Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10352467August 28, 2010
STRUCTURE
DASH CRACKING AND COLLAPSED IN 2002 DODGE RAM 1500 CREW CAB TRUCK. THE DAMAGE CONTINUES TO GET WORSE AND NOW MY ELECTRICAL SYSTEM IS IN JEOPARDY, ALONG WITH MY LACK OF PROTECTION THAT IS PROVIDED BY A SOLID DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352324August 27, 2010
VISIBILITY, STRUCTURE
2002 DODGE RAM 1500 QUAD CAB PU. CRACKED DASHBOARD. SHARP EDGES COULD BE A SERIOUS ISSUE. ALSO, THE SUN VISORS FALL DOWN UNEXPECTEDLY CAUSING TEMPORARY LIMITED VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352143August 26, 2010
ENGINE AND ENGINE COOLING:ENGINE
2002 DODGE RAM 1500 4.7L- ONLY 60,000 MILES. DRIVING TRUCK AND THEN WITH NO WARNING, ENGINE LITE COMES ON, GAUGES ALL SHOOT IN THE WRONG DIRECTION. PULLED OVER BUT TOO LATE, BLEW THE HEAD GASKET. THERE IS A PROBLEM WITH THIS ENGINE DESIGN AND AFTER CHECKING THE WEB, THERE ARE TOO MANY PEOPLE OUT THERE WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351283August 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT WAS EXITING THE VEHICLE WHEN THE GEAR SHIFT SELECTOR INDEPENDENTLY MOVED FROM PARK AND THE VEHICLE BEGAN TO ROLL BACKWARD. THE CONTACT WAS ABLE TO APPLY THE EMERGENCY BRAKE AND PLACE THE VEHICLE BACK IN PARK. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD ONLY START WHEN IN NEUTRAL. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 07V555000 -POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: COLUMN SHIFT) BUT WAS TOLD BY THE DEALER THAT HIS VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351382August 23, 2010
VISIBILITY, ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN
2002 DODGE RAM 1500 QUAD CAB HAS A SURGING PROBLEM AT HIGHWAY SPEED. THE CHECK ENGINE LIGHT WILL COME ON AND IT IS READ AS TRANSMISSION FLUID PRESSURE SENSOR. THIS WAS REPLACED WITH A FACTORY SENSOR AND WITHIN 2 WEEKS IT DID IT AGAIN. AFTER 200 MILES THE LIGHT WENT OUT AND THE SURGING STOPPED ONLY TO START AND STOP REPEATEDLY UP TO THIS DATE, 8/23/2010. HOW CAN A SENSOR REPAIR ITSELF? IMPOSSIBLE! MILEAGE AT FIRST CHECK ENGINE LIGHT WAS LESS THAN 100,000. ALSO DASH IS CRACKED TO A COMPLETELY UNACCEPTABLE LEVEL FOR THE AGE OF THE VEHICLE AND MILEAGE ON DASH AT 138,000 WITH CARE TAKEN TO KEEP IT CLEAN AND CONDITIONED. CRACKS BEGAN AT 85,000 MILES. WIPERS WHEN OPERATING ON HIGH WILL LOWER SPEED AND WILL CONTINUE TO CHANGE FROM HIGH TO LOW INTERMITTENTLY UNLESS THEY ARE TURNED OFF AND TURNED BACK ON SEVERAL TIMES. DO NOT CONSIDER THIS SAFE IN ANY WAY. INTERMITTENT WIPER USE WITH DELAY FEATURE SEEMS TO BE COMPLETELY OKAY. AIR CONDITIONER WILL ONLY BLOW COLD AIR ON DRIVER'S SIDE AND BLOWS WARM AIR ON PASSENGER SIDE. AFTER 45 MINUTES OF A/C USE, ROARING SOUND ISSUES FROM THE VENTS AND A GRADUAL DECREASE IN ALL AIR BEGINS UNTIL ONLY WISPS OF AIR ESCAPES FROM DRIVER SIDE VENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350397August 18, 2010
STRUCTURE
DASH CRACKING DUE TO IMPROPER MOLDING TEMPERATURES OR MOLDING ADDITIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350422August 18, 2010
STRUCTURE
THE DASH BOARDS ON THE 2002 DODGE RAM 1500 IS MADE FROM AN INFERIOR PLASTIC THAT CRACKS,BUSTS,AND EVENTUALLY JUST FALLS INTO A GAPING HOLE. THIS RESULTS IN ELECTRICAL MALFUNCTIONS. I DID NOT REALIZE WHAT A WIDE SPREAD PROBLEM THIS WAS UNTIL I DID SOME RESEARCH OF MY OWN. THERE ARE THOUSANDS OF WEBSITES DEDICATED TO THIS VERY PROBLEM AND DODGE IS AWARE IT EXISTS BUT THUSFAR HAS NOT SUBMITTED A RECALL. I HAVE BEEN TRYING TO REPLACE MY DASH FOR THIS VERY REASON BUT THE COST IS VERY HIGH AND I FEEL AS A CONSUMER IT SHOULD NOT BE MY RESPONSIBILITY SINCE THE MATERIAL WAS INFERIOR TO BEGIN WITH. RIGHTNOW MY DASH IS GLUED TOGETHER AND I AM SURE THIS ISN'T A LONG TERM FIX BUT I HAVE NO OTHER CHOICE. THE ELECTRICAL PROBLEMS I HAVE READ THAT OTHERS HAVE HAD ARE NUMEROUS INCLUDING BUT NOT LIMITED TO HEADLIGHTS GOING OUT WHILE DRIVING IN DARK CONDITIONS. I AM AFRAID MY DASH TOO WILL COLLAPSE IF NOT REPLACED. PLEASE CONSIDER THE RAMIFICATIONS IF THIS PROBLEM ISN'T TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348481August 10, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT NOTICED THAT IN MAY 2010, THERE WAS A SMALL CRACK ON THE RIGHT SIDE OF THE INSTRUMENT PANEL. AS OF AUGUST 2010, THE CRACK BECAME BIGGER FROM THE WINDSHIELD TO OVER THE GAUGES. THE INSTRUMENT PANEL WAS ALSO BEGINNING TO SEPARATE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS APPROXIMATELY 68,000. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346125July 29, 2010
FUEL SYSTEM, DIESEL
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. HE THEN FURTHER INSPECTED THE FAILURE AND FOUND THAT THE FUEL PUMP WITHIN THE FUEL TANK HAD FAILED. AS A RESULT, THE FUEL INJECTORS ALSO FAILED. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,700 AND THE CURRENT MILEAGE WAS APPROXIMATELY 64,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345614July 27, 2010
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE DRIVESHAFT FRACTURED FROM THE VEHICLE, CAUSING THE REAR OF THE VEHICLE TO LOCK. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY WHERE THE CONTACT WAS AWAITING A DIAGNOSIS AND REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344720July 22, 2010
STRUCTURE
I HAVE A 2002 DODGE 1500 AND THE DASH BOARD IS CRACKING AND FALLING WHERE THE DEFROST BLOWS AND LAST WINTER I TURNED IT ON AND A SHARP PIECE OF THE DASH CUT MY FACE. I AIN'T SAYIN IT WAS BAD BUT IF IT WOULD HAD HIT ME IN THE EYE AND MADE ME WRECK AND DIE THEN MY FAMILY WOULD OWN DODGE. YALL SAY ITS NOT DANGEROUS AND I WOULD AGREE IF THAT WOULDN'T HAD HAPPENED TO ME BUT IT DID AND ITS EXTREMELY DANGEROUS AND I THINK YALL SHOULD RECALL THEM AND MAKE DODGE REPLACE THEM AND START MAKING THEM BETTER. I HAD A 98 GMC AND IT HAD NO PROBLEM SO THEY NEED TO MAKE THEM LIKE GMC DOES AND STOP MAKING EVERYTHING SO CHEAP BEFORE THEY KILL EVERYONE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10343752July 17, 2010
STRUCTURE
I HAVE A 2002 DODGE RAM WITH CRACKS ALL OVER THE DASH. RECENTLY A CAR PULLED OUT IF FRONT OF ME AND I HAD TO SLAM ON BRAKES. MY YOUNG NIECE WAS RIDING IN THE PASSENGER SEAT AND EXTENDED HER ARMS OUT IN FRONT OF HER. THE SEAT BELT WORKED BUT HER HANDS AND WRIST WERE CUT BY SHARP EDGES IN THE DASH PLASTIC. ONE CUT WAS PRETTY DEEP AND REQUIRED 12 STITCHES. THE CRASH EXPOSED OTHER SHARP EDGES AND SOME FELL INTO THE VENTS. THEY RATTLE WHEN I GO OVER BUMPS IN THE ROAD. DODGE NEEDS TO RECALL AND FIX THIS PROBLEM. I HAVE A 74 SILVERADO WITH ORIGINAL DASH. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10343009July 13, 2010
STRUCTURE
2002 DODGE QUAD CAB 1500 THE DASH IS FALLING APART. IT HAS SEVERAL CRACKS AND THE VENTS GRATES ARE FALLING CREATING JAGGED EDGES WHICH COULD EFFECT AIR BAG SAFETY AND POTENTIAL WIRING DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342560July 12, 2010
STRUCTURE
CRACKED DASH ~ SO BAD THE WHOLE DASH HAS CAVED IN AND IT IS CAUSING THE AIR CONDITIONER TO NOT WORK PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342612July 12, 2010
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE CONTACT APPLIED THE BRAKES WHILE DRIVING IN REVERSE AT 2 MPH; HOWEVER, THE BRAKES FAILED TO FUNCTION. THE POWER STEERING ALSO FAILED SIMULTANEOUSLY WITH THE BRAKES. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE POWER STEERING PUMP WAS REPLACED. THE FAILURE RECURRED WITHIN FOURTEEN MONTHS. THE POWER STEERING PUMP WAS REPLACED A SECOND TIME AT A LOCAL REPAIR FACILITY. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 57,000. UPDATED 09/09/10. *LJ UPDATED 09/14/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342326July 9, 2010
ENGINE AND ENGINE COOLING:ENGINE
UNEXPECTED ENGINE STALL, PARTICULARLY WHILE DRIVING. WOULD DRIVE AT NORMAL SPEEDS WITH NO UNUSUAL ACCELERATION OR LOADS (50 MPH MAX WHERE I LIVE), AS FOOT IS REMOVED FROM ACCELERATOR, RPM'S DROP OFF TO ZERO (STALL) WHILE IN MOTION, SOMETIMES AT SPEEDS UP TO 50 MPH CAUSING LOSS OF POWER STEERING AND POWER BRAKES, WITH LAST INCIDENT OCCURRING ON A LONG TURN ON HIGHWAY CAUSING A SURPRISING AND SUDDEN LOSS OF REASONABLE CONTROL OF VEHICLE, FURTHER CAUSING ME TO CROSS CENTER LINE INTO ONCOMING TRAFFIC. FURTHERMORE, HAD DIFFICULT TIME PULLING OVER AND NEARLY OVERRAN SAFE STOPPING AREA DUE TO POWER BRAKE LOSS, CAUSING ME TO REACH A DITCH NEAR SHOULDER, THUS NEARLY CAUSING ROLLOVER THAT WAS AVOIDED BY ATTEMPTING TO RIDE OUT OF DITCH PRIOR TO REACHING UTILITY POLE WHICH BY DOING SO, CAUSED VEHICLE TO SWERVE BACK INTO TRAFFIC (NOT ONCOMING), ALL WHILE HAVING TO WRESTLE STEERING WHEEL AND BRAKES TO GET VEHICLE TO RESPOND ENOUGH TO FINALLY BE ABLE TO PULL SAFELY OFF THE ROAD. ENGINE STALL DOES NOT OCCUR EACH TIME AND IS INTERMITTENT WITH NO REAL INDICATION AS TO WHY. AFTER DODGE MECHANIC WAS UNABLE TO DETERMINE PROBLEM, I RESEARCHED MYSELF AND FOUND MANY OTHER PEOPLE WITH SIMILAR PROBLEM RELATED TO SLUDGE. ASKED MECHANIC TO VERIFY, AND LATER CONFIRMED WAS THE CASE, BUT, SAYS WAS MY FAULT!?! (I CHANGE OIL EVERY 2.5K - 3K WITHOUT FAIL AS PER MFG REQUIREMENTS). ULTIMATELY HAVE LEARNED OF POSSIBLE DESIGN FLAW BY DODGE REGARDING POOR OIL FLOW THROUGH ENGINE PORTS, ETC, OF WHICH CORPORATE READILY DENIES. I SEE ABSOLUTELY NO REASON WHATSOEVER HOW THIS CAN NOT BE A SERIOUS DESIGN FLAW THAT NEARLY KILLED ME, MY DAUGHTER AND THE POOR GUY IN THE ONCOMING LANE. ONLY CORRECTION AVAILABLE IS NEW ENGINE WHICH HAS NOT BEEN DONE DUE TO EXCESSIVE COSTS, THEREFORE TRUCK NOW SITS. I AM A WELL ROUNDED DRIVER WITH LOTS OF EXPERIENCE IN MOST VEHICLES, LARGE TRUCKS AND HEAVY EQUIPMENT AND CAN HANDLE SITUATIONS BETTER THAN MOST PEOPLE. IT TAKES A LOT TO PUT FEAR IN MY HEART AND THIS REALLY SCARED ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341873July 7, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
RECENTLY I HAD TO REPLACE THE MAJOR FUSE BOX IN MY 2002 DODGE RAM1500. THE OLD BOX SHORTED OUT AND AS A RESULT I LOST MY PARK LIGHTS, DRIVING LIGHTS, AS WELL AS MY LICENSE PLATE LIGHTS. I WAS FIRST MADE AWARE OF IT BY THE POLICE WHEN I WAS OUT DRIVING WITH NO TAIL LIGHTS. IT WAS A GOOD THING I WAS STOPPED OR I COULD HAVE BEEN REARENDED OR IN A MAJOR ACCIDENT BEFORE I NOTICED THEY WERE NOT WORKING. I ENDED UP REPLACING THE FUSE BOX AT A COST OF 600.00. I GUESS THIS WAS A CONCERN OF DODGE BECAUSE THEY HAD FUSE BOXES ONHAND AND AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341329July 3, 2010
FUEL SYSTEM, DIESEL
ON 1998.5 - 2002 DODGE RAM PICK UP WITH THE 5.9 CUMMINS DIESEL THERE IS A REAL PROBLEM WITH VP-44 INJECTION PUMP FAILURES. SEVERAL VP RE BUILDERS LAY THE PROBLEM TO HEAT FAILURE & VIBRATION DUE TO SOLDER JOINTS CRYSTALLIZING. THESE PUMPS ARE NOT CHEAP & THE PROBLEM WAS SO BAD THAT FED X FORCED BOSCH THE MANUFACTURE OF THESE PUMPS TO DO SOMETHING ABOUT IT. NOT EVERYONE HAS THE MONEY TO REPLACE ONE OF THESE PUMPS. YOU NEVER KNOW WHEN ONE OF THESE PUMPS ARE GOING TO FAIL. IF YOU ARE ON THE HIGHWAY OR IN AN INTERSECTION & IT WOULD FAIL TAT THEN BECOMES A TRAFFIC HAZARD. I HAD ON GO BAD 9/17/2004 & NOW I HAVE ANOTHER GOING BAD NOW. THEY COST AROUND $2500.00 TO $3000.00 TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341330July 3, 2010
STRUCTURE
THE DASH ON MY 2002 DODGE RAM 1500 IS CRACKING AND FALLING APART. THIS IS A SERIOUS SAFETY HAZARD IF THE TRUCK IS IN AN ACCIDENT, SHARP PIECES OF PLASTIC COULD INJURY PEOPLE IN THE TRUCK AND INTERFERE WITH THE AIRBAGS. THERE ARE HUNDREDS OF OTHER REPORTS JUST LIKE MINE ON THE INTERNET BUT DODGE WILL NOT DO ANYTHING ABOUT IT BUT CHARGE THE CUSTOMER APPROXIMATELY $800.00 TO REPLACE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340679June 29, 2010
EXTERIOR LIGHTING, VISIBILITY, ELECTRICAL SYSTEM
TOOK TRUCK TO DEALER BECAUSE THE HEADLIGHTS, TAILLIGHTS WERE GOING ON AND OFF INTERMITTENTLY WHETHER THE LIGHT SWITCH WAS ON OF OFF AND THE KEY WAS IN THE RUN POSITION (STARTED OR NOT) AND WINDSHIELD WIPERS WOULD TURN OFF WHEN THIS HAPPENS. I ABOUT HAD A TERRIBLE ACCIDENT WHEN I FOUND OUT THE WIPERS QUIT WORKING, IMAGINE THAT! TOOK MY 2002 DODGE RAM 4X4, 3.7L QUAD CAB SPORT TO DEALER AND THEY SAID IT WAS THE PDC (POWER DISTRIBUTION CENTER (FUSE BOX)) THAT THEY ARE PRONE TO CORROSION AND THEY HAVE REPLACED MANY OF THEM. WHY NO RECALL WHEN MANY LIVES ARE AT STAKE HERE AND SO MANY PROBLEMS WITH THESE FOUND? COULD HAVE BEEN ME, AND I HAVE 3 CHILDREN THAT DEPEND ON ME, SO CHRYSLER OWN UP TO IT AND DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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