Country Coach Intrigue Complaints (2002)

5 consumer complaints on file.

• #10242006September 12, 2008
  TIRES

  I PURCHASED USED A 40' CLASS A MOTORHOME FROM DEALER IN TUSCON, AZ.. BEFORE PICKING IT UP, I INQUIRED FROM THE SERVICE MANAGER THE DATE OF THE TIRES MANUFACTURE. THE TIRES WERE 8 YEARS OLD. I ASKED THAT HE REPLACE THOSE OLD 12R22.5 TIRES WITH NEW TIRES AT MY EXPENSE. WHEN I PICKED UP THE COACH IN TUSCON FROM THE DEALER, I NOTICED THAT THE TIRES INSTALLED WERE 11R22.5. I QUESTIONED THE SERVICE MANAGER ABOUT THE SIZE AND HE TOLD ME THAT MICHELIN DID NOT MANUFACTURE A 12R22.5 TIRE ANY MORE AND THAT THE 11R22.5 ARE THE SAME WEIGHT RATING(WRONG). I BOUGHT THAT STORY. SINCE THEN I HAD THE TIRES CHECKED BY A TIRE COMPANY IN MY AREA AND WAS INFORMED THOSE 11R22.5 TIRES WERE INADEQUATE AND SHOULD BE CHANGED TO THE CORRECT SIZE FOR MY MOTORHOME. I JUST FINISHED A PHONE CALL TO MICHELIN TIRE(THE NEW TIRES ON MY MH) AND WAS TOLD THAT I NEED TO REPLACE ASAP THE SMALLER SIZE TIRE FOR THE CORRECT SIZE AND TIRE LOAD FOR THIS MOTORHOME. MY QUESTION IS WHAT RECOURSE DO I HAVE TO GET THESE REPLACED BY THE DEALER/ SERVICE CENTER THAT I BOUGHT THE MOTORHOME FROM? ANY HELP WOULD BE MUCH APPRECIATED. SINCERELY, MIKE BLURTON ALOHA. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10019150May 23, 2003
  UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER

  ODI ID NUMBER : 10018204 IS INCORRECT AND NO PAPERWORK HAS ARRIVED FOR ME TO SIGN OR EDIT- THIS IS A LIFE THREATENING CONDITION THAT PUTS ALL DRIVERS AND NEARBY CARS ETC. AT RISK. COMPLANT SHOULD READ:WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE IN THE COACH PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE AND COULD DUPLICATE THE PROBLEM. TO DATE THE DEALER AND FACTORY HAVE BEEN UNABLE TO FIX THE PROBLEM. CO ENTERS THE COACH WHILE DRIVING AND REFRIGERATOR IS RUNNING ON LP GAS. IF STOPPED FOR NIGHT SLEEPING THE COACH FILLS WITH CO IF DINNING AREA SLIDE IS NOT IN THE OUT POSITION, AND THE COACH IS NOT PLUGED INTO AC POWER. THIS CONDITION WILL KILL... FALLING ASLEEP AS THE WHEEL OF A 33000LB MOTOR COACH DUE TO CO GAS IS NOT A SAFE WAY TO DRIVE OR GOING TO SLEEP WONDERING IF YOU WILL BE GASED AND NEVER WAKEUP IS NO WAY TO LIVE. I THINK THIS SHOULD BE AT THE TOP OF YOUR LIST FOR ISSUES BEFORE THE SUMMER RV SEASON KILLS. COUNTRY COACH TOLD US TO DISCONECT THE CO DETECTOR AND BRING THE COACH IN FOR REPAIR. ISSUE REMAINED FOR ONE FULL YEAR THAT INCLUDED TWO TRIPS TO THE FACTORY IN OR FOR FACTORY REPAIR AND TWO TRIPS TO INDEPENDENT DEALERS, AND NOW IT IS SITTING AT THE SELLING DEALER WAITING FOR? PUT SOME ONE ON THIS ASAP.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10019154May 23, 2003
  ELECTRICAL SYSTEM:WIRING, UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR

  THIS COMPLAINT CALLED IN AS ODI ID NUMBER: 10018202. COMPLAINT "THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER."ADDITIONAL DATA: 1ST EVENT, 2 WEEKS AFTER DELIVERY, MAY 2002. RANDOM OPENING OF THE STEPS WHILE DRIVING IN RENO ON STREET, STEP OUT LIGHT CAME ON AND I HEARD STEP MOVE, I SWERVED JUST IN TIME AVOIDED HITTING RENO POLICEMAN STANDING AT SIDEWALK EDGE. AS PASTED THE STEP MOVED BACK IN. HE WAS SAVED. (LUCKILY) MY WIFE WITNESSED THE EVENT. I SPENT TIME ON COUNTRY COACHS HELP LINE ASKING WHAT TO DO TO FIX IT. I WAS TOLD, ADJUST THE SWITCH AT THE BACK OF THE STEP ASSEMBLY. SUPPORT FELT THIS WAS EASY FIX SO I DID IT. OTHER I TOOK THE SPOTLIGHT, THE COACH ENDED UP AT THE FACTORY; THE FAC TORY WAS ASKED TO VERIFY MY FIX. THEY REPORTED VERBALLY THAT ALL THE SETTINGS WHERE VERIFIED. NO PROBLEMS FOUND. EVENTS CONTINUED TO RANDOMLY, LONG INTERVALS 1000 TO 5000 MILES. FINALLY EVENTS SEEMED TO STOP. COACH LEFT IN DECEMBER 02 AT COUNTRY COACH FOR SERVICE, HAD NOT HAD ANY REPEATS FOR A LONG TIME. WE PICKED UP THE COACH AT THE FACTORY. WE DROVE ABOUT 300-400 MILES, THE STEPS DEVELOPED A MIND OF THEIR OWN. THE DASH LIGHT NO LONGER INDICATED THE STEP WAS OUT. THE STEPS RANDOMLY MOVED IN AND OUT. AFTER SOME CLOSE CALLS DURING THE CHRISTMAS 02 HOLIDAY, CONTACTED COUNTRY COACH. TOLD TAKE COACH INTO SERVICE LOCALLY, LOCAL SERVICE COMPANY THE STEP WAS UNCONTROLLABLY OPENING AND CLOSING ON ITS OWN. THE SHOP PERSONNEL SAW IT FIRST HAND. AFTER EMAILS REQUESTING COUNTRY COACH ASSUME LIABILITY AND ASSURE ME THAT THE COACH WAS SAFE. I PICKED IT UP AND TRYED TO USE THE COACH. THE FIX THAT THE DEALER INSTALLED AT MY INSISTENCE WAS A REPLACEMENT COMPUTER. THIS COULD BE A LIFE-THREATENING EVENT FOR BOTH CARS AND PEDESTRIANS NEAR THE COACH STAIRS. CANNOT TELL IF THIS WAS FIXED OR IF THE ISSUE IS STILL PRESENT. THIS ISSUE SHOULD BE INVESTIGATED BEFORE THE SUMMER RV SEASON TO PREVENT DEATH OR INJURY.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10018202May 5, 2003
  EQUIPMENT

  THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER. *NLM

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10018204May 5, 2003
  UNKNOWN OR OTHER

  WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE BUT COULD NOT DUPLICATED OR CORRECT THE PROBLEM. *NLM

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0