Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11531218July 9, 2023
UNKNOWN OR OTHER
When i am driving around out of nowhere it will try to go into Low range when it is in auto Awd and low light will flicker on the dashboard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526438June 11, 2023
ENGINE
Engine stops after 2-3 seconds of running. Need to turn off and try again. Happens randomly at startup.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520982May 8, 2023
ENGINE
The contact owns a 2012 Dodge Durango. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering functionality when the failure occurred. The contact was able to restart the vehicle after placing the vehicle in park(P). The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle had been repaired. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520107May 2, 2023
ENGINE
Sudden loud knocking then pop, started smoking pulled over immediately. Due to rod bearing failure rod went through block and all oil came out. Vehicle is available for inspection. Drivers safety was at risk because vehicle lost power and was unable to exit the roadway in a timely manner. No warning was given other than heard a couple of clicks then immediately followed by a loud pop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518792April 24, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the car towed back to the dealership that fixed on it EDWARDS CDJR OF OMAHA. I was originally told they didn’t have a loaner to lend to me so I can continue being a caregiver to my mother and transport her and my 7 children around until 04/21/2023 and that someone would call me that day to pickup a loaner vehicle. I called on 04/21/2023 about the loaner and they said someone would call me by midday to pick up a loaner. Now it’s Monday 04/24/2023 and I get a text stating 10 things are wrong with my vehicle in this link https://c.xtime.com/vkepCy2nkAoA2L4fXX including the PCM, which was more items then what was originally stated when they had inspected my vehicle on 04/05/2023 during the recall fix. So I informed them that, “ I will not pay for the pcm to be fixed because this issue is a result of whoever was the mechanic that was originally supposed to fix the recall fuel pump relay, so your shop has to fix it due to negligence on your mechanic's fault. I don't want to have to take anyone to court or give this issues to an attorney, this was sent to better business bureau because I have been left without transportation and facing economic hardship due to this situation.” Then they had their Service Manager [XXX] reach out to me over the phone, and he said that he spoke to three on-site master mechanic at the dealership and they all said the PCM had nothing to do with the fuel pump relay recall. I asked about escalating the issue and submitting an incident report to an higher up authority, he said he can’t. I asked again about the loaner he said there’s no loaner available. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517300April 16, 2023
FUEL/PROPULSION SYSTEM
Vehicle has been recalled 2 separate times for fuel pump wiring harness which causes no start and possible stall. Vehicle is still having no start issues after being serviced for recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516383April 10, 2023
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I’ll be driving down the road and my car just shuts off. Steering becomes tight, no engine lights come on radio is still playing no warning except driving down the road and all of a sudden you can’t steer. It’s very dangerous especially when it happens while you are driving around the curve with children in the car. My mechanic can’t tell me why this happens. No explanation. This has happen several times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513089March 21, 2023
SEATS
The truck was in park and idling. We were not moving. There were no abnormal lights on the gage cluster. Out of knowwhere the head rest exploded forward and hit the back of my father-in-laws head. He is OK but it was a hard hit and left him sore. Luckily we were not driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500228January 4, 2023
ENGINE
While driving at various speeds, upon slowing down the vehicle stalled. This occurred 50+ times. This occurred while my family was in the vehicle on many occasions. Vehicle was serviced for fuel pump recall, however the stalling continued. My mechanic pointed out the ticking noise, referring to the manifold needing repair. Most recently, the car barely wanted to turn over. Struggling for almost 3 days, thankfully I just pulled into my driveway and turn the car off. Then something told me to try to start the vehicle…well that made something smoke in the motor? Repaired the alternator, battery, and starter. Two days later, check oil light comes on, Back to shop to tell me the cam shaft/lifers need to be replaced!!! Quoted $35-4000 if can find a cam shaft repair kit!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11499136December 28, 2022
ENGINE
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The vehicle was taken to the local dealer to be serviced but no additional information was available. The manufacturer was not notified of the failure. The failure mileage was 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498781December 25, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wrong with it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493784November 16, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Dodge Durango. The contact stated while driving approximately 30 MPH, the battery warning light had illuminated, and the contact notices a burning plastic odor. The contact pulled over and opened the hood and saw black smoke coming from the alternator. The contact stated that he disconnected the negative battery cable; however, he stated that positive connector was extremely hot to the touch. The contact had the vehicle towed to an independent mechanic where it was diagnosed and determined that the battery, alternator, and the Engine Control Module (ECM) needed be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer had been informed of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493575November 14, 2022
ENGINE
The Engine seized due to rod bearing Chrysler has recall number 11V487000 it has never been done on my truck and is no showing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492530November 7, 2022
ELECTRICAL SYSTEM
While driving, the ignition switch may fail and think that the key has been removed. This results in a total loss of power and the engine cutting off. The result is very limited steering and braking capability. This has happen to me more than 20 times in the pass 2 months. This problem still continues to happen even after changing the recent fuel pump recall on August 12, 2022. No check engine light on dash as well. This is my family vehicle and I do carry my children in this vehicle. We have been put in so many unsafe situations. This can cause an accident. This is a safety issue and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487092September 29, 2022
ELECTRICAL SYSTEM
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while starting the vehicle, the vehicle would start and then immediately stall. The contact stated that multiple attempts were needed to restart the vehicle. The contact was informed that the failure was related to the recall. The failure mileage was 150,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486696September 27, 2022
UNKNOWN OR OTHER
Wireless Ignition Module (WIN Module) failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485319September 19, 2022
POWER TRAIN
upon approach to a left turn yield, I attempted to accelerate into traffic when the automatic transmission failed into 4th gear ( transmission shift solenoid) and was unable to shift up or down through the gears and was unable to shift into the drive position. there were no other indications of failure prior to this point, I.E no engine or transmission warning lights. if there would have been oncoming traffic at the time of entry into the flow of traffic it may have caused a catastrophic rear end accident due to the vehicle inability to accelerate as usual. will have the vehicle serviced immediately. this has happened once before with the same vehicle approximately 2 years ago and the transmission shift solenoid was the issue and had been replaced by a local service center at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481931August 30, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
My 2012 dodge durango sxt, rear turn signal stop flashing, front turn signal works, but not the rear .no turn signal or brakes lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479337August 15, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478415August 9, 2022
AIR BAGS, SEATS
The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall under this same recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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