Chevrolet Impala Complaints (2002)

795 consumer complaints on file.

#10723523June 4, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
YOU CAN BE DRIVING AT ANY SPEED AND ALL OF THE SUDDEN YOUR TURN SIGNALS STOP WORKING. THEY WILL WORK WELL FOR HOURS THEN WHEN YOU GO TO MAKE A TURN THEY EITHER WILL NOT TURN ON OR TURN ON FOR A COUPLE SECONDS AND THEN TURN OFF. IF YOU LIGHTLY TAP THE EMERGENCY FLASH BUTTON THEY WILL START WORKING AGAIN BUT IF YOU TAP THE EMERGENCY FLASH BUTTON TO HARD YOUR EMERGENCY FLASH LIGHTS TURN ON. IT REALLY CONCERNS ME WHEN I TRY TO MAKE A LEFT HAND TURN ON THE HIGHWAY IN THE FAST LANE AND THEY STOP WORKING. I FEEL THIS IS WORSE THEN THE KEY PROBLEM GM HAS HAD BECAUSE THEY WORK ON AND OFF AT ANY GIVEN TIME WITHOUT WARNING. I HAVE SPOKE WITH A NUMBER OF PEOPLE WITH THE SAME PROBLEM WITH THE TURN SIGNALS AND THEY HAVE ADVISED ME THAT IT WILL RUN ANYWHERE FROM THREE TO FOUR HUNDRED TO HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716630May 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE IGNITION KEY FAILED TO TURN IN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH AND CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716153May 13, 2015
ELECTRICAL SYSTEM
I HAD TO HAVE THE KEY LOCK CYLINDER REPLACED FOR THE SECOND TIME I TOOK IT IN ABOUT A MONTH AGO AND GM DONE THE RECALL WHICH WAS TO PUT A PLASTIC PLUG IN THE KEYS BUT DID NOT REPLACE THE LOCK AND AT THE TIME I TOLD THEM I NEEDED A NEW LOCK. I HAVE NOT TAKEN MY CAR OUT OF THE AREA BECAUSE OF WARNING LIGHTS COMING ON AND NOT STARTING PROBLEMS. I HAVE REPLACED THE BATTERY MANY TIMES AND GM REPLACED SENSORS A FEW TIMES. GM KNOWS THEY HAVE A PROBLEM BUT HAVE NOT BEEN HELD ACCOUNTABLE FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715594May 11, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION FAILED TO TURN TO THE ON POSITION AND THE STEERING WHEEL DID NOT LOCK WHILE THE VEHICLE WAS TURNED OFF. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713010April 27, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR WILL ONLY START RANDOMLY. ENGINE WILL NOT TURN. ALL LIGHTS ON DASH WILL GO OUT WHEN TURNING THE IGNITION. STARTER HAS BEEN REPLACED AND ELECTRICAL SHOP ADVISED TO GO TO DEALER. TOOK TO DEALER FOR IGNITION RECALL WHICH DID NOT FIX THE PROBLEM. DEALER ADVISED THIS ISSUE IS NOT COVERED BY RECALL. SECURITY LIGHT TURNS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701293March 24, 2015
ELECTRICAL SYSTEM
MY DAUGHTER WAS DRIVING THE CAR AND IT STALLED, SO SHE PULLED OVER TO TRY AND RESTART IT BUT IT WOULDN'T START. WE HAD IT TOWED TO A SHOP AND THEY THOUGHT IT WAS THE CRANK SHAFT CENSOR. WE DROVE FOR 3 DAYS AND THE SECURITY LIGHT CAME ON AGAIN AND THE CAR WOULDN'T START. SO WE HAD TO HAVE IT TOWED HOME. I'VE READ SEVERAL COMPLAINTS ABOUT THIS SAME PROBLEM WITH THIS MAKE AND MODEL. I FIND IT HARD TO BELIEVE THAT GM HAVEN'T HAD A RECALL ON THIS PART. THIS IS VERY FRUSTRATING AND SOMETHING NEEDS TO BE DONE ABOUT IT. THIS PART HAS TO BE DEFECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700886March 21, 2015
ENGINE
MY DAUGHTER OWNED A 2002 CHEVY IMPALA. ON MONDAY 3/16/15, SHE WAS DRIVING ON THE INTERSTATE AND THE ENGINE BEGAN TO SMOKE. SHE CALLED ME AND I ASKED WHAT COLOR THE SMOKE WAS. SHE SAID IT WAS BLACK SMOKE. I TOLD HER TO IMMEDIATELY GET HERSELF AND TWO SMALL CHILDREN OUT OF THE CAR. SHE AND HER SISTER REMOVED THE CHILDREN AND WALKED AWAY WHILE CALLING 911. A FEW SECONDS LATER, SHE HEARD A LOUD POP. THE WINDSHIELD BUSTED FROM THE APPARENT HEAT FROM THE FLAME THAT WERE RISING FROM THE ENGINE COMPARTMENT. WITHIN SECONDS, THE ENGINE WAS IN FLAMES. I'VE RESEARCHED ONLINE, AND FOUND THAT THERE WERE TWO RECALLS IN 2007 AND 2009 STATING THAT THE ENGINE COULD IGNITE. THE CAR IS A TOTAL LOSS. SHE HAD FULL COVERAGE INSURANCE ON THE CAR, BUT IT'S BARELY ENOUGH TO REPLACE IT. IS THERE ANYTHING WE CAN DO ABOUT THIS? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10695393March 19, 2015
EXTERIOR LIGHTING
THIS PARTICULAR ISSUE OCCURS AT RANDOM TIMES AND CONDITIONS. AS I'M TRAVELING AT NIGHT AND I PULL BACK THE DIMMER SWITCH LEVER, THE HEADLIGHTS WILL GO OUT AND LEAVE ME TOTALLY IN THE DARK. THE ONLY WAY THAT I CAN GET THE HEADLIGHTS TO COME ON AGAIN IS TO CONTINUE TO MANIPULATE THE DIMMER/TURN SIGNAL LEVER UNTIL THE LIGHTS COME BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693344March 10, 2015
ENGINE
TL*THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY SHIFTING THE GEAR LEVER INTO VARIOUS POSITIONS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692277March 5, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS A FAULTY ELECTRICAL START UP SYSTEM AND FUEL PUMP SYSTEM THE BATTERY ON THIS VEHICLE WAS REPLACED AND THE STARTER WAS REPLACED AS WELL AND THE VEHICLE STILL IS EXPERIENCING THE SAME PROBLEMS. I TOOK THE VEHICLE TO BE SERVICED AT A MECHANIC SHOP AND THE VEHICLE WORKED PERFECTLY FINE FOR THE MECHANIC AT THE TIME AND THEY WERE UNABLE TO MAKE ANY REPAIRS BECAUSE THE VEHICLE DIDN'T PERFORM THE ISSUE IN FRONT OF THE MECHANIC. THE ISSUE HAS BEEN GOING ON SINCE JUNE OF 2014 AND IT RANDOMLY WONT START AT ALL AND THEN ITS STARTS HOURS AND HOURS LATER. I HAVE SPENT HUNDREDS OF DOLLARS REPLACING PARTS ON THIS CAR THAT DEAL WITH STARTING ISSUES AND STILL THIS CAR IS EXPERIENCING THE SAME DIFFICULTIES. I HAVE BEEN STRANDED NUMEROUS PLACES WITH THIS VEHICLE REFUSING TO START. I AM AWARE THAT THIS VEHICLE HAS A RECALL OUT FOR KEY IGNITION ELECTRICAL SWITCH AND FUEL PUMP PRESSURE ALL OF WHICH FIT THE PROBLEMS MY VEHICLE IS EXPERIENCING THE RECALL THAT IS AVAILABLE TO MY VEHICLE DOESN'T INCLUDE EITHER ONE OF THESE AND I PERSONALLY FEEL IT SHOULD INCLUDE THESE BECAUSE MULTIPLE MECHANICS WHO HAVE INSPECTED THE CAR HAVE CONFIRMED THESE ARE THE ISSUES THIS CAR IS EXPERIENCING I DON'T HAVE HUNDREDS OF DOLLARS TO KEEP INSTALLING AND MAKING REPAIRS ON THIS CAR ONLY TO HAVE IT KEEP BREAKING DOWN I AM IN NEED OF ASSISTANCE TO FIGURE OUT IF I CAN GET THIS VEHICLE UNDER THE OTHER RECALLS AS WELL PLEASE AND THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669034February 26, 2015
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED BECAUSE GM DID NOT ADDRESS THE ISSUE IN A TIMELY MANNER, THE WORK ON HIS VEHICLE HAD TO BE PERFORMED PRIOR TO THE RECALL ANNOUNCEMENT. RECALL # 14V40000 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689408February 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE KEY DISLODGED FROM THE IGNITION WITHOUT CAUSE AND THE VEHICLE CONTINUED TO OPERATE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THERE WAS NO KNOWN DIAGNOSIS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND THE KEYS WERE REPLACED. THE CONTACT STATED THAT THE REPLACEMENT KEYS WERE DIFFICULT TO OPERATE. THE VEHICLE WAS RETURNED TO THE DEALER, BUT THE CONTACT WAS NOT ABLE TO PROVIDE THE DETAILS OF THE DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681044February 3, 2015
ENGINE
CAR DIES WHILE DRIVING. CAR MUST BE PUT IN NEUTRAL WHILE DRIVING AND RESTARTED WHILE MOVING TO AVOID ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679863January 30, 2015
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
THE CAR IGNITION SUDDENLY SHUT OFF AND THE POWER STEERING AND BRAKES FAILED ON A STEEP GRADE. (THE IGNITION RECALL HAD PREVIOUSLY BEEN PERFORMED ON THE VEHICLE, AND THE KEY FOB HAD BEEN REWORKED SO IT SHOULDN'T HAVE BEEN A IGNITION ISSUE). THE TRANSMISSION WAS SHIFTED INTO NEUTRAL AND THE CAR RESTARTED (WHILE STILL COASTING DOWN THE HILL) TO REGAIN CONTROL,THIS WAS REPEATED NUMEROUS TIMES UNTIL A SAFE PLACE TO PULL OFF WAS REACHED. THIS GRADE WAS EXTREMELY STEEP, THE ROAD HAD SWITCHBACKS , CLIFFS,AND NO GUARDRAIL, IT WAS A MIRACLE NO ONE WAS INJURED OR KILLED. THIS SAME VEHICLE HAD JUST HAD A DUPLICATE PROBLEM AND WAS REPAIRED AT THE DEALERSHIP IN JULY, LESS THAT 1000 MILES PRIOR TO THIS CURRENT EVENT. THE DEALER IN JULY REPLACED THE MAS SENSOR AND THE BATTERY AS THEY SAID THE MAS WAS CORRODED AND NEEDED TO BE REPLACED. THIS CURRENT EVENT WAS CAUSED BY THE MAP SENSOR AND THE MAIN COMPUTER ACCORDING TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673050January 16, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 184,471.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671336January 9, 2015
ENGINE
I NOTICED THE CAR WAS RUNNING HOTTER THAN NORMAL SO I HAD IT CHECKED OUT AND THE INTAKE MANIFOLD WAS LEAKING, HAD IT REPAIRED AND I RECENTLY HAD TO HAVE IT REPAIRED AGAIN @106,954 MILES BECAUSE IT WAS LEAKING AGAIN IN THE SAME PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662797January 6, 2015
ELECTRICAL SYSTEM
2002 CHEVROLET IMPALA. CONSUMER STATES CAR WAS TOTALED IN AN ACCIDENT AND NO LONGER OWNS THE CAR. REQUESTS NO MORE RECALL NOTICES. *TA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670142January 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY UNPLUGGING THE COMPUTER SYSTEM AND REMOVING AND RE INSERTING THE KEY INTO THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V4000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669743January 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND WAS REPAIRED. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WAS REAR ENDED BY THE VEHICLE IN THE REAR. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER ON THE DASH PANEL ALSO FAILED AFTER THE RECALL REPAIR, WHICH PREVENTED HIM FROM SEEING IF ANY WARNING INDICATORS WERE ILLUMINATED. THE CONTACT SUSTAINED MINOR INJURIES, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 02/24/15*LJ UPDATED 9/12/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10668168December 24, 2014
FUEL SYSTEM, GASOLINE, ENGINE
MY SON WENT TO JUMP START THE CAR AND WHEN HE TRIED TO START IT THE ENGINE BLEW UP . THE INTAKE MANIFOLD FLEW OFF IN MULTIPLE PIECES. HAD CAR TOWED TO MY MECHANIC AND FOUND OUT THE CYLINDER WAS DEAD DUE TO THE EXPLOSION. THOUGH WELL THE CAR HAD A LOT OF MILES, SO I THOUGHT IT WAS JUST ITS TIME. SO WE DECIDED TO BUY A RE-MANUFACTURED MOTOR BECAUSE WE HAD PUT SOME WORK INTO THE CAR AND MY SON AND I THOUGH THAT WOULD BE A GOOD CHOICE. EVERYTHING WAS GREAT WITH THE NEW MOTOR TILL NOVEMBER 30TH 2014 WHEN WE NEEDED TO JUMP START THE CAR, AND THE ENGINE BLEW AGAIN THIS TIME TAKING OUT THE FUEL LINE ALONG WITH THE NEW INTAKE MANIFOLD AND THE ENGINE COVER. THE CAR STARTS ON FIRE AND LUCKILY THE FLYING PARTS MISSED MY SONS GIRL FRIEND BY INCHES AS THEY FLEW BY HER.SO I KNOW NOW SOMETHINGS UP. AND I FIND THAT GM HAD DEFECTIVE FUEL REGULATORS THAT WERE RECALLED (04V090000 RECALL#) ON THE 2000 MODELS WITH THE 3800 SERIES 2 ENGINE. NOW I KNOW WHY MY ENGINE BLEW BECAUSE THE FUEL REGULATORS ARE POOR DESIGN. NO CAR NO MATTER HOW OLD ARE HOW MANY MILES SHOULD BLOW AN ENGINE WHEN YOU JUMP START IT. BATTERIES YES ENGINES I WOULD THINK NEVER BUT WHAT HAPPEN TO ME IS THE SAME AS THE RECALL NOTICE AND I AM THANK FULL NO ONE WAS HURT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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