Dodge Neon Complaints

3,495 consumer complaints on file.

#10054646January 22, 2004
ENGINE AND ENGINE COOLING
HEAD GASKET LEAKING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054507January 20, 2004
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
I PURCHASED THIS DODGE NEON VEHICLE FROM DODGE DEALER ST. MTN GA IN AUG 1999-WHO TRANSOUTH MORTGAGE CORP WAS THE 2ND LENDER 6533 FLYING CLOUD DR EDEN PRAIRIE MN 55344 AND BOUGHT THE ACCOUNT BEFORE I COULD MAKE MY FIRST PAYMENT. PLUS DODGE LIED ON THE ORIGINAL CONTRACT AND SAID I PAID DOWN SO MUCH MONEY WHEN I DIDNT AND I HAD ONLY A TRADE IN A, FORD ESORT. I TOOK THE CAR TO MECHANICS WHO SAID THE ENGINE IS NO GOOD, LIKE THE CAR HAD SAT IN A CANEL. I ASK THEM TO COME GET THE CAR AND THEY REFUSED. THEY TOLD ME THE BANK WILL CONTACT ME TO APPROVE THE LOAN WE NEVER SPOKE. WE KEPT MISSING EACH OTHER CALL. THEN WHEN I MOVED TO FL 2001 THEY WANTED TO PICK UP THE CAR THEN WHICH THEY DID BY 3/02. IN TURN THEY SOLD THE CAR FOR WHAT I DONT KNOW. THE DEFICIENCY IS 11,703.42 AFTER I PAID 360 PER MTH OVER 9K. AND NOW THEY SENT IT TO COLLECTIONS AGENCY WHICH I SENT DISPUTE LETTERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
5
#10055431January 20, 2004
ELECTRICAL SYSTEM:WIRING
VEHICLE INTERMITTENTLY STALLED. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM, BUT REPAIRED THE WIRING HARNESS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054529January 20, 2004
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 1997 DODGE NEON - A MODEL (AND APPARENTLY, THE DODGE BRAND ITSELF) THAT HAS A REPUTATION FOR BLOWING HEAD GASKETS AT ABOUT 60,000 MILES BECAUSE OF A POOR COMPOSITE MATERIAL THE GASKETS WERE MADE OUT OF. *AK JUST TODAY, I FOUND THE TELL-TALE SIGN OF FLUID MIXTURE (OIL IN MY COOLANT LINES) THAT INDICATES A HEAD GASKET FAILURE. I CALLED CHRYSLER AND EXPLAINED MY SITUATION, AND THE CUSTOMER SERVICE REP TOLD ME THAT BASED ON MY CAR'S YEAR AND THE MILEAGE (APPROX 54800), THERE WAS NOTHING THEY COULD DO. I'VE SCOURED THE INTERNET AND FOUND COUNTLESS TALES OF "SECRET WARRANTIES" AND "CUSTOMER GOODWILL MONEY." STORIES ABOUT CHRYSLER PAYING FOR THE ENTIRE COST OF A REPLACEMENT, $100 DEDUCTABLES, 50/50 SPLIT POLICIES, AND OF COURSE, DOWN-RIGHT REFUSALS AND DENIALS OF THE PROBLEM ITSELF, WHICH CHRYSLER ACKNOWLEDGED IN A SERVICE BULLITEN, LOCATED HERE: HTTP://WWW.NEONS.ORG/NEONTSB/TSB/09/090598.HTM THEY KNOW ABOUT THE PROBLEM, AND HAVE FOR MANY YEARS, BUT CONTINUE TO DENY CUSTOMERS THE APPROPRIATE COMPENSATION FOR A PROBLEM THAT IS THEIR FAULT. I'M GOING TO CALL MY LOCAL DODGE DEALERS TO SEE IF I CAN GET ANY DIFFERENT ANSWERS FROM THEM, BUT I DOUBT IT. MY COMPLAINT STANDS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054458January 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED A 1996 DODGE NEON FROM BOBB CHEVROLET ON 12/28/99. THE SALES FOLKS WERE TIM AND WENDY RYAN. I PAID $6343.85 FOR THE CAR. THE SERIAL NUMBER OF THE CAR IS [XXX] WHEN I PURCHASED THE CAR I ASKED TIM RYAN 2 QUESTIONS: (1) WOULD HE HAVE THE HEAD GASKET CHECKED AND (2) WHY WAS THE TRANSMISSION SLIPPING. BYERS FIXED THE HEAD GASKET AND HE SAID THAT SLIPPING TRANSMISSION WAS A CHRYSLER THING. THE HEAD GASKET WAS LEAKING ALL THROUGH THE SPRING AND SUMMER OF 2000. SO ON 9/8/2000, THE HEAD GASKET WAS REPLACED AT BYERS. IT WAS BYERS INVOICE [XXX]. AT THIS TIME, I ASKED IF THE HEAD WAS RESURFACED AND CHECKED FOR CRACKS ALONG IF THE HEAD BOLTS WERE REPLACED. I WAS TOLD THAT IF BYERS DID THIS AND WAS TOLD NO. I TOOK AWAY FROM THIS THAT THIS WORK WOULD BE TOO EXPENSIVE AND THAT WAS WHY IS WASNT DONE. I WAS TOLD YESTERDAY, 1/14/04 THAT I HAD A POSSIBLE HEAD GASKET LEAK AGAIN. SO I WENT BACK TO BYERS FOR HELP. TREAT SAID TODAY THAT CHRYSLER WONT COVER THIS WORK UNDER WARRANTY. QUESTIONS: 1.WHY DID THE HEAD GASKET LEAK AFTER 37,000 MILES? 2.IF THE HEAD WAS RESURFACED AND CHECKED FOR CRACKS AND HEAD BOLTS REPLACED AS I ASKED FOR IN 2000, WOULD I WILL HAVE THE PROBLEMS IN 2004. 3. HOW MANY OTHER DODGE NEONS HAVE BAD HEAD GASKETS AND HAVE TO BE REPLACED 3 TIMES IN 44000 MILES. 4. WHEN THE WORK WAS DONE ON THE HEAD GASKET IN 1/2000 AND 9/2000, WHAT WORK WAS DONE EXACTLY? WERE THE HEADS TAKEN OUT AND CHECK BY DEFECTS. I NEED TO KNOW SINCE I NOW THINK THAT THE HEAD GASKET PROBLEM IS CAUSING PROBLEMS WITH THE COOLING SYSTEM, IE THE ANTI-FREEZE IS LEAKING. *CB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054344January 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
SEE COMPLAINT 10053281 FOR INITIAL BACK ROUND INFO. RADIATOR REPLACED DUE TO COOLANT TRANSMISSION BLOW-OUT. THAT COST ME $500. THEN WHEN THE 5 STAR DEALER TESTED THE CAR, THE TRANSMISSION FAILED. DEALER WANTED 600 JUST TO INVESTIGATE AND SAID THAT IT COULD COST AS MUCH AS $2,500 ADDL TO REPLACE. I JUST READ ABOUT COMPLAINT 10039597 WITH SAME PROBLEM. IT SOUNDS LIKE THERE IS A MFG DEFECT THAT CHRYSLER IS NOT OWNING UP TO. I CALLED CHRYSLER ABOUT THIS AND THEY WERE NOT GOING TO DO ANYTHING ABOUT THIS BECAUSE I DID NOT BUY EXTENDED COVERAGE. PLEASE GET BACK TO ME. THANK YOU. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070999January 15, 2004
UNKNOWN OR OTHER
I HAD PURCHASED A 2002 DODGE NEON SXT IN SEPTEMBER OF 2002. AFTER A FEW MONTHS OF DRIVING MY CAR UNTIL TODAY OCTOBER 10TH, 2003 I HAVE HAD MY CAR AT THE DEALER 6 DIFFERENT TIMES FOR THE SAME PROBLEM. I HAVE AN ELECTRICAL SHORT SOMEWHERE WHERE IT MAKES ALL MY GAUGES DIE AND FLICKER. THE BRAKE AND SEAT BELT LIGHT COME ON AND CHIME...MY DOME LIGHT FLICKERS LIKE A STROBE LIGHT..MY RADIO CUTS OUT AND SOMETIMES MY POWER WINDOW WILL NOT WORK PROPERLY. THE FIRST COUPLE TIMES THE SAID CLUSTERS IN THE BACK OF THE DASH HAD TO BE TIGHTENED. AFTER THIS DIDN'T WORK THE NEXT STEP WAS TO REPLACE THE DASHBOARD. AFTER THIS DIDN'T WORK THEY DECIDED TO RIG AN AUXILLARY GROUND TO MY BATTERY BY SPLICING INTO THE CLUSTER ON THE BACK OF THE DASH. THE LAST STRAW WAS WHEN THEY TOOK MY CAR AND WANTED IT FOR A WEEK, BUT I GOT IT BACK IN 2 DAYS AND THE RESPONSE WAS WE CAN'T DUPLICATE IT...SO WHEN CAN'T FIX IT. WE'RE STUMPED. I DON'T ACCEPT THAT AS AN ANSWER AND NOW HAVE BEEN GETTING THE RUNAROUND FROM THE DEALERSHIP AND CHRYSLER HEADQUARTERS IN DETROIT. EVEN SO MUCH SO THAT A WOMAN WHO WORKED THERE TOLD MY THEY ARE GOING ABOVE AND BEYOND WHAT THEY NEED TO DO FOR ME AS A CUSTOMER BY PROVIDING ME WITH A RENTAL. IF THEY WOULD HAVE WENT ABOVE AND BEYOND FOR ME THEY WOULD HAVE FIXED IT THE FIRST TIME...NOW I DON'T EVEN WANT THE CAR ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071031January 15, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
HAD CAR REPAIRED FOR A CRACKED HEAD GASKET AND CRACKED RADIATOR. I ASKED THE DEALERSHIP WASN'T THERE A RECALL ON CRACKED GASKETS I WAS TOLD FOR THE 98 DODGE NEON. GOT NEW BRAKE PADS. THEY SQUEAL LOUD AND IT TAKES A LOT FOR CAR TO COME TO A COMPLETE STOP. HAD TO GET A NEW THERMOSTAT ON MY CAR BECAUSE IT KEPT RUNNING HOT. IF THEY REPLACED MY RADIATOR IN JAN 2003 WHY IS MY THERMOSTAT OUT. ALSO THE CHECK ENGINE LIGHT CAME ON AND HAD TO HAVE THE FUEL INDUCTOR REPLACED ALONG WITH A FEW OTHER THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071051January 15, 2004
AIR BAGS, STRUCTURE, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER, TIRES
I WAS IN A SMALL COLLISION AT THE SPEED OF 10 MPH OR LESS. I REAR ENDED A FORD F150 TRUCK BECAUSE MY BRAKES SKIDED ON THE ROAD, MY 2003 NEON FISHTAILED, AND I HIT THE BUMPER OF THE TRUCK. MY RIGHT HEADLIGHT WAS SMASHED, AND MY RADIATOR WAS ALSO BROKEN. AFTER 3 MINUTES MY ENGINE CAUGHT ON FIRE, AND MY ENTIRE CAR WAS ENGULFED IN FIRE WITHIN 5 MINUTES AFTER THE COLLISION. MY AIRBAG ON BOTH DRIVER AND PASSENGER SIDE DID NOT GO OFF, I DIDN'T HIT THE TRUCK AT A HIGHSPEED, YET MY CAR WENT UP IN FLAMES. EVERYTHING IN THE CAR WAS MELTED, AND I THINK THIS CAR IS VERY UNSAFE. HAD I HIT A TRUCK OR BEEN HIT BY ANOTHER LARGE OR SMALL CAR, I HATE TO WONDER WHAT WOULD OF HAPPENED THEN. WOULD I OF MADE IT OUT IN TIME BEFORE IT CAUGHT ON FIRE, OR WOULD IT BLOW UP ON IMPACT?! NEONS ARE NOT SAFE, AND I THINK THIS CAR WILL CATCH ON FIRE AT ANY SPEED. I HAVE PICTURES OF THE CAR THAT SHOWS THE DAMAGE FROM THE COLLISION, AND YOU WOULDN'T EVER THINK THE SMALL DAMAGE COULD CATCH THIS CAR ON FIRE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10071052January 15, 2004
ENGINE AND ENGINE COOLING
THE BIGGEST PROBLEM I HAVE IS THE ENGINE OIL LEAKING. IT IS SO COSTLY TO REPAIR EVERYTIME. I NEVER CONTACTED THE DODGE COMPANY SINCE I THOUGH THAT I GTO A BAD CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071098January 15, 2004
ENGINE AND ENGINE COOLING
RECENTLY (IN OCTOBER), THE CAR STALLS INTERMITTENTLY. I HAPPENS IN LOW SPEED AND WHEN I DON'T ADD OIL. THERE IS A OIL WARNING TOGETHER WITH THE STALLING. USUALLY I CAN NOT START THE CAR RIGHT THEN. BUT IF I ADD OIL IMMEDIATELY AND KEEP ADDING OIL WHEN I TURN ON THE KEY, I CAN TURN ON THE CAR. WHEN I RELEASE THE OIL PRESS, THE ENGINE STALLS AGAIN. I TRIED TWICE IN THE LOCAL DODGE DEALER. THEY CAN NOT FIX IT AND CAN NOT FIND THE REAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071137January 15, 2004
VISIBILITY, SERVICE BRAKES, HYDRAULIC, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE, AIR BAGS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
BOUGHT CAR FROM FATHER IN LAW, HE BOUGHT THE CAR NEW. HE HAD NO PROBLEMS WITH IT.SOON AFTER I BOUGHT FROM HIM IN 2000(IT WAS STILL NEW!),POWER WINDOWS QUIT WORKING THEN STARTED WORKING AGAIN.CRUISE CONTROL WENT OUT, STILL DONT WORK. FRONT END CRASH 2003 MAY, 4783.45 IN DAMAGE, AIR BAG DID NOT DEPLOY AT 40MPH !!! I HAD CAR REPAIRED BY NON CHRYSLER GARAGE AS PER ADVICE OF ERIE INSURANCE CO. ERIE WONT COVER BECAUSE THEY SAY ITS CHRYSLER'S PROBLEM, CHRYSLER SAYS ITS MY PROBLEM BECAUSE WORK WAS DONE AT NON DAIMLER CHRYSLER GARAGE AND THEY WERE RUDE AND HUNG UP ON ME! ERIE TOLD ME TO HAVE DIAGNOSTIC CHECK DONE ON IT BECUZ IN AUG 03 THE AIR BAG LITE STARTED TO COME ON AND HORN WONT WORK. I HAD THE CHECK DONE AND THEY SAID CLOCKSPRING NEEDS REPLACED. NOT ERIE OR CHRYSLER WILL FIX.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10071271January 15, 2004
ENGINE AND ENGINE COOLING
HEAD GASKET FAILURE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10071365January 15, 2004
UNKNOWN OR OTHER
THE CAR WAS BOUGHT IN MARCH OF 2003 AND 2 WEEKS LATER WE HAD A WINDSHIELD REPLACED . SINCE THAT TIME WHEN EVER WE HAVE HEAVY RAINFALL WATER LEAKS IN ON THE PASSENGER SIDE COMING IN THROUGH THE HEATING VENT . ALL BASIS HAVE BEEN COVERED CONCERNING THE WINDSHIELD REPLACEMENT. WE THOUGHT IT WAS AN IMPROPER WINDSHIELD INSTALLMENT BUT IT IS NOT.WE TOOK IT TO THE DEALERSHIP WHERE WE BOUGHT IT AND THEY CLEANED OUT THE WATER DRAIN FOR THE HEATER BUT SINCE THEN WE HAD A HEAVY RAINFALL AND IT STILL CONTINUES TO LEAK . OBVIOUSLY THEY HAVE NO IDEA WHAT THE PROBLEM IS AND AT THE SAME TIME IM GETTING MORE AND MORE FRUSTRATED ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069247January 15, 2004
AIR BAGS, EQUIPMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EXTERIOR LIGHTING
NO POWER TO RADIO, LIGHTS, LOCKS, SUNROOF. NON WORKING AIRBAG MOSULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069754January 15, 2004
ENGINE AND ENGINE COOLING
FIRST OF ALL, MY CAR HAS BEEN LEAKING OIL FOR QUITE A FEW MONTHS NOW ...I JUST KEPT PUTTING A QUART IN EVERY NOW AND THEN. WELL, WHEN I WENT TO GET THE CAR INSPECTED AT PEP BOYS, THEY SAID THAT MY HEAD GASKET WAS LEAKING. THEY RECOMMENDED ME GETTING AN ESTIMATE AND THE WORK DONE AT AN AUTHORIZED DODGE DEALER. I WANT TO FIND OUT MORE INFORMATION FROM YOUR ORGANIZATION OR FROM DODGE ON THE HEAD GASKET PROBLEMS THAT DODGE NEONS HAVE. I DIDN'T KNOW THIS UNTIL VERY RECENTLY. I HAVE NO REPAIR DATE OR COST YET. I WAS HOPING TO GET INFORMATION BEFORE I GET AN APPOINTMENT/FIXED. CAN'T THIS BE A RECALL? IF SO MANY PEOPLE HAVE THIS PROBLEM WITH THEIR NEONS WHY DOESN'T DODGE FIX THEM? I AM PAYING A CAR LOAN ON THIS AND IT NEEDS FIXED ALREADY...AND IT IS A MAJOR FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069957January 15, 2004
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC, SUSPENSION, UNKNOWN OR OTHER
THE BRAKES ON THE CAR ARE JUST TERRIBLE. I BOUGHT THE CAR IN 2002, IT WAS A 1995 NEON DODGE(BEST I COULD BUY BACK THEN). BUT IN LESS THAN A YEAR SINCE I'VE HAD THE CAR I'VE HAD TO HAVE THE AIR CONDITIONER FIXED ONE TIME, THE PAINT IS BASICALLY PEELING OFF BY ITSELF, BUT THE WORST PART ARE THE BRAKES, I'VE HAD THEM CHANGED THREE TIMES IN LESS THAN EIGHT MONTHS. ONCE I ALMOST GOT IN CAR ACCIDENT BECAUSE THEY FAILED ON ME. SINCE I BOUGHT IT IN A SMALL LOCAL DEALER SHOP MUCH COULD NOT BE DONE, BUT I AM LOOKING FOWARD TO GETTING A BETTER CAR WITH BETTER SAFETY FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070180January 15, 2004
STEERING, POWER TRAIN
WHEN I COME TO A COMPLETE STOP THE CAR JERKS. IT KIND OF FEELS LIKE ITS CHANGING GEARS. I HAVE BROUGHT THE PROBLEM TO SOUTHSIDE DODGE ON SOUTH ORANGE BLOSSOM TRAIL IN KISSIMMEE, FLORIDA ABOUT FOUR TIMES. THE FIRST TIME THEY PERFORMED RECALL B27 AND SAID THAT THAT WASN'T THE PROBLEM. SO THEY WENT BACK AND FOUND THE PROBLEM. FIXED IT AND NOTICED IT ON THE WAY HOME BUT DIDN'T THINK ANYTHING OF IT. ABOUT 9320 MILES LATER IT WAS AS BAD AS THE FIRST TIME I BROUGHT IT IN. THEY TOLD ME THEY HAD TO PERFORM A FLASH TO REPROGRAM THE COMPUTER. OK TOOK THEIR WORD FOR IT. WENT HOME DID IT ALL THE WAY HOME. CALLED THEM WHEN I HAD RETURNED HOME AND THEY SAID IT HAD TO MEMORIZE THE WAY I DRIVE. GIVE IT A COUPLE OF DAYS. GAVE IT MONTHS TILL I COULD BRING IT IN AGAIN. THIRD TIME I BRING IT IN THEY HAD THE TRANSMISSION MECH. COME AND DRIVE SO I CAN POINT OUT THE PROBLEM. SO AND SO FORTH THE PROBLEM BANGED WHEN WE CAME TO A STOP AND CAME TO THE DEALERSHIP. HE WENT AND TALKED WITH THE SERVICE ADVISOR AND HE CAME OUT. HE TOLD ME THEY HAD TO ERASE THE MEMORY OF THE CAR AND REPROGRAM THE COMPUTER BECAUSE SINCE THERE IS TWO DRIVERS IT LEARNS THE WAY ONE DRIVER DRIVES AND WHEN THE OTHER DRIVER DRIVES THE CAR IT MESSES UP AND YOU GET THIS PROBLEM. SO THERE IS NOTHING WRONG WITH THE CAR. THE SEVICE MANAGER DROVE THE CAR AND NEVER RETURNED WITH AN ANSWER. THE FOURTH TIME I BROUGHT THE VEHICLE IN THEY DID THE SAME THING TO ME AS LAST. LET ME REMIND YOU THE LAST TWO TIMES I HAD BROUGHT THE VEHICLE IN THEY TOLD ME THEY WOULD SEND AN INVOICE IN THE MAIL FOR MY CONVENIANCE, HAVEN'T RECEIVED EITHER. I THINK I'M GETTING JEKED AROUND HERE AND I WOULD LIKE TO GET THIS PROBLEM RESOLVED. ALL I'M ASKING FOR IS THE PROBLEM FIXED. CAN YOU PLEASE HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070371January 15, 2004
ENGINE AND ENGINE COOLING, AIR BAGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN, EQUIPMENT:ELECTRICAL
SINCE OWNING THIS CAR I HAVE HAD NOTHING BUT PROBLEMS FROM 0 TO 36,000 MILES MOST WERE MINOR AND WERE TAKEN CARE OF BY THE DEALER (ALTHOUGHI HAD TO TELL THEM WHAT WAS WRONG - THEY REPLACED THE WRONG PARTS THE FIRST TIME!). UNFORTUNATELY, MOST OF THE PROBLEMS OCCURED AFTER 36,000 MILES WERE ON THE ODOMETER AND CHRYSLER HAS NOT BEEN TOO RESPONSIVE TO MY REQUESTS FOR ASSISTNACE. I HAVE BEEN TOLD BY THE DEALER THAT MY VEHICLE IS OUT OF WARRANTY AND THAT THEY WOULD BE HAPPY TO FIX IT BUT WHO WANTS TO PAY $75.00 SO THAT A TECHNICIAN CAN LEARN TO FIX MY CAR. IN FRUSTRATION, I HAVE PURCHASED A SHOP MANUAL AND HAVE STARTED TO REPAIR THESE PROBLEMS MYSELF. MY SUN ROOF NEEDS A 10 CENT PLASTIC PART WHICH CHRYSLER DOES NOT STOCK SO IN ORDER TO GET IT I NEED A NEW $500 SUNROOF MECHANISM! NOW, MY TRANSMISSION WILL NOT SHIFT PROPERLY (IN ALL GEARS) AND I EITHER NEED TO REBUILD THE TRANSMISSION, REPLACE THE CLUTCH OR THE CLUTCH CABLE. IF YOU WOULD LIKE MORE INFORMATOIN ON MY SAGA PLEASE FEEL FREE TO CALL ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070409January 15, 2004
UNKNOWN OR OTHER
I OWN A 1998 DODGE NEON WITH 89,700 MILES ON IT. I TOOK IT TO VALLEY SMOG AND REPAIR IN VAN NUYS, CA. I TOOK IT THERE TO GET MY 90,000 MILE WORK DONE ON IT. AS THEY WERE PULLING IT INTO THE GARAGE THEY NOTICED A SUBSTANTIAL OIL LEAK. WHEN THEY PUT THE CAR ON THE RACK, THEY SAW OIL ALL OVER THE BOTTOM OF THE CAR. I WAS CALLED AND TOLD THAT MY HEAD GASKET WAS CRACKED AND NEEDED TO BE REPLACED AS DRIVING ON IT ANY MORE WOULD CAUSE THE ENGINE TO EXPIRE. I TOLD THEM TO PROCEED WITH THE WORK, WHICH ENDED UP COSTING ME JUST OVER $1100. I DID SOME RESEARCH ON THE WEB AND DISCOVERED THAT MANY PEOPLE HAVE HAD THIS PROBLEM. WITH FURTHER RESEARCH I FOUND OUT THAT CHRYSLER HAD SECRETLY EXTENDED THE WARRANTY ON THIS PART TO 5 YEARS/100,000 MILES AND WOULD REIMBURSE THE OWNER OF THE CAR IF ANY WORK WAS DONE TO FIX THIS PROBLEM. I CALLED THE 800 NUMBER AND WAS TOLD THAT BECAUSE OF THE AGE OF MY CAR AND THE FACT THAT THE WORK WAS DONE AT A NON DODGE GARAGE, I WOULD NOT BE REIMBURED MY $1100. AS I ALREADY EXPLAINED, MY CAR WAS NOT 5 YEARS OLD YET AND HAD NOT REACHED 100,000 MILES. THE MAN THAT I SPOKE WITH, A GUY NAMED MIKE, MADE IT SEEM LIKE I SHOULD HAVE DRIVEN MY CAR, LEAKING OIL, TO DODGE TO PAY DOUBLE THE MONEY AND STILL NOT HAVE ANY RECOURSE FOR THE SITUATION. I'D LIKE TO KNOW IF YOU CAN HELP ME IN FINDING OUT ANY ADDITIONAL INFORMATION ABOUT THIS SECRET WARRANTY AND ALSO I'D LIKE SOME HELP IN GETTING MY MONEY BACK. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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