ON, THE INTERIOR LIGHTS STAY ON, THE DOORS DO NOT AUTOMATICALLLY LOCK WHILE DRIVING, AND WHEN PARKED, THE DOORS WILL NOT LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018952August 22, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE PASSENGER DOOR AJAR LIGHT COMES ON EVEN AFTER THE DOOR IS CLOSED, AND THE EVEN IF THE CAR IS TURNED OFF AND THE DOORS LOCKED IT WILL ACT LIKE THE DOOR COMES OPEN AND SET THE ALARM OFF AND OR TURN THE INTERIOR LIGHTS ON CAUSING THE BATTERY TO DIE. IT HAPPENS CONTINUOUSLY EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018948August 22, 2017
ELECTRICAL SYSTEM
DISPLAY SCREEN FOR BACK UP PROCESS IS DEAD. DANGEROUS SAFETY CONCERN. SCREEN IS DEAD ALL THE TIME. MAIN COMPUTER IS FAULTY AND NEEDS TO BE REPLACED AT HUGE EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016449August 21, 2017
UNKNOWN OR OTHER
THE DOOR AJAR LIGHT REMAINS ON EVEN WHEN THE DOOR IS CLOSED. OPENING AND CLOSING THE DOOR DOES NOTHING AND THE LIGHT REMAINING ON IS INTERMITTENT, WITH NO RHYME OR REASON. WHEN THE LIGHT IS ILLUMINATED, AND THE CAR IS IN DRIVE, THE INTERIOR LIGHTS REMAIN ON FOR ABOUT 60 SECONDS, THEN GO OUT. THIS IS ESPECIALLY BOTHERSOME WHEN DRIVING AT NIGHT AS IT MAKES IT DIFFICULT TO SEE. ADDITIONALLY, ALL DOORS WILL NOT LOCK WHILE THE CAR IS ON THE ROAD. WHEN PARKED, WITH ALL DOORS CLOSED, THE INTERIOR LIGHTS WILL REMAIN ON FOR SEVERAL MINUTES - UP TO 20 THAT I'VE WITNESSED. THE CAR ALARM WILL ALSO BE TRIGGERED AFTER SOME TIME. I HAVE HAD TO REPLACE THE BATTERY ALREADY ONCE AND HAVE SPENT CLOSE TO $1000 TO HAVE THIS ISSUE FIXED BUT THE DEALERSHIP HAS BEEN UNABLE TO PREVENT THE DOOR AJAR LIGHT FROM STAYING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015258August 14, 2017
STRUCTURE:BODY
DOOR WOULDNT LATCH. GOT OUT OF CAR TO TRY AND CLOSE DOOR. DOOR HANDLE FELL OFF. BUT DOOR LATCHED. GOT INTO CAR. DOOR WAS LATCHED. STARTED DRIVING DOOR CAME UNLATCHED AND OPENED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012862August 4, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT ANY SPEED, ALL FOUR DOORS UNLOCKED AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SHAMALEY FORD IN EL PASO, TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012447August 2, 2017
ELECTRICAL SYSTEM
DRIVER DOOR AJAR LIGHT WOULD COME ON EVEN IF THE DOOR WAS CLOSED. I WOULD ATTEMPT TO CLOSE THE DOOR SEVERAL TIMES AND IT WOULD NOT TURN OFF THE LIGHT. DISCOVER IT WAS AN ISSUE WITH THE DOOR LATCH WHICH HOUSES THE SENSOR/SWITCH FOR THE AJAR LIGHT. INTERIOR LIGHTS WOULD STAY ON WHILE DRIVING DUE TO THE VEHICLE THINKING THE DOOR WAS OPEN. MY GIRLFRIEND HAS A 2008 FORD EDGE AND HAS THE SAME ISSUE WITH HER VEHICLE. I PURCHASED MINE THINKING FORD ADDRESSED THIS ISSUE. LIGHT HAS COME ON WHILE DRIVING AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010983July 27, 2017
UNKNOWN OR OTHER
DOOR LATCH ISSUES - DOOR LATCHES ARE FAULTY AND CAUSES BATTERY TO DRAIN, LIGHTS TO COME ON AND OFF, YOU ARE ALSO NOT SURE IF THE DOOR IS CLOSED OR OPEN (SAFETY ISSUE) I HAVE SEEN MANY COMPLAINTS ON THIS ISSUE. WHY NO RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011163July 27, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DOOR AJAR ISSUE. EVEN WHEN ALL DOORS SHUT, SLAMMED SHUT, CLOSED NICELY, SHOWS AS DRIVER DOOR AJAR. THIS IS ALSO WHEN LOCKING THE CAR AND ARMING THE ALARM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010816July 26, 2017
EXTERIOR LIGHTING
DOOR AJAR WARNING LIGHT STAYS ON WHEN THE DOOR IS CLOSED. THIS CAUSES TO INTERIOR DOME LIGHT TO STAY ON WHEN DRIVING DOWN THE ROAD. THIS IS A SAFETY ISSUE. DRIVING AFTER DARK WITH THE DOME LIGHT STAYING ON INTERFERES WITH THE DRIVERS ABILITY TO SEE OUT AND DECREASES THE DRIVER'S VISION OF THE ROAD AHEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010837July 26, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
FAULTY DOOR AJAR SWITCH - REPLACED DOOR AJAR SWITCH IN DRIVER DOOR AT 39,500 AND AGAIN 91,000 MILES. REAR DRIVER SIDE DOOR HAS PRODUCED THE SAME ISSUE AND IS NOW CONSISTENT FOR 1 MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010106July 22, 2017
ELECTRICAL SYSTEM
I HAVE HAD MY DOOR AJAR SENSORS MALFUNCTION 3 SEPERATE TIMES. THIS ISSUE HAS BEEN FIXED TWICE UNDER WARRANTY. THIS 3RD TIME I HAVE BEEN QUOTED $800+ TO FIX THIS BECAUSE NOW BOTH DOORS ARE MALFUNCTIONING. THIS IS A HUGE ANNOYANCE AND A SAFETY HAZARD. THIS MAKES MY DOOM LIGHTS STAY ON AND WILL NOT ALLOW ME TO LOCK MY DOORS WHILE I AM USING MY CAR, WHICH IS EXTREMELY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006762July 21, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER'S DOOR AJAR LIGHT STAYS ON ALONG WITH INTERIOR LIGHTS WHEN DOOR IS CLOSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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