Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10605168June 23, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605373June 23, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER AND MANUFACTURER WERE CONTACTED NUMEROUS TIMES, BUT THEY DID NOT KNOW WHEN THE PART FOR THE REPAIR WOULD BE AVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599060June 18, 2014
ELECTRICAL SYSTEM
MY TRUCK WOULD NOT CRANK OVER WHEN I WENT TO DRIVE IT. DODGE DEALERSHIP HAS HAD IT OVER A WEEK AND THOUGHT IT WAS THE TIPM MODULE. THE GOT ONE 4 DAYS LATER AND NOW IT WONT ALLOW PROGRAMMING SO IT IS STILL NOT FIXED AND I AM LEFT WITHOUT A TRUCK WHILE THEY LEARN HOW TO FIX IT AT MY EXPENSE. SO FAR I HAVE BEEN QUOTED $920 FOR THE PART AND $260 FOR THE LABOR. THE SERVICE MANAGER SAID HE WOULD TAKE THE MASTER MECHANIC FROM THE FLEET DEPARTMENT TO START ANOTHER DIAGNOSIS PROCESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598909June 17, 2014
STEERING
I RECEIVED A RECALL NOTICE IN JANUARY 2014 FOR A RECALL AND MANDATORY REPLACEMENT OF THE LEFT TIE ROD BALL STUD. I CALL MY DEALER RIGHT AWAY BUT THEY DID NOT HAVE ANY PARTS. I RECENTLY WENT IN FOR SERVICE AND THEY CHECK MY TRUCK AND SAID EVERYTHING LOOKED OK BUT IT DOES NEED TO BE REPLACED SINCE IN IS ON THE MANDATORY LIST. THERE ARE 186 PEOPLE ON THAT LIST AND THEY ONLY GET A REPLACEMENT PART AFTER THEY INSTALL ONE. THE AVERAGE TURN AROUND TIME FOR PARTS IS 4 DAYS. THAT MEANS THAT SOME PEOPLE WILL HAVE TOO WAIT UP TO 2 YEARS BEFORE THERE TRUCK GETS REPAIRED. I THINK THIS IS A LITTLE RIDICULOUS. I LIVE IN A RURAL AREA AND DO A LOT OF TRAVEL IN VERY RURAL AREAS. IF I BREAK DOWN I MIGHT BE STUCK FOR DAYS TO GET OUT AND SAME FOR A LOT OF OTHER PEOPLE THAT LIVE UP HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598560June 16, 2014
STEERING
RECEIVED RECALL NOTICE IN OCTOBER 2013. MANUFACTURER IS NOT PROVIDING REPLACEMENT PARTS TO DEALER. CANNOT GET REPAIRS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598140June 13, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/25/14*LJ UPDATED 08/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597599June 11, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V52900 (STEERING). THE DEALER DID NOT HAVE THE PART AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597308June 10, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597289June 10, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT HE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AND AS A RESULT, REPAIRS WERE UNABLE TO BE PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597070June 9, 2014
STEERING
I RECEIVED THE RECALL NOTICE IN JANUARY 2014 AND WENT TO MY LOCAL DEALER. THEY SAID TO CHECK BACK IN FEBRUARY. I CALLED IN FEBRUARY AND THEY SAID CHECK BACK IN MARCH. I WAS TOLD THAT THE PARTS AREN'T EVEN AVAILABLE. I CHECKED AGAIN IN APRIL, THEY SAID CALL BACK IN MAY WHICH I DID AND MY PARTS WERE ORDERED MAY 1, 2014. IT'S JUNE 9, 2014 AND I CALLED MY DEALER TO FIND OUT WHEN TO BRING MY TRUCK BACK. THEY SAID IT WILL BE A COUPLE MONTHS BECAUSE THEY ARE ONLY GIVEN A COUPLE PARTS AT A TIME. FORTUNATELY I'VE NOT HAD AN ACCIDENT BUT YOU WOULD THINK FOR A STEERING DEFECT THE MANUFACTURER WOULD MAKE THIS PART A PRIORITY. MY COMPLAINT IS THAT NEITHER THE MANUFACTURER OF THE VEHICLE NOR THE FAULTY PART HAVE REMOTELY RESPONDED IN AN ACCEPTABLE TIMEFRAME FOR A DEFECT THAT COULD RESULT IN SERIOUS INJURY OR PROPERTY DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597101June 9, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V527000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597137June 9, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
EVERYTHING WAS ALRIGHT, WE PARKED THE TRUCK CAME OUT AND IT WOULDN'T OPEN THE DOOR, SO WE MANUALLY OPENED THE DOOR. IT WAS JUST DEAD. WE HAD IT TOWED TO A DODGE DEALER IN PRICE, UTAH. WE HAVE ONLY HAD THIS VEHICLE FOR ABOUT A YEAR AND A HALF. THE COMPUTER OFF THE KEY IGNITION WAS GONE. IT COSTS US $924.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596814June 7, 2014
STRUCTURE, TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
WE HAVE TRIED SINCE THE RECALL TO GET THIS FIXED. WE PULL A FORTY FOOT FIFTH WHEEL THAT IS OUR HOME. WE DO NOT LIKE RIDING IN A DANGEROUS VEHICLE. WE HAVE TRIED IN YUMA AZ. AND JOPLIN MO. SOON WE WILL BE HEADING FOR MIDDLEBURY INDIANA. I WOULD LIKE TO KNOW MY RIDE IS SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595795June 3, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) IN DECEMBER 2013. AFTER CONTACTING THE DEALER AND MANUFACTURER SEVERAL TIMES, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO PERFORM THE REPAIRS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595506June 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THE TARDER BRAKE LIGHT ILLUMINATED ON THE DASHBOARD. THERE WAS A WARNING BELL THAT SOUNDED THROUGHOUT THE VEHICLE FOR 15 SECONDS. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER WAS CONTACTED AND REPLACED THE TARDER BRAKE CONTROLLER. THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS SCHEDULED FOR ANOTHER APPOINTMENT. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594738May 29, 2014
STEERING
REPORT RECEIPT DATE: NOV 06, 2013 NHTSA CAMPAIGN NUMBER: 13V529000 COMPONENT(S): STEERING I RECEIVED THE "N49" RECALL FROM CHRYSLER IN DECEMBER 2013. THE TRUCK WAS TAKEN TO THE DEALER IMMEDIATELY, BUT I WAS TOLD THE PARTS WERE ON ORDER AND I WOULD RECEIVE A CALL WHEN THE PARTS CAME IN. I NEVER RECEIVED A CALL. I'VE BEEN TO THE DEALER MULTIPLE TIMES AND CALLED MULTIPLE TIMES AND BEEN TOLD I WAS STILL 5TH ON THE WAITLIST. I FINALLY CONTACTED CHRYSLER CUSTOMER SERVICE LAST WEEK AND THEY CALLED THE DEALER AND THEY JUST LIED AND SAID I WASN'T EVEN IN THEIR SYSTEM. FUNNY HOW I HAD JUST CONFIRMED I WAS ON THE LIST A DAY BEFORE. THEN CHRYSLER CLOSED MY COMPLAINT. THIS HAS BEEN 6 MONTHS AND I STILL HAVE A POSSIBLE SAFETY ISSUE THAT COULD CAUSE A FATAL CRASH ON A $62K TRUCK! IT DOES NOT APPEAR CHRYSLER IS TOO WORRIED ABOUT THIS SAFETY RECALL OR MY DEALER BUT I'M EXPECTED TO KEEP TOWING MY CAMPER AND FAMILY AROUND WITH THIS VEHICLE LIKE THIS AND THEIR LIFE IN DANGER...FOR HOW LONG CHRYSLER, HOW YOU GONNA FEEL WHEN THE TIE ROD BRAKES TOWING A 10,000 LB TRAILER DOWN THE INTERSTATE AT 75 MPH AND EVERYONE DIES. SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593732May 23, 2014
STEERING
TL* THE CONTACT OWNS 2012 DODGE RAM 2500. THE CONTACT RECEIVED RECALL NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THERE ARE NO FAILURES AT THIS TIME. RK UPDATED 09/30/14*LJ UPDATED 2/25/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593750May 23, 2014
STEERING
LEFT TIE ROD BROKE WHEN TRYING TO TURN LEFT. HAVE BEEN ON A WAITING LIST TO GET PART REPLACED FOR MONTHS UPON RECEIPT OF THE RECALL NOTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593773May 23, 2014
STEERING
I PURCHASED THIS VEHICLE FROM STEW HANSEN RAM ON APRIL 3, 2014. DURING THE PURCHASE PROCEDURE, I WAS NOT FULLY INFORMED OF THE EXISTING RECALL N49. IT WAS NOT UNTIL SEVERAL WEEKS LATER WHEN I RECEIVED AN EMAIL NOTICE OF AN OIL CHANGE BEING DUE THAT I FOUND OUT ABOUT THE RECALL, AS IT WAS INCLUDED IN THE MAINTENANCE NOTICE. I THEN FOUND OUT ABOUT THE PARTS UNAVAILABILITY. I WAS VERY CLEAR WHEN BUYING THE VEHICLE THAT I WOULD BE TOWING A TRAVEL TRAILER TO CA WITH IT THIS SUMMER. I BELIEVE THE DEALER WAS QUITE REMISS IN NOT INFORMING ME OF THE SITUATION PRIOR TO THE SALE. I ALSO BELIEVE IT SHOULD BE ILLEGAL TO SELL A RECALLED VEHICLE THAT HAS NOT BEEN REPAIRED, ESPECIALLY ONE WITH POTENTIAL LOSS OF STEERING CONTROL. THE DEALER HAS BEEN UNABLE TO PROVIDE A TIME FRAME FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592643May 20, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 13V528000 (STEERING) AND THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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