Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10618660August 4, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT STATED THAT THE DASHBOARD HAD A HOLE THAT WAS INCREASING IN SIZE AND IT WAS COLLAPSING. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING WAS MALFUNCTIONING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611298July 17, 2014
STRUCTURE:BODY
I AM THE OWNER OF 2002 DODGE RAM 1500 PICKUP TRUCK AND RECENTLY TOOK IT TO THE SHOP FOR A MUFFLER REPAIR. THE TECHNICIAN THAT WAS DOING THE REPAIR NOTIFIED ME OF THE EXTENSIVE CORROSION THAT WAS ON THE LEFT HAND SIDE OF THE VEHICLES FRAME JUST UNDER THE DRIVER SIDE AFT DOOR. THE CORROSION IS THE WORST I HAVE EVER SEEN AND HAS DEEMED THE VEHICLE NOT DRIVABLE. I HAD JUST PULLED MY CAMPER THE WEEK BEFORE WITH MY WIFE AND 3 KIDS IN THE CAR. THE FRAME IS LITERALLY HANGING ON BY A PIECE OF METAL 3 INCHES WIDE, THE BOTTOM AND SIDES OF THE FRAME ARE COMPLETELY GONE IN A 16 INCH SECTION. IN MY OPINION IT IS COMPLETELY UNACCEPTABLE FOR A VEHICLE THAT IS ONLY 12 YEARS OLD TO BE SCRAPPED BECAUSE OF DEFECTIVE METAL. NOT TO MENTION THAT IF I HAD NOT HAD MY MUFFLER REPAIRED I NEVER WOULD HAVE SEEN THE CORROSION AND WOULD HAVE PUT MY FAMILIES LIVES AT RISK. HOW MANY OWNERS HAVE THE SAME PROBLEM WITH THEIR VEHICLES AND DO NOT EVEN KNOW? I HAVE PICTURES BUT COULD NOT ATTACH THEM TO THIS MESSAGE.....YOU REALLY NEED TO SEE THE PICS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610837July 15, 2014
STRUCTURE
DASHBOARD STARTED CRACKING - DEALER SAID OUT OF WARRANTY - CRACKING HAS CONTINUED. THIS VEHICLE HAS 44000 MILES ON THE ODOMETER AND IS IN BEAUTIFUL CONDITION EXCEPT FOR THE AWFUL DASHBOARD PROBLEM. IF I EVER HAVE A BAD ACCIDENT THE DASHBOARD WILL COME APART AND CAUSE ADDED INJURIES TO THE DRIVER AND PASSENGERS. IT IS TIME FOR RAM TO STEP UP AND GIVE SOME HELP TO ALL ITS CUSTOMERS WITH THIS PROBLEM. I HAVE SEEN VARIOUS PICTURES SHOWING THE DASHBOARDS COMPLETELY COLLAPSED. THIS IS CLEARLY BEYOND A COSMETIC ISSUE AND INTO A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608677July 7, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, ANOTHER DRIVER ALERTED THAT THE TAIL LIGHTS AND PARK LIGHTS FAILED TO ILLUMINATE WHEN ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, HOWEVER THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608482July 6, 2014
AIR BAGS, STEERING, ELECTRICAL SYSTEM
VEHICLE PROBLEM FIRST STARTED WHEN TURNING STEERING WHEEL TO THE RIGHT ENTIRELY. CURRENTLY VEHICLE AIRBAG LIGHT COMES ON AND OF THROUGH ALL RANGES OF STEERING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606170June 26, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 DODGE RAM. THE CONTACT STATED THAT THE GEAR SHIFTER WOULD LOCK INTO ANY GEAR. ALSO, THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION KEY ALTHOUGHT THE VEHICLE WAS NOT IN PARK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. PAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606152June 26, 2014
EXTERIOR LIGHTING, EXTERIOR LIGHTING:TURN SIGNAL
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH AND ACTIVATING THE LEFT TURN SIGNAL, THE RIGHT INDICATOR ACTIVATED. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605749June 24, 2014
ELECTRICAL SYSTEM
KNOCK ON MY DOOR FROM THE FIRE DEPARTMENT, SAID MY TRUCK BURNED UP. IT WAS NOT DRIVEN THAT DAY. ANY ELECTRICAL RECALLS FOR THIS VEHICLE? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10605455June 23, 2014
POWER TRAIN
TODAY ON MY 2002 DODGE RAM 1500 A SOUND STARTED AT SPEED, A SORT OF WHINING SOUND. I HAD LEARNED THERE WERE SOME PROBLEMS VIA INTERNET FORUMS SO I SLOWED DOWN, AS I SLOWED DOWN THE DIFF LOCKED UP. LUCKILY SINCE I SORT OF KNEW WHAT MIGHT BE COMING I WAS GOING SLOW ENOUGH TO NOT CAUSE AN ACCIDENT, BUT HAD I NOT KNOWN, WHO KNOWS WHAT MIGHT HAVE HAPPENED. IT'S IN THE SHOP NOW WAITING ON PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604734June 20, 2014
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT BOTH PLASTIC HEADLIGHT COVERS WERE OXIDIZED AND REDUCED THE VISIBILITY WHENEVER DRIVING AT NIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 03/10/16*LJ UPDATED 03/16/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598245June 13, 2014
ELECTRICAL SYSTEM
THE SPEEDOMETER STOPPED WORKING, ABS LIGHT ON, EBRAKE LIGHT ON, AIRBAG LIGHT ON, NO CONTROLS FOR DEFROSTER, FOUND NO POWER TO FUSES ON 32-38 SEVERAL PEOPLE ONLINE IN FORUMS HAVE THE SAME PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597805June 12, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE MADE A LOUD NOISE AND WITHIN MINUTES THE REAR AXLE SEIZED. THE CONTACT WAS ABLE TO CONTROL THE VEHICLE AND MERGED TO THE SIDE OF THE ROAD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE DRIVE SHAFT HAD SEPARATED FROM THE REAR AXLE. THE VEHICLE WAS TOWED TO THE CONTACT HOME. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597715June 11, 2014
POWER TRAIN
WAS DRIVING TO WORK AT 40 MPH AND SUDDENLY A LOUD BANG OCCURRED. MY REAR END LOCK UP AND THE TRUCK CAME TO A SCREECHING HALT. I GOT OUT AND SAW MY DRIVE SHAFT HANGING DOWN AND CALLED A TOW TRUCK! NO INJURIES THANKFULLY, BUT IT SURE COULD HAVE HAD A DIFFERENT OUTCOME ON A HIGHWAY AT FASTER SPEEDS! EXTREMELY EXPENSIVE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596341June 5, 2014
AIR BAGS, STRUCTURE
DASH IS CRACKING EVERYWHERE AND PIECES ARE FALLING OFF, DOUBT THAT IF THE VEHICLE WAS IN A CRASH THAT THE AIR BAG WOULD WORK PROPERLY, AND IF IT DID OR DID NOT, LITTLE PIECE OF THE DASH WOULD FLY EVERY WHERE AND CUT THE PASSENGERS AND THE AIR BAG. CONTACTED CHRYSLER AND THEY WILL DO NOTHING BELOW IS CHRYSLERS RESPONSE, LIKE THEY THREATEN YOU THAT IF YOU EMAIL AGAIN IT WILL GO IN THE CORPORATE RECORDS, I TOLD THEM I HOPE THAT IT DID. NEEDLESS TO SAY THEY DON'T UNDERSTAND HOW TO RETAIN CUSTOMERS AND SELL NEW TRUCKS. THANK YOU FOR YOUR RECENT EMAIL, ALTHOUGH IT DOES NOT CONTAIN ANY INFORMATION THAT WOULD CAUSE A CHANGE IN THE PREVIOUS DECISION. YOUR REQUEST MUST AGAIN BE RESPECTFULLY DECLINED. ANY FUTURE COMMUNICATION RELATED TO THIS ISSUE WILL BE RETAINED IN CORPORATE RECORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595248May 31, 2014
ENGINE
I HAVE A 2002 WITH THE 4.7L THAT I AM HAVING OVERHEATING ISSUES THAT I HAVE NEVER EXPERIENCED BEFORE. WHEN DRIVING AROUND TOWN OR EVEN ON THE HIGHWAY UNDER 65 MY THERMOSTAT NEVER GOES ABOVE JUST UNDER HALFWAY. DRIVING IN TOWN I HAVE YET TO SEE IT GO ABOVE THAT POINT. HOWEVER, WHEN DRIVING DOWN THE HIGHWAY IF I INCREASE MY CRUISING SPEED TO 70, MY THERMOSTAT CLIMBS. WHEN GOING 70-75 IT WILL GO UP TO ABOUT THE 1 O'CLOCK POINT BEFORE I SLOW DOWN, SO I DON'T KNOW HOW FAR IT WOULD GO IF I CONTINUED. I REPLACED THE THERMOSTAT, FLUSHED THE RADIATOR, REPLACED THE FAN CLUTCH . BUT THE PROBLEM REMAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594829May 29, 2014
ELECTRICAL SYSTEM, AIR BAGS, STRUCTURE
DASH BOARD IS CRUMBLING EXPOSING NUMEROUS CONTROLS, GAUGES, WIRING, AND AIRBAG COMPONENTS WHICH IS A HUGE SAFETY CONCERN. THE A/C HAS SEIZED TO WORK ANYMORE DUE TO ELECTRICAL PROBLEMS WHICH IS SPREADING TO OTHER CONTROL GAUGES AND COMPONENTS. THE SAFETY OF THE AIRBAG SYSTEM IS NOW A CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592713May 20, 2014
TIRES, TIRES:TREAD/BELT
IN DECEMBER,2011, I PURCHASED 2 EQUALIZER SPORT A/P TIRES. IN AUGUST 2013 , ONE OF THEM HAD A TREAD SEPARATION, WHICH I CAUGHT AND REPLACED IT BEFORE A BIGGER PROBLEM. IN MARCH, 2014 THE TREAD OF THE SECOND TIRE CAME OFF COMPLETELY WITHOUT WARNING. IT DAMAGED MY VEHICLE. WE WERE FORTUNATE THAT MY WIFE AND I WERE NOT HURT AS WE WERE TOWING A 12,000 POUND 5TH WHEEL RV. FURTHER INFORMATION WILL BE ABOUT THE SECOND INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592534May 19, 2014
ELECTRICAL SYSTEM
HELLO, I HAVE JUST BOUGHT A 2002 DODGE RAM 1500 TRUCK FROM MY FATHER IN-LAW. BEFORE HE SOLD IT TO ME HE MENTIONED THAT THE AIR BLOWER FOR THE AIR CONDITIONING AND HEATER DOESN'T WORK. HE SAID IT WAS A RECALL THAT HE NEVER TOOK IN TO GET SERVICED. SO I LOOKED THE TRUCK UP ON THE WEBSITE WWW.RECALLS.GOV. AND SURE ENOUGH THERE IT WAS. A RECALL ON THE STEERING COLUMN ELECTRICAL CONNECT. NOW I REMEMBER RIDING WITH MY FATHER IN LAW AND HE WOULD BE CONSTANTLY MOVING THE STEERING WHEEL UP AND DOWN USING THE TILT WHEN THE AIR CONDITIONING WOULD CUT OFF AND THAT MADE IT TURN BACK ON. THE PROBLEM IS IS WHEN I GET ON THE DODGE SITE AND SEARCH FOR RECALLS USING THE VIN NUMBER THIS RECALL DOESN'T SHOW UP. I CALLED A DEALERSHIP AND THEY SAID IT DIDN'T SHOW UP EITHER. I FIND IT A LITTLE ODD THAT MY TRUCK DOESN'T SHOW THIS RECALL IS NEEDED WHEN IT IS VERY OBVIOUS THAT THIS STEERING COLUMN ELECTRICAL CONNECT IS THE VERY ISSUE I'M HAVING. AND I RECALL THAT MY FATHER IN LAW HAS HAD THIS ISSUE FOR A LONG TIME MAYBE NOT LONG AFTER HE BOUGHT THE TRUCK NEW. I THINK MY TRUCK SHOULD BE HONORED THIS RECALL SERVICE BEINGS IT IS A SAFETY HAZARD. THANKS FOR YOUR TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586722May 6, 2014
ELECTRICAL SYSTEM, SEATS, AIR BAGS
THIS DIESEL TRUCK WAS STARTED IN ORDER TO LET IT WARM UP. OWNER WENT INTO A BUILDING TO RETRIEVE A PAIR OF GLOVES AND RETURNED 5 MIN LATER TO FIND THE VEHICLE ON FIRE. SMOKE WAS POURING OUT OF THE FRONT COWL AT THE BASE OF THE WINDSHIELD. ENTRY TO THE VEHICLE WAS ATTEMPTED IN ORDER TO PUT THE FIRE OUT HOWEVER THE LOCKING MECHANISM KEPT THE DOORS SHUT SO ENTRY COULD NOT BE ATTAINED. THE TRUCK WAS ON FIRE AND IT HAD LOCKED THE DOORS. THE DRIVERS SIDE WINDOW HAD TO BE BUSTED OUT WITH A FIRE EXTINGUISHER IN ORDER TO GAIN ENTRY. ONCE THE FIRE WAS EXTINGUISHED THE PROBLEM AREA WAS EVIDENT. THE ENTIRE HEATER BLOWER AREA WAS MELTED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10578898April 10, 2014
STRUCTURE
I NOTICED A CRACK IN MY DASH (ABOUT 2") AND THE FELT WEAK AND SPONGY. AFTER A COUPLE OF MONTH I NOTICE THE CRACK GROWN ACROSS THE DASH (ABOUT 24") AND FELT REALLY WEEK. AFTER 5 MONTHS FROM THE INITIAL CRACK THE WHOLE DASH HAS FELL APART INTO LARGE CHUNKS AND NOW THERE IS NO DASH LEFT EXPOSING ALL THE COMPONENTS UNDER IT. I REGULARLY CLEANED AND TREATED THE DASH WITH DASH PROTECTIVE PRODUCTS BUT DID NOT PREVENT CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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