Chevrolet Trax Complaints (2019)

136 consumer complaints on file.

#11229706July 5, 2019
UNKNOWN OR OTHER
PURCHASE VEHICLE IN FEBRUARY 2019 THEN RECEIVE A LETTER STATING A RECALL ON ROCKER ARMS THEY WERE NOT WELDED .VERY UPSET WITH THIS DISPOSITION AND WHAT A NITEMARE .TRAX IS IN THE SHOP NOW AT RELIABLE SERVICE DEPT .LOCATED ON SOUTH CAMPBELL IN SPRINGFIELD MO ..IT FAILED THE INSPECTION . I'M DRIVING A LOANER CAR FROM RELIABLE AND WANT TO TRADE THE TRAX FOR IT .I AM AFRAID OF THE TRAX NOW... I'M IN DEBT $22000.00 AND WANT A CAR I FEEL SAFE IN .PLEASE LET ME TRADE ...THIS IS MY 5TH CAR PURCHASED FROM RELIABLE ...PLEASE GET ME INTO A SAFE CAR ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228626July 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. DENECKER CHEVROLET (510 US-7, MIDDLEBURY, VT 05753) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222919June 27, 2019
SERVICE BRAKES, SUSPENSION, WHEELS
WHILE ON THE HIGHWAY, MY TRUCK WENT HARD RIGHT WHILE MY STEERING WHEEL WAS IN STRAIGHT POSITION. I ASKED MY PASSENGER DID YOU FEEL THAT . THEY SAID YES .IT WAS VERY SCARY AND HAPPENS VERY SPORADIC.ALSO THE BRAKES SEEM TO BE SOME TIMEY WITH STOPPING EFFICIENTLY, LIKE YOU EITHER STOP TOO QUICK OR NOT FAST ENOUGH. I'M NOT SURE WHY MY VIN HAS NOT APPEARED IN THIS RECALL WHEN CLEARLY MY VEHICLE HAS THE SAME ISSUES AND WITHIN THE MAKE MODEL AND YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222419June 25, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED COX CHEVROLET AT 941-749-2699 (LOCATED AT 2900 CORTEZ RD W, BRADENTON, FL 34207) AND INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221042June 18, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LASORSA CHEVROLET BUICK (3510 WEBSTER AVE, BRONX, NY 10467, (347) 614-1457) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220668June 17, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. WHILE DRIVING 20 MPH, THE WINDOWS FAILED TO DEFROST WHEN THE DEFOGGER BUTTON WAS PRESSED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET OF CHICAGO (LOCATED AT 5333 W IRVING PARK RD, CHICAGO, IL 60641, (773) 465-2000) WHERE IT WAS REPAIRED TWICE FOR UNKNOWN PARTS ON THE HEATER, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219440June 12, 2019
WHEELS
MY TRAX HAS BEEN ON RECALL FOR OVER 50 DAYS AND I HAVE NOT RECIEVED A PART TO HAVE IT FIXED. I'M VERY DISAPPOINTED IN GM FOR NOT MAKING THESE PARTS IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217953June 6, 2019
SUSPENSION
2019 CHEVY TRAX. CONSUMER WRITES IN REGARD TO GM CONTROL ARMS RECALL A182202370 AND REQUEST TO KNOW WHEN PARTS WILL BE AVAILABLE FOR REPAIRS. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209184May 22, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT PURCHASED THE VEHICLE FROM TC CHEVROLET (LOCATED AT 2045 ROGUE VALLEY HWY 99 N, ASHLAND, OR 97520, (541) 201-8698), BUT WAS NOT ALLOWED TO DRIVE IT OFF THE LOT BECAUSE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBERS: 9-1599538349-9-524657225. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206462May 9, 2019
VISIBILITY/WIPER
CAR WAS PARKED, IDLING, AND SUDDENLY THE DRIVERS SIDE WINDOW SHATTERED INTO MANY PIECES. SOME DROPPING INTO DOOR BUT MOSTLY WINDOW STAYED INTACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205985May 7, 2019
STEERING
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATED WHILE DRIVING BETWEEN 40-60 MPH. ALSO, THE VEHICLE WOBBLED AND HESITATED. THE CONTACT STRUGGLED WITH THE STEERING WHEEL, BUT MANAGED TO REGAIN CONTROL TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO NEW SMYRNA BEACH CHEVROLET (2375 FL-44, NEW SMYRNA BEACH, FL 32168, (386) 427-1313) TO BE DIAGNOSED, BUT THE TEST COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE DEALER TRIED TO KEEP AND SELL THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204934May 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). SUMMIT CHEVROLET BUICK GMC (318 GRANT AVE, AUBURN, NY 13021, (315) 258-2000) AND THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195658April 11, 2019
SEATS, UNKNOWN OR OTHER
I PURCHASED A NEW 2019 CHEVY TRAX AFTER TRADING IN MY 2016 TRAX. I HAD BEEN DRIVING IT FOR ABOUT TWO WEEKS WHEN MY RADIO, TURN SIGNAL, PHONE CALLS AND ONSTAR (NOT SURE ABOUT BACK UP CAMERA) WAS AFFECTED BY SOME GLITCH. THE SOUND WENT AWAY FROM MY TURN SIGNAL, ALL THE RADIO CHANNELS, NO SOUND BUT COULD RECEIVE PHONE CALLS AND TRIED TO CALL ONSTAR PER SALES REP TO DO A DIAGNOSIS BUT THE CALL COULD NOT BE HEARD. THE ONSTAR CALL COULD NOT BE DISCONNECTED. THE EVENTUAL FIX TO THIS WAS I TOOK IT TO THE DEALERSHIP AND THE SALES REP DID A FACTORY RESET IN THE SETTINGS. THIS BROUGHT IT BACK. I HAD A SIMILAR ISSUE IN MY 2016 TRAX THAT BLACKED OUT THE SCREEN COMPLETELY AND TOOK AWAY ANY SOUND FROM IT AND MY SIGNAL. IT EVENTUALLY CAME BACK AFTER A SHOP PLAYED AROUND WITH IT. SECOND ISSUE WHICH FELL UNDER A WARRANTY REPAIR WAS THAT I NOTICED NOT LONG AFTER BUYING THAT THERE WAS A HIGH PITCHED SQUEAL COMING FROM MY DRIVERS SEAT WHEN STOPPING AND HITTING BUMPS. I THOUGHT AT FIRST THE SPRINGS NEEDED BREAKING IN. IT ENDED UP BEING THE BOLT AT THE BACK RIGHT OF THE SEAT THAT ATTACHED IT TO THE FLOOR. COME TO FIND OUT IT WAS CROOKED AND COMPLETELY STRIPPED WHICH WAS CAUSING THE SEAT TO BOUNCE AROUND. IT WAS ALSO FOUND OUT DURING REPAIR THAT A SECOND BOLT WAS STARTING TO DO THE SAME THING. THIS WAS A BRAND NEW VEHICLE STRAIGHT FROM THE FACTORY. I WAS TOLD BY THE SERVICE DEPT THAT VEHICLES FROM THE FACTORY AREN'T STATE INSPECTED. THIS SEEMS TO BE AN UNSAFE METHOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181604February 21, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
A THICK FILM APPEARS ON THE WINDSHIELD THROUGHOUT THE CAR AS IF SOMEONE WAS SMOKING CIGARETTES OR SOME TYPE OF SUBSTANCE. THIS FILM SHOWS UP ON THE CAR WINDOWS EVERY 3 DAYS IF YOU DON'T WASH THE WINDOWS IT GETS THICKER. WE HAVE TAKEN THE VEHICLE BACK SEVERAL TIMES AND THEY CAN'T SEEM TO FIND THE CAUSE. ALSO IF YOU DRIVE FOR MORE THAN AN HOUR YOUR EYES WILL START TO BURN AND IT WILL MAKE YOU FEEL SLEEPY. THIS IS NOT SAFE. THE DEALER JUST KEEP WASHING THE WINDOWS. SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171048January 20, 2019
STEERING
BOUGHT CAR 4 DAYS AGO. STEERING PULLED TO LEFT. WAS ASSURED IT JUST NEEDED ALIGNMENT. NEXT DAY, DEALERSHIP DID A BOTCHED ALIGNMENT (GOT SECOND OPTION AND RE-DO AT BELLE TIRE, PROVING MY SUSPICIONS). ISSUE STILL HAPPENING. CAR PULLS TO THE RIGHT' AND I FEEL LIKE I AM IN A DEATHTRAP. IT FEELS VERY UNSAFE TO DRIVE BECAUSE NO MATTER WHAT I DO IT CONTINUALLY WANTS TO PULL TO THE RIGHT. STEERING WHEEL STIFF TURNING LEFT AND LOOSE ON RIGHT. MUST KEEP STEERING WHEEL STRAIGHT EVEN WHEN ON CURVED ROADS THAT TURN LEFTWARD. I AM AFRAID THAT THIS CAR WAS A DEALER LOANER AND SOMEBODY GOT INTO AN ACCIDENT. THE MECHANICS AT BELLE TIRE SAID THEY THINK IT IS A RACK AND PINION PROBLEM. I DO NOT FEEL SAFE DRIVING MY CHILDREN IN THIS CAR BECAUSE I AM CERTAIN THAT I AM GOING TO CRASH INTO A TELEPHONE POLE IF I TAKE MY HANDS OFF THE STEERING WELL EVEN FOR A SECOND. IT'S AWFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153315November 23, 2018
UNKNOWN OR OTHER
I HAD A BAD EXPERIENCE WITH THE BRAKES ON THIS VEHICLE. I HAD THIS CAR TO NOT STOP ON ME ON TWO OCCASIONS . ONCE IN A PARKING SPOT, AND ONCE WHEN I APPROACHED A BUSY INTERSECTION ON A COLLEGE CAMPUS. THE CAR WOULD NOT STOP. IT MADE A GRIND G NOISE, SKIED AND JUST WOULD NOT STOP. I HAD TO THROW THE CAR OUT OF DRIVE TO GET IT TO STOP. THE DEALERSHIP PLILIPS CHEVROLET IS SAYING THE DIAGNOSTIC TESTS DID NOT DETECT A PROBLEM. S I JUST IMAGINED THE TERRIFYING ORDEALS THAT I ENCOUNTERED. I NOW HAVE TO GO BACK AND GET THIS CAR AND DRIVE IT BRILL IT HAPPENS AGAIN. THE WEATHER IS ABOUT TO GET BAD SO WHAT IF IT HAPPENS AND PUTTING THE CAR IN DRIVE DOES NOT STOP IT. I'M TOTALLY SCARED TO DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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