Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11536720August 6, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
The brake light, the ABS light and the stability control light came in my vehicle and GM says that the EBCM needs to be replaced this should be a recall because a lot of cars are having this issue and they don’t have the parts available, is been more than a year I’m driving like that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531442July 10, 2023
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel to “Service Rear Axle”. The contact then received notification of the NHTSA Campaign Number: 14V571000 (Suspension). The vehicle was taken to the dealer where it was diagnosed that the rear toe link adjuster failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the “Service Rear Axle” warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The vehicle was repaired; however, after driving less than 500 miles, the failure recurred. The vehicle was not repaired. The manufacturer was notified of the failure however, the contact was informed that she would receive a call back but had not yet received the call back. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524297May 29, 2023
AIR BAGS
I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524239May 28, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The sunroof drain tubes become plugged and if you can actually find someone to fix the error, its horribly expensive. Water enters the vehicle, causing mold on the back seat floors. This issue has also shorted out my trunk release consistent with other individuals reports and when manually released, via the inside hidden panel, it sparks, which is dangerous and shouldnt happen. After a heavy rain, entering the vehicle sounds like a waterfall all around you from inside. I have to constantly keep moisture absorbers inside of my vehicle in a futile attempt to solve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520094May 2, 2023
SUSPENSION, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer was not contacted. The failure mileage was approximately 107,342.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505996February 7, 2023
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
Onstar(R) vcim draining my battery, it’s not my battery or alternator and already replaced connections too. I have a recall sample that was sent out 04/15/2013 Bulletin no 11-08-44-003A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506117February 7, 2023
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
The contact owns a 2011 Cadillac SRX. The contact stated while driving 40 MPH, the traction control and stabili-trak warning lights were illuminated. Additionally, the vehicle was jerking intermittently. The vehicle was taken to the dealer, where it was diagnosed that the rod bearing needed to be replaced. The part was replaced on two different occasions; however, the failure reoccurred. Additionally, the contact stated that the headlight film clear coating was worn out and was clouding the visibility of the bulbs. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505049February 1, 2023
STEERING, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
My lights have conditions and when it rains one of my lights do not come on until it is dry. I have replaced two bulbs since 2020. Now my steering wheel warning light came on, I had steering wheel fluid put in, and it's still hard to turn, and the warning light is still coming on with StabiliTrak warning light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501766January 14, 2023
SUSPENSION, STEERING, UNKNOWN OR OTHER
Squeaking noises in the front end sounds like rubbing also when you were at a stop and you turn the wheel from left to right sounds like a rubbing noise just purchased vehicle at the end of summer used started during the winter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501771January 14, 2023
EXTERIOR LIGHTING
Both headlights are filled with condensation which makes driving the car not too good at night getting concerned that they might go out at night due to a short or something cuz of the water
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499469December 30, 2022
EXTERIOR LIGHTING
It is clear that it's a manufacturing problem with the seals for the headlights in this vehicle. There are many of the same complaints concerning visibility and water log inside the headlamps. I am having this same issue. Because of the water log inside of the headlamps, this could cause electrical damage. The seals in these headlamps aren't sealing correctly and water from rain is flooding the inside of my headlamps, especially the driver's side. A recall should be given for these faulty headlamps. 2011 Cadillac SRX - FWD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497692December 16, 2022
EXTERIOR LIGHTING
I have had my vehicle about a month I have a 2011 Cadillac SRX I have had it in the shop at least 3 weeks since I had it due to the headlights being out or damaged by water they have worked out about $6,000 on my vehicle to have the bulbs burner ballast and igniter replaced and replaced my passenger side lens but they did not replace the driver side and it accumulates a lot of water all the time if it's a pretty day it's still keeps water inside I think the cover needs to be replaced due to water getting into the headlight or any type of moisture I've been seeing that this is been an ongoing problem with these vehicles I feel like if I just bought the vehicle I should not be responsible for replacing the lens on the driver side because it is a safety issue and it's more dim than the other side I think these should be recalled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494203November 19, 2022
UNKNOWN OR OTHER
I'm stationed in Stuttgart, Germany. I received a recall notice in August 2021 and again in November 2021 and reached out to Cadillac to find out how to resolve this issue. I was told that someone from Cadillac would contact me. I received another notice November 2022 due to the recall not being resolved. I'm not getting a response from Cadillac. How do I resolve this issue being stationed overseas? I'm not scheduled to return until February 2025 and the Government will not ship a vehicle if there are any RECALL notices on the vehicle. The GM safety recall is N212340980. Requesting assistance in resolving this RECALL notice. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491178October 27, 2022
EXTERIOR LIGHTING
on Feb 24, 2020 Cadillac sent letters notifying owners of Cadilla 2010-2015 SRX that they will replace the headlamps or reimburse any out of pocket payments for headlamp replacement or service. I had headlamp bulb replaced and sent the invoice to GM for reimbursement I had to resubmit my claim with the proper invoice and information from the repair shop who tried replacing my head lamp bulbs. I did this within the time frame requested. Now they have informed me they have closed out the reimbursement and will not reiumburse me for the headlamp service i had done in april 2019 to try and improve my headlamps with replacement bulbs. I have emailed all this information and attached the bulb replacement invoice to cadillac begining in Oct 13,2022 and they still are aguing they will not reimburse me. They call me weekly, email me weekly, since 9/13/2022 to tell me nothing and they will not reimbuse me for a recall they initiated! They call me weekly to tell me this and emial me the same form letter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489331October 14, 2022
EXTERIOR LIGHTING
It’s one problem but it’s a big problem and for the life of me it seems as if I can’t get through to someone. My headlights are so dim that I can’t drive at night it’s already know that this is a manufacturer problem I know its known that it is. Listen I’m a disabled veteran on a fixed income I need help with this problem can you help me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486561September 26, 2022
SERVICE BRAKES
I was traveling on major roadway 95 south on the eastern part of MD .I had just exited off the highway as i was exiting and braking my brakes went totally out. This could have been a deadly accident for me and others .I had my car towed to the a cadillac dealership for repairs . The dealership replaced the brake modulator.I later discovered that GM has know about this problem with this particular modle and years 2011 and beyond and has had many complaints about failing brake modulator.There was no warnings of any kind .I did file a complaint with GM but i have not gotting no response . I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485641September 21, 2022
SUSPENSION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle would drift out of the intended lane with the stabilitrak warning light illuminated. The contact also stated that the brake pedal would depress to the floorboard with the ABS warning light illuminated. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) which she linked to the failure. The vehicle was taken to the dealer and remained at the dealer for a week. After retrieving the vehicle, the contact became aware that the vehicle was not repaired. The contact then called the dealer and was informed that her vehicle was never included in the recall. The contact disputed the dealers claim and was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482050August 30, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2011 Cadillac SRX. The contact stated that while operating the vehicle, the air conditioning unit could not be turn off or adjusted or switched to the heater making the front windshield defroster inoperable and creating a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 11V149000 (Visibility). The contact indicated that the vehicle had exhibited the failure listed in the recall. The failure mileage was 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474131July 15, 2022
EXTERIOR LIGHTING
Headlights are leaking and allowing moisture to enter into the headlight assembly. In turn, this is causing headlights to rust and fail early. Additionally, they fail without warning, thus potentially leaving the driver in the dark. Very serious safety issue. Dealer contacted and stated they were, at one time, reimbursing car owners, however they are not doing so now. Cadillac states that since my car was purchased in Florida, they would have taken care of the issue, but they are no longer doing reimbursing customers for repairs needed to make the car safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472297July 5, 2022
ELECTRICAL SYSTEM, SUSPENSION, AIR BAGS
Immediately Upon picking my 2011 Cadillac SRX up from Don Thornton Cadillac for Recall on the Rear Toe Link, I had more problems with my car than when I dropped it off.I immediately called and let them know my car would not accelerate,I still had something wrong with my battery, I had warning lights on my display that were safety issues,such as SERVICE AIRBAG,SEATBELT,service stabilitrak,service rear axle,service traction control,service park assist,service suspension,"battery saver mode",service brakesThey told me it would cost me $50 to have it towed,whatever the cost for them to diagnose,the cost to fix whatever was wrong.The General Manager told me that the problems with my car when I brought it in:(issues related to the Rear Toe Link Recall)IE:service stabilitrak,service traction control, service rear axle,swaying in the back.Something was wrong with my battery and powersteering.I took it to another GM certified dealer, and"the ground was burnt and melted the rear fuse box,the ground to the fuse box was fried." The "pre-invoice" I received when picking my car up from Don Thornton Cadillac said "performed wire repair to ground wire".I paid $1,178.24 for faulty repairs. After finding out that the work they performed, was not fixed at all, the right rear wheel hub was loose, the melted wires going from the back up to the front wires, I am now without a car.COMPLETELY. Don Thornton Cadillac is not taking responsibility what so ever for the problems, SAFETY ISSUES, that I had when I picked up my car,and certainly did not have when I dropped it off.Please help!I do not know what to do.I am now without a car.It was by the grace of god,that I actually wasn't able to drive my car.I could have had my 3 grandchildren,or my 2 elderly aunts(81&76)that I am responsible to take them to their doctors appointments,or son in the car if something tragic could have happened by the right rear wheel hub coming off while driving and they were in the car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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