Ford C-Max Complaints

510 consumer complaints on file.

#11155174November 30, 2018
ELECTRICAL SYSTEM, EQUIPMENT
TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE CONVENIENCE CHARGE CORD OVERHEATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407, (707) 623-1426) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY THE DEALER. THE FAILURE MILEAGE WAS 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153596November 25, 2018
STEERING
AFTER 3 DAYS SITTING ON MY DRIVEWAY, THIS MORNING I WENT TO START THE CAR AND NOTICED A WARNING ON THE SCREEN "POWER STEERING ASSIST FAULT". I TRIED TO BACK OUT TO THE STREET, BUT THE POWER STEERING REMAINED UN-MANEUVERABLE. ONLINE SEARCH FOUND OUT THERE HAD BEEN A LOT OF REPORTS FOR THE VERY SAME ISSUE ON FOCUS, C-MAX, AND FUSION. IT APPEARS THIS IS A KNOWN ISSUE NOT UNIQUE TO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153436November 23, 2018
STEERING
POWER STEERING WARNING LIGHT CAME ON AND POWER STEERING QUIT WHILE DRIVING IN THE MIDDLE OF TURN. IT CAME BACK ON AFTER STOPPING THE CAR AND TURNING OFF THE IGNITION. IT ALMOST CAUSED A WRECK. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153053November 21, 2018
STEERING
OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152469November 19, 2018
POWER TRAIN
WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152213November 17, 2018
ELECTRICAL SYSTEM
I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151173November 13, 2018
ELECTRICAL SYSTEM
THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151212November 13, 2018
STEERING
THIS CAR HAS 57,500 MILES AND IS INSIDE THE POWERTRAIN WARRANTY PERIOD. THE POWER ASSIST STEERING FELT STICKY, NOT SMOOTH LIKE NORMAL, SO I TOOK IT IN TO THE DEALERSHIP. WHEN ALMOST THERE AN ERROR LIGHT CAME ON SAYING THERE WAS A POWER STEERING ISSUE. IT CLEARED AND NOTHING HAPPENED, THEN SOON AFTER A POWER STEERING FAULT MESSAGE CAME ON, BUT THE PERFORMANCE WAS STILL STICKY BUT FUNCTIONAL. I PULLED INTO THE DEALERSHIP LOT AND POWERED DOWN, THEN BACK UP TO DRIVE INTO THE SERVICE BAY. THE POWER STEERING WAS NON-OPERATIONAL AT THAT POINT. THE DEALER SERVICE DEPARTMENT STATES THE STEERING RACK NEEDS TO BE REPLACED TO FIX THIS ISSUE. THEY ALSO STATE IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS ISSUE HAS BEEN A RECALL ON OTHER FORD MODELS, BUT NOT THE C-MAX SO FAR. THIS IS A SERIOUS SAFETY ISSUE, AND HAS OCCURRED FAR TOO EARLY IN THE LIFETIME OF THE VEHICLE FOR WEAR AND TEAR. THE FIRST SERVICE INTERVAL FOR THE STEERING IS 60,000 MILES AND THIS CAR IS NOT EVEN THERE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150047November 8, 2018
AIR BAGS
I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11149882November 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE TRANSMISSION STARTED MAKING A GRINDING AND THUMPING NOISE. THE CONTACT INITIALLY TOOK THE VEHICLE TO HOFFMAN FORD LINCOLN (600 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 289-7721), BUT THEY STATED THAT THEY COULD NOT EXAMINE THE VEHICLE FOR A MONTH. THE VEHICLE BROKE DOWN ON THE WAY FROM THE ORIGINAL DEALER AND WAS TOWED TO ANOTHER UNKNOWN FORD DEALER WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT RESEARCHED AND BELIEVED THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141013October 17, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE I WAS DRIVING & TURNING AROUND A CORNER ON A CITY STREET IN NEWPORT, RI, A SILENT WARNING FLASHED ON THE CAR DASH IN LARGE RED CAPITAL LETTERS, READING: "STOP SAFELY NOW!" BUT THE ENGINE STOPPED IMMEDIATELY - BEFORE I COULD APPLY THE BRAKE - LEAVING ME STRANDED IN THE MIDDLE OF TRAFFIC. AT THE SAME TIME, A YELLOW "ENGINE" AND "TRACTION CONTROL" ICON APPEARED ON THE DASH. I WAITED A WHILE AND TRIED TO START THE ENGINE, BUT NO RESPONSE. CALLED NEWPORT POLICE TO GET MY CAR OUT OF THE TRAFFIC LANE. TOGETHER, WITH THE POLICE AND A FRIEND WHO ALSO RESPONDED TO MY CALL FOR HELP, WE GOT THE ENGINE STARTED AND SLOWLY DROVE THE FEW BLOCKS TO MY HOME. THE CAR IS IN MY DRIVEWAY, AND I HAVEN'T STARTED IT SINCE. FLOOD FORD SERVICE DEPT. ADVISED ME TO CALL FORD ROADSIDE ASSISTANCE & HAVE THE CAR TOWED TO THEIR SERVICE DEPARTMENT. THERE IS NO POLICE REPORT AS SUCH; IT IS CONSIDERED BY THE NEWPORT POLICE AS A "CALL FOR ASSISTANCE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140092October 13, 2018
STEERING
STEERING AT HIGHWAY SPEEDS IS UNSAFE AS VEHICLE WANDERS WITHIN LANE PURPORTEDLY DUE TO ELECTRIC-ASSIST POWER STEERING. SPEEDS ABOVE 40MPH, VEHICLE REQUIRES EXCESSIVE STEERING INPUT TO STAY WITHIN LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132699October 1, 2018
ELECTRICAL SYSTEM
I NOW FIND THAT THE CHARGER FOR THE CAR BATTERY WAS RECALLED ABOUT 6 WEEKS AGO AND THERE IS NO REPLACEMENT AVAILABLE AS YET. THE CHARGER IS SUPPOSED TO ADD 18 MILES TO THE BATTERY BUT LAST TIME I PLUGGED IT IN WHILE PARKED IN FRONT OF MY HOUSE, OVERNIGHT (ABOUT 10 HOURS) IT TOOK 10 MGW, AND CHARGED FOR ONE MILE. AND THE CHARGER WAS HOT. IT WAS PLUGGED DIRECTLY INTO A WALL SOCKET OUTSIDE MY HOUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131163September 25, 2018
STEERING
TL* THE CONTACT OWNS A 2017 FORD C-MAX. WHILE DRIVING 50 MPH, THE STEERING COLUMN FELT LOOSE AS IF IT WERE NOT ATTACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BOKAN FORD (2 FRANKLIN PARK W #1, ST ALBANS CITY, VT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128496September 10, 2018
FUEL/PROPULSION SYSTEM
UNINTENDED ACCELERATION. I WAS COASTING TO A STOP FOR A RED LIGHT AND THE CAR STARTED TO ACCELERATE ON ITS OWN. JAMMING ON THE BRAKES STOPPED THE CAR. ONE OF TIME I WAS TRYING TO BACK OUT OF A PARKING SPOT AND THEN I PUT THE CAR IN REVERSE AND PRESSED THE ACCELERATOR NOTHING WOULD HAPPENED, SO I PUT THE CAR BACK IT PARK AND THEN BACK INTO REVERSE AND STILL NOTHING. NEXT I SHIFTED INTO DRIVE AND THE CAR STILL WOULDNT MOVE WHEN THE ACCELERATOR WAS PRESSED. I PUT THE CAR IN REVERSE AGAIN AND PRESSED THE ACCELERATOR TO THE FLOOR AND AFTER A SECOND OR TWO THE CAR WHEN FLYING BACKWARDS AND I QUICKLY JAMMED ON THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128325September 9, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124345September 4, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
ANYTIME I BREAK OR LET OFF THE GAS AND THERE IS A BUMP OR A STEEL PLATE IN THE ROAD MY CAR SLIDES. THIS HAS BEEN HAPPENING OR 3 YEARS NOW. WHEN IT RAINS AND ITA WET OUTSIDE ITS EVEN WORSE. I HAVE BRAND NEW TIRES ON AND IT STILL HAPPENS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11122861August 27, 2018
STEERING
BEFORE 50,000 MILES STEERING WENT FROM INTERMITTENTLY HAVING NO POWER TO CONTINUOUSLY HAVING NO POWER. USUALLY POWER STEERING IS ABSENT AT START-UP. VEHICLE DISPLAYS "SERVICE POWER STEERING" MESSAGE. OBD2/CAN THROWS A PSCM - POWER STEERING CONTROL MODULE U3000 CM CONTROL MODULE CODE. STEERING WOULD OCCASIONALLY NOT WORK UNDER WARRANTY - ASKED AT FORD IF THERE WERE STEERING RECALLS AND TOLD THERE WERE NONE. I DID NOT ESCALATE BECAUSE TURNING OFF THE CAR ONE OR MORE TIMES WOULD RESET. NOW THAT THE CAR IS OUTSIDE OF WARRANTY, NO ACTION I CAN TAKE, (SUCH AS RESTARTING THE CAR OR CLEARING THE ERROR CODE) WILL RESET THE STEERING. STEERING EFFORT IS MUCH HIGHER THAN ANY NON-POWER STEERING CAR OR OLD TRUCK I HAVE EVER DRIVEN. THE FAILED PSCM (POWER STEERING CONTROL MODULE) DOES NOT APPEAR TO EXIST AS A STAND-ALONE PART. FORD TELLS ME ~$700-$800 IF STEERING COLUMN, OR $2300 IF RACK AND PINION NEED REPLACED. HOURS SPENT SEARCHING FOR THE PART TO DO MY OWN REPAIRS HAS NOT GIVEN ME A SINGLE PART NUMBER THAT RELATES TO THE SPECIFIC PROBLEM. THIS ALL SEEMS TO BE PART OF FORDS TROUBLE PRONE AND HUGELY EXPENSIVE EPAS (ELECTRONIC POWER ASSISTED STEERING) SYSTEM. EPAS HAS HAD RECALLS IN MORE POPULAR FORD MODELS, SUCH AS RECALL 15S18 BEGINNING JULY 20, 2015. I SUSPECT LOW PRODUCTION QUANTITY CARS SUCH AS THE HYBRID C-MAX LIKELY HAVE A SIMILAR FAILURE RATE, BUT IT ISN'T NOTICEABLE DUE TO THE MUCH LOWER QUANTITY PRODUCED. FORD REFUSES TO ACKNOWLEDGE THE SAME FLAWED SYSTEM ON MULTIPLE MODELS DESERVES THE SAME FIX. WHILE I NEVER LOST POWER STEERING WHILE DRIVING, IT WOULD BE CATASTROPHIC FOR SMALL/WEAK DRIVERS OR THOSE WHA HAVE NEVER DRIVEN A VEHICLE WITHOUT POWER STEERING. I'VE DRIVEN BOTH CARS WITHOUT POWER STEERING AND WITH FAILED POWER STEERING, BUT I HAVE NEVER HAD TO USE THE LEVEL OF EFFORT IT TAKES TO STEER THE EPAS SYSTEM WHENE IT SHUTS DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122485August 27, 2018
WHEELS
I KEEP HAVING MY BACK TIRES WEAR OUT & CAUSES ME TO HAVE A BLOW OUT, THANKFULLY SO FAR IT HASN'T CAUSED ANY ACCIDENTS. I HAVE HAD MY CAR LINED UP AND THEY SAID IT WASN'T OUT OF LINE BAD ENOUGH TO CAUSE THIS ISSUE. CAN YOU HELP ME FIND OUT WHAT IS CAUSING THIS ISSUE? IT IS GETTING VERY EXPENSIVE BUYING NEW TIRES. WHEN THE TIRES GO OUT IS DURING THE TIME I AM DRIVING IT. I'M INCLUDING THE LAST DATE THIS HAS HAPPENED BELOW, BUT IT HAS HAPPENED 2 TIMES IN THE PAST 6 MONTHS & A TOTAL OF 4 TIMES SINCE I HAVE HAD THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115127August 1, 2018
STRUCTURE:BODY
WHEN WE ARRIVED HOME FROM A SHORT DRIVE, THE DRIVER SIDE, REAR PASSENGER DOOR WOULD ONLY OPEN 4 OR 5 INCHES. AFTER PASSENGER EXITED (ANOTHER DOOR) WE TRIED AGAIN. SITTING IN THE PASSENGER SEAT WHEN ATTEMPTING TO OPEN IT, THIS TIME IT OPENED ONLY AN INCH. IT APPEARS THE INSIDE PANEL IS LOOSE AND IS PREVENTING HINGE FROM OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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