Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11113697July 25, 2018
SERVICE BRAKES
WHEN CAR IS MOVING SOMETIMES WHEN YOU STOP THE BRAKE PEDAL IS HARD AND YOU HAVE TO REALLY PUSH TO STOP THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112105July 18, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
TIRE PRESSURE AND DOOR SENSORS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112125July 18, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHEN BACKING UP I HAVE THE REAR VIEW CAMERA BUT I DO NOT HAVE ANY GUIDANCE LINES. I STILL DO NOT HAVE ANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111403July 15, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER DOOR AJAR LIGHT CONTINUOUSLY LIT.THE DOOR IS CLOSED BUT THE DOME LIGHTS REMAIN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110403July 10, 2018
ELECTRICAL SYSTEM
CONSTANT DOOR AJAR ON PASSENGER SIDE DOORS. USE TO BE ONE NOW OR IS BOTH. CAUSES SAFETY ISSUES BECAUSE THE REAR PASSENGER CAN'T BE LOCKED AS I HAVE A CHILD T BY AT SITS THERE. LIGHTS GO ON INTERNALLY WHILE DRIVING AT NIGHT WHICH CAUSES DIFFICULTY DRIVING AT NIGHT. LIGHTS CONSTANTLY GO ON SND OFF THROUGHOUT THE DAY AND NIGHT CAUSING DRAINED BATTERY, AND CONSTANT JUMPS STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105082July 2, 2018
ELECTRICAL SYSTEM
DOOR SENSOR STATES DOOR IS OPEN, WHEN DOOR IS CLOSED. INTERIOR LIGHTS REMAIN ON AND DOORS REMAIN UNLOCKED. CAN HAVE ISSUES WITH DOORS UNLOCKING WHEN PARKED, LEAVING A ISSUE FOR BEING ROBBED, ALSO LIGHTS CAN REMAIN ON WHICH WILL DRAIN THE BATTERY. LIGHTS WILL ALSO STAY ON WHILE DRIVING WHICH IS AN ISSUE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104843June 30, 2018
ELECTRICAL SYSTEM
SYNC RADIO GOES IN AND OUT AND THE SCREEN GOES COMPLETELY DARK FOR AWHILE, SOMETIMES LAST HOURS AND SOMETIMES LASTING DAYS. DEALER CLAIMS THE RADIO IS UPDATING ITSELF. DURING THIS PERIOD THE BACKUP CAMERAS DON'T WORK ALONG OTHER FUNCTIONS CONNECTED TO THE SCREEN. THIS HAPPENS WHEN THE VEHICLE IS MOVING AS WELLING AS STATIONARY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103037June 21, 2018
STRUCTURE:BODY
FRONT DOOR AJAR LIGHT WILL NOT TURN OFF/STAYS ON. DRAINING MY BATTERY THIS HAPPENED TO MY BACK DOOR 4 YEARS AGO. HOWEVER, AT LEAST I WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102616June 19, 2018
ENGINE
WATER PUMP EXPLODED AND DESTROYED THE ENGINE WITH NO WARNING. THE CAR STOPPED WORKING AT 65 MILES AN HOUR ON THE HIGHWAY, LOST POWER, STEERING AND BRAKES. THE CAR WAS FULLY SERVICED AND PASSED INSPECTION ONLY 10 DAY BEFORE THE INCIDENT. THERE WAS NO WARNING BY INSTRUMENTS ON THE DASHBOARD. ONLY A LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102309June 18, 2018
STRUCTURE:BODY
THE DRIVER SIDE DOOR AJAR LIGHT COMES ON EVEN IF THE DOOR IS LATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102474June 18, 2018
SERVICE BRAKES
WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED TO SLOW THE VEHICLE DOWN, BUT THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO COMPLETELY STOP THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING! MASTER CYLINDER HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL RECURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101679June 13, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER DOOR AJAR, PASSENGER DOOR AJAR. THESE ALERTS COME UP WHEN MY DOORS ARE CLOSED. THE INTERIOR LIGHT STAYS ON FOR EVER AND I CANNOT LOCK MY DOORS! THIS IS NOT ACCEPTABLE. I HAVE READ HUNDREDS AND HUNDREDS OF COMPLAINTS ABOUT THIS EXACT PROBLEM. ALSO, THE INTERIOR LIGHTS JUST COME ON RANDOMLY WHEN CAR IS PARKED WITH NO KEY IN IGNITION. AND, THE BACKUP CAMERA, WHEN IT WORKS, IS UPSIDE DOWN!! THESE PROBLEMS SHOULD BE RECALLED, AS I SEE SO MANY OTHERS COMPLAINING ABOUT THE EXACT SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101558June 13, 2018
SERVICE BRAKES
I BRAKED HARD ON A NORMAL 3-LANE CITY STREET TO AVOID AN INCIDENT. I WAS GOING STRAIGHT, NOT TURNING. THERE SEEMED TO BE NO UNUSUAL CIRCUMSTANCES OTHER THAN AN UNEXPECTED NEED TO 'SLAM ON THE BRAKES' TO AVOID A BAD DRIVER. FROM THAT POINT 30-60 DAYS AGO, MY BRAKES HAVE BEEN SOFT/SPONGY. (THIS HAPPENED ONCE BEFORE BUT CORRECTED ITSELF AFTER A FEW DAYS.) THE BRAKE PEDAL PASSES ITS 'NORMAL' POINT OF EFFECTIVENESS AND ENGAGES ONLY CAUTIOUSLY ONCE PRESSED FURTHER TO THE FLOOR. HAVE PAID FORD $270 TO HAVE THE BRAKES BLED AND DIAGNOSED'A FAULTY HYDRAULIC CONTROL UNIT. THIS SEEMS TO BE COMMON WITH MULTIPLE FORD MODELS. PLEASE RESEARCH WHETHER A RECALL CAN BE ISSUED AS MY BRAKES HAVE BEEN MAINTAINED AND I SHOULD NOT HAVE TO PAY ~$1500 FOR A FAULTY PART USED BY FORD'ESPECIALLY SUCH A CRITICAL ONE, ESPECIALLY ONE THAT COSTS ALMOST $300 TO DIAGNOSE. ADDITIONALLY, FORD ALREADY HAS ISSUED AN 'EXTENDED WARRANTY' RELATED TO ITS BRAKE BOOSTER IN MY YEAR MODEL VEHICLE. WHILE THE RECALL INDICATES A SPONGY BRAKE AS A SIGN OF THIS TROUBLE, THE FORD TECH CONTRADICTED THE WARRANTY DESCRIPTION AND STATED THAT A FAULTY BRAKE BOOSTER WOULD CREATE A STIFF BRAKE INSTEAD. WHICH IS IT, FORD? PLEASE RESEARCH BOTH AND FORD'S RESPONSE AND ENSUING DIAGNOSES RELATED TO THE BRAKE BOOSTER EXTENDED WARRANTY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099468June 4, 2018
STRUCTURE:BODY
THE DRIVERS DOOR WILL NOT LOCK AND WHEN I DO TRY, IT COMES UNLOCKED AND THE LIGHTS STAY ON. THE CONTROL DINGS TO TELL E THE DOOR IS WHAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098462May 29, 2018
ENGINE
I OWN A 2011 FORD EDGE LIMITED WITH A 3.5L, 6 CYLINDER ENGINE. THE VEHICLE HAS BEEN FAITHFULLY MAINTAINED SINCE I PURCHASED IT AT ~30,000 MILES. ON 5/25/2018 WHILE DRIVING OUT-OF-STATE AND WITH APPROXIMATELY 120,000 MILES THE VEHICLE BEGAN EXHIBITING SYMPTOMS OF STALLING AT STOPS AND WHILE PARKING; THERE WERE NO WARNING LIGHTS OR INDICATIONS OF TROUBLE. PULLING OFF THE ROAD I INSPECTED THE AUTOMATIC TRANSMISSION FLUID FIRST, SINCE THAT SEEMED THE MOST-LIKELY CULPRIT. DURING THIS CHECK I OVERHEARD A LOT OF NOISE AS HOT COOLANT WAS BEING EJECTED INTO THE COOLANT OVERFLOW RESERVOIR AND IT WAS WHILE THE CAR WAS PARKED THAT THE OVERHEAT INDICATOR FIRST SOUNDED. AFTER SHUTTING OFF THE ENGINE I NOTICED WATER ON THE PAVEMENT UNDER THE VEHICLE. I ARRANGED FOR THE VEHICLE TO BE TOWED TO A FORD DEALERSHIP WHERE IT WAS DETERMINED THE COOLANT PUMP HAD FAILED. THOUGH COMPLETELY WITHOUT SYMPTOMS UNTIL THE FINAL FEW MINUTES, BECAUSE THE PUMP IS DRIVEN BY THE ENGINE'S TIMING CHAIN, ENOUGH DAMAGE HAD BEEN DONE THAT A SIGNIFICANT AMOUNT OF COOLANT HAD ENTERED THE ENGINE. THE ENGINE WOULD START, BUT PRESSURES IN CYLINDERS 2 AND 4 WERE COMPROMISED AND UNKNOWN OTHER DAMAGE HAD OCCURRED. THE FORD SERVICE ADVISED THAT THE PUMP REPLACEMENT WOULD COST ON THE ORDER OF $2,000 AND THAT LIFE-EXPECTANCY FOR THE PART WAS 150,000 MILES - TWO NUMBERS THAT SEEM INCONGRUOUS BY THEMSELVES FOR A MAINTENANCE ITEM. IN ADDITION, THE ABSENCE OF A COOLING SYSTEM WARNING FACILITATED DRIVING THE VEHICLE WHILE CATASTROPHIC DAMAGE WAS CAUSED TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097856May 24, 2018
ELECTRICAL SYSTEM
OUR 2011 FORD EDGE,WHICH WE BOUGHT NEW FROM A LOCAL DEALERSHIP,NOW HAS AN ODOMETER READING OF JUST OVER17,000 MILES.AFTER EXPERIENCING THE INTERIOR LIGHTS COMING ON AND REMAINING ON WITHOUT THE SWITCH BEING USED OR THE DOORS OPENE,WE NOTICED THAT THE'DRIVERS DOOR AJAR' WARNING CAME ON AND THE DOOR WAS ACTUALLY CLOSED TIGHTLY.THE INTERIOR DOOR LOCKS WOULD ENGAGE AND RELEASE REPEATEDLY WHILE DRIVING.THIS WAS THE GREATEST CAUSE OF ALARM FOR US BECAUSE OUR SMALL GREAT GRANDCHILDREN OFTEN RIDE WITH US. OUR BATTERY WENT BAD AND FROM WHAT I CAN DETERMINE,THIS MAY BE THE REASON.MY WIFE IS THE PRINCIPAL OPERATOR AND NO LONGER FEELS SAFE IN THIS VEHICLE WITH THIS PROBLEM EXISTING.I HAVE CONTACTED FOMOCO CUSTOMER SERVICE AND THERE IS NO RECOURSE OTHER THAN PAY THE DEALERSHIP TO REPAIR/REPLACE THE ACTUATOR.I FEEL THAT AS MANY PROBLEMS AS HAVE OCCURRED WITH THESE PARTS,A RECALL SHOULD ALREADY HAVE BEEN DONE BY FORD...THIS PROBLEM HAS OCCURRED IN TRAFFIC AND ALSO WHILE PARKED IN OUR DRIVE.THANKS FOR ALLOWING ME THIS OPPORTUNITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097708May 23, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DOOR AJAR LIGHT STAYS ON DESPITE ALL DOORS BEING CLOSED. THIS IN TURN PROHIBITS THE DOORS TO LOCK ON THE VEHICLE (WHILE DRIVING AND PARKED).THE DOME LIGHT WILL TURN ON INTERMITTENTLY, THIS INCLUDES DURING NIGHT TIME DRIVING AND WHEN PARKED - BOTH CREATING MAJOR SAFETY ISSUES. BATTERY DRAINAGE - BEING LEFT WITH AN INOPERABLE VEHICLE. VISIBILITY - SEVERE GLARE AND LIMITED VISIBILITY WHILE DRIVING IN DARKNESS. PERSONAL SAFETY - DOORS NOT LOOKING CREATES A THREAT TO PERSONAL SAFETY (THERE IS A REASON CAR DOORS LOCK AUTOMATICALLY WITHIN A FEW MINUTES OF TAKEOFF - PERSONAL SAFETY). IN ADDITION TO THIS, THE BACKUP CAMERA WENT OUT AT 50000MILES. SO DISAPPOINTED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093456May 12, 2018
ENGINE
CAR STALLS AFTER SLOWING, ALMOST STOPPED ON A CITY STREET. THIS HAS HAPPENED FOUR (4) TIMES OVER THE LAST FEW WEEKS. AFTER COASTING TO THE SIDE OF THE ROAD AND TURNING IGNITION OFF, CAR RESTARTS AND RESUMES NORMAL OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092385May 8, 2018
VISIBILITY/WIPER
MY WIPER BLADES GO WILL GO OFF ABOUT EVERY 5-10 SECONDS AND KNOW IS IN OFF POSITION. MY VEHICLE CAN BE IN PARK OR IN MOTION AND STILL THE SAME. I'VE TWISTED THE KNOW ON AND OFF AND STILL THEY WILL NOT TURN OFF. STARTED ABOUT 3 WEEKS AGO AND STILL GOING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091619May 3, 2018
SERVICE BRAKES
WHEN WE RETURNED FROM VACATION WE NOTICED THE BRAKE PETAL WAS SINKING TO THE FLOOR. THE CAR WOULD TAKE A BIT TO COME TO A STOP. AT ONE POINT I WAS AT A COMPLETE STOP AT A LIGHT. THE PETAL SANK AND THE CAR ROLLED FORWARD AND INTO THE BUMPER OF THE CAR IN FRONT OF ME (NO INJURIES). WE CHANGED THE BRAKE FLUID AND BLED THEM MANY TIMES. WE RESEARCHED ON WHAT MIGHT BE WRONG. ULTIMATELY I FOUND THAT FORD WOULD REPLACE THE BRAKE BOOSTER DUE TO SOME SORT OF RECALL. THEY REPLACED IT AND SAID THAT THE CAR STILL HAD THE SAME PROBLEM. THEY SAID TO REPLACE THE MASTER CYLINDER, WHICH THEY QUOTED $890 FOR. THEY ALSO CHARGED ME $190 TO DO FURTHER INSPECTION. WE TOOK THE CAR HOME AND ORDERED A MASTER CYLINDER FOR ABOUT $80. WE PUT IN THE MASTER CYLINDER OURSELVES. WE BENCH BLED THE CYLINDER AND ONCE IT WAS INSTALLED WE BLED THE BRAKES ON 5 SEPARATE OCCASIONS, ABOUT 10 MINS ON EACH WHEEL. THE PEDAL WAS STILL SINKING. WE HAD A MECHANIC COME OUT TO CHECK OUR WORK. HE SAID THAT EVERYTHING WE DID WAS FINE AND HE BLED THE BRAKES MULTIPLE TIMES. STILL SINKING PEDAL. HE CONCLUDED THAT WE MAY HAVE PURCHASED A FAULTY CYLINDER. I TOOK IT TO 2 OTHER MECHANICS, FIRESTONE AND BIG O TIRES, THEY BOTH SAID IT WOULD HAVE TO BE THE MASTER CYLINDER. SO...I ORDERED ANOTHER CYLINDER. WE HAD A MECHANIC COME OUT TO INSTALL. STILL...SINKING PEDAL. HE SAID THAT IT MIGHT BE THE ABS SYSTEM, WHICH I SUSPECTED. HE ALSO SAID THAT IT MAY BE THAT FORD WOULD NEED TO USE SOME SPECIAL TOOL THAT ONLY THEY HAVE TO RESET SOMETHING OR OTHER. SO I FINALLY GAVE IN AND TOOK IT BACK TO FORD. THEY TOLD ME THAT THE HYDRAULIC CONTROL UNIT HAD FAILED, AND QUOTED $2042.50 TO REPLACE IT, $1400 OF THAT IS JUST LABOR. THE FORD REP SAID THAT ONLY FORD SERVICE DEPARTMENTS CAN FIX THIS ISSUE, BECAUSE THEY HAVE THE CORRECT TOOLS FOR IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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