Ford C-Max Complaints

510 consumer complaints on file.

#10704268April 7, 2015
POWER TRAIN, SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY, A WARNING LIGHT CAME ON INSTRUCTING ME TO PULL OVER TO THE SIDE OF THE ROAD AND STOP. WHEN I DID PULLED OVER, I SET THE GEARSHIFT IN "PARK" MODE, AND TURNED OFF THE CAR. I RESTARTED THE CAR AND DIDN'T HAVE ANY MORE PROBLEMS THAT DAY. SUBSEQUENTLY, I NOTICED THAT WHILE DRIVING DOWN THE ROAD THE ENGINE ( BOTH ELECTRIC AND GASOLINE) SHUT OFF SUDDENLY AND I LOST ALL POWER MOMENTARILY, THEN TURNED ON AS IF NOTHING WAS WRONG. THE CAR HAS BEEN DOING THIS MORE AND MORE FREQUENTLY LATELY AND I DISCOVERED THAT WHEN I POSITION THE GEARSHIFT JUST PAST THE DRIVE MODE, THE PROBLEM STOPS. IN OTHER WORDS, WHEN THE GEAR SHIFT IS SET JUST PAST PARK, THE CAR NEVER LOSES POWER. WHEN I TOOK THE CAR IN FOR REPAIR IN JANUARY 2015, I WAS TOLD THAT THE GEARSHIFT WAS NOT COVERED BY THE WARRANTY AND FURTHERMORE THE PART IS NOT AVAILABLE UNTIL THE BEGINNING OF MARCH (IT'S ON BACKORDER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695314March 19, 2015
ELECTRICAL SYSTEM
THE CAR HAS 2-4 CONNECTIONS FOR A CELL PHONE AND THE USB CONNECTIONS ARE LOCATED IN THE CENTER CONSUL AND WHEN IT IS USED IT CONNECTS TO THE DISPLAY MONITOR ON THE DASH. BUT WHEN IT IS USED FOR A CELL PHONE THE CELL PHONE WILL NOT CHARGED AT ANY RATE. THE CELL PHONE GOES COMPLETELY DEAD AND IT IS NO LONGER A PART OF THE CAR/PHONE SYSTEM. I TRIED USING DIFFERENT TYPES OF CHARGING CORDS AND I HAVE AN IPHONE 5S. I EVEN TURN-OFF THE PHONE TO GET IT TO CHARGE BUT NOTHING WORKS. I HAVE TO CONNECT THE PHONE TO THE BACK SEAT PLUG WHICH IS VERY INCONVENIENT. I TOOK THE CAR TO GET CHECK AND THE TECHNICIAN INITIALLY SAID THE USC WAS OK, BUT WHEN I HAD HIM USE MY CELL WITH NO APS OPEN HE DID VERIFIED THAT THE PHONE DID NOT CHARGE AND THE POWER DEPLETED. HE SAID HE WOULD GET BACK TO ME AFTER HE CONTACTS SOMEONE FOR FURTHER GUIDANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694302March 14, 2015
ENGINE, ELECTRICAL SYSTEM
WE STOPPED AT A STOP SIGN BEFORE TAKING A LEFT TURN ON TO TEXAS 77, WHEN I STARTED THE GAS MOTOR FAILED TO START BUT THE ELECTRIC CARRIED US FORWARD TO THE CENTER LINE. A WARRING CAME UP A TRIANGLE WITH ! TELL US TO STOP BUT OF COURSE WE WERE ON THE CENTER LINE. AN 18 WHEELER WAS COMING FAST BEHIND US AND WAS ABLE TO PASS ON THE WRONG SIDE OF THE ROAD AS NO CARS WERE COMING. COULD HAVE BEEN A MAYOR ACCIDENT. I HAVE BUT TOLD BY FORD DEALER THAT THE GAS MOTOR WHICH CYCLES OFF DID NOT START. THIS IS THE SECOND TIME THIS HAS HAPPENED.. AS OF TODAY THEY CAN'T FIND ANYTHING WRONG. I AN AFRAID TO DRIVE THIS CAR EVEN THOUGH I LIKE IT VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693536March 11, 2015
ELECTRICAL SYSTEM
THE COMPASS ON THE LEFT SIDE OF THE DASHBOARD NEXT TO THE SPEEDOMETER INDICATES INACCURATE PERPENDICULAR DIRECTIONS WHILE INDICATING THE CORRECT DIRECTION OF PROGRESS. FOR EXAMPLE, WHEN THE CAR IS PROGRESSING NORTH THE TOP OF THE DIAL INDICATES "N" FOR NORTH CORRECTLY. BUT THE MARKING ON THE RIGHT SIDE WHICH SHOULD INDICATE "E" FOR EAST INSTEAD INDICATES "W" FOR WEST WHILE THE MARKING ON THE OPPOSITE SIDE ALSO INACCURATELY INDICATES THE OPPOSITE DIRECTION. WHEN PROGRESSING WEST, SOUTH OR EAST THE SAME REVERSAL OF THE PERPENDICULAR DIRECTIONS OCCURS. THIS HAS NOT CAUSED AN ACCIDENT FOR ME SINCE I AM AWARE OF IT. BUT IT HAS OBVIOUS POTENTIAL TO CONFUSE AT THE LEAST AND MISGUIDE AT WORST WHEN ONE IS USING THE COMPASS WHILE ALSO CONSULTING WRITTEN DIRECTIONS. IT WOULD ALSO BE IMPOSSIBLE TO COORDINATE THE COMPASS WITH A GPS NAVIGATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693422March 10, 2015
VEHICLE SPEED CONTROL
PARKED. STARTED CAR, PUT IN REVERSE. CAR SURGED BACKWARD AT A VERY FAST SPEED. LUCKILY I HAD MY FOOT ON THE BRAKE. 2ND INCIDENT 2-27-15. PULLING INTO PARKING PLACE. APPROXIMATELY 2 MPH. REMOVED FOOT FROM ACCELERATOR TO APPLY BRAKE. CAR SURGED FORWARD AT A VERY FAST SPEED AND HIT A CEMENT/METAL POLE AT THE FRONT OF THE PARKING SPACE. LUCKY IT WASN'T A PERSON OR ANOTHER CAR. DEALER SAYS THEY CHECKED CAR AND NO PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692571March 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680352February 1, 2015
ELECTRICAL SYSTEM
BATTERY FAILS TO CHARGE ON EARLY MODEL 2013 C-MAX SES. FORD RECOGNIZES PROBLEM AND HAS APPLIED 3 FIRMWARE UPDATES WHICH DO NOT WORK. BLAMES PROBLEM ON LOW-MILEAGE DRIVERS. YET PROBLEM HAS OCCURRED AFTER 2 PREVIOUS DAYS OF LONG DISTANCE DRIVING AND IN BOTH HOT AND COLD WEATHER. NO LONGER OWN THE CAR BECAUSE IT COULD HAVE LEFT MY WIFE OR ME STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678327January 22, 2015
SERVICE BRAKES
ATTEMPTING TO SLOW DOWN THE CAR ACCELERATED INSTEAD CAUSING ANOTHER VEHICLE TO BE STRUCK. ENDED UP IN A NEIGHBORS FRONT YARD 2 FEET AWAY FROM BRICK WALL BEFORE IT FINALLY CAME TO A HALT. WAS ABLE TO DRIVE CMAX HOME WITHOUT FURTHER INCIDENT AND INTENDED TO TAKE CAR IN FOR SERVICE ON 1/21/2015. ON 1/20/2015 UNABLE TO UNLOCK WITH REMOTE. THEN UNABLE TO GET CAR STARTED AND HAD TO BE TOWED IN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10672064January 13, 2015
STEERING
TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V514000(STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668308December 26, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT ALL THE ELECTRICAL COMPONENTS FAILED AND THEN THE VEHICLE STALLED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660656December 23, 2014
VEHICLE SPEED CONTROL
2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10662696December 8, 2014
SUSPENSION, WHEELS, STRUCTURE:BODY
HI ON THE 11/19/2014 AROUND 2:30 MY WIFE AND HER MANAGER AT WORK WE WAS GOING TO MEET UP WITH CLIENT . THE OFFENDED VEHICLE BREAK THE STOP SIGN AND HIT MY VEHICLE FROM THE RIGHT SIDE AND MY CAR SPIN AND FACE THE OPPOSITE DIRECTION FOR THE TRAFFIC .COMPLETELY DISABLED MY VEHICLE I CALLED THE POLICE .I WAIT TILL THE POLICE COME AND WE MAKE THE REPORT . I START FEEL PAIN ON MY NECK AND MY HEAD AND MY BACK SO THEY DO AN EX RAY FOR ME AND ALL THIS HAPPEN BECAUSE THE AIRBAG DID NOT OPEN THE SECOND DAY I RECEIVE LATTER RECALL ABOUT THE AIRBAG AND AFTER THAT I FIND MY SELF PREGNANT SO NOW THE BABY MAY BE INFECTED . SO ON MY THINKING THIS CAR IS NOT SAFETY BECAUSE THIS IS THE THIRD TIME THE DO RECALL FOR THIS MODAL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10660183November 22, 2014
STRUCTURE:BODY:TRUNK LID
TOOK MY CAR FOR SERVICE, DEFECTIVE TRUNK LID RELEASE MECHANISM AND RECALL 14S04. SERVICE DONE. TRUNK DONE BUT AGAIN NOT WORKING - THIS THE 3RD ATTEMPT THAT HAS FAILED. I WAS TOLD BY SERVICE DEPT THAT RECALL DID NOT REQUIRE ATTENTION. I AM DISSATISFIED WITH RIVERTOWNFORD IN COLUMBUS, GA, AND WISH TO REGISTER THEIR INEPTITUDE IN HANDLING POTENTIALLY SERIOUS SAFETY MATTERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651569October 31, 2014
FUEL/PROPULSION SYSTEM
THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640680October 1, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
AFTER RAIN, THE SENSOR WARNING ON MY CAR WENT OFF ALMOST CONTINUOUSLY. THERE WERE NO WARNING SIGNS ON THE DASHBOARD, AND I RAN A VEHICLE DIAGNOSTIC TEST THAT CLAIMED EVERYTHING TO BE FINE. I TRIED USING MY CAR HOURS LATER (BY THIS TIME MY CAR WAS DRY AND HAD BEEN PARKED IN AN INDOOR GARAGE). WHEN PUTTING THE CAR INTO REVERSE OR DRIVE THE LOUD WARNING SOUND AGAIN WENT OFF. SOMETIMES IT IS A CONTINUOUS SOUND, OTHER TIMES IT STARTS WHEN I COME TO A STOP AT A RED LIGHT OR STOP SIGN (EVEN WHEN THERE ARE NO CARS OR ANYTHING NEARBY MY CAR TO WOULD SET THE SENSORS OFF). THE LONGEST TIME THE WARNING SOUND WENT OFF CONTINUOUSLY WAS FOR A 30 MINUTE. HOWEVER, THE SENSOR WARNING WENT OFF (ON AND OFF) THROUGHOUT A 2 HOUR DRIVE. THERE ARE A VARIETY OF SPEEDS AT WHICH THIS HAS HAPPENED- WHEN THE CAR IS NOT MOVING (PUTTING IT IN REVERSE OR DRIVE), WHEN SLOWING DOWN TO A STOP FROM ABOUT 35MPH, DRIVING ON THE HIGHWAY WITH NO CAR NEARBY AT 45-55MPH. I HAVE HAD MY CAR FOR A MONTH NOW, WITH 350 MILES ON IT NOW. IT IS CURRENTLY IN THE SHOP, BUT THEY COULD NOT GET THE CAR TO REPRODUCE THE SENSOR WARNING SOUND OR FIGURE OUT WHICH SENSOR OR SENSORS ARE BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633639September 16, 2014
ENGINE, STEERING, ELECTRICAL SYSTEM
1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE LIGHT CAME ON AND WHEN OFF. THEN WHILE RUNNING ERRANDS THE CAR SIMPLY DID NOT RESTART. NO POWER TO THE DASH, LOCKS, ETC. HAD TO HAVE IT TOWED IN. TOOK THE VEHICLE BACK AGAIN AND THE 4TH TIME AFTER DRIVING AN 1 1/2 HOURS TO WORK THE VEHICLE WOULD NOT RESTART WITHOUT BEING JUMP STARTED. I HAD IT TOWED TO THE DEALER AGAIN AND THEY CANNOT FIND ANYTHING WRONG WITH IT AND I AM BEING FORCED TO TAKE BACK A BRAND NEW 2014 FORD CMAX ENERGI WITH 4400 MILES ON IT THAT KEEPS DYING EVERY WEEK. I DO NOT FEEL SAFE NOR DO I WANT THE VEHICLE ANY LONGER. FORD HAS NOT YET SENT ANY SPECIAL ASSISTANCE TO THE DEALER TO HELP RECTIFY THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630321September 3, 2014
ELECTRICAL SYSTEM
UPON RETURNING TO CAR AND ATTEMPTING TO 'START' THE ENGINE, COMPLETE CATASTROPHIC ELECTRICAL FAILURE. EVERY DASHBOARD COMPONENT DEAD. CALLED FORD ROADSIDE SERVICE (A DIFFERENT NIGHTMARE), CAR EVENTUALLY TOWED TO DEALER AND BCM REPLACED, BCM AND PCM BOTH RESET. THEN ISSUE OCCURRED AGAIN 9/2/2014 AT 22000 MILES. TOWED TO DEALER, STILL AWAITING WORD ON WHAT WENT WRONG THIS TIME. IT IS BECOMING VERY UNSETTLING TO DRIVE THIS CAR FEARING IT WILL FAIL WHILE DRIVING. ADDITIONALLY, THERE HAVE BE AT LEAST 5 FAILURES OF THE MYSYNC - ALL DURING TRIPS, LOOSING NAVIGATION. TWICE WITH A FATAL SOFTWARE ERROR MESSAGE AND COMPLETE LOSS OF NAVIGATION, RADIO, CLIMATE CONTROL FOR SEVERAL DAYS. THEN MYSTERIOUSLY STARTS WORKING AGAIN. DEALER HAS NO ANSWERS BECAUSE PROBLEM CAN'T BE REPLICATED. NOW ALWAYS HAVE A GPS IN CAR IN CASE OF FAILURES IN MYSYNC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618707August 4, 2014
WHEELS, TIRES
THE TIRE PRESSURE SENSOR DID NOT WORK AND FAILED TO GIVE INDICATION THAT TIRE WAS BAD AND IT RESULTED IN RIPPED TIRE ON NJ TURNPIKE. FORD'S DEALER TESTED THE SYSTEM AND FOUND THAT CODES WERE NOT RESET BUT THEY DEALER OR THE FORD REFUSE TO TAKE RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616242July 25, 2014
STRUCTURE:BODY
PURCHASED CAR BROUGHT HOME OPEN REAR HATCH VIA ELC OPENER WHILE OPEN TO FULL HEIGHT AND I WAS IN OPENING IT CAME BACK DOWN OVER 12INCHES CAUSING ME TO HIT MY HEAD ON IT. AS I HAD THE EXACT SAME CAR AND THIS WAS A REPLACEMENT THIS WAS NOT EXPECTED AS MY LAST DID NOT DO THIS (SAME YEAR CMAX COLOR OPT EVERYTHING) TOOK BACK TO DEALER WHERE THEY ORDERED NEW STRUTS TOOK A FEW WEEKS THEN WERE REPLACE DOSE THE SAME THING ON MY SLIGHT INCLINED DRIVEWAY (LIVE IN S FL WE DON'T REALLY HAVE BIG HILLS) TOOK BACK AGAIN THIS TIME THEY CHANGED STRUTS FROM ANOTHER CAR AND THEY TESTED ON THERE DRIVEWAY DID THE SAME COMES BACK DOWN WELL BELOW 6 FOOT THEY CALL FORD ENG WHO CLAIM THIS IS NORMAL IF THIS IS SO IT IS VERY UNSAFE AS I HAVE EVEN HIT MY HEAD AT ALMOST EYE LEVEL (BTW I'M 6'1) WHEN I OPEN AND IT FALLS BACK DOWN THIS DOSE NOT ALWAYS HAPPENS SEEMS TO BE WORSE IN WARMER WEATHER FORD HAS CLAIMED THEY HAVE NO FIX FOR THIS ISSUE BUT CAN SEE WHERE SOME COULD EASILY BE INJURED OR DROP A CHILD WHEN HITTING THERE HEAD THE HATCH OPENS ABOUT 6'8" ON ITS ELEC OPENER AND SHOULD STAY THERE AS IT DOSE ON A FLAT SURFACE FORD SEEMS TO BE UNWILLING OR UNABLE TO FIX THIS HAZARD AND CLAIM ITS NORMAL! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10614693July 19, 2014
AIR BAGS, STRUCTURE
THE DASHBOARD ON THE PASSENGER SIDE IS MISALIGNED, BENT UPWARD AND OUT, NOT MEETING THE DOOR PANEL/TOP OF DASH PROPERLY AS DOES THE DRIVERS SIDE. THIS MISALIGNMENT CREATES A GAP BETWEEN THE DASH AND DOOR PANEL, NORMALLY LESS THAN A PENCIL WIDTH, OF NEARLY A HANDS WIDTH. ALSO, THE GAP BETWEEN TOP OF THE DASH, NORMALLY FLUSH WITH THE OTHER DASH MOLDINGS, IS POPPED UP 1/2 INCH OR MORE. THIS INCONSISTENT ALIGNMENT IS VERIFIED BY VIEWING OTHER C-MAX VEHICLES. MY CONCERN BESIDES THE QUALITY OF FITMENT IS THE AIRBAG ALIGNMENT DURING A CRASH. IS THIS MISALIGNMENT AN ISSUE FOR AIRBAG DEPLOYMENT TO THE CORRECT ANGLE AND IF SO WOULD THIS CAUSE INJURY BEYOND THE INCIDENTAL INJURY CAUSED BY NORMAL AIRBAG DEPLOYMENT.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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