Cadillac SRX Complaints (2015)

443 consumer complaints on file.

#11604495July 25, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
My ABS break module light stayes on - Cadillac stop making the part for the 2015 SRX. This is a safety concern and also reduce the trade in value.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598204July 2, 2024
EXTERIOR LIGHTING
I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac SRX. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite GM's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 Malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace Malibu headlights? Is that reasonable? Speaking of the financial burden of repairing defective headlights, for the Cadillac SRX, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. GM’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against GM due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac SRX. It was still dark at 5:30 AM when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "We are afraid of driving our car, a 2015 Cadillac SRX, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596416June 25, 2024
SERVICE BRAKES
ABS CONTROL MODULE FAILED CAUSING THE ABS LIGHT AND BRAKE WARNING. MODULE MUST BE REPLACED FOR THE ABS SYSTEM TO WORK PROPERLY AT A COST OF $1,600
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578916March 22, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574124February 26, 2024
VISIBILITY/WIPER, EXTERIOR LIGHTING
There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567733January 25, 2024
EXTERIOR LIGHTING
Low beam headlamps very dim. Bulb is on but no projection. Low visibility at night or in rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567793January 25, 2024
SERVICE BRAKES, STEERING
My 2015 Cadillac SRX4 developed an issue with the Electronic Brake Control Module which produced the following dash light warnings, park brake, stabili track and power steering alert. I took it to Thompson Pontiac Cadillac in Springfield Mo. I was notified that the ECBM module was discontinued and they bought a remanufactured part from EBAY. They informed me that the part did not fix all of the issues. I still have a power steering drive with care alert still illuminated. The dealership offered no other options for fixing the problem. I believe this is a very common problem with the Cadillac SRX. I believe that both of these issues should be considered a safety issue. My phone number is [XXX] and my email address is [XXX] . Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561641December 23, 2023
EXTERIOR LIGHTING
Head light brightness detiorates over time to the point that entire assembly must be replaced for $2000 or more Common problem with cadillac suv for several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561525December 22, 2023
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. The driver utilized the high-beam headlights, but there was still inadequate lighting. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to help with the repairs. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560821December 19, 2023
EXTERIOR LIGHTING
low bean lights are very dim, visibility is very difficult cannot drive at night low bean light is very dim cannot see the road. high bean draws attention from other drivers blinding them. please advise on a remedy for this safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560039December 14, 2023
VISIBILITY/WIPER, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, AGAIN, dim and ineffective at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557514November 29, 2023
EXTERIOR LIGHTING
Headlights full of condensation, dirty foggy lense, not enough illumination. Bulbs burning out and have become so dim you can't drive at night and not at all in the rain. Very dangerous. November 24, 2023. Purchased car used in October 2023, and did not drive other than during day light. Took car on a 7 hour trip to Uniontown, PA from Virginia Beach. Could not see the road after 5 pm. It was dark and raining. I had to slow down to a stop in the road until passing cars went by. The headlights on the srx were so dim I could not see the sides of road or the lines painted on road. I contacted Cadillac customer service and they told me take it to dealer to get assessment And not to drive at night in the meantime. My ability to see the road was impossible. I had to practically stopped briefly in the road as oncoming cars passed by. I could only guess that I was still on the road until another car approached from behind to illuminate the road in front of me. It was very dangerous. I am a seasoned driver and I have a older 04 SRX that has original lights and no issues like this 2015 model. Very bad parts. The headlights are a Dangerous driving hazard to both driver, passengers, oncoming cars and cars following if in the road at night. GM needs to do a recall and replace these lights with aftermarket product. Bad manufacturing has made even the OEM replacement unsatisfactory. They will just go bad again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557303November 28, 2023
VISIBILITY/WIPER
The forward section of the sunroof exploded into thousands of pieces and fell into the driver and passenger sides of the front seats. This happened while my wife was driving down a rural highway, no other cars or equipment or buildings were near the vehicle when this occurred, open fields on both sides of the highway NOTHING HIT THE GLASS. This is a very big safety issue, the potential response from a driver that unexpectedly has what sounds like a gun go off 12 inches from their head, not to mention all the glass that falls onto them immediately after the explosion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555980November 20, 2023
EXTERIOR LIGHTING
I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac SRX are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556017November 20, 2023
EXTERIOR LIGHTING
The low beam head lights have become so dim I Cant see to drive at night. The safety of others are at risk. The item is available for inspection, the dealer's are aware this is a problem on certain years The failure was gradually occuring progressively worse. No warning lamps or codes were evident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554184November 8, 2023
EXTERIOR LIGHTING
The contact owns a 2015 Cadillac SRX. The contact stated that moisture had leaked into the headlight module on the driver’s and passenger’s side. Due to the failure, the headlights were very dim while in use. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where and the headlights were replaced. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553111November 1, 2023
EXTERIOR LIGHTING
Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. This seams to be a problem with these vehicles from 2010 to 2016. I called GM customer service and was given a number for GM analytics (1-888-305-1605), the recording states that the time to be reimbursed has passed and that they are no longer taking any further claim submissions. GM has settled class action lawsuits in Florida and California for this issue and sent letters to some SRX owners offering reimbursement for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550159October 16, 2023
EXTERIOR LIGHTING
The contact's wife owns a 2015 Cadillac SRX. The contact stated while driving at various speeds at night, the low beam headlights were significantly dimmed, which affected the visibility of the roadway. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549350October 11, 2023
EXTERIOR LIGHTING
Headlights are extremely dim. Huge safety hazard that GM should be held accountable for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546334September 25, 2023
SUSPENSION
The contact owns a 2015 Cadillac SRX. The contact stated while driving 40 MPH during a rainstorm, the tires started slipping and the contact had difficulty controlling the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that excessive toe had caused abnormal wear on the rear tires but that the toe link could not be adjusted to the normal target. The contact was advised that the rear toe link adjuster would need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 21V473000 (Suspension), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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