Chevrolet Suburban Complaints (2009)

162 consumer complaints on file.

#11202992April 22, 2019
FUEL/PROPULSION SYSTEM
I RECENTLY EXPERIENCED THE CONDITIONS DESCRIBED BY THE GM RECALL 14515 IN MY 2009 CHEVROLET SUBURBAN 1500. IN THE PAST 6 WEEKS, THE CAR HAS FAILED TO START. THE FIRST INCIDENT REQUIRED NEARLY 10 MINUTES OF STARTING THE CAR BEFORE IT WOULD START. ONCE STARTED THE CAR WAS FINE. IT WAS A COLD START - FIRST THING IN THE MORNING. ABOUT A MONTH LATER IT FAILED TO START GAIN, AFTER BEING PARKED FOR APPROXIMATELY 2 HOURS. AGAIN, AFTER ABOUT 10 MINUTES, THE TRUCK STARTED AND DROVE FINE AFTERWARDS. TODAY - ABOUT 2 WEEKS AFTER THE 2ND INCIDENT, THE TRUCK STALLED WHILE MY WIFE WAS AT A STOP LIGHT. IT TOOK 6-7 ATTEMPTS TO START BEFORE THE TRUCK AGAIN FIRED UP AND WAS ABLE TO BE DRIVEN. THIS CONDITION IS EXACTLY WHAT IS DESCRIBED IN GM RECALL 14515. HOWEVER, GM IS SAYING THAT MY VEHICLE (VIN: [XXX]) IS NOT COVERED IN THE RECALL. I THINK THAT AN ERROR AND DISAGREE WITH HOW NHTSA AND GM DETERMINED WHICH CARS ARE AFFECTED.... I AM APPALLED THAT GM IS ABLE TO GET AWAY WITH THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202758April 21, 2019
AIR BAGS, UNKNOWN OR OTHER
THE DASHBOARD CRACKED IN TWO PLACES AT AROUND 50,000 MILES. THERE IS A CRACK BETWEEN THE PASSENGER SIDE AIRBAG COVER AND THE FRONT EDGE OF THE DASHBOARD AND ONE OVER THE INSTRUMENT PANEL TO THE FRONT EDGE OF THE DASHBOARD. I WAS TOLD INITIALLY THAT THIS IS SIMPLY A COSMETIC ISSUE, BUT SUBSEQUENT REPORTS SUGGEST THAT THESE CRACKS MAY CAUSE THE DASHBOARD TO SPLINTER WITH AIRBAG DEPLOYMENT, CAUSING PREVENTABLE HARM TO PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192323March 29, 2019
ELECTRICAL SYSTEM, SEATS
PASSENGER SEAT MOTOR OVERHEATED. INITIAL INDICATION WAS SMELL. SEAT IS POWERED (FORWARD AND BACK ONLY). SEAT SWITCHES WERE NOT IN USE AT THE TIME. VEHICLE WAS IN POWERED AND IN MOTION. SMOKE FOLLOWED W/I 20" OF INITIAL SMELL. VEHICLE STOPPED AT SIGHT OF SMOKE AND DRIVER WAS ABLE TO LOCATE PLUGS FOR MOTOR UNDER PASSENGER SEAT. DRIVER REMOVED PLUG, BURNED HAND SIGNIFICANTLY IN THE PROCESS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11186634March 13, 2019
AIR BAGS
"TAKATA RECALL" YOUR WEBSITE STATES THAT IF THE RECALL IS NOT FIXED IN A TIMELY MANNER TO CONTACT YOU OR FILE A COMPLAINT. IT HAS ALMOST BEEN 3 YEARS SINCE I WAS NOTIFIED OF THIS RECALL AND NOTHING HAS HAPPENED AND I HAVE NO IDEA OF WHEN THE FIX IS COMING. I HAVE TWO VEHICLES UNDER THIS RECALL, I AM HOPING YOU MAY BE ABLE TO SHED MORE LIGHT ON THIS SITUATION AS GM DOES NOT CARE ABOUT THE COMPLAINTS FROM ITS CUSTOMERS. I HAVE CONTACTED THEM IN THE PAST AND HAVE NOT RECEIVED A ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182535February 26, 2019
AIR BAGS
CRACKS ALL OVER DASH, AROUND AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173343January 31, 2019
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD IS CRACKED IN SEVERAL PLACES FROM DRIVER SIDE TO PASSENGER SIDE. IT HAS CRACKED ALL AROUND THE PASSENGER SIDE AIRBAG. IN THE EVENT OF AN ACCIDENT I'M VERY CONCERNED THE DASH WILL INTERFERE WITH THE AIRBAG DEPLOYMENT. I AM ALSO CONCERNED IT WILL BECOME LIKE PIECES OF FLYING SHRAPNEL. THE DASH IS DEFECTIVE AND SHOULD HAVE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163558December 26, 2018
UNKNOWN OR OTHER
ON THREE (3) SEPARATE OCCASIONS IN THE PAST YEAR, THE VEHICLE ENTERS WHAT APPEARS TO BE AN "ELECTRICAL SYSTEM RESET" OF SORTS. THIS HAS OCCURRED ON LONG DISTANCE TRIPS DURING OPERATION AT HIGHWAY SPEEDS. THE ENTIRE ELECTRICAL SYSTEM WILL SUDDENLY POWER OFF AND ON REPEATEDLY, THE ELECTRIC DOOR LOCKS WILL UNLOCK AND RELOCK, THE ENGINE WILL LOSE POWER (QUITE SCARY AT HIGHWAY SPEEDS) AND THE VEHICLE MUST BE REMOVED FROM THE ROAD, POWERED DOWN, LET SIT IDLE FOR 5-10 MINUTES AND THEN CAN BE RESTARTED TO A NORMAL OPERATING CONDITION. IT IS ALMOST AS IF THE COMPUTER SYSTEM IS RESETTING ITSELF WHILE THE VEHICLE IS IN OPERATION AND MOVING. THIS HAS HAPPENED THREE (3) TIMES IN THE PAST YEAR - ALL ON LONG TRIPS - MARCH, JULY, AND NOVEMBER. THE MOST RECENT, INSTANCE OCCURRED ABOUT THREE HOURS INTO A RETURN TRIP HOME AND RECURRED AGAIN ABOUT 1-1/2 HOURS LATER (10 MINUTES FROM HOME) DURING THE SAME TRIP. BY RESTARTING/RESETTING THE VEHICLE, I WAS ABLE TO GET HOME. I TOOK TO ADVANCED AUTO AND THE DIAGNOSTIC CAME UP NEGATIVE - NO CODES, BATTERY AND STARTUP ALL GOOD. I HAVE A LARGE FAMILY AND USE THIS VEHICLE TO TRANSPORT THEM AROUND TOWN AND FOR VACATIONS AND SUCH. THIS IS QUITE A DANGEROUS SITUATION WHEN IT OCCURS AND I AM AFRAID IT MAY LEAVE US STRANDED AT SOME POINT IN TIME, OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152645November 19, 2018
AIR BAGS
TAKATA RECALL - I OBJECT TO GM FILING A PETITION FOR INCONSEQUENTIALITY. GM'S OWN WEBSITE STATES"THE PROPELLANT IN SOME TYPES OF TAKATA AIRBAG INFLATORS CAN DEGRADE OVER TIME, ESPECIALLY AFTER LONG TERM EXPOSURE IN HOT AND HUMID REGIONS. IF THE PROPELLANT DEGRADES TO A CERTAIN LEVEL, THE INFLATORS MAY RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES." AS THE VEHICLE HAS BEEN LOCATED IN SOUTHEAST FLORIDA SINCE I PURCHASED IT NEW, IT HAS BEEN SUBJECT TO BOTH HEAT AND HUMIDITY NEARLY CONTINUALLY SINCE ORIGINAL PURCHASE. GM AND TAKATA SHOULD NOT BE ABLE TO AVOID THE RESPONSIBILITY TO RESTORE MY VEHICLE TO A SAFE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152119November 17, 2018
UNKNOWN OR OTHER
DASHBOARD CRACKING IN MULTIPLE PLACES. BY PASSENGER AIR BAG AND DRIVERS SIDE ABOVE INSTRUMENT CLUSTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144880November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) OVER TWO YEARS AGO. THE DEALER (YOUMANS CHEVROLET, 2020 RIVERSIDE DR, MACON, GA 31204, (478) 225-4636) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140760October 16, 2018
AIR BAGS
I HAVE CONTACTED 5 DEALERSHIPS IN MY AREA INQUIRING ABOUT REPLACING THE AIRBAG. ONLY 1 RESPONDED TO MY INQUIRY, THAT ONE INFORMED ME THAT THEY HAVE NO IDEA WHEN THEY WILL BE ABLE TO REPLACE THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131837September 26, 2018
UNKNOWN OR OTHER
THE DRIVER SIDE TEMPERATURE CONTROL IS VERY DISTRACTING WHILE DRIVING. THE SETTING STAYS AT MAXIMUM HEAT / HOT AND DOES NOT CHANGE WITH THE AC RUNNING. THE DRIVER IS ALWAYS EXTREMELY UNCOMFORTABLE AND DISTRACTED BY TRYING EVERYTHING TO OVER AND OVER. KEEPING THE UPPER VENTS CLOSED STILL HOT AIR COMES THROUGH. YOU MUST KEEP THE SYSTEM COMPLETELY OFF THE FLOOR VENT, THE DRIVER SIDE IS EXTREMELY HOT AND CAUSES DISTRACTION. IS THIS A NEW OR UNKNOWN REPORT FOR THIS VEHICLE? WHAT HAS FAILED TO CREATE THIS PROBLEM? IS THIS A SAFETY PROBLEM, ONLY WHILE DRIVER IS IN THE VEHICLE AND DRIVING FOR MORE THAN 15 MINUTES AND EVEN WORSE DURING SUMMER SEASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123213August 29, 2018
AIR BAGS
MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. THE RECALL STATUS HAS BEEN SHOWING AS REMEDY NOT YET AVAILABLE SINCE MAY 27,2016. WE HAVE CALLED DEALERSHIPS NUMEROUS TIMES ONLY TO BE TOLD THAT THE REMEDY IS STILL NOT AVAILABLE JUST LIKE THE WEBSITE STATES EVEN THOUGH IT HAS BEEN WELL OVER 2 YEARS. MEANWHILE THEY RECOMMEND THAT NOBODY SITS IN THE FRONT PASSENGER SEAT UNTIL THE ISSUE IS CORRECTED. WE HAVE A SUBURBAN BECAUSE WE NEED THE SPACE TO FIT ALL OF OUR FAMILY, WHICH INCLUDES USING THE FRONT PASSENGER SEAT, AND 2 YEARS WITHOUT BEING ABLE TO USE OUR CAR TO IT'S FULL CAPACITY IS UNHEARD OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118819August 9, 2018
AIR BAGS
TAKATA RECALL IT'S BEEN OVER 2 YEARS NOW SINCE I FIRST RECEIVED THE RECALL NOTICE ON MY AIRBAGS. I CONTACTED A LOCAL CHEVROLET DEALER TODAY AND WAS TOLD THEY ARE STILL WAITING ON PARTS. NOW MY CONCERN IS WHEN WILL THIS RECALL BE FULFILLED? WHEN SOMETHING TRAGIC HAPPENS TO ME OR SOMEONE IN MY FAMILY? WILL THE RECALL NEVER BE FULFILLED AND MY VEHICLE EVENTUALLY "DIES" BEFORE THE RECALL CAN BE ADDRESSED? THIS VEHICLE COSTS A LOT OF MONEY AND TIME IS STEADILY GOING BY FOR A BIG COMPANY LIKE THIS NOT BE ABLE TO GET PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101464June 12, 2018
AIR BAGS
TAKATA RECALL: I HAVE BEEN IN CONTACT WITH GM ABOUT THE RECALL SINCE 10/20/16 AND NOTHING HAS BEEN DONE ABOUT REPLACING THE INFLATORS UNTIL NOW. GM KEEPS TELLING ME THEY ARE TRYING TO SELECT A VENDOR TO DO THE WORK BUT HAVE NOT YET AND THAT THEY CONSIDER THE AIRBAGS SAFE FOR DRIVING. WHEN IS THIS GOING TO BE RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099166June 1, 2018
AIR BAGS
AIRBAG LIGHT SAYS CHECK AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096488May 17, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL IN ADDITION THE DASH HAS SPLIT LEADING RIGHT UP TO THE INFLATOR COVER. VEHICLE WAS STATIONARY WHEN SPLIT APPEARED. GOT IN THE CAR (PARKED IN GARAGE) ONE MORNING AND SPLIT WAS NOTICED LEADING RIGHT UP TO THE INFLATOR OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084754April 12, 2018
UNKNOWN OR OTHER
DASH CRACKS: THE DASH OF MY SUBURBAN 2009 HAS A BIG CRACK ON THE SIDE OF THE DRIVER, IT SEEMS THAT THIS IS A COMMON ISSUE WITH OTHER OWNERS OH CHEVY TRUCKS BOUGHT ON SPECIFIC YEARS. THE BIG CONCERN IS THAT IN AN EVENT OF A COLLISION PLASTIC PIECES OF THE DASH WILL EASILY BREAK AND HIT DRIVER OR PASSENGER CAUSING BAD INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075584March 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GILLAND CHEVROLET GMC (3071 SOUTH US HWY 231, OZARK, AL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072124February 10, 2018
UNKNOWN OR OTHER
DASH CRACKED NEAR AIRBAG - SAFETY PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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