Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11091073April 30, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT DETECTED A BURNING ODOR INSIDE THE VEHICLE. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT'S HUSBAND EXITED THE VEHICLE, OPENED THE HOOD, AND NOTICED A SMALL FIRE BY THE ALTERNATOR. THE FIRE DEPARTMENT WAS NOT NOTIFIED AS THE HUSBAND WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TOWED TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11090054April 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE. THE CONTACT NOTICED SMOKE AND FLAMES UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOT CONTACTED. A FUEL STATION ATTENDANT WAS ABLE TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FAILURE WAS DUE TO A FAULTY ALTERNATOR THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT MADE AWARE OF THE FIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089297April 22, 2018
ELECTRICAL SYSTEM
BLIND SPOT DETECTION SYSTEM FAILED. LOCATION OF MODULES CAUSE IT TO DETERIORATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088898April 18, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AND WAITED MONTHS TO SCHEDULE A RECALL REPAIR. THE DEALER (DAVE DENNIS CHRYSLER JEEP DODGE RAM, 4232 COLONEL GLENN HWY, DAYTON, OH 45431, (937) 429-5566) WAS CONTACTED AND STATED THAT PARTS WERE UNAVAILABLE. THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT WAS ALSO CONCERNED THAT HE WAS EXPERIENCING A FAILURE DUE TO THE RECALL BECAUSE THE CD PLAYER WAS WARM WHEN EJECTING A CD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING TO DETERMINE A RESPONSE FROM THE MANUFACTURER CONCERNING PART AVAILABILITY. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088515April 16, 2018
AIR BAGS
2012 DURANGO SUPPLEMENTAL RESTRAINT SYSTEM (AIRBAGS) LIGHT STUCK ON. APPEARS TO BE A COMMON PROBLEM AS THERE ARE OTHER COMPLAINTS. WHAT WE WOULD LIKE TO KNOW IS, WHILE DODGE SAYS TO HAVE THE VEHICLE SERVICED IMMEDIATELY UPON THE LIGHT COMING ON, WHAT HAPPENS IF IMMEDIATE SERVICING IS NOT POSSIBLE? ARE THE BAGS GOING TO DEPLOY AT ANY TIME? WILL THEY NOT DEPLOY WHEN THEY SHOULD? AS THERE ARE A NUMBER OF DIFFERENT AIRBAGS IN THE VEHICLE, IS ONE BAG MORE AFFECTED THAN ANOTHER? HELP NHTSA! AIRBAG SYSTEMS SHOULD NOT BE ALLOWED TO FAIL IN ANY WAY. MANUFACTURERS SHOULD BE HELD ACCOUNTABLE! THE OTHER COMPLAINTS LISTED ON THIS SITE SOUND HORRIFYING. THERE SHOULD BE A RECALL FOR THIS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083975April 9, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE CHECK ENGINE BULB IS FUNCTIONAL (LIGHTS UP INITIALLY WHEN TURNING ON THE VEHICLE), BUT DOES NOT ILLUMINATE WHEN THERE IS AN ENGINE CODE REPORTED. I'VE ENCOUNTERED 2 DIFFERENT PROBLEMS WHERE THE CHECK ENGINE LIGHT DIDN'T ILLUMINATE. THE ELECTRONIC THROTTLE CONTROL WAS MALFUNCTIONING, AND THE CAR OCCASIONALLY WENT INTO LIMP MODE, USUALLY ON HIGHWAYS WHILE DRIVING STRAIGHT, SOMETIMES AT HIGH SPEEDS, RISKING A REAR END COLLISION. FORTUNATELY THE THROTTLE CONTROL LIGHT ILLUMINATED, BUT THERE WAS NO CHECK ENGINE LIGHT. THE CRUISE CONTROL IS MALFUNCTIONING, DISENGAGING AT RANDOM TIMES AT HIGH SPEEDS ON A HIGHWAY, AGAIN RISKING A REAR END COLLISION. NO INDICATOR LIGHTS ILLUMINATE, AND THERE IS NO CHECK ENGINE LIGHT. AN ENGINE CODE READ REPORTS ERROR P0572, WHICH INDICATES A PROBLEM WITH THE CRUISE CONTROL, BUT THERE IS STILL NO CHECK ENGINE LIGHT ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084213April 9, 2018
ENGINE, UNKNOWN OR OTHER
ON OCTOBER 2,2012 I PURCHASED A DODGE DURANGO WITH LESS THAN 100 MILES.. I HAVE ALWAYS KEPT UP WITH SCHEDULED MAINTENANCE. I'M STILL SEARCHING FOR ALL MY PAPERWORK.. I FOUND PAPERWORK WHERE THE CHECK ENGINE LIGHT WAS ON AT 81,552 -02/21/15--12/31/15--10/14/17--10/14/17---10/17/17--04/02/18.. I HAVE SPENT OVER $3,000 DOLLARS TO REPAIR THE CHECK ENGINE LIGHT, NOW IM TOLD THAT THIS VEHICLE THAT I HAVE PAID APPROXIMATELY OVER $40,000 NOT INCLUDING ALL THE REPAIRS WILL NOT BE FIXED AND PERHAPS I NEED TO TRADE IT IN FOR ANOTHER VEHICLE.. I AM EXTREMELY OUTRAGED WITH THIS COMPANY AND FEEL I HAVE BEEN RIPPED OFF. THIS VEHICLE HAD AND HAS A LOT OF RECALLS ALL WHICH I HAVE KEPT UP ON AND STILL IM NOT ABLE TO ENJOY MY VEHICLE..I DONT FEEL SAFE DRIVING THIS VEHICLE ANYMORE.. ENGINE SHUT DOWN AND EVEN AFTER ALL THE MONEY INVESTED IM STILL HAVING PROBLEMS..I HAVE ALL THE DOCUMENTS RELATING TO THIS ENGINE PROBLEM. I WOULD APPRECIATE YOUR ASSISTANCE IN THIS MATTER.. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083852April 8, 2018
SEAT BELTS, SEATS
THE ORC MODULE NOT WORKING I JUST DRIVING AND THE AIR BAG LIGHT TURN ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083527April 5, 2018
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
CAR NOT STARTING ACTS LIKE NOT GETTING ANY FUEL OR MAY START AND DIE LIKE NOT GETTING ENOUGH FUEL. AUTO HEADLIGHTS WILL SHUT OFF WHILE DRIVING OR MAY NOT COME ON AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083326April 4, 2018
ENGINE
WE HAD AN EXHAUST LEAK, AND WE DIDN'T THINK THAT IT WAS A BIG DEAL MAYBE A BROKEN SEAL. I NOTICED THE LEAK WHEN I USED MY REMOTE START IN THE MORNING.TURNS OUT THE EXHAUST MANIFOLD WARPED AND BROKE BOLTS! THIS COULD HAVE CAUSED SOME SERIOUS SAFETY ISSUE IF IT HADN'T BEEN LOOKED INTO. I LOOKED AT OTHER DODGE DURANGO OWNER SITES AND THIS SEEMS TO BE A COMMON PROBLEM AMONGST OWNERS OF THIS MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081960March 29, 2018
SEATS
I HAD A PASSENGER SITTING IN THE FRONT PASSENGER SEAT MOVING THE SEAT BACK WITH POWER CONTROLS AND THE HEADREST DEPLOYED WHILE I WAS DRIVING LESS THAN 30 MPH IN A RESIDENTIAL AREA, DID NOT KNOW WHAT IT WAS AT FIRST, IT WAS LOUD POPPING SOUND...ONCE I LEARNED WHAT HAPPENED I LOOKED UP TO SEE HOW TO RESET IT AND ATTEMPTED SO..WITH NO SUCCESS. THE BRACKETS THAT HOLD THE PIN IS/WAS BROKEN. I ALSO LEARNED THIS IS NOT SUPPOSE TO HAPPEN UNLESS YOU ARE HIT FROM BEHIND AND IT SHOULD DEPLOY TO AVOID WHIPLASH, THIS WAS NOT THE CASE, LUCKILY MY PASSENGER WAS NOT INJURED FROM THE HEADREST DEPLOYING PREMATURELY. I CONTACTED THE DEALER TO LEARN THIS WAS NOT COVERED UNDER WARRANTY PLAN I HAVE. THE REPAIR COST IS 911.85 THAT I AM RESPONSIBLE FOR, I PAID 135 JUST TO HAVE IT LOOKED AT, WHICH WILL GO TOWARDS REPAIRS IF FIXED WITHIN 30DAYS, THIS COST IS NOT WITHIN REACH FOR ME. I HAVE ALSO READ OTHER DODGE MODELS WITH THE SAME ISSUE IN THE PAST. PLEASE LOOK INTO THIS AS THIS IS NOT UNCOMMON BUT VERY COSTLY TO THE CAR OWNER. THANK YOU. MILEAGE THIS OCCURRED AT 52000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076386March 5, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE DECELERATED AND THEN STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED SOUTH COUNTY DODGE CHRYSLER JEEP RAM AT (314) 487-1010 (7127 S LINDBERGH BLVD, ST. LOUIS, MO 63125) AND WAS INFORMED THAT THEY WERE NOT ACCEPTING RECALLS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 109,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074029February 21, 2018
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, AIR BAGS
TL* THE CONTACT OWNED A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH DURING INCLEMENT WEATHER, THE VEHICLE SLID ON ICE, INTO AN EMBANKMENT, WENT AIRBORNE, AND CRASHED INTO A TREE. THE BRAKES WERE APPLIED WITH FORCE, BUT FAILED TO STOP THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A FRACTURED BACK IN TWO PLACES AND A RUPTURED LEFT BREAST IMPLANT, WHICH REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A FACILITY AND A YARD, BUT WAS NOT INVESTIGATED BY THE INSURANCE COMPANY OR A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE REPAIRS HAD NOT BEEN COMPLETED. THE MANUFACTURER WAS CONTACTED AFTER THE CRASH TO INQUIRE ABOUT THE AIR BAGS NOT DEPLOYING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT YET ISSUED ANY TSBS OR RECALLS FOR THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 186,000. *BF *TR *BF *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11074078February 21, 2018
AIR BAGS
AT LESS THAN 73,000 MILES ON VEHICLE AND JUST SIX YEARS OLD THE AIR BAG LIGHT WILL GO OFF AND ON. THE LIGHT WILL BLINK ON AND OFF AT ALL TIMES THEN WILL GO OFF FOR WEEKS THEN COME BACK ON AND STAY ON. THIS IS A SAFETY ISSUE THAT MUST GET FIXED BY MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073360February 17, 2018
ELECTRICAL SYSTEM
AFTER PRESSING THE VEHICLE IGNITION BUTTON TO TURN OFF, IF YOU PRESS THE BUTTON TO TURN IT BACK ON, IT CONSTANTLY TRIES TO TURN OVER. THIS HAPPENS ALSO WHEN YOU PRESS THE IGNITION BUTTON AND IT DOESN'T TURN OVER. IF YOU PRESS THE IGNITION BUTTON, IT DOESN'T START, PRESS THE BUTTON AGAIN, IT CONSTANTLY TURNS OVER. THE ONLY WAY TO SUCCESSFULLY START IT AFTER THAT IS TO GET OUT OF VEHICLE, CLOSE THE DOOR, AND GET BACK IN. THIS HAS HAPPENED A NUMEROUS AMOUNT OF TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072954February 14, 2018
UNKNOWN OR OTHER
WHEN ATTEMPTING TO TURN THE HEAT ON IN THE DURANGO, DRIVER'S SIDE HEAT WORKS WELL, BUT PASSENGER AND BACKSEAT HAVE COLD AIR BLOWING OUT. DURANGO WAS PLACED ON SYNC TO HAVE THE WHOLE VEHICLE WARM TO THE SAME TEMP. I HAVE HEARD AND READ ABOUT MANY COMPLAINS OF THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064659January 24, 2018
UNKNOWN OR OTHER
2012 DURANGO HAS CONTINUED TO PERIODICALLY STALL WHEN COMING TO A STOP. VEHICLE IS ABLE TO SUCCESSFULLY RESTART AFTER PUTTING IN PARK. PROBLEM HAS BEEN HAPPENING FOR ALMOST A YEAR AND HAS BEEN BROUGHT TO THE DEALERSHIP CONTINUOUSLY TO FIND AND FIX PROBLEM. PROPER SERVICE AND MAINTENANCE HAVE BEEN PREFORMED FOR THE DURATION OF THE OWNERSHIP OF THIS VEHICLE. DEALERSHIP STATES THAT NO CODES FOR THE STALLING ARE PRESENTING AND ARE NOT ABLE TO REPLICATE THE PROBLEM, SO THEY ARE UNABLE TO PROCEED WITH FURTHER INVESTIGATION. THERE ARE CONCERNS FOR SAFETY OF FAMILY AND SAFETY OF DRIVING THIS VEHICLE WITH NOT KNOWING WHEN ANOTHER STALL WILL OCCUR. SO FAR, THE VEHICLE HAS BEEN ON A CITY STREET DECELERATING INTO A STOP AT LOW SPEEDS WHEN THE STALLING OCCURS. MOST RECENTLY, VEHICLE WAS SLOWING DOWN TO YIELD FOR A TRAFFIC CIRCLE WHEN THE STALLING OCCURRED MAKING IT DIFFICULT TO FULLY BRAKE AND MANAGE THE STEERING WHEEL. SOME OF THE SERVICES COMPLETED TO HOPEFULLY RECTIFY THE STALLING WERE; FUEL PUMP RELAY REPLACED, EVAPORATE SYSTEM INTEGRITY MONITOR REPLACED, BOTH FUEL PUMPS REPLACED, TRANSMISSION SERVICE PERFORMED. STALLING IS STILL OCCURRING PERIODICALLY WITH NO RESOLUTION AT THIS TIME. FIRST TIME THE VEHICLE STALLED WAS IN THE BEGINNING OF 2017 (NOT SURE OF SPECIFIC DATE). IT STALLED A FEW TIMES BEFORE WE BROUGHT IT IN TO BE CHECKED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063812January 19, 2018
ENGINE, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 25 MPH EXITING THE FREEWAY, THE VEHICLE STARTED TO ACCELERATE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED DRIVING AND DID NOT COAST OVER TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE SHOOK VIOLENTLY WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TURLOCK CHRYSLER DODGE JEEP RAM (1600 AUTO MALL DR, TURLOCK, CA 95380) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPGRADED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE AT A STOP SIGN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, RESTARTED THE ENGINE, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. A TWENTY SEVEN POINT INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE UNTIL THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,599.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063578January 18, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION THE LIGHT SHUT OFF WHILE DRIVING, CAUSING A SLIGHT PANIC TO GET THEY SWITCH TO THE MANUAL POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063136January 16, 2018
UNKNOWN OR OTHER
RECALL R09 DID NOT FIX ISSUE WITH CAR SHUTTING OFF AND IGNITION STICKING. CAR SHUTS OFF ON FREEWAY AND OFF-RAMPS REGULARLY. PROBLEM CONTINUED AND NOW TIPM FAILURE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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