Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11608434August 14, 2024
SERVICE BRAKES
Brake pedal goes to floor with minimal stopping power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603932July 23, 2024
STRUCTURE:BODY
I was t-boned in the intersection of [XXX] and [XXX] in Washington, Utah on [XXX]. The airbags did not deploy in my vehicle. I was not injured or receive medical care. However, its a safety violation somewhere I'm sure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11601552July 12, 2024
SERVICE BRAKES
I experienced spongy pedal that went to the floor, no brake light or abs light came on, no leaks. I was driving my wife's edge and hit the brakes to make a left hand turn. When I did the the brake pedal went straight to the floor! It showed some stopping power but not enough to actually stop the car without having a good amount of distance. I shut off the car, turned it back on and the brakes were fine. It happened again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595279June 19, 2024
SERVICE BRAKES
Wow, vehicle is in park and idling. My traction control light comes on then my brakes go all the way to the floor. It has done about six times so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595283June 19, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
My brakes are going all the way to the floor just every once in a while, but wow, my vehicle is in park and running, my traction control light comes on the only way to get it off. Is to turn the ignition off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589953May 21, 2024
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact owns a 2012 Ford Edge. The contact stated while attempting to stop the vehicle, the brake pedal was extremely firm while depressed, and the vehicle failed to stop immediately, causing the braking distance to be extended. The vehicle was eventually taken to the local dealer who diagnosed that the brake booster and master cylinders were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582193April 10, 2024
SERVICE BRAKES
break booster
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581328April 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated while driving 40 MPH and depressing the brake pedal, the vehicle failed to respond. Additionally, the contact engaged the electronic parking brake, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that he pumped the brake pedal until the vehicle responded. The contact drove to the residence. The vehicle was towed to the dealer, where it was diagnosed that the ABS hydraulic control unit had failed. The dealer determined that the brake booster, the brake master cylinder, and the ABS hydraulic control unit needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 229,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575944March 7, 2024
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
The contact owns a 2012 Ford Edge. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated, and the vehicle lost motive power. The contact restarted the vehicle. The vehicle was taken to the dealer where it was diagnosed with engine failure, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566645January 20, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There was no warning stated in the dash, but I went to drive my car one day and the brakes were sunk to the floor. I drove it around carefully for a little bit and realized the brake pedal built pressure if it was constantly being pressed, however, it would lose the pressure instantly. I got the brakes bled and replaced a brake line since I had replaced both of the rear calipers prior (no issues there and no issues with brake pads or the brakes themselves). A few weeks went by and I lost the pressure again instantly. I called the mechanic to take a look and they replaced the brake booster and master cylinder and bled the brakes. The brake lines/hoses were fine with no leaks. I picked the vehicle up and the brake pedal is still soft and mushy with no pressure building. I am scared to drive it in case I accidentally hit someone and it is currently winter (snow & ice). I have new tires but I fear the brakes will give out on me soon. I don’t think these parts are up for inspection or whether the issue is with the abs module or the HCU, but it appears to be a common issue with 2012 ford edges and other years. The time frame for this is all within 10 weeks since I wasn’t driving my vehicle for about 4 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563466January 4, 2024
SERVICE BRAKES
Brakes malfunction, the vehicle experienced an apparent loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. A technician serviced the car on three different occasions, replacing the brake booster and bleeding the hydraulic system on 9/11/2023. The problem persisted, taking car to technician for further analysis on three separate occasions, noticing a strange noise while pressing the brake pedal, described as a “wind blowing” noise. After more work, brake malfunction happened again on 1/3/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556182November 21, 2023
SERVICE BRAKES
The brakes extremely stiff while being depressed. While backing out of garage ended up in side lawn. I have to use an excessive amount of force to break normally and avoid a collision with another vehicle. A local service technician diagnosed the issue and determined the cause to be a faulty brake booster. The technician recommended replacing the brake booster. He noted that his internet search was flooded with complaints about this situation and he showed me where q Ford dealership had fixed the problem by replacing the brake booster under Customer Satisfaction Program 13N02. I tried calling Ford to see if they would replace the booster under this program and because and Ford told me the age of my car and mileage was outside scope of this program. Cost precludes me from fixing this. Disappointed in Ford. Will keep using excessive force to brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553188November 2, 2023
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated that while driving downhill and depressing the brake pedal, the brake pedal became very soft and extended to the floorboard. The vehicle was taken to the local mechanic who replaced the brake master cylinder, brake pads, and calipers; however, the failure reoccurred. The vehicle was taken back to the mechanic who serviced the brake lines and informed that the brake booster might also be faulty. The manufacturer was notified of the failure and informed the contact that the vehicle did not qualify for the manufacturer's warranty campaign to replace the brake booster. The local dealer was not contacted. The failure mileage was 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552975November 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated that while driving at approximately 50 MPH, the brakes became inoperable. The contact stated that the failure was due to the brake booster and master cylinder failure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550670October 18, 2023
SERVICE BRAKES
I am one of thousands of people who have had the power brake booster fail on their Ford Edge. Initially, my vehicle failed to stop at an intersection when another vehicle was running the red light, and I was nearly t-boned. The brake pedal was almost impossible to press in. I thought the issue was due to the icy conditions at the time and some problem with the ABS. This summer the real problem became apparent as the brakes have started squealing and hissing every time they are pressed, and the pressure required to come to a full stop varies from nearly none and jerking to an immediate stop to the point I am barely able to press the pedal hard enough to get it to stop at all. Sometimes both situations will occur during one stop, and the brake pedal will go from excessively resistant to dropping to the floor, at which point I will lose all stopping power momentarily while I let the pedal slowly hiss back into place and press it again. The first time that happened, I was trying to stop for a bike that started to cross without waiting for the crosswalk signal, and I nearly hit them. Ford’s site states I’m covered under the CSP for this part, but I am unable to find a dealer willing to provide the service as they believe the CSP only covers 10 years after the model year (my mileage is under the 150k limit). Whether or not that’s true, a CSP is insufficient in this scenario as a quick internet search shows power brake booster failure is very common in this model line and it is unequivocally a life and safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546670September 26, 2023
SERVICE BRAKES
Intermittently when you hit a bump, the brake pedal goes to the floor and may stay that way for a couple of days and then it comes back. This is the second brake booster ford replaced, I see that brakes are a constant problem on these vehicles, this repair is costing me a $1000.00 the car only has 90000 miles on it. My wife is afraid to drive it anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542511September 4, 2023
UNKNOWN OR OTHER, ENGINE
My engine stopped as I was driving approximately 60 mph on the highway. Weather clear, dry, 90 degrees. I coasted to the side of the road. Engine immediately started. I drove a short distance and the vehicle stalled again. It again started and I drove a short distance to pull into a safe location. As I was waiting for oncoming traffic so I could turn left into a driveway the vehicle stalled in the middle of the road. It again started and I was able to park in a safe location. The vehicle started and operated. I then drove the vehicle to a auto shop to check for codes. No codes. Checked battery and alternator which were fine. New gas in gas tank, clean air filter. See on internet site that these vehicle are prone to this and are dangerous. Drove another 40 miles back home with no problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541008August 27, 2023
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Screen just went black and remains black. Bluetooth, radio, back up camera, hands free, navigation do not work. Has been almost 70 days. Went off one other time when performing system maintenance but came on immediately after complete. Garage advises APIM IS JUNK. A new one is 600 to 2000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536567August 4, 2023
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal had extended to the floorboard causing the braking distances to become extended. The vehicle was taken to the local mechanic who diagnosed that the brake valve had become stuck. The vehicle was not yet repaired. The local dealer and manufacturer were not contacted regarding the failure. The failure mileage was 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532775July 17, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2012 Ford Edge. The contact stated while reversing, the back over prevention camera went blank. The contact stated that the “Camera Error – Contact Dealer” message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 148,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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