Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10744580July 29, 2015
UNKNOWN OR OTHER
I TOOK MY PACIFCA TO THE PARKWAY DEALER AT 21560 HALL ROAD CLINTON TWP MI 48038 DUE TO A STALLING ISSUE. 586 465 7262. USUALLY EARLY MORNING AFTER FIRST STARTING THE CAR, THEN DRIVING A SHORT DISTANCE. THE CAR WOULD EITHER STALL OUT OR THE ENGINE WOULD REV AND ATTEMPT TO ACCELERATE. WHEN TRYING TO ACCELERATE ON IT'S OWN, I NEEDED TO PUT FIRM PRESSURE ON THE BRAKES TO HOLD IT IN CHECK. THE TECHNICIANS AT PARKWAY FAILED TO SUCCESSFULLY ANALYZE AND DIAGNOSE THE STALLING AND UNINTENDED ACCELERATION ISSUES. INSTEAD, HE TOLD ME THE VEHICLE WAS NOT SAFE TO DRIVE TO DUE SEVERE ENGINE CRADLE (SUBFRAME) ROT. 2 CHANNELS - LOWER PORTION HAVE RUSTED THROUGH. AFTER INVESTIGATING THIS ISSUE, I FOUND THAT IT IS COMMON AMONG PACIFICAS MANUFACTURED IN 2004/2005. I ADDRESSED THIS CONCERN WITH THE DEALER TO NO AVAIL. I ALSO RAISED A CASE WITH CHRYSLER CUSTOMER SERVICE AND THEY ALSO REFUSED TO DO ANYTHING TO REPLACE THE SUBFRAME, DESPITE ACKNOWLEDGING A WARRANTY EXTENSION LETTER ISSUED FOR 2004/2005 PACIFICAS BECAUSE OF THE SUBFRAME PROBLEMS AND ALSO A SERVICE BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744775July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS SMOKE EMITTING FROM THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE BOX WAS DESTROYED. IN ADDITION, THE WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10744072July 27, 2015
SUSPENSION, STEERING, POWER TRAIN
WAS DRIVING DOWN THE STREET AND HEARD A LOAD BANG WHEN DRIVERS SIDE OF CAR DROPPED DOWN ONTO FRONT TIRE. CAR ABRUPTLY SWERVED INTO LANE WITH APPROACHING TRAFFIC. VEHICLE STOPPED AGAINST THE CURB AND ONCOMING TRAFFIC STOPPED IN TIME. WE TOWED VEHICLE TO A FRIENDS BUSINESS FOR INSPECTING AND IT WAS DISCOVERED THE ENGINE CRADLE HAD ROTTED OUT FROM RUST. WE CALLED LOCAL DEALER AND WAS ASKED FOR OUR V.I.N # AND WAS TOLD OUR CAR WAS NOT PART OF RECALL BECAUSE IT WAS NOT BUILT WITHIN A FEW WEEKS WINDOW. IN SEARCHING MORE INFORMATION ONLINE WE FOUND THIS IS A HUGE ISSUE ON THESE CARS. PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733692July 13, 2015
SUSPENSION, STRUCTURE:BODY, UNKNOWN OR OTHER
I WENT TO GO WASH MY 2004 PACIFICA AND WHEN I GOT DOWN ON MY HANDS AND KNEES TO WASH THE TIRES I NOTICED SOME RUST UNDER CAR SO I GOT ON MY BACK AND LOOKED UNDER MY CAR AND NOTICED MY WHOLE SUBFRAME WAS COMPLETELY RUSTED OUT ON BOTH SIDES.I'M NOT TO HAPPY AND I FEEL AS IF THEIR SHOULD BE A LAW SUIT FILED.I HAVE SINCE READ COMPLAINTS AND SO FAR I HAVNT COME ACROSS ONE PERSON WHO LIVES IN A SNOW STATE WERE THE ROADS ARE SALTED IN WINTER WHO HAVE NOT HAD A RUSTED SUB FRAME ON THEIR PACIFICA.I DON'T KNOW WHAT THE HOLD UP IS WITH CHRYSLER FIXING WHAT THEY SOLD TO US!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731426July 1, 2015
ENGINE
THE MOTOR MOUNTS ON THIS VEHICLE HAVE BEEN REPLACED MULTIPLE TIMES. 3 AT A TIME. THERE ARE ONLY 4 OF THEM. I WAS NOT AWARE THAT IT WAS A COMMON ISSUE ON THESE CARS SUBSEQUENT RESEARCH HAS SHOWN THAT IT IS VERY COMMON. IT DOES PRESENT A SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730140June 24, 2015
ENGINE
JUST BROUGHT OUR CAR TO THE SHOP FOR AN OIL CHANGE AND THEY INFORMED US THAT OUR ENGINE CRADDLE IS SO BADLY ROOTING THAT WE HAVE TO SPEND $2300 TO REPAIR. I HAVE HEARD CHRYSLER NEW ABOUT THIS AND IS DOING NOTHING ABOUT IT BECAUSE OUR CAR WAS BUILT IN AUG OF 2004. THAT IS HORRIBLE !!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726890June 23, 2015
ENGINE
MY CAR HAS BEGUN TO SHAKE. I JUST GOT BACK FROM THE MECHANIC, WHO EXPLAINED THAT THE ENGINE CRADLE IS SEVERELY CORRODED AND RUSTED WITH SEVERAL HOLES IN IT. HE PRINTED UP THE RECALL INFORMATION CONCERNING THIS, WHICH I NEVER RECEIVED OR KNEW ABOUT ... AND WHICH DOESN'T COVER MY CAR. I HAVE $2,000 WORTH OF WORK NEEDED TO MAKE MY CAR SAFE THAT CHRYSLER SHOULD BE PAYING FOR. I AM COMPLETELY SICK OF PAYING OUT OF POCKET TO FIX THINGS ON MY CAR THAT HAVE BEEN RECALLED, BUT MY CAR ISN'T COVERED UNDER. I AM ABSOLUTELY LIVID AT THIS POINT!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726042June 17, 2015
STRUCTURE, AIR BAGS
LETTER FROM SENATOR GARRETT ON BEHALF OF CONSTITUENT RE 2004 CHRYSLER PACIFICA AIRBAG. *SMD THE CONSUMER STATED THE AIR BAG PANEL OPENED AND THE AIR BAG COULD BE SEEN. THE DEALER INFORMED THE CONSUMER, THERE WAS NO ISSUE WITH THE AIR BAG ITSELF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725714June 17, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO REPLACE THE STARTER. THE CONTACT WAS INFORMED THAT THE MOTOR CRADLE WAS CORRODED AND THE STARTER WAS UNABLE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 8/19/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725001June 12, 2015
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT DISCOVERED A FUEL LEAK AND SMELLED A FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724348June 9, 2015
UNKNOWN OR OTHER
ENGINE CRADLE IS RUSTED THROUGH. MECHANIC TOLD ME THE ENGINE COULD FALL OUT. VERY DANGEROUS TO DRIVE. I BOUGHT IT FROM A DEALER THAT GAVE THE VEHICLE A CLEAN SAFETY INSPECTION EVEN WITH THE DANGEROUS ENGINE CRADLE. I REPORTED THE PROBLEM JUST A FEW MONTHS AFTER BUYING THE CAR BUT THE DEALERSHIP SAID THAT IT WAS SOMETHING I WOULD HAVE TO TAKE UP WITH CHRYSLER. CHRYSLER AND THE DEALERSHIP (ERNIE VON SCHLEDORN) I BOUGHT THE CAR FROM, REFUSE TO REPAIR OR ACCEPT RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724040June 8, 2015
SUSPENSION
MY REPORT IS SO SIMILAR TO 10722720 AND THE OTHERS WHO HAVE REPORTED RUSTING THROUGH OF THE ENGINE FRAME. IT IS UNSAFE TO DRIVE LONG DISTANCES BECAUSE THE WHEEL COULD COLLAPSE. MY CAR HAS ALWAYS HAD INDOOR PARKING. I ASKED IF SALT IS THE CULPRIT BUT THE OWNER/MECHANIC SAID IT IS CORRODING FROM WITHIN. COST TO REPAIR: $3000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722661June 1, 2015
ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT 30 MPH, THE VEHICLE JERKED AND THE CONTACT HEARD A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CRADLE WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722720June 1, 2015
SUSPENSION, ENGINE, UNKNOWN OR OTHER
WHILE IN FOR AN OIL CHANGE I WAS INFORMED THAT THE ENGINE CRADLE HAS RUSTED THROUGH. I WAS TOLD THE SAME THING LAST YEAR ALSO. I WAS INFORMED THAT NOW IT HAS RUSTED THROUGH TO WHERE IT MAY NOT BE SAFE TO DRIVE SINCE THE ENGINE COULD SHIFT ON THE RUSTED ENGINE CRADLE AND CAUSE AN ACCIDENT. LOOKING ONLINE I SEE THAT MANY 2004, 2005 PACIFICAS HAVE THIS PROBLEM AND MANY HAVE BEEN TOLD BY CHRYSLER CORP., AS I WAS LAST YEAR, THAT MY VEHICLE WAS NOT MANUFACTURED WITHIN THE 2 MONTHS WHERE THEY SAY THEY HAD MANUFACTURING PROBLEMS AND HAD FIXED THOSE THAT THEY SAY WERE DEFECTIVE. CHRYSLER HAS REPAIRED MANY PACIFICA ENGINE CRADLES, ACCORDING TO INFORMATION ONLINE, BUT ONLY AFTER HAVING AN OUTSIDE INVESTIGATING AGENCY LIKE A TV STATION OR OTHER ENTITY GETTING INVOLVED. THIS APPARENTLY IS A DANGEROUS SITUATION THAT CHRYSLER DOES NOT WANT TO ADDRESS WITH A RECALL OR REPAIR. MY REQUEST FOR REPAIR IS ON FILE WITH CHRYSLER CORP. FROM MY CONTACT WITH THEM LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722800June 1, 2015
SUSPENSION
WENT IN FOR YEARLY INSPECTION. WILL NOT PASS ENGINE CRADLE SUBFRAME ROTTED AND CRACKED. CHRYSLER WILL DO NOTHING ABOUT REPAIR. REST OF CAR IS IN GOOD SHAPE PUTS A FAMILY OUT OF A VEHICLE WITH A VERY BIG REPAIR BILL VERY SAD EXCUSE FOR A VEHICLE THAT COST OVER $20.000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721740May 27, 2015
SUSPENSION, ENGINE, STEERING
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT 40 MPH, THE TIRES SQUEALED AND THE VEHICLE VEERED TO THE RIGHT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL LEANED INWARDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENGINE CRADLE WAS CORRODED AND FRACTURED. THE TECHNICIAN DIAGNOSED THAT THE STRUT, STRUT MOUNT, TIE ROD, AND ENGINE CRADLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721429May 26, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
BOUGHT CAR IN FOR ROUTINE OIL CHANGE AND WAS INFORMED OF SEVERE RUST ON K FRAME ASSEMBLY AND THAT CAR WAS DANGEROUS TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717506May 20, 2015
UNKNOWN OR OTHER, POWER TRAIN
MY WIFE WAS PARKED. WHEN SHE PUT THE CAR INTO DRIVE THE LEVER DID NOT STAY IN DRIVE. IT BOUNCED INTO REVERSE AND WHEN SHE STARTED TO GO FORWARD THE FORCE OF THE REVERSE CAUSED HER TO PUSH HARDER ON THE ACCELERATOR HITTING THE VEHICLE BEHIND HER AND ONE ON THE DRIVERS SIDE. WE COULD NOT DUPLICATE THE PROBLEM AGAIN NOR COULD THE DEALER WHILE IT WAS IN FOR BODY REPAIR. MY WIFE LOST CONFIDENCE IN THIS VEHICLE AND WE ENDED UP TRADING IT IN FOR A MAJOR LOSS IN $. WE LIKED THE VEHICLE AND ENDED UP BYING ANOTHER ONE AND NOTICED THAT THE SHIFTIER HAD A TOTALLY DIFFERENT SET UP. WE QUESTIONED CHRYSLER AT THE TIME AND THEY SAID THAT THERE WAS NO PROBLEM. A COUPLE OF YEARS LATER WE MET SOMEONE WHO HAD THE SAME VEHICLE AS WE DID AT THE TIME, AND THEY HAD A SIMILAR PROBLEM AS WE DID BUT THEIRS ENDED UP JAMMING AND WHEN THEY FORCED IT, IT BROKE THE PLASTIC SLIDING COVER. ONCE THAT HAPPENED THEY HAD NOT OTHER PROBLEMS WITH IT. THEY TRIED TO REPLACE THE COVER BUT NONE WERE AVAILABLE. THIS LEADS ME TO BELIEVE THAT CHRYSLER KNEW OF THE PROBLEM AND ELECTED TO IGNORE IT AS IT DID NOT DRAW NATIONAL ATTENTION I AM NOT SURE IT THIS IS TOO LATE FOR ANY CORRECTIVE ACTION OR NOT, BUT I THINK THEY SHOULD BE BROUGHT TO TASK FOR IGNORING IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10717526May 20, 2015
STRUCTURE:BODY
THE SUB FRAME OF MY 2004 PACIFICA IS RUSTED VERY BAD WITH HOLES IN THE FRAME. MY MECHANIC SAYS IT IS UNSAFE TO DRIVE. CHRYSLER SAYS THEY WILL NOT BE ABLE TO ASSIST WITH THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717219May 18, 2015
STEERING, ENGINE, ELECTRICAL SYSTEM
TECHNICIAN FOUND PERFORATION ON THE FRONT SUBFRAME/CRADLE AREA ESTIMATED COST TO REPLACE $ 2,566.62.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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