Chevrolet Impala Complaints (2007)

627 consumer complaints on file.

#10226937May 7, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING UP A SLIGHT INCLINE OR WHEN MAKING A TURN, THE VEHICLE SHUTS OFF. THE FAILURE ONLY OCCURS WHEN THE FUEL GAUGE INDICATES THAT THERE IS 70-80 MILES LEFT IN THE TANK. THE CONTACT MUST TURN THE ENGINE OFF AND RESTART THE VEHICLE TO ALLOW THE FAILURE TO CORRECT ITSELF. THE DEALER STATED THAT THE FAILURE WAS THE RESULT OF HOW THE FUEL SYSTEM TANK WAS DESIGNED. DUE TO ITS FLAT BOTTOM, AIR ENTERS THE SYSTEM AND CAUSES THE VEHICLE TO STALL AND SHUT OFF. THE DEALER STATED THAT NOTHING COULD BE DONE TO REMEDY THE FAILURE. THEY FURTHER ADVISED HER TO KEEP THE FUEL TANK OVER A QUARTER FULL FOR THE FAILURE NOT TO OCCUR. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 10,860 AND FAILURE MILEAGE WAS 10,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225522April 23, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHEN BUYING THE CAR NOTICE THAT THE DRIVER SEAT HEATER WOULD GO OFF AFTER A SHORT TIME ON THE ROAD AND WOULD SLIGHTLY WARM UP AND WOULD NOT COME BACK ON. ACTS LIKE THERE IS A SHORT SOME WHERE. THE DEALER SAID THEY WOULD FIX IT, SO I ENDED UP BUYING THE CAR. AFTER NUMEROUS TRIPS TO THE DEALER TO FIX THE PROBLEM. THEY CAME TO A DECISION TO REPLACE THE PART THAT IS UNDER THE DRIVERS SEAT. (THIS WAS AFTER WE HAD TO TALK TO THE SERVICE MANAGER). THIS DID NOT FIX THE PROBLEM ITS DOING THE SAME THING. HAVE NOT TOOK THE CAR BACK IN AS OF YET BECAUSE I DON'T FEEL LIKE GETTING THE RUN AROUND AGAIN BECAUSE THE SERVICE DEPARTMENT DOESN'T KNOW HOW TO TROUBLESHOOT A WIRING PROBLEM. DID SEND IN THEIR SERVICE SATISFACTION CARD WITH THE COMMENTS THAT IT DID NOT FIX THE PROBLEM. AS OF TODAY I HAVE NOT GOTTEN A RESPONSE TO THIS CARD. ITS BEEN AT LEAST A MONTH SINCE MAILING THE CARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225384April 22, 2008
SUSPENSION
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. A FEW DAYS AFTER THE VEHICLE WAS PURCHASED, IT BEGAN TO VIBRATE WHEN DRIVING BETWEEN 35-55 MPH. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND THEY REPAIRED THE TIRE MONITOR. THREE WEEKS LATER, THE FAILURE RECURRED AND THE DEALER REPLACED AN AXLE. THE VEHICLE IS STILL NOT WORKING PROPERLY. THE FAILURE MILEAGE WAS 1,000 AND CURRENT MILEAGE WAS 23,348.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223790April 9, 2008
SEATS:FRONT ASSEMBLY:RECLINER
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. OCCASIONALLY, THE SEAT RECLINER FAILS. WHEN THE FAILURE OCCURS, THE SEAT BACK WOULD NOT MOVE IN EITHER DIRECTION. THE SEAT RECLINER IS MANUALLY USED AND CURRENTLY DOES NOT RECLINE AT ALL. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223324April 3, 2008
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS ON MY 2007 CHEVY IMPALA ARE CONTINUOUSLY GOING DIM AND I'M AFRAID THEY WILL FAIL AT ONE POINT WHILE MY FAMILY IS DRIVING DOWN THE ROAD AT NIGHT. GM SAYS IT'S NORMAL BUT I OWN 3 GM'S AND THE OTHER TWO DON'T DO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221431March 17, 2008
SEAT BELTS
I OWN A 2007 CHEVROLET IMPALA. BOTH FRONT SEAT BELTS DO NOT LATCH OR WHEN THEY DO LATCH THEY UNLATCH ON THEIR OWN. I'VE TAKEN THIS CAR TO THE DEALER TWICE AND THE DEALER HAS NOT RESOLVED THE ISSUE. I AM DRIVING A CAR THAT DOES NOT HAVE WORKING SEAT BELTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220427March 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE WAS TURNED OFF, IN PARK, WITH THE PARKING BRAKE ON, IN THE DRIVEWAY AT AN INCLINE. THE VEHICLE ROLLED BACKWARDS DOWN THE DRIVEWAY, AND HIT THE FENCE WHICH BROUGHT IT TO A STOP. THERE WAS DAMAGE TO THE DRIVER SIDE DOOR AND DRIVER SIDE REAR OF VEHICLE. THE CAR WAS TAKEN TO DEALER, AND THE EVENT EXPLAINED. THE DEALER MADE REPAIR TO DOOR AT MY COST. THE DEALER MADE NO ATTEMPT TO DETERMINE THE CAUSE. I CALLED AGAIN TO SERVICE AND SPOKE TO SOMEONE, WHO STATED THAT THE PARKING BRAKE IS NOT SUPPOSED TO PREVENT THE VEHICLE FROM ROLLING BACKWARDS. NO INVESTIGATION WAS OFFERED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10220245March 6, 2008
TIRES
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE VEHICLE HAS GOODYEAR INTEGRITY, SIZE 175/70R13 TIRES. WHILE DRIVING 30 MPH IN THE SNOW, THE VEHICLE BEGAN TO SLIDE. THE FAILURE ALSO OCCURRED IN WET AND ICY CONDITIONS. THE DEALER STATED THAT THE TIRES WERE DEFECTIVE AND NEEDED TO BE REPLACED; HOWEVER, THEY DID NOT SPECIFY THE REASON. THE DOT NUMBER, VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219953March 3, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SUSPENSION
REAR ALIGNMENT NOT WITHIN SPECS FROM FACTORY, CAUSED REAR TIRES TO WEAR PREMATURELY. FRONT DISC BRAKES NEEDED REPLACEMENT 11,000 MILES AND ROTORS NEEDED TO BE RESURFACED. CHEVY WOULD NOT COVER THE REPAIRS UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219860March 2, 2008
STEERING:ELECTRIC POWER ASSIST SYSTEM
I HAVE A 2007 CHEVY IMPALA. IT IS USED AS A POLICE CAR FOR MY LOCAL COUNTY. SINCE GETTING THE CAR IN MAY OF 2007, THE STEERING WHEEL HAS LOCKED 4 TIMES WHILE TURNING A CORNER. THE CAR HAS ELECTRIC POWER STEERING VS. HYDRAULIC LIKE MOST CARS. THE MOST RECENT INCIDENT, I NEARLY STRUCK ANOTHER VEHICLE DUE TO NOT BEING ABLE TO STEER. THE WHEEL LOCKS ANYWHERE FROM 2-4 SECONDS, THEN IT FINALLY RELEASES. I CALLED THE DEALERSHIP, AND THEY STATED THEY HAVE RECEIVED SEVERAL OTHER COMPLAINTS SIMILAR TO THIS ON SOME OF CHEVY'S OTHER MODELS WITH ELECTRIC STEERING. I HAVE AN APPOINTMENT THIS WEEK TO GET THE PROBLEM LOOKED AT. HOWEVER I FEEL THIS IS A VERY SERIOUS PROBLEM AND SAFETY ISSUE DUE TO THE FACT OF NOT BEING ABLE TO STEER, AND APPARENTLY IT IS NOT AN ISOLATED INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219216February 26, 2008
TIRES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION:REAR, TIRES:TREAD/BELT
REAR ALIGNMENT NOT WITHIN SPECS FROM FACTORY, CAUSED REAR TIRES TO WEAR OUT PREMATURELY. FRONT DISK BRAKE ROTORS AND BRAKES UNREPAIRABLE AT 11,000 MILES. CHEVROLET WOULD NOT COVER REPAIRS UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219038February 25, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
140 MPH SPEEDOMETER CAN'T BE READ PROPERLY WHILE DRIVING. EVEN WITH NEW GLASSES THIS GAGE IS FOR KILOMETERS ONLY. WE NEED A NEW DIAL THAT SHOWS MPH READABLE TO 2 1/2 MPH. THERE IS NO REASON IN THIS USA TO HAVE A SPEEDOMETER TO GO TO 140 MPH. 2 TIMES THE LEGAL SPEED LIMIT IN THE USA. WHEN SPENDING $25,000 ON THIS NEW CHEVY IMPALA, ONE WOULD NOT EVEN THINK THAT GM IS SO CHEAP TO SAME MONEY ON THE SPEEDOMETER DIAL. THERE IS NO REASON FOR ONLY HAVE NUMBERS OF SPEED AT 20 MPH WHEN THE POLICE GIVE OUT TICKETS FOR 5 MPH OVER THE SPEED LIMIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214566January 12, 2008
ELECTRICAL SYSTEM
HEADLIGHTS AND DASHLIGHTS FLICKERING ON AND OFF. CHEVROLET TRYING TO BUY ME OFF WITH AN CHECK FOR $564 AND TO TELL ME THAT THEY ARE SORRY AND THEY VALUE ME AS A CUSTOMER. I STILL HAVE THE LETTER AND THE CHECK I HAVEN'T CASH. THE BEST ADVISE THEY CAN GIVE ME IS TRADE IT IN. WHY SHOULD SOMEONE ELSE PUT UP WITH THIS CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213733January 4, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE DRIVING 5 MPH, A SPEEDING VEHICLE STRUCK AND PUSHED THE CONTACT'S VEHICLE INTO A BRICK WALL OF AN APARTMENT COMPLEX. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND EYE. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK, BACK, AND LEGS. A POLICE REPORT WAS FILED. THE MANUFACTURER TOOK A REPORT AND INVESTIGATED THE BRAIN BOX. THE INVESTIGATION CONCLUDED THAT THE AIR BAG ACTED PROPERLY BY NOT DEPLOYING, BUT NO FURTHER EXPLANATION WAS PROVIDED. THE CURRENT AND FAILURE MILEAGES WERE 10,000. UPDATED 02-06-08. *KB UPDATED 03/29/10 *BF UPDATED 10/14/10*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10213183December 29, 2007
TIRES
GOODYEAR INTEGRITY 225/60R16 TIRE GOT FLAT TIRE FROM SMALL PLASTIC DEBRIS. WHEN TIRE WAS REPAIRED IT WAS POINTED OUT THE TIRE IS OVER HALF WORN AT JUST BARELY 9,000 MILES. TIRE IF KEPT ON VEHICLE WILL REQUIRE REPLACEMENT BEFORE 17,000 MILES. ALSO TIRE HANDLES POORLY IN ALL CONDITIONS. VERY LOOSE HANDLING AND EXCESSIVE TIRE NOISE ON CORNERS EVEN AT SLOW SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211976December 15, 2007
VEHICLE SPEED CONTROL
(1) MY WIFE PULLED INTO A PARKING SPACE AT OUR CHURCH AND APPLIED THE BRAKES TO STOP. (2) THE CAR CONTINUED ON ROLLING OVER A CONCRETE BARRIER AND KNOCKING DOWN AN ORNAMENTAL IRON FENCE SURROUNDING THE PARKING LOT AND CONTINUING OUT INTO THE STREET WHERE IT FINALLY STOPPED. IN ADDITION TO THE DAMAGE TO THE FENCE, THERE WAS CONSIDERABLE DAMAGE TO THE FRONT OF THE CAR. (3) CAUSE OF FAILURE HAS NOT BEEN IDENTIFIED. ON ONE OR TWO PREVIOUS OCCASIONS, WHEN PULLING THE CAR INTO OUR GARAGE I HAVE HAD THE CAR STALL AND THEN SURGE FORWARD. CAR IS BEING TAKEN TO A BODY SHOP TO REPAIR THE DAMAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10210270November 29, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2007 CHEVROLET IMPALA LTZ 17K I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH. I WAS ABOUT TO EXIT AND I HEARD A LOUD POP AND GLASS FELL ALL OVER ME. I LOOKED AND SAW ABOUT A 2 FOOT HOLE IN MY SUNROOF (THE SHADE WAS OPEN). I PULLED OFF THE ROAD AND CALLED THE POLICE. I WAS NOT NEAR AN OVERPASS, IT WAS NIGHT, NO CARS WERE AROUND. I DID NOT FIND AN OBJECT AROUND THE CAR OR IN THE CAR. THE FLORIDA HIGHWAY PATROL DETERMINED THAT IT WAS NOT AN ASSAULT (SOMETHING WAS NOT THROWN AT THE CAR). I CALLED GM AND THEY REFERRED ME TO MY DEALER. I DROPPED THE CAR OFF TODAY BUT THE SERVICE MANAGER WAS VERY DOUBTFUL IT WOULD BE COVERED. HE KEPT INSISTING IT WAS A ROCK. THE STRANGE SIGNS THOUGH ARE THAT MY SUNROOF EXPLODED OUTWARD. THE GLASS IS CLEAR BUBBLED OUTWARD AND THE SHARDS STICK UP OUT OF THE CAR. I TOOK PICTURES OF THIS. I RESEARCHED THIS AND FOUND THAT THIS HAS HAPPENED TO MANY (ALTHOUGH NOT MY VEHICLE) BEFORE. THE SERVICE MANAGER SAID THEY WOULD FIND THE IMPACT POINT AND SHOW ME WHEN THEY DID (HE ACTUALLY ASSUMED IT WAS A ROCK BEFORE EVEN LOOKING) BUT HE COULD NOT EXPLAIN THE OUTWARD GLASS PATTERN (EXCEPT TO SAY CRAZY THINGS HAPPEN WITH GLASS). HE LATER ADMITTED THAT HE HAD SEEN THIS BEFORE BUT NEVER ON AN IMPALA ONLY ON A CORVETTE AND THAT WAS A DEFECT. HE SAID IF THIS WAS A DEFECT IT WOULD HAVE BEEN REPORTED. I TOLD HIM I WAS GOING TO REPORT THIS TO THE NHTSA BUT HE TOLD ME THAT GM WOULD DO THAT. AT THIS POINT THEY ARE INVESTIGATING ALTHOUGH HE SAID HE WAS VERY DOUBTFUL THAT ANYONE FROM GM WOULD COME OUT AND THAT I WOULD PROBABLY HAVE TO GO THROUGH MY INSURANCE. HE SAID IT IS COVERED IN FLORIDA WITH NO DEDUCTIBLE. LOOKED INTO THAT AND IT IS NOT TRUE, SUNROOFS ARE NOT COVERED. THIS IS CLEARLY A DEFECT. THIS CAR IS ONLY A YEAR OLD. THE VIOLENT WAY THIS SHATTERED WITH NO ONE AROUND AND THE ACTUAL BOWING OUT OF THE GLASS AND ALL THE GLASS ON THE OUTSIDE OF THE CAR IS PRETTY STRONG PROOF. I HAD A FEW CUTS, BUT HAD I NOT BEEN MORE ALERT THIS COULD HAVE BEEN A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10210031November 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE BEGAN ROLLING BACKWARDS AT APPROXIMATELY 5 MPH. THE GEAR WAS PLACED IN PARK AT THE TIME. HER ARM WAS TANGLED IN THE STEERING WHEEL AND SHE WAS KNOCKED TO THE GROUND AND DRAGGED DOWN THE DRIVEWAY. THE VEHICLE FINALLY CAME TO A STOP IN THE STREET. THE CONTACT SUSTAINED BRUISES AND SCRAPES ON HER RIGHT FOOT AS WELL AS HER LEFT KNEE DOWN TO HER ANKLE. HER HIPS AND BACK ARE STILL HURTING FROM BEING KNOCKED DOWN. SHE SCHEDULED AN APPOINTMENT WITH THE DEALER TO HAVE THE VEHICLE INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE 9,942.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10208882November 14, 2007
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE, TIRES:TUBE, TIRES:BEAD
WITHIN 6 MONTHS OF LEASING A 07 IMPALA, THERE HAS BEEN THREE SEPARATE OCCASIONS MY TIRE HAS LOST ALL AIR PRESSURE WHILE PARKED WITHIN HOURS. 1ST INSTANCE: BETWEEN 10 A.M. AND 1 P.M. THE TIRE LOST AIR TO WHERE THE RIM WAS TOUCHING THE GROUND. 2ND INSTANCE: LOST 1/2 OF AIR OVERNIGHT - AGAIN THE RIM TOUCHED THE GROUND. I HAD PEP BOYS AND THE DEALERSHIP WHERE I AM LEASING THE VEHICLE EXAMINE THE TIRE AND BOTH SAID NOTHING WAS WRONG WITH THE TIRE AND IT WAS PROBABLY SOMEONE LETTING THE AIR OUT OF THE TIRE. THIRD INSTANCE: I LEFT MY VEHICLE IN THE GARAGE OVERNIGHT AND WOKE UP TO THE RIM TOUCHING THE GROUND. THIS RULED OUT SOMEONE LETTING THE AIR OUT OF THE TIRE. I AGAIN TOOK IT TO THE CHEVY DEALERSHIP WHO I AM LEASING THROUGH, AND ONCE AGAIN, I WAS TOLD NOTHING WAS WRONG WITH THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207569October 31, 2007
STEERING:LINKAGES:TIE ROD ASSEMBLY, STEERING:RACK AND PINION:PINION SHAFT, STEERING, STEERING:COLUMN
TL*THE CONTACT OWNS A 2007 CHEVROLET IMPALA. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE CONTACT HEARD A LOUD CLICKING SOUND COMING FROM THE STEERING COLUMN. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE STEERING COLUMN. FOUR DAYS LATER, THE NOISE RETURNED AND THE DEALER REPLACED THE TIE RODS. ONE MONTH LATER, THE NOISE OCCURRED FOR THE THIRD TIME AND THE STEERING GEAR MECHANISM WAS REPLACED. THE CONTACT IS CURRENTLY EXPERIENCING THE SAME FAILURE FOR THE FOURTH TIME. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE AND REPAIR THE VEHICLE. SHE FILED A COMPLAINT WITH THE MANUFACTURER. THE PURCHASE DATE WAS UNKNOWN. THE FAILURE MILEAGE WAS 24,498 AND CURRENT MILEAGE WAS 26,691. THE CONSUMER STATED AFTER THREE REPAIRS THE PROBLEM STILL PERSISTS. UPDATED 11/14/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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