Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#11594883June 17, 2024
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban. The contact stated that while the vehicle was parked and turned off without the key in the ignition, her daughter bumped into the gear shift selector and inadvertently shifted the vehicle into reverse. As a result, the vehicle began to roll, coming to a complete stop after colliding with another parked vehicle. The air bags did not deploy. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. A police report was not filed, and injuries were reported. The contact reported bruising sustained while attempting to stop the vehicle but had not sought medical treatment. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11592101June 3, 2024
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving approximately 35 MPH and attempting to make a left or right turn, the vehicle lost motive power. The contact stated that the failure was intermittent but has been recurred more frequently at slow speeds. The vehicle was not able to be restarted. The vehicle was towed to a local dealer however, no failure was found. The contact stated that the failure reoccurred, and the local dealer was not able to duplicate the failure. The local dealer suggested that the battery needed to be replaced. The battery was replaced; however, the failure persisted. The vehicle was taken to an independent mechanic and remained with the independent mechanic. The vehicle was not repaired. The contact related the failure with the NHTSA Manufacturer Communication Number: N212333901 (Loss of Power Steering Assist). The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589637May 20, 2024
ELECTRICAL SYSTEM, STEERING
Vehicle lost power steering turning a tight left into a parking space at a low speed on 5/18/2024. A second later, the engine and all electrical in the vehicle went dead. The steering locked and nothing electrical in the vehicle was functional. Based on the online information and comments found, this is a significant problem with the 2015 Suburban. The GMC recall number is 14743. The recall was for replacement of the power steering assist motor kit. When I look up my vehicle on the recall listing there are no recalls for my vehicle. There is an obvious problem which is effecting these vehicles and dealers shouldn't question the safety implications of steering and engine failure while the vehicle is moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589656May 20, 2024
ENGINE
The # 7 cylinder valve lifter in the 2015 Suburban engine fails when accelerating in certain situations. This has happened to this vehicle twice at and expense of rebuilding the engine. The in both cases the vehicle was accelerating into fast moving traffic. When the lifter fails the engine loses power and no longer accelerates which requires swerving out of traffic, back to the shoulder to not get rear-ended by on-coming traffic. The problem was confirmed and the service provided indicated that this was a significant issue with this particular engine. Basically, it happens to many of these vehicles. The engine has been rebuilt twice while I have owned it. When the lifter fails the check engine light comes on. These failures occurred on September 24, 2021 and again on September 9, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588986May 15, 2024
POWER TRAIN
In 2022, the transmission experienced a complete failure and required replacement. Unfortunately, the vehicle is now encountering the same issues once more. From various forums, it appears that these issues are prevalent with the 2015 Suburban, including the need for AC condenser replacements. Having had to address both problems, it's clear these repairs are quite expensive for a family vehicle, especially considering regular maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587301May 6, 2024
POWER TRAIN
The transmission has failed several times during driving with no check engine light or maintenance required light appearing. I get monthly reports saying that the engine does not have any problems. My safety and others safety were put at risk because any time during driving the engine can lose power and you will no longer be able to accelerate. This could be dangerous on roads and especially highways if you are traveling at fast speeds and cannot get out the way of others possibly causing an accident. I have recently taken my vehicle to a car mechanic shop and they say this is a common issue in the transmission of similar makes and models around this year. There were no previous warning lamps or messages from the vehicle or the monthly diagnostic reports I receive monthly. The problem started occurring before 150,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576836March 12, 2024
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The RPM was elevated. The contact stated that the transmission would inadvertently shift out of gear independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V374000 (Power Train). The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576536March 11, 2024
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
It started with a glitch with the radio/navigation system flashing back and forth and not working. The cooling fan on the vehicle would run for about 10 minutes. The blind spot warning would blink on and off and there was no one else on the road. Then two days later the check engine light came on for about 5 days. Then three days later there was a loss of battery power and the indication light came on stating the car was in battery save mode. Then two days later the power steering system was lost on the highway and all the warning lights on the dash were flashing. The car stalled and refused to start. The tow truck driver tried to jump the vehicle with a battery pack that would jump a diesel and he only got enough power to put the car in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576392March 9, 2024
POWER TRAIN
Chevy transmissions for the following years of 2015-2019 have has extensive problems. They include hard shifting, break down, and full blown blowing up on consumers. This has cause consumers to fork out on average $6000 to have a transmission replacement. There is over 2000 people on reddit who have reported this issue and chevy/gm has not opened a recall due to the [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575682March 5, 2024
POWER TRAIN
The transmission started shifting hard in second gear and also whines at higher RPMs. The code it’s throwing is a Torque Converter Clutch issue. We were put in danger because it almost stalled on the highway. It has been inspected by a mechanic. There were no warnings prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572288February 16, 2024
SERVICE BRAKES
Braking is diminished when vehicle is moving at slow speed and brake pedal is pressed. The vehicle brake assist engages by pulsing, increasing the braking distance by not stopping the vehicle no matter how hard the brake pedal is pushed. Emergency brake is used to prevent vehicle from colliding. This may be related to NHTSA 19V645
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568885January 30, 2024
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I purchased my vehicle after the recall 19V-645 regarding the brake pump was issued. My vehicle was a part of that safety recall, and the module was reprogrammed in September 2019 (N192268490-01). The pump has not been previously replaced according to service records. I purchased my vehicle from a dealership in April 2021. I recently (late 2023) started having issues with my brakes, having increased brake pedal effort, a hard brake pedal, and increased stopping distance. I have had the brake assist alert come on several times. The issue happens more frequently at lower speeds. My park assist alert also comes on regularly when applying the brakes. I have taken my vehicle to GM several times regarding the park assist issues, but they have only cleared the computer codes and cannot figure out why they keep coming back, as there is no detectable issues with the system. I have also brought my vehicle in due to the adaptive cruise control, as it has also caused issues while using it. It will often apply brakes if it detects a vehicle in another lane while driving, causing the vehicle to “slam” on the brakes going at high rates of speed (I.e. driving on the interstate at 80 mph) and has nearly caused accidents, as the vehicle becomes hard to control, and the risk of following vehicles not having the reaction time to avoid a rear-end collision is increased. My particular vehicle does not have an option to switch between regular cruise control, and adaptive cruise control. After talking with GM, they informed me the only way to “fix” the issue is to completely replace the module with an updated module that allows the option to turn off the adaptive cruise control, which is quite costly to the consumer. My vehicle is currently at a GM service department, and has been diagnosed that the brake pump has failed, and needs replaced. They are claiming that it is not covered under the recall. It is not covered under GM’s extended warranty due to mileage restrictions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562978January 2, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2015 Chevrolet Suburban. The contact stated that the odor of fuel was present inside and outside the vehicle. The contact stated that upon investigation, it was discovered that fuel was leaking under the front of the vehicle. The vehicle was taken to the local mechanic who determined that the fuel line had ruptured due to excessive rubbing against other components. The fuel line was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551698October 24, 2023
POWER TRAIN
While traveling on the highway, my dashboard indicated that my transmission was overheating. I had to pull over immediately and turn off the engine to allow it to cool down in the middle of heavy traffic in an unsafe location almost getting hit my multiple vehicles at a high rate of speed. All regular maintenance has been done and it only has 119,000 miles. I purchased it in May 2023 with 113,000 miles from a reputable dealership and this occurred in October 2033, only 5 months later. There is a recall for this model and my vehicle is not included, which seems to be an ongoing issue with other consumers with the same year, make, and model. The transmission needs to be replaced and it’s costing over $6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539566August 19, 2023
STEERING
Periodically the steering goes away and makes the vehicle hard to maneuver and I also get some warning lights with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539454August 18, 2023
POWER TRAIN
When I attempt to speed up or slow down my truck hesitates, and it's followed by a significant shake, like a shudder, and sometimes it just jerks, or clunks, like it's doing a very “hard shift” when the automatic transmission changes the gears. Sometimes it shifts so violently, I feel like I got hit by another vehicle. I've also tried to accelerate into traffic, and the truck hesitate and then abruptly and violently jerks into gear. It creates a big traffic safety issue! Other times the transmission shifts gears so hard that it slams the truck forward, and makes feels like I've been rear-ended. Now it barely shifts!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536450August 4, 2023
SERVICE BRAKES
Hard breaking at slow speeds. Risk of accident to pedestrian and to vehicle and to structure. This problem has not been reproduced or confirmed by dealer. This problem has not been inspected by manufacturer or police or insurance No warning lights prior to problem..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536336August 3, 2023
POWER TRAIN
While traveling on a busy highway with cruise control on the rpms would go up about 2,000 then drop back down to normal. This happened all the way home (1hr 30min). No lights on dash or warning went on. Then when I was back in the city, I was at a stoplight turning left and pressed the gas it engaged and started to move and then the rpms shot up to 4,000 and the car didn't go. No warning lights, messages appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526920June 14, 2023
SEAT BELTS
I went to put my seatbelt on and the cable broke at the anchor point between the door and base of the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525642June 6, 2023
ELECTRICAL SYSTEM
Wireless charger built into center console malfunctioned and wires melted causing smoke to fill the car, armrest felt hot to touch.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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