Chrysler Pacifica Complaints (2023)

151 consumer complaints on file.

#11728743April 2, 2026
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The vehicle was taken to the dealer, where it was diagnosed with several electrical failures. The side curtain air bags failed to operate as needed, and the contact was informed that the side curtain air bags needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,416.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728483April 1, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received a second notification for NHTSA Campaign Number: 25V302000 (Air Bags) that the part for the recall repair was available, and to contact the dealer to schedule an appointment; however, after contacting the dealer, the contact was informed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720815February 26, 2026
AIR BAGS
I was notified of the recall back in early December, but I have been unable to get the recall repairs taken care of as the dealer says the parts are unavailable. I have ongoing concerns for my family's safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720571February 25, 2026
AIR BAGS
i CALLED MULTIPLE DEALERS AND ALSO CHRYSLER CUSTOMER SERVICE. BUT THEY ARE NOT TAKING CARE OF THE RECALL. ITS A SAFETY RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720197February 24, 2026
AIR BAGS
My Chrysler has been at the dealership for a week without getting fixed since Chrysler's diagnosticians will not communicate with the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719830February 23, 2026
POWER TRAIN
Several times (6) received a "pull over safely" message while on interstate at 60-75 mph. In addition check engine light comes on. Have taken to dealership for service and after 7 weeks they still have not be able to fix. Vehicle is completely inoperable at this point and am getting no support from Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719494February 20, 2026
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving 70 MPH, the accelerator pedal failed to respond as needed. The contact pulled over and restarted the vehicle, and the failure persisted. The vehicle was driven to the dealer to be diagnosed, and failure was associated with NHTSA Campaign Number: 23V010000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719357February 20, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717774February 13, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the air bag warning light illuminated, and the warning light illuminated several times intermittently while driving. The dealer was contacted to schedule an appointment, and the contact was informed that the vehicle would be added to the waiting list because only one part could be ordered per week. Upon following up with the dealer months later, the contact was informed that the part was available, but the earliest availability for the recall repair was within a month. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714929February 2, 2026
AIR BAGS
I scheduled an appointment with United Chrysler Jeep Dodge (111 85th St Brooklyn, NY 11220) for 2/2/26 and was told at scheduling the recall 06C/NHTSA 25V-302 and an oil change could be completed same day. This dealership charges a $150 per day storage fee for any vehicle that stays at the dealership and I wanted to avoid this fee and pick up the vehicle on the same day the service was completed. On arrival to the dealership, I was informed the part was not in stock and would need to be ordered. The part would be unavailable until 2/4 or 2/5. I asked why the part was not ordered on scheduling and I was told this was against policy. I asked to schedule the next appointment and I was told I could not until the part arrived. The manager then said all this information was in the letter I received and it is not the schedulers job to tell the customer if the repair can be completed upon scheduling. I left the car there to have the oil change. I was then called by the manager and told they will not touch the car and we can find another dealership. I confirmed they are refusing to do the recall repair as issued by FCA US and they confirmed yes. The next closest dealership is in the next state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713713January 27, 2026
BACK OVER PREVENTION, AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notifications of NHTSA Campaign Number: 24V436000 (Back Over Prevention) and 25V302000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712847January 23, 2026
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Van is only 2 years old, maybe 30K miles on it, and it dies while in motion from "electrical issues" of some sort, that are not even battery related. Never seen this in a vehicle ever. Happened to my wife twice in one week while transporting children. They are very lucky to be alive still. This model should not be allowed on the market in this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712463January 21, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving the indicator light for Forward Collision Warning (FCW or Pedestrian Emergency Braking (PEB) illuminated. This is an intermittent issue and has appeared during snowy or wet road conditions. The owner's manual states description states: Warning light indicates a fault in the FCW/PEB warning system. Contact an authorized dealer for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712199January 20, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Red Turtle symbol, vehicle going to shut down, indicates issue sensing power from the hybrid drivetrain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711592January 17, 2026
POWER TRAIN, ELECTRICAL SYSTEM
Vehicle went into limp mode three times while driving on the highway, forcing us to pull over to the shoulder. Luckily there was a safe place to pull over but created a major safety concern. It triggered code P0A43-00. The dealer initially couldn't recreate the code on 12/18/25 at which point they cleared the code and returned the car to us. It happened again on 12/30/25 at which point the dealer followed Chrysler instructions to conduct pin drag test but no problem was found. Dealer drove 60 mile test and didn't recreate the fault and returned car to us. The same issue again occurred on 1/9/26 at which point Chrysler authorized invasive transmission repairs. This issue directly aligns with recall 23V-010 and NHTSA ODI investigation RQ24004
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711264January 15, 2026
STEERING
While driving the car an alert pops up with a red steering wheel and an exclamation point. The console states "Power Steering Unavailable Service Required". I brought the vehicle to a dealer and they stated they thought it was from low voltage due to a bad battery. They returned the car and the issue happened again. Oddly the you get the symptom first. Then you see an alert saying "LaneSense Off" then a ding where the console says "Power Steering Unavailable Service Required". So for a few seconds you might think lane sense off is the problem even though the reality is you have no more power steering. My family's life was at risk. Without power steering the vehicle was incredibly hard to control. It is very heavy and I had to use my full force to turn it, if it was my wife or someone less muscular they would have crashed. It has been inspected by the dealer and they returned it after replacing the battery and the issue re-occurred. I noticed this was an issue on a previous year model but it occuring on ours as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708861January 5, 2026
ENGINE, VEHICLE SPEED CONTROL, STEERING
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate to the shoulder and stop for the vehicle to reset and allow me to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the third and fourth time issue had occurred. This happened IMMEDIATELY after leaving the dealership to resolve this exact issue and was told that the vehicle was safe to drive again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708858January 5, 2026
ENGINE, VEHICLE SPEED CONTROL
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "Stop Safely" or "Service Hybrid System" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate from the far-left lane across multiple lanes of traffic to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the second time this issue had occurred. The previous check engine light had cleared on its own and I assumed the vehicle was safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708014December 31, 2025
UNKNOWN OR OTHER
This complaint concerns hardship caused by dealer scheduling and parts availability issues during a mandatory recall, not a defect in the recalled part itself. My vehicle was scheduled for a recall repair at an authorized dealership. The dealership confirmed the appointment but did not have the required parts available. I was informed of this only after dropping off the vehicle. As a direct result of this failure in scheduling and coordination: –I was required to rent a vehicle unnecessarily. –No loaner vehicle was available, despite recall instructions advising customers to ask dealers about alternate transportation. –I incurred rental charges, mandatory fees, fuel costs, and extra travel time that would not have occurred absent the dealer’s error. –I also experienced additional personal hardship, including having to transfer a child car seat between vehicles and adjust family obligations, such as waiting at a medical appointment, due to the unexpected need to return and manage the rental vehicle. The manufacturer’s customer care has limited reimbursement strictly to a standard policy cap and has declined to consider dealer-caused hardship or goodwill review, despite conflicting written guidance regarding reimbursement limits. This complaint is about whether recall compliance processes adequately protect consumers from avoidable hardship caused by dealer scheduling failures during mandatory safety recall repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704957December 14, 2025
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
As I began driving errors popped up engine failure, electrical system and hybrid system errors, the gas pedal would not move beyond 10 miles per hour, the brakes made a weird noise as if were trying to start the car. This happened with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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