Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10716012May 12, 2015
UNKNOWN OR OTHER
SERVICE APPOINTMENT TO REPAIR AC, WHEN MECHANIC NOTICED SUBFRAME BADLY RUSTED. DETERMINED TO NEED REPLACEMENT AS SOON AS POSSIBLE. VEHICLE OUTSIDE OF NOTED EXTENDED WARRANTY ARRANGEMENT FOR 2005. THIS IS A MAJOR SAFETY HAZARD THAT SHOULD BE UNDER A RECALL. I WAS TOLD SUBFRAME MAY BE REPLACED AT COST; CHECKING WITH CHRYSLER DEALERSHIP IN MN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716052May 12, 2015
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714906May 6, 2015
ENGINE, STRUCTURE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING INSPECTED, THE INDEPENDENT MECHANIC DIAGNOSED THAT THE PASSENGER SIDE OF THE ENGINE CRADLE HAD A HOLE THAT RUSTED THROUGH. AS A RESULT, THE ENGINE CRADLE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714940May 6, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
EVERY 3,000 MILES A OIL CHANGE AND REGULAR MAINTENANCE TO MY CAR HAS BEEN DONE, IN APRIL OF THIS YEAR WHEN THEY PUT IT ON THE LIFT NOTICED ALL THE BIG RUST HOLES UNDERNEATH. THE MECHANIC DID NOT WANT ME TO LEAVE WITH IT SAID IT WAS NOT SAFE. WITHIN A MONTH IT IS BUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714565May 5, 2015
ELECTRICAL SYSTEM
I WAS GOING DOWN THE FREEWAY WHEN MY BATTERY LIGHT CAME ON OUT OF NOWHERE AND THEN A SMELL OF BURNT RUBBER STARTED COMING THROUGH THE CAR I PULLED OVER AND SHUT THE ENGINE OFF POPPED THE HOOD AND FOUND A FIRE ON MY ALTERNATOR . I WAS ABLE TO PUT THE FIRE OUT BUT MY CHILDREN WERE IN THE CAR I AM AFRAID TO DRIVE IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10713175April 27, 2015
SUSPENSION, STRUCTURE, ENGINE AND ENGINE COOLING
THE ENGINE CRADLE OF THE 2004 PACIFICA HAS RUSTED SEVERELY. ONE SIDE APPEARS TO BE ALL THE WAY THROUGH WHILE THE OTHER SIDE IS ABOUT 3/4 OF THE WAY THROUGH. VEHICLE IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712633April 24, 2015
ENGINE AND ENGINE COOLING, STRUCTURE:BODY, SUSPENSION
THE ENGINE CRADLE, WAS RIDDLED WITH CORROSION AND RUST. DURING THE DRIVING THE VEHICLES VIBRATE. MY CAR IN FOR ROUTINE MAINTENANCE, WE ARE DISCOVERING THAT SUBFRAME AND ENGINE CRADLE RUST. THIS IS ACTUALLY DRIVING TIME BOMBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711946April 21, 2015
ENGINE, VEHICLE SPEED CONTROL, STRUCTURE:BODY
2004 CHRYSLER PACIFICA, ORIGINAL OWNER, 60306 MILES. CAR WAS BEING SERVICED AND THE SUBFRAME HAS ALMOST COMPLETELY RUSTED OUT, MAKING THE CAR UNDRIVEABLE. CONTACTED LOCAL DEALER AND WAS GIVEN CHRYSLER CUST SERVICE NUMBER. CAR BUILT IN SEPT 2003, SAID DOS NOT QUALIFY FOR CHRYSLER (APPARENTLY SECRET) EXTENDED WARRANTY. FILED A COMPLAINT WITH CHRYSLER, BUT THEY WILL NOT PROVIDE ANY REPLY TO THEIR "REVIEW" . WE WERE FORTUNATE THAT WE WERE NOT SERIOUSLY INJURED, OR KILLED AS A RESULT OF THIS QUALITY ISSUE..... AND SUBSEQUENT REFUSAL TO CORRECT BY CHRYSLER. ANYWAY TO INVESTIGATE THIS CONSUMER SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706177April 16, 2015
STRUCTURE:BODY, ENGINE
MY 2004 PACIFICA WAS RECENTLY IN FOR OIL CHANGE WHEN MECHANIC SAID THE ENGINE SUB FRAME IS STARTING TO RUST OUT AND THIS WILL NOT PASS INSPECTION. I WAS TOLD TO GO TO JUNK YARD TO FIND SUB FRAME AND SOMEONE WILL NEED TO INSTALL IT. I HAVE SEEN A LOT OF COMPLAINTS ABOUT PACIFICA SUB FRAME RUST AND EVEN A CLASS ACTION SUIT FILLED IN OHIO IN JAN 2015. WILL CHRYSLYER COVER THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705763April 15, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
DOES THE NHS CARE ABOUT ALL THE COMPLAINTS ON THE CHRYSLER PACIFICA TO HAVE THE MILLION DOLLAR COMPANY PAY TO FIX THIS FAMILY CAR RIGHT OR RECALL THE CAR IN GENERAL. I CALLED THE COMPANY AND BECAUSE WHERE MY CAR WAS MANUFACTURED ITS NOT ENTITLED TO REPLACEMENT BECAUSE IT SHOULDN'T HAVE RUSTED SUBFRAMES WHICH IS TOTALLY INACCURATE MY CAR HAS HAD NOTHING BUT ISSUES IS A 2004 AND I'M NOT THE ONLY ONE MY NEIGHBOR HAS A 2006 CHRYSLER PACIFICA AND ITS SUBFRAME IS ROTTED OUT ARE WE GOING TO SIT BACK AND LET THEM NOT TAKE RESPONSIBILITY DO WE KNOW WHAT IT MEANS WHEN THE SOME SUBFRAME IS ROTTED THAT MEANS IF YOU ARE UNAWARE OF THIS YOU CAN BE DRIVING DOWN THE ROAD WITH YOUR KIDS IN THE BACK OF THE CAR IN YOUR ENGINE DROPS OUT OF YOUR CAR WHICH COULD CAUSE SERIOUS SERIOUS SERIOUS ACCIDENTS IS THIS WHAT WE WANT.THEIR ONLY ANSWER WAS TO CONTACT THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705019April 10, 2015
FUEL/PROPULSION SYSTEM
A SIMILAR INCIDENT HAS OCCURRED ON MY 2004 CHRYSLER PACIFICA AS STATED BELOW. "ON CERTAIN PASSENGER VEHICLES, THE FUEL PUMP MODULE AND THE POWER TRAIN CONTROL MODULE (PCM) SOFTWARE MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN OPERATING CONDITIONS." THE MANUFACTURE IS STATING THAT BECAUSE OF MY VEHICLE'S VIN# IT WASN'T PART OF THIS RECALL# F44. IT IS CLEAR TO ME THAT THE SAME CONDITIONS THAT HAVE HAPPEN TO THE VEHICLES PART OF RECALL# F44 SHOULD PERTAIN TO ANY VEHICLE BUILT PRIOR TO THE DATES ASSOCIATED WITH THIS RECALL CHRYSLER IS RECOGNIZING FOR REPAIRS. ALL PACIFICAS SHOULD BE UNDER THE #F44 RECALL NOTICE, NOT JUST A CERTAIN PORTION. I'VE HAD TO REPLACE THE EXACT SAME ITEMS LISTED AS A NECESSARY REPAIR TO CORRECT THE PROBLEM. AS LIKE RECALL# F44, I TO HAD TO REPLACE THE FUEL PUMP MODULES, FOR THE LEFT AND RIGHT SIDE. HOWEVER, THE DIFFERENCE IS IT WAS OUT OF MY OWN POCKET FOR THESE REPAIRS. ALL THIS HAPPENED TO ME TOO..... AND I AGREE WITH THIS PERSON..... SO I AM RE-POSTING IT... THE FUEL GAUGE STARTED TO MESS UP TELLING ME IT WAS EMPTY AND IT WAS NOT. IT WOULD GO ALL OVER THE PLACE FORM 3/4 TO EMPTY.THIS WENT ON FOR TWO DAYS THEN I WAS GOING DOWN THE ROAD AT 65MPH AND IT SPUTTERED AND I PULLED OVER AND IT WAS NOT RUNNING AND WOULD NOT START BACK UP. THE GUY REPLACED BOTH FUEL PUMPS BECAUSE OF THIS NOW I HAVE TO PAY FOR THIS OUT OF MY POCKET. I WAS BROKE DOWN FAR FORM MY HOUSE AND ANY CHRYSLER DEALER, SO I HAD NO CHOOSE BUT HAVE IT DONE SO I COULD GET BACK ON THE ROAD. FROM WHAT I HAVE READ THIS HAS HAPPENED TO MANY PEOPLE. YOUR HELP WOULD GREATLY BE APPRECIATED...... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704043April 6, 2015
STRUCTURE:BODY
I WAS FEELING A SHIMMY IN THE CAR WHEN I WAS GOING DOWNHILL AND APPLYING MY BRAKES. I TOOK IT TO MY MECHANIC WHERE HE LIFTED IT UP AND DISCOVERED THAT THE SUB FRAME ROTTED IN HALF AND IS FALLING APART. HIS ADVICE WAS NO TO DRIVE IT UNTIL IT WAS REPAIRED BECAUSE THE PART THAT IS ALMOST RUSTED THROUGH HOLDS UP THE REAR OF THE ENGINE AND THE FRONT OF THE TRANSMISSION. HE SAID IT WAS UNSAFE TO DRIVE IN THE CONDITION IT IS IN AND WITH IT BEING A 2004 CHRYSLER PACIFICA WITH 115252 MILES ON IT THERE SHOULD NOT BE THIS MUCH RUST. I IMMEDIATELY CONTACTED CHRYSLER GROUP LLC AND WAS INFORMED THAT THEY CAN ONLY GO BY MY VIN NUMBER AND THAT WITH MY VIN NUMBER THERE WERE NO RECALLS ABOUT THIS PROBLEM AND THAT THERE WAS NOTHING SHE COULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703716April 4, 2015
ELECTRICAL SYSTEM
I WAS DRIVING AT ABOUT 30 MPH WHEN THE CAR COMPLETELY SHUT DOWN. THE CAR WAS THEN JUMPED AND I TRIED TO DRIVE IT AROUND THE CORNER AND IT COMPLETELY SHUT DOWN AGAIN THIS TIME LOSING ALL CONTROL...NO BRAKES OR STEERING. I ALMOST CRASHED INTO THE CARS THAT WERE PARKED. THESE CARS ARE DEATH TRAPS AND NEED TO BE RECALLED! THE WHOLE FRAME IS ALSO ROTTING OUT. IN A PERFECT WORLD I WOULD JUST RUN OUT AND BUY A NEW CAR BUT I AM A MOTHER OF 3 AND THAT'S JUST NOT ABLE TO HAPPEN RIGHT NOW. I'M NOT EVEN SURE IF THE CAR CAN BE REPAIRED. IT HAD TO BE TOWED TO 2 DIFFERENT MECHANICS AND I HAVEN'T HEARD BACK WHETHER OR NOT IT CAN BE FIXED! SOMEONE NEEDS TO STEP UP TO THE PLATE AND HOLD CHRYSLER ACCOUNTABLE! I'VE HAD NOTHING BUT PROBLEMS SINCE DAY ONE AND WHEN I PUT MY V.I.N # IN IT SAYS THERE ARE NO RECALLS ON MY CAR....THAT'S A JOKE! THIS CAR IS A LEMON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703133April 1, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED BY AN INDEPENDENT MECHANIC FOR AN UNRELATED ISSUE, THE TECHNICIAN STATED THAT THE ENGINE CRADLE WAS CORRODED. ALSO, THE MECHANIC DIAGNOSED THAT THE ENGINE CROSS MEMBER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702147March 27, 2015
ENGINE, SUSPENSION
I HAVE A 2004 CHRYSLER PACIFICA, I LOVE THE WAY THE CAR HANDLES. BUT IT IS COSTING ME A FORTUNE. I RECENTLY TOOK IT TO BE INSPECTED AND WAS TOLD THAT THE ENGINE CRADLE HAS ROTTED ON THE PASSENGER SIDE. I HAVE REPLACED THE FRONT SUSPENSION, STABILIZERS, AND BRAKES NUMEROUS TIMES IN THE LAST COUPLE OF YEARS NOW THE ENGINE CRADLE NEEDS TO BE REPLACED AND THERE IS NO RECALL ON IT, YET IT IS AN EXTREME SAFETY PROBLEM. THIS IS A REPLACEMENT THAT COULD COST UP TO $4000. IT IS JUST NOT WORTH THE TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701441March 24, 2015
ENGINE
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER , WHO DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695308March 19, 2015
POWER TRAIN, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
SUB CHASSIS FRAME ASSEMBLY RUSTED AND CORRODED. WAS FOUND WHEN TAKEN IN FOR A ROUTINE OIL CHANGE. WAS ADVISED SHOULD NOT BE DRIVEN IN CURRENT CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695326March 19, 2015
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
BROUGHT MY CAR INTO CHRYSLER DEALER FOR REGULAR MAINTENANCE AND THEY CALLED ME TO SAY THAT THEY WOULD NOT RELEASE THE CAR TO ME BECAUSE THE ENTIRE SUBFRAME WAS RUSTED AND ROTTED OUT IN SPOTS. DEALER TOLD ME THE CAR IS A TOTAL LOSS AS THE REPAIR IS $6500 (BLUE BOOK VALUE ~$3500) AND THIS PROBLEM IS VERY COMMON BUT UNFORTUNATELY THERE'S NO RECALL. I CALLED CHRYSLER AND THE JUST SAID I AM OUT OF WARRANTY AND THEY WILL NOT HELP, GOODBYE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695076March 18, 2015
ENGINE
TL* THE CONTACT OWNED A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT APPROXIMATELY 15 MPH MAKING A LEFT TURN, THE ENGINE STALLED AND THE DOORS LOCKED WITHOUT WARNING. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE VEHICLE BEFORE IT ENGULFED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10694694March 16, 2015
ENGINE
I DRIVE A 2004 CHRYSLER PACIFICA. I WAS DRIVING A COUPLE OF DAYS AGO AND I HEARD A NOISE UNDER THE HOOD THAT WAS ABNORMAL. THE NOISE CONTINUED EVERY LITTLE BUMP, TURN, ETC. I TOOK MY CAR INTO THE MECHANIC AND HE SAID THAT MY ENGINE CRADLE HAS RUSTED ALMOST COMPLETELY THROUGH THE METAL. HE MENTIONED THAT CHRYSLER HAD ISSUED A RECALL ON CERTAIN MODELS AND WHEN I CALLED CHRYSLER THEY TOLD ME THAT MY CAR WAS NOT COVERED IN THE RECALL. UPON RESEARCHING THE TOPIC, I FOUND THAT IT IS A VERY COMMON OCCURRENCE WITH 2004 AND 2005 PACIFICAS AND SEVERAL OTHERS ARE EXPERIENCING THE SAME PROBLEM THAT I AM AS FAR AS CHRYSLER REFUSING TO FIX THE CRADLE. I JUST PURCHASED MY VEHICLE ON MAY 9TH, 2014 FOR $6,000 AND I AM BEING EXPECTED TO PUT $3,500 OF WORK INTO IT NOT EVEN A YEAR LATER? THERE IS NO WAY THAT CHRYSLER SHOULD SEE ANY OF THIS SITUATION ETHICAL CONSIDERING THERE ARE SO MANY OF US WITH THIS PROBLEM. CAN SOMEONE PLEASE HELP ME GET THROUGH TO CHRYSLER AND GET MY VEHICLE BACK INTO DRIVING CONDITIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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