Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11063130January 16, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT OCCASIONALLY HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE WHEN THE VEHICLE WAS STARTED. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO RESTART THE VEHICLE. THE CONTACT RESUMED DRIVING. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK CHRYSLER DODGE (40 AUTO CENTER DR, IRVINE, CA 92618) AND WAS INFORMED THAT THE RECALL REPAIR WAS COMPLETED AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT A SECOND RECALL WAS OPENED; HOWEVER, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062587January 13, 2018
ELECTRICAL SYSTEM
COMPUTER FAILURE: BAD ALTERNATOR (FOR WHICH THERE IS A RECALL) MALFUNCTIONED, WHILE THE VEHICLE WAS IN MOTION, AND AT THE SAME TIME, DAMAGED THE COMPUTER, CAUSING THE ENGINE TO SHUT DOWN. WHILE DRIVING, MULTIPLE WARNING LIGHTS (SEAT BELT, OIL, ALTERNATOR, ETC.) WOULD FLASH ON AND OFF. I WAS TURNED INTO A PARKING LOT AND TURNED INTO A SPACE, BUT THE ENGINE DIED AND I COASTED TO A STOP. CAR WOULD NOT START AFTER THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060691January 5, 2018
SERVICE BRAKES, ENGINE, STEERING
WHEN DRIVING THE VEHICLE, AT DIFFERENT SPEEDS EACH TIME THE PROBLEM OCCURRED, AND APPLYING THE BRAKES, THE VEHICLE WILL SHUT OFF AND THE STEERING WHEEL WILL LOCK. REQUIRING THE VEHICLE TO BE RESTARTED EITHER ROLLING IN NEUTRAL OR FULLY STOPPED IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060812January 5, 2018
ELECTRICAL SYSTEM, ENGINE
THE FAILED TIPM IS DANGEROUS AND COULD LEAVE YOU STRANDED FROM ASTALLED ENGINE. THE FAILED ALTERNATOR MAY HAVE BEEN A BY PRODUCT OF THE FAULTY TIPM. THIS PART SHOULD BE PART OF A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057456December 29, 2017
ENGINE
MY VEHICLE BEGAN HAVING THIS ISSUE IN 2015. MY VEHICLE HAS A LONG CRANK AND SOMETIMES DOES NOT TURN OVER. IT WILL ALSO TURN OVER, THEN SPUTTER OUT AFTER RUNNING FOR 20-30 SECONDS. IN 2015, I BEGAN TO HAVE THE ISSUE WITH THE VEHICLE NOT TURNING ON/NOT TURNING OVER. I HAD THE VEHICLE TOWED DEALER AND THE TIPM MODULE WAS REPLACED. THE VEHICLE INTERMITTENTLY HAD THE ISSUE TURNING OVER, BUT WHEN I TOOK IT TO THE DEALERSHIP, I WAS TOLD THAT THE ISSUE COULD NOT BE REPLICATED. IN 2016, MY VEHICLE SHUT OFF ON ME WHILE I WAS DRIVING ON THE FREEWAY. THE HAZARD LIGHTS WOULD NOT WORK, THE VEHICLE WOULD NOT TURN ON, AND THE GEARS WOULD NOT CHANGE TO FACILITATE A TOW. UPON OPENING THE HOOD OF THE VEHICLE, IT APPEARED AS THOUGH THERE WAS A MALFUNCTION WITH THE ALTERNATOR AND FUSES (OF WHICH I HAVE VIDEO). I HAD MY VEHICLE TOWED TO THE DEALER AND WAS CALLED BY A SERVICE ADVISOR THE NEXT DAY. I WAS TOLD THAT MY WIN MODULE HAD TO BE REPLACED, WHICH I PAID FOR. IN ADDITION, MY BATTERY HAD DIED, AND I PAID TO REPLACE THAT. I TOLD THE DEALERSHIP I HAD VIDEO OF THE ALTERNATOR AND FUSES MALFUNCTIONING AND THEY STATED THEY DID NOT NEED THE VIDEO AS THE COMPUTER DIAGNOSIS POINTED TO AN ISSUE WITH THE WIN MODULE. SEVERAL MONTHS LATER, I BEGAN TO HAVE THE ISSUE WITH THE VEHICLE NOT TURNING OVER. I REQUESTED A TOW AND THE TOW TRUCK DRIVER SUGGESTED I USE THE ACTUAL KEY INSTEAD OF THE PUSH BUTTON IGNITION, WHICH I HAVE BEEN DOING. I TOOK THE VEHICLE IN AGAIN IN OCTOBER, AS THE VEHICLE AGAIN BEGAN TO HAVE THE LONG CRANK ISSUE AND WOULD INTERMITTENTLY NOT START. I WAS TOLD THERE WAS A RECALL ON MY ALTERNATOR, BUT A REPLACEMENT WAS NOT AVAILABLE. THE DEALERSHIP REPLACED MY ALTERNATOR, BUT INFORMED ME THAT IT STILL WOULD NOT BE THE IMPROVED/RECALL PART. I HAVE TAKEN THE VEHICLE BACK IN THREE (3) MORE TIMES FOR THE SAME ISSUE AND EVERY TIME, I AM TOLD THAT THE VEHICLE REQUIRED A SOFTWARE UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057097December 28, 2017
ENGINE
VEHICLE STALLED TWICE IN THE PAST MONTH WHILE DRIVING ON THE HIGHWAY AT 65 MPH. LOST POWER STEERING CAPABILITY WHICH CREATED A DANGEROUS SITUATION IN AN ATTEMPT TO PULL THE VEHICLE TO THE SHOULDER. SECOND INCIDENT HAPPENED YESTERDAY. VEHICLE DID RESTART AFTER A FEW ATTEMPTS. VEHICLE RECALL R09 WAS ALLEGEDLY ADDRESSED BY ROUTE 46 DODGE IN NJ IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055084December 16, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
T38 RECALL: I'VE TAKEN MY VEHICLE INTO PRESTIGE CHRYSLER DODGE, LAS VEGAS ON THREE SEPARATE OCCASIONS CONCERNED ABOUT LOSS OF POWER AND STALLING WHILE TURNING AND HAVE BEEN INFORMED THAT NO PARTS ARE AVAILABLE TO FIX THE PROBLEM FOR THE T38 RECALL. YESTERDAY I WAS ALMOST REAR-ENDED BECAUSE MY VEHICLE LOST POWER DURING A TURN OFF THE INTERSTATE. THEY HAVE HOWEVER, CHARGED ME FOR OTHER ISSUES LIKE AN OIL PRESSURE SENSOR (SEE ATTACHED) THAT HAS NOT FIXED MY LOSS OF POWER. I CALLED FCA RECALL AND THEY HAVE SENT ME TO AN ALTERNATIVE DEALERSHIP FOR A REPLACEMENT ALTERNATOR. PRESTIGE CHRYSLER DODGE OF LAS VEGAS IS REFUSING TO FIX KNOWN SAFETY ISSUES AND ADVISED ME THAT THEY HAD TESTED MY ALTERNATOR AND KNEW IT WAS FAULTY, YET COULD NOT REPAIR IT WITHOUT THE RECALL PARTS. THEIR DEALERSHIP IS PLACING PEOPLE'S LIVES AT RISK BECAUSE THEY DO NOT WANT TO DO THE TEMPORARY FIX AND THEN HAVE TO COMPLETE THE RECALL AGAIN WHEN THE REPLACEMENT ALTERNATORS ARE ISSUED. THIS IS UNETHICAL, IRRESPONSIBLE, AND NEGLIGENT. THE RECALL WAS ISSUED IN JULY--THEY HAVE HAD MY DURANGO 3 TIMES, KNOWN ABOUT THE STALL AND REFUSED TO ASSIST ME. I ALSO HAVE AN EXTENDED WARRANTY AND ASKED TO HAVE THE ALTERNATOR REPLACED WITH THAT--THEY REFUSED AGAIN SAYING THE WARRANTY WOULDN'T TOUCH A KNOWN DEFECT. PLEASE TAKE ACTION BEFORE THIS DEALERSHIP PLACES ANOTHER FAMILY IN DANGER FOR REFUSING TO COMPLY WITH NHTSA SAFETY REGULATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053825December 11, 2017
STEERING
LEAKING POWER STEERING FLUID IDENTIFIED DURING OIL CHANGE. ONLY 65000 MILE ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053946December 11, 2017
ENGINE
RECALL T36/NHTSA 17V-435 FCA STILL HAS STATUS AS PARTS NOT AVAILABLE AFTER ALMOST 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052958December 7, 2017
ENGINE, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 5 TO 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (MCHUGH CHRYSLER DODGE JEEP RAM FIAT, 3420 MAPLE AVE, ZANESVILLE, OH 43701) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052301December 4, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OEY ACCARDI CHRYSLER, DODGE, JEEP, RAM AT (909 S FEDERAL HWY, POMPANO BEACH, FL 33062, (954) 943-6700) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE CONTACT WAS COVERED FOR A RENTAL VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051601November 30, 2017
ENGINE
CRANKED THE CAR ONE MORNING AND WHEN STARTED DRIVING ,THE CHECK ENGINE LIGHT CAME ON AND THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE AND WAS LOOSING POWER. THE CAR WAS STALLING AFTER 20 MINUTES DRIVE. I TOOK IT TO THE DEALER AND THE DIAGNOSTIC CAME WITH A MISFIRE CYLINDER #5. FURTHER DIAGNOSTIC REVEAL BROKEN CAM SHAFT. THE CAR HAS ONLY 66773 MILES. THE REPAIR WAS DONE IT WAS LONG AND EXPENSIVE ABOUT $4500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047254November 19, 2017
FUEL/PROPULSION SYSTEM
THE FUEL PUMP RELAY HARNESS WIRE THAT CONNECTS TO THE TIPM BOX IS CAUSING PROBLEMS WITH THE VEHICLE TO START. THE ADDED WIRE MAKES THE OTHER CONNECTIONS HEAT UP AND THAT HAS MADE A HOLE IN THE FUSE BOX ALREADY AND THE FUEL PUMP HARNESS CONNECTION WIRE IS BURNING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046570November 16, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
RECALL HAS BEEN ISSUED BUT NO PARTS ARE AVAILABLE - THIS HAS BEEN IN LIMBO FOR SOME TIME NOW. THE VEHICLE HAS BEEN HAVING A LOT OF TROUBLE THE PAST TWO MONTHS - STALLING, JUMPING, TROUBLE SHIFTING GEARS ON ITS OWN, SHUTTING OFF AT STOPS, HARD TO MAKE A SMOOTH TRANSITION INTO DIFFERENT SPEED LIMITS. I AM CONCERNED FOR MY SAFETY AND HAVE NOT HEARD OF WHEN THE PARTS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046323November 15, 2017
UNKNOWN OR OTHER
THERE'S A CRAYON SMELL WITHIN MY VEHICLE THAT CAN BE OVERBEARING. I'VE READ OTHER FORUMS ABOUT THIS. I'VE READ IT CAN BE THE GLUE THAT'S USED IN MANUFACTURING. THE SMELL STILL HASN'T GONE AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046409November 15, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
RACK AND PINION LEAKING SUDDENLY. FUEL PUMP RELAY WENT OUT AGAIN. WHILE DRIVING ON FOUR LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042903November 3, 2017
EXTERIOR LIGHTING, INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. AFTER THE CONTACT OPENED THE FRONT DRIVER'S DOOR, SHE NOTICED THAT THE FRONT PASSENGER SIDE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INFORMED THE CONTACT THAT THE ELECTRICAL WIRING FROM THE MIRROR CAUSED THE FIRE. THE VEHICLE WAS TOWED TO ORANGE PARK DODGE (7233 BLANDING BLVD, JACKSONVILLE, FL 32244). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) DAYS BEFORE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11042173November 1, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 10 MPH, THE ALTERNATOR WARNING INDICATOR ILLUMINATED. SOME PEDESTRIANS NOTICED SMALL FLAMES UNDER THE HOOD OF THE VEHICLE. THE CONTACT TURNED OFF THE VEHICLE AND THE PEDESTRIANS EXTINGUISHED THE FLAMES WITH WATER. THE CONTACT OBTAINED ASSISTANCE TO HAVE THE VEHICLE PUSHED TO HER HOME. THE VEHICLE WAS LATER TOWED TO THE NORTHTOWN CHRYSLER JEEP DODGE RAM DEALER (2020 NIAGARA FALLS BLVD, TONAWANDA, NY 14150; 716-692-7000) WHERE IT WAS DIAGNOSED THAT THE STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE THEN SHOWED A CODE INDICATING "MISFIRE CYLINDER 4" WHILE AT THE DEALER. THE CONTACT RECEIVED A CALL FROM THE DEALER STATING THAT THE FAILURE (INCLUDING THE FLAMES UNDERNEATH THE HOOD) RECURRED. THE DEALER EXTINGUISHED THE FLAMES AND DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO INFORMED THE CONTACT THAT THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 32565723; HOWEVER, THE MATTER HAD NOT BEEN RESOLVED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,188. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11040664October 28, 2017
UNKNOWN OR OTHER
VEHICLE STALLS WHILE DRIVING , ONCE WHILE EXITING THE FREEWAY AND ANOTHER WHILE DRIVING 35 MPH TO WORK, I HAVE REACHED THIS ON THE INTERNET AND FOUND THAT MANY DURANGO'S HAVE HAD THIS PROBLEM I THINK IT FALLS UNDER NHTSA REFERENCE #15V115000 BUT MY VEHICLE VIN NUMBER IS NOT LISTED UNDER THIS RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034766October 20, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
HEADLITES ARE SHORTING OUT..PASSENGER HAS A SHORT SOMEWHERE IN GROUND..DRIVERS CORRODED..CLEANED IT..BUT CODE SAYING THERE'S A PROBLEM..NOW REMOTE START..STARTS AND SHUTS OFF CAR AFTER 2 IT 3 SECONDS.ITS ALL STATIONARY..I HAVE NO HI OR LO BEAMS ON PASSENGER SIDE AND REMOTE I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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