Ford Crown Victoria Complaints (2003)

249 consumer complaints on file.

#10157562May 15, 2006
FUEL SYSTEM, GASOLINE:STORAGE
CONFIRMATION NUMBER (ODI NUMBER) 10149237 APPROXIMATELY 3-4 MONTHS AGO I SEND A COMPLAINT ABOUT FORD PRODUCTS WHICH STILL HAD A TANK ISSUE. I WAS PROMISED A REPLY AS SOON AS THE RIGHT PERSON RECEIVED THE INFORMATION WITHIN A FEW WEEKS. SO FAR I HAVE RECEIVED NOTHING!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151815March 5, 2006
POWER TRAIN:AXLE ASSEMBLY
REAR AXLE BEARINGS FAILED AT 39,000 MILES. OUT OF WARRANTY, THERE IS A RECALL FOR FLEET BUYERS. WHY NOT MY CAR? I REPAIRED IT AT MY EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149237February 1, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
HOW CAN YOU FOLKS JUSTIFY THE POLICY WHICH HAS BEEN REPORTED CONCERNING THE FIRE HAZARD ON THE FORD CROWN VIC, MERCURY MARQUIS, AND LINCOLN TOWN CAR BECAUSE OF THE LOCATION OF AND LACK OF PROTECTION OF THE GAS TANK. WHY IS THAT NOT A RECALLABLE DEFECT? WE BOUGHT A 2003 CROWN VIC NOT KNOWING ABOUT THE GAS TANK LOCATION PROBLEM. WHO IS RESPONSIBLE FOR INFORMING THE PUBLIC OF SUCH DEATH CAUSING HAZARDS? IF NOT YOUR AGENCY, WHO? SO WHAT ARE WE TO DO NOW? WHY SHOULD WE HAVE TO PAY $150 TO GET A FACTORY DEFECT FIXED? NOT ONLY ARE YOU DOING NOTHING ABOUT IT, YOU ARE NEGLIGENT IN WITHHOLDING THIS INFORMATION FROM CONSUMERS. IT IS FURTHER REPORTED A REPRESENTATIVE OF YOUR AGENCY STATED THAT YOU WERE GOING TO DO NOTHING; IT WAS A CONSUMER VS. MANUFACTURER ISSUE. WHAT POWER DOES A CONSUMER HAVE TO MAKE A LARGE CORPORATION LIKE FORD MOTOR COMPANY FIX A DEFECT LIKE THEY VOLUNTARY DID ON ALL POLICE CRUISERS. I BELIEVE THAT WAS AN ECONOMIC DECISION OF FORD, NOT NECESSARILY A SAFETY CONCERN. IF NOT WHY WOULD THEY NOT BE JUST AS CONCERNED ABOUT THEIR LOYAL CUSTOMERS. I HAVE OWNED CROWN VICS FOR THE PAST 15 YEARS, NOT KNOW ABOUT THE GAS TANK HAZARD. HOW MANY MORE PEOPLE (MAYBE MY WIFE AND I) WILL HAVE TO DIE FROM EXPLODING GAS TANKS BEFORE YOU TAKE THE ACTION YOU ARE ENTRUSTED TO? AS A COMMENTATOR SAID THE OTHER DAY, IT IS SUCH A SAD STATE THAT PEOPLE HAVE TO DIE BEFORE OUR GOVERNMENT WORKS. HOW SAD. IF YOU HAD PURCHASED ONE OF THESE AUTOMOBILES NOT KNOWING ABOUT THIS DEATH TRAP, WOULD YOU FEEL DIFFERENTLY ABOUT A RECALL? FORD OBVIOUSLY IS NOT GOING TO DO THE RIGHT THING. WILL YOU? I REQUEST THE COURTESY OF A REPLY, PLEASE! (THE INCIDENT DATE IS THE DATE I PURCHASED MY 2003 FORD CROWN VIC. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149131January 31, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED NO FAILURE HAS BEEN EXPERIENCED WITH THE VEHICLE'S FUEL TANK. HOWEVER, THERE IS CONCERN FOR SAFETY DUE TO THE MANUFACTURER RECENTLY OFFERING A PROTECTIVE SHIELD. THE SHIELD WAS OFFERED TO VEHICLE'S THAT WERE AT A HIGHER RISK OF FIRE BASED ON THEIR USE. THE CONTACT IS CONCERNED ABOUT THE SHIELD NOT BEING OFFERED AS A STANDARD ON ALL VEHICLES REGARDLESS OF THEIR INTENDED USE. THE CONSUMER STATED HIS VEHICLE HAS BEEN REAR ENDED TWICE. UPDATED 02/27/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10148217January 20, 2006
SUSPENSION:REAR
DT*: THE CONSUMER STATED THERE WAS A NOISE COMING FROM THE REAR SUSPENSION. THERE IS A NHTSA RECALL, # 04V328000, REGARDING THE REAR SUSPENSION. THE CONSUMER EXPERIENCED THE SAME PROBLEMS AS STATED IN THE RECALL, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135987September 9, 2005
VEHICLE SPEED CONTROL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT: 2003 FORD CROWN VICTORIA. THE CONSUMER STATES ON AUGUST 29, 2005 THE VEHICLE WAS GOING 25 MPH WHEN IT TOOK OFF. THE CONSUMER'S FOOT WAS NOT ON THE ACCELERATOR PEDAL. HE TRIED TO DEPRESS THE BRAKE, BUT THEY WOULD NOT WORK. HE PUT THE VEHICLE IN NEUTRAL AND TURNED THE VEHICLE OFF TO GET IT TO STOP. THE CONSUMER STATED THE AIR CONDITIONER MADE THE VEHICLE GO FASTER, AND HE THOUGHT THIS WAS THE CAUSE OF THE PROBLEM. THE DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE CONSUMER STATED THIS HAS HAPPENED ONCE BEFORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129679July 22, 2005
SUSPENSION:REAR
DT: REAR AXLE BEARING FAILURE, IT CHEWED UP THE REAR AXLE. FORD HAS A RECALL BUT IT DID NOT INCLUDE THIS VEHICLE DUE TO VIN. THIS CAUSED THE AXLE SHAFT TO FRACTURE, IT LEAKED FLUID. THE VEHICLE WAS FIXED, BUT PROBLEM RECURRED. THIS HAPPENED ON JULY 14,2005. THE VEHICLE BEFORE HAND HAD STARTED MAKING A LOUD SOUND COMING FROM THE REAR SUSPENSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124601June 8, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: ,2003 FORD, CROWN VICTORIA. CONSUMER STATES THAT WHEN SHE STARTS THE VEHICLE IT IS FINE, BUT AS SOON AS SHE TAKES FOOT OFF OF THE ACCELERATOR THE ENGINE CUTS OFF. THIS HAPPENED THREE TIMES, AND HAS TAKEN THE VEHICLE TO THE SERVICE DEPARTMENT TWICE ,AND THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117030March 29, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
RECALL CAMPAIGN 04V328000 CONCERNING REAR AXLE SHAFT FRACTURE. A ROARING NOISE WOULD COME FROM THE REAR OF THE VEHICLE WHEN DRIVING AT ANY SPEED. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC DETERMINED THAT THE REAR WHEEL BEARING, SEALS AND THE AXLE SHAFTS NEEDED TO BE REPLACED. HE FOUND THIS RECALL ON ALL DATA, AND SUGGESTED THAT THE CONSUMER CONTACT THE DEALER. DEALER INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THIS RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112412March 2, 2005
WHEELS
I AM REPRESENTING THE CITY OF TROY, NY POLICE DEPARTMENT. WE HAVE PREVIOUSLY SENT YOU INFORMATION REGARDING THREE CRACKED WHEELS FROM THREE SEPARATE CROWN VIC INTERCEPTOR WHEELS. WE NOW HAVE A FOURTH ONE AND WE ARE HAVING A PROBLEM WITH REPLACEMENT FROM FORD, VIA THE LOCAL DEALER. THE WHEEL IS FROM A 2003 YEAR MODEL, VIN [XXX], DOT [XXX]. THIS IS THE SECOND WHEEL TO CRACK FROM THIS VEHICLE. THE CRACK IS 5" BY 1 3/4". FOR FURTHER INFO PLEASE CONTACT AUTOMOTIVE SUPERVISOR [XXX]. THANKS. *AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099984December 21, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. WHILE DRIVING VEHICLE ACCELERATED WHENEVER THE BRAKES WERE APPLIED.*AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098335November 5, 2004
STRUCTURE:BODY:TRUNK LID
THE TRUNK LID OF THE 2003 FORD CROWN VICTORIA HAS A CHROMED METAL STRIP OF TRIM RUNNING ACROSS THE OUTER BOTTOM WIDTH OF THE TRUNK LID. THIS METAL STRIP HAS AN EXPOSED SHARP EDGE IN A PLACE WHERE A USER WOULD INSTINCTIVELY REACH TO LIFT OR HOLD UP THE TRUNK LID (ON A WINDY DAY). AS A RESULT, THIS SHARP EDHE HAS RESULTED IN A CUT ON MY LEFT HAND.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10094337September 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION SLIPPED GEARS UNTIL CONSUMER REACHED HIS DESTINATION. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093959September 21, 2004
WHEELS
STEEL WHEEL CRACKED ON VEHICLE.*MR THERE WAS A SEPARATION OF THE WELD BETWEEN THE DISK AND HUB. A GAP OF 1/16TH OF AN INCH EXTENDED APPROXIMATELY 18" AROUND THE HUB WELD. THE WHEEL WAS PREVIOUSLY INSPECTED AT THE DEALER FOR POSSIBLE INVOLVEMENT IN SAFETY CAMPAIGN 03S05 AND PER THE DEALER THE WHEEL WAS NOT COVERED IN THE RECALL. THE WHEEL FAILED IN THE SAME MANNER AS DESCRIBED IN SAFETY RECALL 03S05. *NM SEE ALSO 10083876, SAME INCIDENT. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081672September 8, 2004
SEAT BELTS:FRONT
BOTH FRONT SEAT BELTS WERE FRAYING. DEALER AND THE MANUFACTURER WERE NOTIFIED, AND THEY INFORMED THE CONSUMER THAT THE SEAT BELTS WERE NOT COVERED UNDER A RECALL, AND ANY REPAIRS OR REPLACEMENT WOULD BE AT A COST TO THE CONSUMER. *AK CHECK ENGINE LIGHT APPEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086824August 14, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
MY 2003 FORD CROWN VICTORIA, DEVELOPED A GRINDING NOISE IN THE REAR END ON 8/05/04. TOOK IT TO HAVE IT CHECKED ON 8/12/04 AND FOUND OUT THAT THE REAR AXLE BEARINGS WERE BAD AND THAT THEY HAD CUT INTO THE AXLE SHAFT. I HAD TO HAVE THE AXLE SHAFTS, BEARINGS AND SEALS REPLACED AT A COST OF $513.45. I SEARCHED THE INTERNET AND FOUND OUT THAT THERE HAD BEEN A RECALL ON THE 2003 FORD CROWN VICTORIA "FLEET" VEHICLES (RECALL #04S16) FOR THE SAME PROBLEM. I CALLED FORD ON 8/13/04 AND FOUND OUT THAT IT ONLY APPLIED TO VEHICLES ASSEMBLED AT THE ST. THOMAS FACILITY BETWEEN 12/01 AND 12/02. THEY ALSO VERIFIED BY MY VIN# [XXX], THAT MY CAR WAS ASSEMBLED IN THE ST. THOMAS FACILITY IN 7/02. I WAS INFORMED THAT MY CAR IS NOT INVOLVED IN THIS RECALL. I ALSO FOUND THAT FORD HAD ISSUED A TECHNICAL SERVICE BULLETIN (TSB) ADVISING DEALERS TO BE ON THE LOOKOUT FOR SERVICE COMPLAINTS CENTERING AROUND REAR AXLE NOISE IN THE 2003 CROWN VICTORIAS, AND TWO OTHER MODELS MANUFACTURED PRIOR TO 01/01/03 AND INCLUDED ALL CHASSIS CONFIGURATIONS (NOT ONLY FLEET VEHICLES) EXCEPT HEAVY-DUTY LIMOUSINE AND HEARSE CHASSIS. ACCORDING TO FORDS RECALL INFORMATION, "EARLY BEARING FAILURE AND ULTIMATELY AXLE SHAFT FRACTURE WOULD LEAD TO LOSS OF DRIVE FUNCTION AND COULD LEAD TO A CRASH". I ALSO FOUND THAT IT COULD LEAD TO A WHEEL-OFF FAILURE AND A RESULTING CRASH. I ALSO FIND THAT FORD ISSUED A "SILENT RECALL" OR "SECRET WARRANTY" TO DEAL WITH CUSTOMER PROBLEMS PRIOR TO THE END OF THE FACTORY WARRANTY (DEALER OPERATION CODE 030505A). MY CAR HAD APPROX 21000 MILES ON IT WHEN I BOUGHT IT AND NOW HAS APPROX 69000 MILES ON IT. IN MY OPINION, FORD IS AWARE OF THIS PROBLEM AND HAS DECIDED TO BE SELECTIVE IN WHICH VEHICLES THEY ARE RECALLING WITHOUT REGARD FOR THE AVERAGE PERSON. I BELIEVE THIS IS A SAFETY ISSUE AND NOT SOMETHING THAT SHOULD OVERLOOK THE MANY PEOPLE THAT FERRY THEIR FAMILIES AROUND ON A DAILY BASIS IN A CAR THAT IS NOT DEEMED A "FLEET" CAR BUT THAT APPARENTLY STILL HAS A PROBLEM.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO TH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083876July 23, 2004
WHEELS
COMPLAINT REGARDING DEFECT OF SOME STEEL ROAD WHEELS.*MR THE OFFICERS DEPT WAS NOTIFIED OF THE SAFETY RECALL 03S05 CONCERNING THE DEFECT OF SOME STEEL WHEELS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR INSPECTION. THE CONSUMER WAS ADVISED BY THE DEALER THAT RECALL 03S05 HAD BEEN PERFORMED. ABOUT 10 MONTHS LATER THE VEHICLE'S FRONT TIRE BEGAN LOOSING AIR PRESSURE OFTEN. THE VEHICLE WAS TAKEN TO ANOTHER DEALER. THE INSPECTION REVEALED A SEVERE CRACK IN THE AREA OF THE WELD JOINING THE DISK OF THE WHEEL HUB. THERE WAS A SEPARATION OF 1/16 OF AN INCH BETWEEN THE WHEEL HUB AND OUTSIDE WHEEL DISK AND THE CRACK EXTENDED 18 INCHES AROUND THE HUB WELD. *NM SEE ODI 10093959, SAME INCIDENT. *DSY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080512July 7, 2004
WHEELS:RIM
LEFT FRONT WHEEL HAS SLOW LEAK. THE TIRE WAS DISMOUNTED AND HAD NO PUNCTURES EVIDENT. THE WHELL WAS INSPECTED AND A SMALL CRACK WAS DETECTED. THE WHEEL WAS REPLACED. THE CRACKED WHEEL WAS RETURNED TO FORD MOTOR CO., ATTN: DEB USRUM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074097July 6, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE ENGAGING IN REVERSE THE VEHICLE ACCELERATED AT 90 MPH. THE TIRES WERE SCREECHING AND SMOKING. AS A RESULT, THE VEHICLE COLLIDED INTO THREE OTHER VEHICLE AND A PEDESTRIAN. *AK A CHILD WAS INJURED. (PINNED BETWEEN THE VEHICLE AND HIS FATHER'S VEHICLE) THE CONSUMER STEPPED ON THE ACCELERATOR TO BACK OUT OF THE PARKING SPACE, BUT THE VEHICLE DID NOT MOVE. THE CONSUMER THEN STEPPED ON THE BRAKE AND GENTLY ON THE ACCELERATOR AGAIN, AND THE VEHICLE RACED AWAY BACKWARDS AT A EXTREMELY FAST SPEED. THE CONSUMER STEPPED ON THE BRAKES WITH ALL HER STRENGTH, BUT THE VEHICLE WOULD NOT STOP. *SC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10079655June 22, 2004
WHEELS
DEALERSHIP HASN'T BEEN ABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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