Chevrolet Suburban Complaints (2015)

431 consumer complaints on file.

#10836533February 16, 2016
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING BETWEEN 35 AND 55 MPH, THE OCCUPANTS IN THE VEHICLE ENDURED MIGRAINES, VERTIGO, NAUSEA, VOMITING, AND EAR POPPING. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES WHERE IT WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,500.
Crash:
No
Fire:
No
Injuries:
5
Deaths:
0
#10825321February 10, 2016
UNKNOWN OR OTHER
VIBRATION AT ALL DIFFERENT SPEEDS. FEEL IN SEAT AND STEERING WHEEL. ALSO FEELS LIKE THE BACK WINDOW IS OPEN. MAKES ME NAUSEOUS AND DIZZY. HAD RING AND PINION REPLACED. TIRES CHANGED AND BALANCED TWICE. NOTHING IS HELPING. BOUGHT DEC 31ST 2015. IN SHOP FOR 25 DAYS. OWNED FOR 5 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817530January 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE ENGINE STALLED. THE ANTI-THEFT DETERRENT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817620January 4, 2016
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE VEHICLE ACCELERATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD, NECK, BACK AND WRIST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10817485January 3, 2016
UNKNOWN OR OTHER
SOUND BUFFETING IN WHEN TRAVELING 40-45 MPH. I HAVE READ THAT IT MAY HAVE TO DO WITH THE ROOF SEPARATING FROM THE ROOF BOWS. IS THIS JEOPARDIZING MY FAMILY'S SAFETY? IT ALSO CAUSES DISCOMFORT WHILE DRIVING. THIS SEEMS TO BE EXTREMELY WIDESPREAD; FOX NEWS AND USA TODAY HAVE RELEASED STORIES WHICH MEANS A LARGE PERCENTAGE OF VEHICLES ARE HAVING THESE ISSUES. A RECALL NEEDS TO BE ISSUED. NOW THAT GM AND NHTSA ARE PUBLICALLY AWARE, RESPONSIBILITY FOR ANY SAFETY VIOLATIONS ARE IN THERE HANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816265December 26, 2015
STRUCTURE:BODY
ROOF WILL NOT REMAIN ATTACHED TO THE ROOF BOWS. THIS CAUSES BUFFETING SIMILAR TO A WINDOW BEING DOWN WHEN ALL ARE UP. THE RESULTS SPAN FROM ANNOYING TO PAINFUL. ALSO THE VEHICLE EXHIBITS LOUD BOOMING NOISES OVER ROUGH PAVEMENT THAT IS NOT PREVALENT WHEN THE ROOF IS SECURED. THE DEALER REPAIRED AND REATTACHED THE ROOF BOWS BUT THE REPAIR ONLY LASTED ABOUT 2 MONTHS AND A 1000 MILES. THE DEALER HAS STATED THEY HAVE DONE ALL THAT THEY CAN. IF THE VEHICLE WAS CRASH TESTED WITH THE ROOF ATTACHED TO THE SUPPORT BOWS THEN IT SEEMS THAT A ROOF THAT HAS DETACHED COULD BE LESS SAFE TO UNSAFE SINCE BOW COLLAPSE AND TRAJECTORY DURING A ROLLOVER WILL BE ALTERED. A FURTHER ISSUE IS THAT WHEN THE ROOF BOW BEHIND THE SUNROOF DETACHES, THE ROOF LIFTS AND THIS CAN CAUSE LEAKING. AS CAN BE SEEN IN THE PICTURES, ONE SHOWS THE FORWARD SUNROOF TO ROOF INTERFACE WHICH IS VERY UNIFORM. THE REAR SURFACE AS LIFTED IN THE MIDDLE AND WILL GET HIGHER WITH TIME. THE THIRD PICTURE SHOWS THE ARC IN THE ROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810689December 16, 2015
SUSPENSION, WHEELS, UNKNOWN OR OTHER
TIRE VIBRATION 40-45 MPH AND 64 + REPLACED BOTH REAR TIRES ALL 4 SHOCKS REPROGRAM RIDE CONTROL, TRANSMISSION NOT SHIFTING WHEN COMING OUT OF A TURN AND PASSING, REAR END NOISE, MIRRORS NOT REMOVING CONDENSATION 7.5 MIN ON LEFT, 2 MIN ON RIGHT. NOISE COMING FROM SUNROOF AFTER RAIN SOUNDS LIKE BUBBLES, DVD SCREEN RATTLE BEHIND DRIVER, AIR NOISE COMING FROM AROUND DRIVERS AND PASSENGERS WINDOWS, THESE ARE ONGOING PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810153December 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED BUT THE DETAILS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788226November 4, 2015
STRUCTURE:BODY
THE DRIVERS FRONT DOOR VERTICAL TRIM IN COMING OFF AND CATCHING IN THE WIND. CREATES A LOUD WIND NOISE WHEN GOING DOWN THE ROAD. THE PIECE WILL NOT SNAP BACK INTO PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787180October 30, 2015
SERVICE BRAKES
WHILE DRIVING ON A HIGHWAY, THE ABS & BRAKE WARNING LIGHTS ELIMINATED. IT WAS DETERMINED THAT THE ISSUE WAS THE EBCM BRAKE CONTROLLER MODULE THAT HAD FAILED CAUSING THE ASSOCIATED ABS BRAKE PUMP TO RUN CONTINUOUSLY, THUS DESTROYING IT. THE MODULE AND PUMP ARE LOCATED ON THE FRAME APPROX. BELOW THE DRIVERS SET. DEALER'S ESTIMATED COST TO REPAIR $1,200. AT THE TIME OF THE INCIDENT THE EBCM MODULE WAS ON BACK ORDER AND THE DEALER COULD NOT CORRECT THE ISSUE. I HAD TO BUY A REFURBISHED MODULE AND A NEW PUMP TO SOLVE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779620October 4, 2015
SERVICE BRAKES, UNKNOWN OR OTHER
WHILE BRAKING AT A LOW SPEEDS (20-25 MPH) MY TRUCK SURGED FORWARD. THIS SUDDEN ACCELERATION IN SPEED HAS CAUSED TWO (2) ACCIDENTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10778047September 28, 2015
ENGINE, POWER TRAIN, SEATS
WE HAVE MULTIPLE PROBLEMS WITH OUR NEW SUBURBAN. AFTER TRAVELING SLOWLY OR COASTING IN TRAFFIC, WHEN I TRY TO ACCELERATE THE VEHICLE WON'T GO AND WHEN IT FINALLY DECIDES TO GO IT SHUDDERS AND VIBRATES BADLY, IT ALSO DOES THIS FROM A COMPLETE STOP, BEEN TO THE DEALER 2 TIMES SO FAR THIS AND THE LAST TIME THEY TOLD ME "IT IS A NORMAL CHARACTERISTIC OF VEHICLE". IT IS A VERY BAD ONE AND IT WILL CAUSE A WRECK! THE RADIO DISPLAY FLICKERS ALL THE TIME EVEN WHEN BACK UP CAMARA IS ON, GM HAS NO FIX FOR THIS YET EITHER! THE VEHICLE STICKER SAYS IT HAS HEATED/AC SEATS, IT DOESN'T HAVE A/C SEATS, THEY ARE AIRRATED FROM THE AIR IN VEHICLE, THAT WAS A TOTAL MISREPRESENTATION OF THE PRODUCT ON THE SALES STICKER. GM REP HAD US TEST DRIVE ANOTHER SUBURBAN AND WE DROVE 3 DIFFERENT ONES AND NOT ONE OF THE OTHERS DID THE THINGS OUR DOES. WHEN WE INFORMED GM OF THIS THEY SAID SORRY WE DON'T QUALIFY FOR A BUYBACK/REPLACEMENT. GM DOESN'T CARE TO HELP AND ITS THEIR VERY EXPENSIVE PRODUCT. I HOPE NO ONE DIES OR IS INJURED FROM THE HESITATIONS THAT GM KNOW THESE VEHICLES HAVE THAT IS 0.7 SECONDS BEFORE THE VEHICLE WILL ENGAGE OR REENGAGE WHEN EXCELERATING FROM A SLOW ROLL OR A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766460September 21, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
\THE ACCELERATOR PEDAL AND BRAKE PEDAL ARE SEPARATED BY 1-1/4 INCHES. AT REST, THE BRAKE PEDAL IS ABOUT 1/2 INCH HIGHER THAN THE ACCELERATOR PEDAL. WHEN DEPRESSED, THE BRAKE PEDAL IS 1 INCH LOWER. IT IS VERY EASY TO MOVE YOUR RIGHT FOOT FROM THE ACCELERATOR TO DEPRESS THE BRAKES AND NOT BE FAR ENOUGH OVER TO AVOID ALSO DEPRESSING THE ACCELERATOR AT THE SAME TIME. THERE IS 4 INCHES OF SPACE BETWEEN THE ACCELERATOR PEDAL AND SIDE OF THE CAR BODY ON THE RIGHT SIDE. THIS IS PLENTY OF ROOM TO RELOCATE THE ACCELERATOR PEDAL TO THE RIGHT, PERHAPS SO THAT THERE IS THE WIDTH OF A MAN'S SHOE SOLE BETWEEN THE TWO PEDALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762224September 8, 2015
SUSPENSION, STEERING, SEATS
WHEN DRIVING OVER A POTHOLE OR SMALL BUMP, THE SUSPENSION SEEMS TO LET GO AND THE CAR JUMPS VERY ABNORMALLY. WE ONLY HAD 30K MILES AND I BELIEVE THIS IS A SUSPENSION PROBLEM. THE SHOCKS MAKE A LOT OF NOISE WHEN WE GO TOWARDS A POTHOLE. WE WENT TO THE DEALERSHIP TO COMPLAIN ABOUT THE SHOCKS AND THEY SAID THERE WAS NO PROBLEM WITH THE SHOCKS. SOON AFTER, I HAD TO CHANGE THE FRONT LEFT SHOCK BECAUSE THE SERVICE DEPARTMENT SAID IT WAS LEAKING. THEY DID NOT NOTICE THIS IN THE BEGINNING AND SUDDENLY MADE ME PAY $650 TO CHANGE THE FRONT LEFT SHOCK. RECENTLY, I HAD TO GO CHANGE MY RIGHT SHOCKS AND PAY FOR THAT TOO, ANOTHER $700 DOLLAR SERVICE. IT IS UNACCEPTABLE TO HAVE BOTH OF MY FRONT SHOCKS CHANGED WITHIN 1 AND 1/2 YEAR. I AM NOT THE ONLY ONE WHO HAS BEEN HAVING THESE PROBLEMS, SEVERAL OF MY FRIENDS HAVE ALSO HAD THIS PROBLEM WITH THIS MODEL. WE HAVE ALL SENT FORWARD A COMPLAINT FOR THE NOISE AND SUSPENSION PROBLEMS. I BELIEVE IT CAN BE UNSAFE IN THE FUTURE IF IT IS NOT TAKEN CARE OF. THE STEERING WHEEL MAKES A LOT OF CLINKING NOISE WHEN TURNING. WE WENT TO THE DEALERSHIP AND HAD TO REPLACE THE STEERING WHEEL COLUMN WITHIN A MERE 20K MILES. THE DEALERSHIP DID NOT SEE ANY PROBLEM WITH THE SHOCKS OR STEERING WHEEL. WE CURRENTLY STILL HEAR A CLINKING NOISE, AS IF SOMETHING IS BROKEN ON THE INSIDE. MY WARRANTY IS OVER NOW AND THIS NEEDS TO BE FIXED. THIS SHOULD NOT BE A PROBLEM FOR A CAR THIS NEW AT ALL. IT IS UNACCEPTABLE AND I SHOULD NOT HAVE TO GO TO A DEALERSHIP AND WASTE TIME AND MONEY ON IT. THE SEAT ON THE RIGHT HAND SIDE HAS CRACKED TWO TIMES ALREADY. THE FRAME WAS CRACKED AND WE HAD TO HAVE IT REPLACED WITHIN THE WARRANTY TWO TIMES NOW. THIS IS RIDICULOUS AND THE SERVICEMEN HAVE ALSO NOTICED AND SAID THEY HAVE SEEN THIS PROBLEM AS WELL. MY WARRANTY IS NOW OVER AND I CANNOT GO BACK FOR A THIRD TIME TO FIX IT IF IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749103August 17, 2015
FUEL/PROPULSION SYSTEM
I FELT A SHUTTER TIME TO TIME AT START UP, AND WOULD FEEL LIKE THE WHEEL WOULD GRIP ON HARD TURNS BACKING UP, WAS LIKE THIS FOR A COUPLE OF DAYS. FILLED TANK & DROVE OUT OF TOWN, AT DESTINATION NOTICED LEAKAGE UNDER CAR, UNDER DRIVE SEAT. THOUGHT IT MIGHT BE CONDENSATION. VEHICLE SAT FOR 2 HRS., NO LEAKAGE VISIBLE AT START UP, AFTER STARTING VEHICLE NOTICE LEAKAGE BEGAN AGAIN AND THIS TIME AT A LARGER VOLUME, COULD SMELL THE FUEL. CALLED DEALERSHIP THEY PICKED IT UP ON TOW TRUCK, WHEN BACK END WAS LIFTED, A SIGNIFICANT AMOUNT POURED OUT FROM UNDER CAR. WAS TOLD THAT THE FUEL HOSE/FUEL PUMP HAS THE CAUSE DUE TO RUBBING. FIRST 3 WEEKS WAS TOLD PART WAS ON BACKORDER, THEN THAT IT WAS GOING TO BECOME A RECALL AND THAT THE PART NEEDED TO BE REDESIGNED AND THAT THERE WAS NO IMMEDIATE TIME FRAME FOR VEHICLE RETURN. I HAVE BEEN DRIVING A DEALERSHIP LOANER FOR 2 MONTHS NOW. DEALERSHIP ASKED IF THEY CAN "CRAFT" A PATCH TO GET MY VEHICLE OUT OF THE SHOP. I DENIED THIS, CONSIDERING I DON'T KNOW WHAT THE LEGALITIES WILL BE. VERY DISAPPOINTED IN CHEVY, THIS IS MY 3RD SUBURBAN/TAHOE AND I'M CONSIDERING FILING LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743393July 24, 2015
SEATS
WHILE MAKING TURNS AT VARIOUS SPEEDS, THE SEAT BEGAN TO WIGGLE AND VIBRATE. FOUND THAT THE DRIVER'S SEAT BRACKET WAS BROKEN. REPLACED UNDER WARRANTY AND WITHIN A FEW MONTHS, THE PASSENGER SEAT FRAME WAS BROKEN AS WELL. WITHIN ANOTHER FEW MONTHS, THE DRIVER'S SEAT FRAME WAS BROKEN ONCE AGAIN AND WAS REPLACED TODAY. GM NEEDS TO FIGURE OUT THE ISSUE AS WE ARE TIRED OF HAVING WORK DONE ON A BRAND NEW VEHICLE THAT IS VERY EXPENSIVE. WE HAVE ALSO HAD THE ISSUE WITH THE WATER COMING THROUGH THE ROOF AT THE SEAT BELT LOCATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743401July 24, 2015
SEAT BELTS
BACK PASSENGER SIDE SEAT BELT(BENCH EXTREME BACK) WOULD NOT RETRACT. A CHILD WAS TRAPPED(12 YR OLD) IN THE BACK SEAT OF THIS NEW 2015 SUBURBAN SUV. THE SEAT BELT WAS SOMEHOW WRAPPED ALONG THE STOMACH AND HOOKED ON THE SEAT, WHILE TAKING OUT THE BELT, IT WAS STUCK AROUND THE STOMACH TIGHTLY AND WOULD NOT RETRACT BACK. IT WAS SO TIGHT AROUND THE STOMACH AND CHILD COULD NOT BREATH PROPERLY. I THINK THIS IS DESIGN MALFUNCTION WHERE THE SEAT BELTS WOULD NOT RETRACT. THERE WAS ANOTHER SEAT BELT IN THE SAME CAR WHICH WAS COMPLETELY OUT OF THE SEAT BELT WINDING SYSTEM, THIS WOULD NOT RETRACT AT ALL. THIS CAR WAS TAKEN FROM A NATIONAL RENT A CAR CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713990May 1, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FRONT SPOILER WAS TOO LOW CAUSING IT TO ENCOUNTER THE GROUND WHEN DRIVING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADJUSTED THE SPOILER BUT THE FAILURE RECURRED DUE TO THE LOCATION THE SPOILER WAS RE-POSITIONED. THE CONTACT MENTIONED THAT THE FRONT SPOILER CONTINUED TO FRACTURE ESPECIALLY WHEN DRIVING OVER AN UNEVEN PAVEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 6/18/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704449April 8, 2015
STEERING
TL*THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE MAKING A TURN IN EITHER LEFT OR RIGHT, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701714March 25, 2015
SUSPENSION, POWER TRAIN, EQUIPMENT ADAPTIVE/MOBILITY
VEHICLE IS CREATING A BUFFETING, PRESSURE SOUND AND SENSATION AT LOW TO MID RANGE SPEEDS. CREATING HEADACHE, DIZZINESS AND STRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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