Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11103607June 23, 2018
ELECTRICAL SYSTEM
THE DRIVERS SIDE REAR SLIDING DOOR WILL NOT UNLOCK PREVENTING THE DOOR FROM BEING OPENED. IT IS STUCK SHUT AND WILL NOT UNLOCK MANUALLY, ELECTRONICALLY, OR WITH THE FOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101876June 14, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING DOOR FAILED TO UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,500. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101366June 12, 2018
POWER TRAIN
WHILE DRIVING TO WORK MY WIFE NOTICED THE VAN COASTED TO A TRAFFIC LIGHT WHILE IN DRIVE. A LOUD WHINE COULD BE HEARD WHEN SHE ACCELERATED PASSED THE TRAFFIC LIGHT ALMOST LIKE A OLD POWER STEERING PUMP GOING BAD. THE VAN BARELY MADE IT TO THE PARKING LOT. THAT NIGHT WE TRIED TO SEE IF THE VAN WAS DRIVABLE GOING HOME. THE SAME LOUD SOUND HAPPENED UNDER ACCELERATION THE VAN WOULD BARELY MOVE AGAIN AND WHEN IT FINALLY CAUGHT IT LAUNCHED THE VAN FORWARD. LEAVING THE PARKING LOT THE VAN NO LONGER WOULD ENGAGE IN DRIVE AND COASTED TO ANOTHER PARKING LOT THAT'S WHERE WE HAD THE VAN TOWED TO THE NEAREST DEALER. THE DEALER INSTALLED A NEW TRANSMISSION BECAUSE THE VEHICLE IS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096683May 18, 2018
POWER TRAIN
THE TRANSMISSION HAD ZERO KNOWN ISSUES PRIOR TO THIS INCIDENT. THE TRANSMISSION BEGAN LOSING POWER AND SHIFTING AGGRESSIVELY. THE TRANSMISSION WOULD SHIFT INTO DRIVE AND MOVE ONE OUT OF EVERY FIVE ATTEMPTS. THE TRANSMISSION IN DRIVE ACTED AS THOUGH IT WAS IN NEUTRAL. UPON TAKING THE VEHICLE TO A SHOP IT WAS DISCOVERED THAT A BULLETIN HAS BEEN PUBLISHED ABOUT THIS ISSUE YET NO RECALL AT THIS TIME. AT ONE POINT THE VEHICLE LOST POWER GOING UPHILL AND BEGAN TO ROLL BACKWARDS. THIS ISSUE POSES A SAFETY ISSUE ESPECIALLY CONSIDER THE PROBLEM DEVELOPED FROM A KNOWN ISSUE AND INSIDE 24 HOURS. POTENTIALLY RELATED: NHTSA CAMPAIGN NUMBER: 16V461000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094086May 16, 2018
PARKING BRAKE, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DETECTED AN ODOR OF HOT BRAKES. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE ODOR WAS VERY STRONG AROUND THE REAR DRIVER'S SIDE BRAKE ASSEMBLY ALONG WITH WHITE SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT BOTH REAR ROTORS WERE VERY HOT AND THE SPRINGS THAT RELEASE THE EMERGENCY BRAKES WERE RUSTED OUT, WHICH PREVENTED THE EMERGENCY BRAKE FROM BEING RELEASED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11092237May 7, 2018
ELECTRICAL SYSTEM
PASSENGER REAR SLIDING DOOR IS STUCK IN THE UNLOCK POSITION. THE DOOR LOCK CAN NOT BE MOVED ELECTRONICALLY OR MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090915April 29, 2018
UNKNOWN OR OTHER
THE SLIDING DOORS LATCHES NEED TO BE REPLACED 2 YEARS AFTER I BOUGHT IT THE DEALERSHIP SAYS THERE IS SOMETHING WRONG WITH THEM THAT THEY SEEM A LOT OF THESE WHY ISN'T THERE A RECALL ON THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088950April 19, 2018
UNKNOWN OR OTHER
THE DRIVER SIDE SLIDING DOOR WILL NOT UNLOCK, CAUSING CONCERN FOR THE SAFETY OF MY FAMILY IF IN AN ACCIDENT. THE LOCK WILL NOT MOVE EITHER MANUALLY OR ELECTRICALLY/KEY FOB. IT WORKED JUST FINE AND SUDDENLY STOPPED. I WAS PARKED IN A DRIVEWAY AND USED IT AS NORMAL AND DROVE ABOUT 5 MILES AND STOPPED TO USE THE DOOR AGAIN WITHOUT ANY SUCCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088600April 17, 2018
ENGINE
SOMETIMES, THE ENGINE WON'T SHUT DOWN AFTER BEING DRIVEN. WHEN THE VEHICLE HAS BEEN PARKED, AND PUT INTO PARK, THEN TURN THE KEY OFF, THE VEHICLE IS STILL RUNNING. IT'LL RUN FOR SEVERAL MINUTES, THEN CUT OFF. I'VE TRIED TO PUT THE KEY BACK IN AND TURN IT ON AND THEN OFF, VAN STILL RUNS. I'VE UNHOOKED THE BATTERY TO SEE IF IT WOULD RESET ITSELF. THE PROBLEM STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078469March 10, 2018
STRUCTURE:BODY
JACKING THE CAR USING THE MANUFACTURERS JACK INSTALLED AT THE POINTS INDICATED BY THE MANUAL CAUSED THE METAL RAIL TO SPLIT. TRIED THREE DIFFERENT PLACES ALL WITHIN 6 INCHES AND EACH TIME THE JACKING POINT SPLIT THE METAL. METAL WOULD BREAK AFTER LIFTING THE CAR AND WEIGHT WAS ON THE JACK. THE JACK WOULD HOLD THE CAR BUT THE CAR DROPPED AND MOVED EACH TIME THE METAL BROKE. PHOTOS SHOW THE BROKEN METAL BUT NOT CLEARLY BECAUSE I SPRAY PAINTED IT TO PREVENT RUST. BREAKS ARE THREE UP FRONT AND ONE IN THE BACK. ALL AT THE JACKING POINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075052February 26, 2018
POWER TRAIN
AT 60,500 MILES WHILE DRIVING AT 60MPH THE TRANSMISSION LOST HYDRAULIC POWER AND WE WERE FORCED TO GET TOWED FROM THE HIGHWAY TO A LOCAL AAMCO TRANSMISSION REPAIR SHOP. THE VEHICLE WAS DIAGNOSED AS HAVING NO HYDRAULIC PRESSURE AND THE MECHANIC THEORIZED THAT THE HYDRAULIC PUMP HAD CEASED AND WAS NO LONGER PROVIDING ADEQUATE FLUID TO THE GEARS. THERE IS A RECALL 16V461000 THAT IS FOR THIS SPECIFIC PROBLEM, YET DESPITE FALLING IN THE RANGE OF THE RECALLED VEHICLES MANUFACTURING DATES, WE WERE TOLD THAT WE HAD NO RECOURSE BECAUSE OUR SPECIFIC VIN NUMBER WAS NOT ON THE LIST. RIGHT CAR, RIGHT MODEL, RIGHT YEAR, RIGHT MANUFACTURING DATE RANGE, EXACTLY THE SAME ISSUE AS THE RECALL, AND YET WE ARE NOT ON THE LIST?? HOW IS THAT POSSIBLE? WE WERE FORTUNATE TO BE ABLE TO PULL SAFELY TO THE SHOULDER OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062097January 11, 2018
ENGINE
ENGINE SHUTS OFF WITHOUT WARNING WHEN DRIVING AND/OR STOPPED AT LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057199December 28, 2017
ENGINE, POWER TRAIN
TRANSMISSION FLUID PUMP FAILED, RESULTING IN TRANSMISSION FAILURE. VEHICLE BEGAN TO SHOW SIGNS OF SLIPPAGE, THEN BECAME INOPERABLE AFTER BEING PARKED. THIS IS MY FOURTH DODGE CARAVAN TO HAVE THIS PROBLEM. FAILURES OF THE TRANSMISSION PUMP ALL HAPPENED WITHOUT WARNING AT AROUND 55,000 - 80,000 MILES. THE CARAVAN ALSO HAS NOISY LIFTERS WHICH I HAVE ALSO REPLACED ON 2 OTHER DODGE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034442October 18, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WE BOUGHT A 2016 DODGE CARAVAN AND HAD A "REMOTE" START INSTALLED THROUGH THE DEALERSHIP. THE VAN WOULD SHUT OFF WHEN THE REMOTE START WAS USED, SOMETIMES. WHEN IT SHUT OFF IN NEUTRAL, BEFORE I COULD EVEN MAKE IT INTO THE VAN, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON.) THE DEALERSHIP HAD OUR VAN FOR 2 WEEKS (NO RENTAL), AND THEY NEVER COULD DUPLICATE OR FIX THE PROBLEM. WE PICKED UP OUR VAN AND DID NOT RECEIVE PAPERWORK. @THREE MONTHS LATER, THE VAN DIED AGAIN. BUT THIS TIME WHILE IN DRIVE-AT A COMPLETE STOP, WHILE AT A DRIVE THRU BANK ATM. WHEN IT SHUT OFF, THE ELECTRICAL ACTED LIKE IT WAS DISCONNECTED FROM THE BATTERY, (THE CLOCK WOULD BE FLASHING, RADIO STATIONS UN-PROGRAMMED, AIRBAG LIGHT ON-SAME AS BEFORE) I TOOK THE VAN TO THE DEALERSHIP. THEY ESTIMATED IT WOULD TAKE 3 DAYS TO REPAIR AND GAVE ME A RENTAL. IN LESS THAN ONE DAY THEY DID A COMPUTER "UPDATE." ON MY WAY HOME FROM PICKING UP THE "REPAIRED" VAN, IT SHUT OFF AGAIN, THIS TIME IN DRIVE-AT A COMPLETE STOP, IN A FAST FOOD DRIVE THRU. I TOOK IT BACK ON THE SAME DAY, AND WAS GIVEN ANOTHER RENTAL. THIS WAS IN OCTOBER. (PAPERWORK STATES: OCT 11 AND OCT 13.) FRIDAY OCT 13 I RECEIVED A CALL FROM THE DEALERSHIP TO BRING BACK THE RENTAL. WHEN I ASKED IF MY VAN WAS FIXED I WAS TOLD, 'NO, BUT THE DEALERSHIP ISN'T GOING TO PAY FOR THE CAR RENTAL ANYMORE.' THE DEALERSHIP OPENED A STAR CASE FROM CORPORATE AND WERE TOLD TO CLOSE THE CASE, EVEN THOUGH NOTHING WAS FIXED. I RETURNED THE RENTAL AND PICKED UP MY VAN. OCT 18, MY VAN SHUT OFF AGAIN, WHILE AT A COMPLETE STOP IN REVERSE. I AM WAITING TO HEAR BACK FROM THE DEALERSHIP, TO SEE IF THEY CAN FIX THIS PROBLEM-AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029976September 26, 2017
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN EQUIPPED WITH YOKOHAMA AVID S33 TIRES, SIZE: 225/65R17. WHILE THE VEHICLE WAS PARKED, THE CONTACT OBSERVED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREADS BEGAN TO SEPARATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRE MANUFACTURER INFORMED THE CONTACT THAT THE TIRES WERE MADE TO LAST BETWEEN 2,500-30,000 MILES. NO FURTHER ASSISTANCE WAS PROVIDED. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 28,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025436September 25, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. ON SEVERAL OCCASIONS, WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE PASSING GEAR FAILED TO ACCELERATE. WHILE THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS STOPPED, THE ENGINE CONTINUED TO REV AT A RAPID SPEED. THE CONTACT HAD TO KEEP PUMPING THE BRAKE PEDAL. ALSO, THE ELECTRONIC THROTTLE CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015837August 16, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO A TREE TO AVOID CRASHING INTO ANOTHER VEHICLE. THE SIDE CURTAIN AIR BAGS DEPLOYED, BUT THE DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK PAIN, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO CEDAR BLUFF TOWING COMPANY OF KNOXVILLE, TENNESSEE. CHRYSLER DODGE JEEP OF LENOIR CITY, TENNESSEE WAS CONTACTED BY EMAIL ABOUT THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 42,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11004754July 12, 2017
FUEL/PROPULSION SYSTEM
VEHICLE CONVERTED BY ELDORADO NATIONAL SALINA KANSAS. I HAVE A FLEET OF 530 MINIVANS CONVERTED NOW CALLED AMERIVAN. WE HAVE HAD FUEL LEAK COMPLAINTS THAT GENERATED NHTSA RECALL 16V222. THE VEHICLE ON THIS COMPLAINT BLEW A FUEL LINE OFF THE VEHICLE ABOVE THE CATALYTIC CONVERTER. REPAIRS OUTLINED IN 16V222 HAVE NOT FIXED THE PROBLEM. THE NEW FAILURE HAPPENED JUNE 22 2017. THE VEHICLE WAS BUILT AFTER THE RELEASE OF 16V222. THE VEHICLE WAS DRIVING DOWN A STREET ON LOS ANGELES WITH PASSENGERS ON BOARD LOST POWER. TRIED TO RESTART A PUDDLE OF FUEL WAS UNDER THE VEHICLE. DRIVER CALLED FOR A TOW. THIS VEHICLE AND MANY OTHERS IN MY FLEET WERE BUILT AFTER 16V222. ELDORADO NATIONAL BUILDS MANY OF THESE LOW FLOOR VEHICLES FOR THE DISABLED COMMUNITY, FURTHER ACTION NEEDS TO BE TAKEN TO REMEDY THE PROBLEM TO INCLUDE RETROFITTING VEHICLES BACK TO 2011. THIS IS AN ON GOING PROBLEM WITH ELDORADO CONVERTED MINIVANS WE HAVE MANY I USED THE LAST MAJOR SAFETY RELATED FAILURE AS THE INCIDENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003852July 9, 2017
ELECTRICAL SYSTEM
VEHICLE AT 36500 MILES THE PASSENGER SIDE SLIDING DOOR BUZZING WHEN STARTING OR LOCKING VEHICLE. UPON VISITING THE LOCAL DODGE DEALERSHIP WAS INFORMED THAT THE DOOR ACTUATOR WAS DEFECTIVE AND WOULD COST APPROXIMATELY 300 TO 500 TO REPAIR. THE FULL DODGE WARRANTY ENDED AT 36000 MILES. THE DOOR WILL NOT LOCK. AUTOMATICALLY THIS IS A SERIOUS FLAW AND RISK TO OCCUPANT WHILE DRIVING IF THE DOORS ARE NOT VERIFIED MANUALLY LOCKED. THIS IS A RISK FOR CHILDREN, IN THE EVENT OF AN ACCIDENT, LOCATED IN THE CENTER SEATS OF THE VEHICLE WHILE OPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003102July 5, 2017
SEAT BELTS, SEATS
THE MIDDLE BENCH SEAT IS NOT WIDE ENOUGH TO SAFELY HOLD AN INFANT CAR SEAT EVEN THOUGH IT HAS A LATCH SYSTEM FOR THE CAR SEAT. THE INFANT CAR SEAT HANGS OFF THE SEAT AND IS NOT SAFELY SUPPORTED BY THE SEAT AN CHRYSLER HAS NO SAFE ALTERNATIVE TO FIX THE SAFETY ISSUE. ALSO SINCE IT'S A BENCH SEAT YOU CANNOT USE THE SEATBELT THAT CROSSES THE WALKWAY FOR ANY CAR SEAT BECAUSE THIS IS ALSO A SAFETY ISSUE THAT CHRYSLER DOES NOT HAVE A RESOLUTION FOR. THESE ISSUES ARE WHEN THE VEHICLE IS STATIONARY, AND IN MOTION ON ANY CITY STREET OR HIGHWAY, TURNING, OR TRAVELING STRAIGHT. CHRYSLER DOES NOT CARE IF PARENTS CAN SAFELY SECURE A CAR SEAT OF ANY KIND IN THEIR VEHICLES. INSTEAD THEY TELL YOU TO READ THE MANUAL FOR THE CAR SEAT AND FOR THE VEHICLE YOU PURCHASED AND THAT'S IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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