Country Coach Magna Complaints

13 consumer complaints on file.

#11174582February 5, 2019
SUSPENSION
I AM A MACHINIST IN A REPAIR SHOP. THIS IS A MOTORHOME. SITS ON A DYNOMAX FRAME WITH A 625 HP ENGINE AND WEIGHS 47,000 LBS. CUSTOMER EXPERIENCED R/H DRIVE AXLE BEAM ASSEMBLY BETWEEN REAR AXLE AND AIR SUSPENSION BAGS TO BODY BUST IN HALF, ALSO THREW THE DRIVELINE. HE WAS ENTERING A FREEWAY AT UNDER 20 MPH WHEN THIS OCCURRED. THE IMMEDIATE EXTREME LEAN TO THE DRIVERS SIDE HAD THEM SUSPECT THE DRIVESHAFT TOOK OUT AN AIRBAG. INITIALLY BROUGHT TO ANOTHER SHOP TO REPLACE THE DRIVELINE WHEN THE REAL CULPRIT WAS DISCOVERED. BROUGHT TO OUR SHOP FOR MAJOR REPAIR. I EXTRACTED THE BROKEN LOWER BEAM ASSEMBLY, THE NEW PART HAD TO BE MADE WITH A 4 WEEK LEAD TIME. DURING THIS STAGE I DISCOVERED THE OTHER SIDE WAS NEARLY READY TO BREAK AS WELL. I HAVE DOCUMENTED THE REPAIR, AND UPGRADES PERFORMED TO THIS CONDITION AND HAVE SEVERAL MORE PHOTOS AND TECHNICAL UNDERSTANDING ON THIS THAN WHAT IS INCLUDED IN THIS INITIAL COMPLAINT. THESE ARE AVAILABLE UPON REQUEST. FACT IS, THIS IS A SERIOUS UNDER DESIGN THAT COULD BE CATASTROPHIC IF THIS OCCURS AT HIWAY SPEED FOR MORE THAN JUST THE OCCUPANTS. SIMPLY REPLACING THE BROKEN PART WAS NOT A REASONABLE SOLUTION ESPECIALLY AFTER FINDING THE OTHER SIDE DOING THE SAME THING. THE OTHER SIDE WAS REPAIRED, AND ADDED REINFORCEMENTS WERE INSTALLED TO BOTH THE REPAIRED SIDE AND THE NEW BEAM SIDE. THIS MOTORHOME HAS APPROXIMATELY 76,000 MILES ON IT AT 10 YEARS OLD. FAILURE IS DUE TO THE LOWER BEAM DESIGN CARRYING BOTH COACH WEIGHT AND ENGINE TORQUE THROUGH A SMALL AREA THAT FLEXES UNDER ENGINE TORQUE OVER THE TOP OF THE AXLE ONLY. THE REAR OF THE BEAM ATTACHES TO THE TORQUE BARS FROM THE CHASSIS, WHEN THE AXLE IS POWERED TO DRIVE THE WHEELS PUTS AND ENORMOUS AMOUNT OF TWIST INTO AN UNDERSIZED AREA ON THIS BEAM WITHOUT ADDITIONAL SUPPORT. ALL MOTORHOMES WITH THIS CONFIGURATION NEED INSPECTED AND POSSIBLY REINFORCED SIMILAR TO WHAT I DID HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426296September 19, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 COUNTRY COACH MAGNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE CORNER OF THE PASSENGER SIDE WINDSHIELD WAS FRACTURED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WINDSHIELD WAS REPLACED. THE FAILURE RECURRED FIVE TIMES. AFTER EACH FAILURE, THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274845June 24, 2009
STEERING
TL*THE CONTACT OWNS A 1997 COUNTRY COACH MAGNA RV. THE CONTACT STATED THAT THE POWER STEERING WAS POWERING OFF A HYDRAULIC PUMP, WHICH IS DRIVEN THROUGH A POWER TAKEOFF CASE IN THE TRANSMISSION. THE FAILURE WAS NOTICED WHILE DRIVING 15 MPH. THE SPLINES FROM THE PUMP TO THE POWER TAKEOFF WERE DETERIORATED TO THE POINT THAT THE SPLINES SHEARED. AS A RESULT, THE PUMP NO LONGER TURNED OR PRODUCED ANY FLUID PRESSURE, CAUSING THE POWER STEERING TO BECOME INOPERABLE. HE WAS UNABLE TO DRIVE THE VEHICLE WITHOUT USING A LOT OF STRENGTH DUE TO THIS FAILURE. THE CONTACT HAS NOT TAKEN THE VEHICLE TO THE DEALER. INSTEAD, IT WAS TAKEN TO A BUS REPAIR FACILITY AND WAS REPAIRED. THE FAILURE HAS NOT RECURRED; HOWEVER, HE BELIEVES THAT IT WAS DUE TO A MANUFACTURER DEFECT AND A RECALL SHOULD BE ISSUED. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 117,000. UPDATED 07/17/09 *BF ON JULY 6TH, THE CONSUMER TOOK THE RV FOR AN INSPECTION OF THE PTO AND SPLINE LINES AND FOUND SPLINE WEAR AT 20%. IT WAS LUBRICATED AND RE-ASSEMBLED. UPDATED 07/21/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273217June 9, 2009
STEERING
TL*THE CONTACT OWNS A 2008 COUNTRY COACH MAGNA 630 RV. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V484000 (STEERING:HYDRAULIC POWER ASSIST SYSTEM) AND IMMEDIATELY CALLED THE MANUFACTURER. THE COMPANY WENT BANKRUPT AND IS CURRENTLY RECEIVING A BAIL OUT; THEREFORE, THE CONTACT HAD TO WAIT A WEEK OR MORE FOR THE REPAIRS TO BE AUTHORIZED. AFTER THE WAITING PERIOD PASSED, HE CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD NOT REPAIR THE VEHICLE WITHOUT A VALID REASON. THE VEHICLE HAS NOT BEEN REPAIRED. THE MILEAGE WAS NOT APPLICABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268485May 12, 2009
POWER TRAIN, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
RECALL 08V-484 NEEDS TO COVER MORE MODELS AND MODEL YEARS. THESE ARE SOME MODELS OUTSIDE OF THE CURRENT RECALL THAT HAVE FAILED OR ALMOST FAILED-THEY ARE ALL 2005 COUNTRY COACH MAGNA MODELS: FAILED-KEN RILEY FAILED-RON DIETRICH FAILED-DAN CASSIANI - DAVID HOFFMAN CC #6408 INSPECTED AND FOUND 75% OF GEAR SPLINES GONE, ABOUT TO FAIL. TOM SIMS CC #6479 INSPECTED AND FOUND SHAFT HEAT COLORED. THE PTO MANUFACTURER, PARKER CHELSEA IS TELLING CUSTOMERS AND MYSELF THE "DRY" PTO COUNTRY COACH IS USING HAS A LIFE OF 25,000 TO 30,000 MILES! RON BARAN OWNS A 2009 MAGNA CC #7025 AND FOUND OUT HIS COACH ALSO HAS A DRY PTO. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249109November 18, 2008
STEERING
TL*THE CONTACT OWNS A 2007 COUNTRY COACH MAGNA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V484000 (STEERING:HYDRAULIC POWER ASSIST SYSTEM) ON SEPTEMBER 30,2008. THE NOTICE STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MID-NOVEMBER. HE CALLED THE MANUFACTURER ON SEVERAL OCCASIONS AND WAS INFORMED THAT THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT IS AWARE OF THE SAFETY DEFECT. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186570March 30, 2007
VISIBILITY:GLASS, SIDE/REAR
TL*- THE CONTACT STATED THAT THE 2001 COUNTRY COACH MAGNA MOTOR HOME WITH CURRENT MILEAGE 40,000 HAD BEEN SNAKING WHEN THE DOUBLE PAIN GLASS SEALANT COVERED THE WINDOW ON ALL OF THE EDGES. THE CONTACT TOOK THE MOTOR HOME TO THE DEALERSHIP, WHERE THEY TOLD HER THAT THERE WASN'T A PROBLEM. THE CONTACT STATED THAT THE PROBLEM GOT WORSE OVER THE YEARS, AND THE DEALERSHIP HAD NOT DONE ANYTHING ABOUT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159181June 7, 2006
TIRES
STARTED DRIVING 5:30 IN THE MORNING AND THE DRIVERS SIDE FRONT TIRE BLEW APART PULLING ME INTO THE FAST LANE A COUPLE OF FEET CAUSING THE CAR ALONG SIDE ME TO PANIC AND HIT ME. THE TIRE RIPPED OUT ALL WIRING FOR MY TRANSMISSION AND SLIDE CONTROLS, DAMAGED THE RIGHT FRONT FENDER. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10079879June 23, 2004
TIRES
VEHICLE'S TIRES ARE CUPPING.*MR AT 20,000 MILES THE TIRES BEGAN TO CUP. THE CONSUMER SWITCH THE TIRES, HOWEVER 15,000 MILES LATER THE PROBLEM RECURRED. THE CONSUMER RECEIVED 2 LETTERS IN THE MAIL HOWEVER THEY WERE NOT SPECIFIC. AFTER THE CONSUMER CHANGED TO LARGER RIMS AND TIRES THERE HAS BEEN NO MORE CUPPING. THE CONSUMER STATED NOW THAT HE KNOWS ABOUT THE RECALL HE WOULD LIKE REIMBURSEMENT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016533April 26, 2003
POWER TRAIN:AXLE ASSEMBLY, TIRES
AXLE AND TIRE RATINGS ON MOTOR HOME ARE TOO LOW RESULTING IN AN OVERWEIGHT CONDITION WHEN USED IN NORMAL LOADED MODE. THE NET CARRYING CAPACITY AND EMPTY WEIGHT OF THE COACH WERE NOT POSTED IN THE COACH. WHEN WE HAD IT WEIGHED BY RVSEF WE DISCOVERED IT WAS OVERLOADED ON 3 CORNERS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007076April 9, 2002
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVESHAFT ANGLES ARE 13 INCHES WHEN IT SHOULD BE 18 INCHES. DRIVESHAFT CAN FALL OUT AT ANYTIME WHEN DRIVING VEHICLE. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563669October 10, 2001
EQUIPMENT:OTHER:LABELS
CONSUMER RECIEVED RECALL 01V-284, MANUFACTURER REFUSES TO REPLACE THE FOUR REAR TIRES ON THE MOTOR HOME, THEY WILL ONLY REPLACE THE TWO FRONT TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9000582March 30, 2000
TIRES
TIRES ARE WEARING OUT TO FAST AND THEY ARE WEARING IN A RATICAL WEAR PATTERN, HAD FRONT END CHECKED, NO FAULT WAS FOUND WITH THE ALINGMENT AND THE AIR PRESSURE WAS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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