Cadillac SRX Complaints (2014)

390 consumer complaints on file.

#11554677November 11, 2023
VEHICLE SPEED CONTROL
Today is Saturday, November 11, 2023. While driving my check, engine light came on, and I was given a message on the dash that engine power was reduced. I was only able to drive the car 30 to 45 miles an hour to get home. I have not taken the car to the mechanic yet, but will do so when they open on Monday. I was in a heavily congested area with many cars passing me at great speeds. I connected a code reader to my automobile, and came up with the code P2138. After doing research, it is my understanding that General Motors knows of this problem and has not addressed it at this time. For that reason, I feel I should be reimbursed for mechanic parts and services to repair this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543987September 12, 2023
EXTERIOR LIGHTING
Projection lense for low beam is very dim. Unable to see road work low beam head light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541721August 30, 2023
EXTERIOR LIGHTING
Running lights (low beans) can not be used. They are on, new, and adjusted properly. I have to drive with high beams on to see at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538296August 14, 2023
EXTERIOR LIGHTING
Headlights I been calling GM for years that you can’t drive with the low beam headlights at night it’s like having no headlights on . They say nothing no safety recall and I have read up on this issue and they say the halogen bulb gets so hot it burn the inside of headlight assembly and I would think this would be a safety recall . I hope you can help thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535126July 28, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2014 Cadillac SRX. The contact stated while under the rear hatch door and remove items out the rear of the vehicle, the door come down and struck the contact in the back of the head. The contact stated that the door failed to stay in the upright position. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527203June 15, 2023
EXTERIOR LIGHTING
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at night, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a portion of the repair cost. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527284June 15, 2023
UNKNOWN OR OTHER
I have a 2014 Cadillac SRX AWD. My passenger rear tire kept losing air. I looked it over a dozen times and never found anything wrong with it as to why it was losing air. I would put air in it and within 2-3 days, I needed to put air in it again. This went on for a few months at least. Then out of nowhere my driver rear tire started losing air and when that started my passenger tire was holding air. Again, I looked my tire over and no screws or anything. Same thing with my passenger rear, I would have to put air in it every couple days. Just 2 days ago I was putting air in my driver rear tire, I stopped for a minute to check to see how much PSI I still needed to go. It was at 30PSI so I had a little left to go then BAM my tire blew. It wasn't even close to where it needed to be. my fiancé took my tire off and it was badly worn from the inside. I hadn't had these tires for 2 years and they should have lasted another year or 2. My boyfriend told me it was because of the toe links rubbing on them and that I needed adjustable ones. I looked on this website for recalls and according to my VIN number I don't have any recalls even though there has been for these rear toe links for other 2010-2016 Cadillacs. I can't drive my car until this is fixed. I should not have to pay for this myself. What if my tire blew when I was driving down the road with my daughter? I would have lost control of the car. All 2010-2016 Cadillacs should get the toe links replaced with adjustable ones immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516080April 8, 2023
STEERING
There was a recall on the toe links, but the dealer did not follow procedures. The toe link was replaced during a recall, but the mechanic never aligned the wheels. This should be standard process and should come free after the recall takes place. They never get back to me after a service request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513010March 21, 2023
EXTERIOR LIGHTING
The headlights on Cadillac SRX are defective and Cadillac will not have a recall. The lights are so dim I have to drive with my brights on, which is dangerous to other drivers. If I do not use the high beams, I am not able to see what is on the side of the road at night. There could be a person, other vehicle, etc. Therefore an accident could occur or someone could be injured. Cadillac was assisting with repair costs but that ended a couple years ago and I did not know about it as I did not receive a letter. This is a known defect and many people have expressed concern (I found a forum discussion online regarding this issue). My dealer has quoted a price of $2131.39 to replace the headlight assembly. I would appreciate review of this safety issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509766March 1, 2023
EXTERIOR LIGHTING
The headlights are so dim that the Cadillac SRX is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! This car has been garage kept and is very low mileage. Please respond to this. Thanks !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507778February 17, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 CADILLAC SRX. CONSUMER WRITES IN REGARD TO TRANSMISSION ISSUES. THE CONSUMER STATED THE TRANSMISSION COMPLETELY FAILED. IT WOULDNT MOVE LET ALONE HARD SHIFT. ALSO, THE CONSUMER WAS DISPLEASED WITH THE SERVICE DEPARTMENT TO READ AND LISTEN TO COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507616February 16, 2023
EXTERIOR LIGHTING
I CAN NOT SEE OUT OF MY HEADLIGHTS AT NIGHT BECAUSE THEY ARE SO DIM. SEARCHING THE INTERNET THIS IS A PROBLEM CADILLAC KNOWS ABOUT FOR MY MODEL AND YEAR, THEY HAVE A CLASS ACTION LAWSUIT ABOUT THIS PROBLEM AND DO NOT HAVE A RECALL! IT IS DUE TO THE HOUSING ON LIGHTS THEY GET MOISTURE IN AND IT MAKES THE BULBS DIM. TO FIX THIS PROBLEM IS $2000 PLUS. CURRENTLY I CAN NOT DRIVE MY VERY EXPENSIVE CADILLAC AT NIGHT WITHOUT THE BRIGHTS ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504879February 1, 2023
UNKNOWN OR OTHER
Delaminating/Unworking Touch Screen - KNOWN Cadillac issue 1) Back up camera is no longer visible when parking my car. 2) GPS is no longer available due to the spider lines, I have to use my phone for GPS on the highway making it unsafe due to the super small screen instead of the large CUE screen in the Cadillac SRX I purchased. 3) You can no longer pair your cell phone with the Bluetooth in the Cadillac, because of the spider lines on the screen causing the screen to stop working completely. This makes my vehicle no longer handsfree. 4) I can no longer control the heating and cooling system with the touchscreen not working,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502880January 20, 2023
ELECTRICAL SYSTEM
My elderly mother has a 2014 Cadillac SRX. While the vehicle was parked, the center information radio cue system screen cracked all of sudden. I am unable to use or see the cue system and afraid to touch the screen, so that I will not cut my hand or get injured. There was no warning that the screen had cracked. Since the incident first happened the cracking has gotten so much worst. I had my my mother take the vehicle to the dealer, to figure out why this happened, they informed me that the cost to replace the entire cue system would cost over $1200, and it was nothing that they could do, and that they have never seen this happen before. The vehicle only had approximately 43,000 miles on it when this happened. This is extremely unacceptable. TSB: PIC6055C (Electrical: Radio/Tape Deck/CD).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502420January 18, 2023
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car needs an EBCM or EBTCM depending on which. dealer I'm talking to. The stability control service and power steering are turned off and the anti-lock brakes are disabled. I have been to two dealerships and the part is on nationwide backorder and is not being manufactured. One dealer has 15 clients waiting for the part the other 14 they are not taking new orders. I was told my best bet was to trade the car in. The car is unsafe to drive. I think all 2010 to 2016 SRX's should be taken off the road, they are a danger to themselves and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499999January 3, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated that the front headlights were very dim while driving at night. The contact initially took the vehicle to a dealer where both headlamp bulbs were replaced; despite the bulb replacement, the failure worsened as the contact was forced to use the high beam headlights while driving at night. The vehicle was taken back to the dealer and the contact was informed that faulty wiring was the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494022November 17, 2022
EXTERIOR LIGHTING
Hello, problem is with the headlights being too dim for nighttime driving. Cannot travel safely most roads at night without turning on the highbeams. Reported issue to the local Cadillac dealer service center and was advised headlights would need total replacement as it is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493534November 14, 2022
EXTERIOR LIGHTING, UNKNOWN OR OTHER, VISIBILITY/WIPER
Low beam headlights to dim to drive...very dangerous and gm is aware of the defective headlights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492490November 6, 2022
UNKNOWN OR OTHER
Rear trunk/hatch lid: I had pressed the switch on the hatch lid to cause closing. At this point my wife walked too close to the closing hatch and it hit her, and continued to close, causing a gash on her forehead. I am of the belief that any contact made by the hatch and a foreign object will cause the hatch to reverse its closing action.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11490997October 26, 2022
EXTERIOR LIGHTING
the headlights on this vehicle are so dim that i ran over a large deer carcass in the middle of the highway at night. by the time i saw the carcass in the middle of the road, i was already on top of it!!!!!!!!!!! i couldn't use my brights because i was meeting another vehicle. anyway, the headlights on this vehicle are pure garbage and there needs to be a recall on these lights. this is a major safety hazard for myself and other drivers on the highway. i have no time to use my brakes before an accident will occur with debri or an animal crosing the road. very disappointed that this is not recalled yet!!! do something about this now!!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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