Dodge Journey Complaints (2018)

237 consumer complaints on file.

#11660707May 13, 2025
VEHICLE SPEED CONTROL:CRUISE CONTROL, BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660761May 13, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660186May 10, 2025
EXTERIOR LIGHTING
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contact FCA, the mfr of the headlight assy., and when I contact them they tell me I need to contact Dodge. No one will help me with this defective assy they installed on the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654113April 11, 2025
SEATS
Owner was driving about 40 mph when the headrest popped open. There were no collisions or issues when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653995April 10, 2025
ELECTRICAL SYSTEM
Back up camera goes black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652319April 2, 2025
UNKNOWN OR OTHER
Got my wheels balanced, the technician informed me that all 4 of my rims were warpped. Car leaks coolant and overheats when using heat in cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649666March 21, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
At first,unknown, All problems are in the Tailgate,of which you cant see while driving. Tailgates are designed to be used. First ,the backup camera went out, then the third brake light went, and you can ONLY SEE when backing up to a Large picture window-also,parking light R/S in tailgate is out. NOW, I asked my granddaughter to open the tailgate when the car is LOCKED, and it OPENS- (Security) I then looked up on YOUTUBE, and found many on how to fix due to BAD WIRING at the hinge. A service repair ticket dated 11/21/24 from Bill Volz in westchester,NY noted immediate attention but did not see the rest items in need of correction. Security- Tailgate not locking Safety- multiple lights not working, Camera out,and windshield wiper /tail occaisionally --All connected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645181February 26, 2025
SERVICE BRAKES
The contact owns a 2018 Dodge Journey. The contact stated while driving 60 MPH, the brake pedal was depressed, and the vehicle shook abnormally. No warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The contact stated that all four tires were replaced; however, the failure persisted. The vehicle was taken to Midas but was not diagnosed or repaired. The vehicle was taken back to an independent mechanic; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644390February 23, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The cruise control has stopped working. And there is faulty wiring in the hood making the check engine light come on. And a huge water and oil leak we just got the vehicle Friday 2/21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641042February 6, 2025
AIR BAGS, SEATS
I came out of a meeting and found it this way. There is no evidence of an accident or hit while I was away. Also there is no evidence of anything making impact with the headrest inside the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640881February 5, 2025
POWER TRAIN, BACK OVER PREVENTION, EXTERIOR LIGHTING
The contact owns a 2018 Dodge Journey. The contact stated while driving at night, the contact noticed that the headlights were significantly dim. The vehicle was taken to AutoZone, where the cause of the failure could not be determined. The contact had been driving with the high-beam headlights at night. Additionally, the contact stated while driving 35-45 MPH and depressing the accelerator pedal to merge into another lane, the vehicle failed to respond. The traction control warning light and an unknown warming light were illuminated. The contact stated that the failure had been recurring while driving 35-45 MPH, which required the contact to pull to the side of the road on each occasion. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed on some occasions and the contact was able to drive safely; however, on other occasions, the failure recurred upon resuming driving. The vehicle was taken to AutoZone, and to the dealer; however, the failure could not be duplicated. Additionally, the contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to AutoZone, where the failure could not be duplicated. The contact's husband replaced the rearview camera fuse, per the Owner's Manual instructions; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact related the failures to NHTSA Campaign Numbers: 22V723000 (Exterior Lighting), 18V524000(Electrical System), and 18V398000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640003January 31, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In my journey my back up camera is the mirror not the center one. The thing is my mirror doing the same thing cant even see and idk how. Its all blurry the thing is the mirror looks really good and the camera. Im original owner. Also the cruise control doesn't even work or operate. Its wild how having a vehicle will have so many important things fail. I see Hondas from the 90s and their cruise working, and cars that had their first back up like a 2010 acura zdx I tinted worked like it was brand new still and its still ome for tht owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633702January 2, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to depress the brake pedal was displayed. The engine and traction control warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined the failure was due to the electrical system. The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, where it was determined that the failure was due to the oil. The vehicle was repaired, but the failure recurred. The contact stated that while her husband was driving at undisclosed speeds over a bridge, the steering wheel and the brakes became inoperable, and the vehicle shut down. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the electrical system, transmission, timing chain, camshaft, and engine needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632478December 26, 2024
EXTERIOR LIGHTING
The contact owns a 2018 Dodge Journey. The contact stated while parked or driving, the headlights would become fogged. The skid and a check engine warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed where it was diagnosed with sensor issues. The vehicle was repaired however the warning light re-illuminated. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,784.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632147December 23, 2024
EXTERIOR LIGHTING, AIR BAGS, STRUCTURE:BODY
Reflectors are critical for visibility especially when it is foggy outside. My reflectors made my vehicle less visible to other driver because he backed his trailer into my car not seeing my lights or me and directly caused or perhaps contributed to the accident. I seek compensation due to the Product liability. Manufactures must be held responsible for defective vehicles parts, which caused it a prone to failure, Manufacturing Defects and Failure to warn in a timely matter which could have prevented my accident. I would like to file a claim with Dodge Stellantis for compensation and for my personal injuries. I would like the repairs costs for the front driver side because my deductible is 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11628395December 2, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
While driving on the freeway some of the lights on my dash kit up and all the sudden my car would not go over 15 mph. I tried to turn it off and turn it back on and it continued to do the same thing. I did have my grandkids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627632November 27, 2024
UNKNOWN OR OTHER
My car stalled and showed the check engine light. I took it to my usual repair shop. The first diagnostics indicated coils and spark plugs were the problem. So they we re fixed. Shortly (a few miles) after the repair, the car stalled. The second diagnostic at the shop indicated a new battery was needed. That was installed. (A few more miles after this repair) the car c ontinued to stall. For the third diagnostic, I was told to take it to a transmission shop.(and "I wouldn't drive it til it was repaired") I had it towed to a transmission shop. They rebuilt the transmission, and found (what I consider the reason for a recall) the flex plate had its center torn out. This may have caused shards to damage parts of the engine. There was a lot of fluid leakage and they had to install a new radiator. They wanted me to have them check it out in 2 weeks. In less than a week the car stalled and died,(thankfully in a parking lot) with all the dashboard warning lights. I was close to a dealer, so I had it towed to the Dodge dealer, hoping they would know how to fix it. There was still a lot of fluid leakage. They replaced the radiator and other stuff, and for the past week or so it is driving well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627077November 24, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Lighting bolt with parentheses came on along with off road sign. I was unable to accelerate past 20 mph and then I just rolled to a stop in morning traffic with my flashers on. I took it to dealership and they replaced my key battery since I told them i was also having problems lock and unlocking my car. I was told this should solve the problem. It did for about 3 weeks now lights back on car won’t accelerate only till and it’s shaking bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626426November 20, 2024
BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen failed to display an image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623995November 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2018 Dodge Journey. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission, catalytic converter, and motor mounts. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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