Cadillac SRX Complaints (2013)

393 consumer complaints on file.

#10560527January 18, 2014
VEHICLE SPEED CONTROL, ENGINE
ACCELERATION PROBLEM STARTING FROM STOP LIGHT (3)AND TURNING RIGHT ON A RED LIGHT AFTER A FULL STOP. (1) IN ALL CASES CAR WAS ACCELERATED FROM A FULLY STOPPED POSITION. ABOUT 10 FEET INTO THE ACCELERATION THE CAR STOPPED ACCELERATING FOR 2-4 SECS THEN ABRUPTLY ACCELERATED AS COMMANDED LURCHING FORWARD. THESE EVENTS WERE RANDOM WITHOUT ANY WARNING LIGHTS BEING ILLUMINATED DURING THE EVENT. BEING AN UNKNOWN CONDITION A DRIVER COULD EXPOSE THE VEHICLE TO AN ACCIDENT BECAUSE OF ITS SHUT DOWN ON ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556992December 22, 2013
VEHICLE SPEED CONTROL, ENGINE
I HAD COME TO A STOP TO TURN LEFT. I WAS WAITING FOR THE TRAFFIC TO CLEAR, WHEN THERE WAS ADEQUATE DISTANCE BETWEEN CARS, I PUSHED ON THE GAS PEDAL AND NOTHING HAPPENED. THE CAR JUST STOOD STILL, NO LIGHTS CAME ON, NO WARNINGS, NO ENGINE REV, NOTHING HAPPENED FOR ABOUT 3-4 SECS. HOWEVER, BY THIS POINT THE CARS WERE CLOSING IN ON ME AND FINALLY AFTER I LET OFF THE PEDAL AND SLAMMED DOWN ON IT AGAIN, MY SRX MOVED AND CLEARED THE ROAD WAY. IT WAS VERY SCARY TO BE SITTING THERE AND EXPECTING THE CAR TO MOVE WHEN THE GAS PEDAL IS DEPRESSED AND NOTHING HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556884December 20, 2013
POWER TRAIN
CADILLAC SRX,DELIVERED ON 5/31/13 (PURCHASED 5/27/13). SRX SERVICED ON 11/11/13 BECAUSE OF WARNING MESSAGES-SERVICE REAR AXEL&AWD ON 10/30/13-CALLED DEALER IMMEDIATELY/ARRANGED SERVICE ON 11/11/13-MILEAGE 6045). ONLY DID COMPUTER UPDATES. ON 11/13/13(MILEAGE 6277) CAME TO A COMPLETE STOP AND WHEN TURNING RIGHT THE CAR WAS IN VERY SLOW MOTION & BARELY MOVING WITH MY FOOT ON THE GAS, FINALLY IT MOVED. IT HAPPENED AGAIN ON 11/15/13 (MILEAGE 6498) BUT TURNING LEFT & ANOTHER CAR WAS APPROACHING ON THE RIGHT, THOUGHT I WAS GOING TO BE HIT. CALLED DEALER & TOLD TO BRING IT BACK. DEALER QUITE A DISTANCE FROM ME AFRAID TO DRIVE THE CAR THERE. ON 11/19/13 (THOUGHT I COULD GET TO GM DEALER (SAT FROM 11/15/13) & TURNING RIGHT IT DID IT AGAIN. I WAS QUITE UPSET AND CALLED ONSTAR TO TOW IT. GM DEALER, INFORMED, MIGHT NOT HAVE THE DIAGNOSTICS THAT THE CADILLAC DEALER HAS TO EVALUATE MY SRX.THEY COULD NOT TELL WHAT MY DEALERSHIP HAD DONE FROM NOTES ON THE SERVICING ON THE SRX. ONLY THING FOUND WAS TO DO EV UPDATE. ON EVENING OF 11/26/13 (MILEAGE 6708)HAD ACCELERATION PROBLEM AGAIN TURNING RIGHT FROM A COMPLETE STOP. CALLED DEALER & ARRANGED TO DROP IT OFF ON 11/29/13 (MILEAGE 7034)& RECEIVE A REPLACEMENT CAR WHILE MINE WAS CHECKED OUT. ON A HIGHWAY I WENT TO PASS A CAR AND LOST ACCELERATION FOR A FEW SECONDS. AT LEAST I WAS GOING DOWNHILL OR THE CARS COMING UP IN THE LANE I WAS SWITCHING TO WOULD HAVE HIT ME. DEALER CANNOT REPLICATE THE PROBLEM BUT DID FIND THAT THERE WAS AN UPDATE ON HEATING/AC NEEDED. GOT SRX ON 12/4/13.THE DEALER ONLY DROVE MY CAR 8 MILES TO DO ANY TESTING. AGAIN ACCELERATION PROBLEM ON 12/19/13( MILEAGE 7584)& IT WAS FROM A COMPLETE STOP TURNING RIGHT BUT LASTED A MUCH LONGER TIME. ALSO WHEN BACKING OUT OF A PARKING SPACE THE PROBLEM AROSE YET AGAIN & CALLED THE DEALERSHIP.12/21/13 HAVING SRX LOOKED AT AGAIN. 7 MONTHS OLD &SAME PROBLEM. IS IT A LEMON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556109December 15, 2013
VEHICLE SPEED CONTROL
THIS INCIDENT OCCURRED WHILE DRIVING OUR NEW SRX HOME FROM THE DEALER. WE STOPPED AT A STOP SIGN, AND WHEN THE LIGHT TURNED GREEN, WE STARTED ACCELERATING BUT SLAMMED ON THE BRAKES AFTER NOTICING A CAR HAD RAN THE RED LIGHT FROM OUR RIGHT. OUR SRX ONLY MOVED ABOUT 3 FEET FROM THE TIME THE LIGHT TURNED GREEN TO THE TIME WE SLAMMED ON THE BRAKES. AFTER THE CAR THAT RAN THE RED LIGHT CLEARED THE INTERSECTION IN FRONT OF US, WE TRIED TO CONTINUE THE ACCELERATION BUT THE ACCELERATOR WOULD NOT RESPOND FOR 3-5 SECONDS. AFTER THAT TIME, ACCELERATOR RESPONDED AND SRX RAN FINE. WE HAVE NOT HAD THIS HAPPEN AGAIN AND CAN NOT REPRODUCE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555688December 11, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THE FIRST INCIDENT WAS ON 08/22/2013 I WAS AT A STOPLIGHT ABOUT TO TURN RIGHT- I DEPRESSED THE GAS PEDAL AND WENT FORWARD SLIGHTLY, BUT THEN THE VEHICLE STOPPED AND THERE WAS ABSOLUTELY NO ACCELERATION. I HAD TO JAM THE GAS PEDAL TO THE FLOOR AND EVEN THEN THE VEHICLE ONLY GOT UP TO 20 MPH IN APPROXIMATELY 100 YARDS. IT TOOK THE VEHICLE APPROX. 3-5 SECONDS TO RESPOND AT ALL. THE VEHICLE HAD APPROX. 1150 MILES ON IT. THERE WERE NO WARNING LIGHTS THAT CAME ON IN THE VEHICLE. THE ENGINE DID NOT REV UP OR DO ANYTHING. I WAS ALMOST REAR ENDED ON THIS OCCASION. 08/24/2013 I WAS AT A STOP LIGHT AND ATTEMPTED TO GO FORWARD AND THERE WAS A LACK OF ACCELERATION--I HAD TO JAM THE GAS PEDAL HARD FOR IT TO MOVE. IT TOOK APPROX. 3-5 SECONDS TO RESPOND. 09/25/2013 I WAS AT A STOP LIGHT AND ATTEMPTED TO GO FORWARD AND THERE WAS A LACK OF ACCELERATION--I HAD TO JAM THE GAS PEDAL HARD FOR IT TO MOVE. IT TOOK APPROX. 3-5 SECONDS TO RESPOND. 10/17/2013 SITTING AT A STOPLIGHT AND ATTEMPTED TO ACCELERATE WENT FORWARD A FEW FEET AND STOPPED I HAD TO JAM THE GAS PEDAL TO THE FLOOR FOR IT TO MOVE. IT TOOK 3-5 SECONDS TO RESPOND. APPROX 2150 MILES ON CAR 11/08/2013 I WAS ALMOST HIT IN THE DRIVER SIDE DOOR. I WAS CROSSING AN INTERSECTION AND THE CAR WENT FORWARD A FEW FEET AND STOPPED IN THE ROAD. IT TOOK 3-5 SECONDS FOR THE VEHICLE TO RESPOND. APPROX 3400 MILES ON CAR 12/7/2013 MY BOYFRIEND WAS DRIVING--WE WERE AT A STOP SIGN TURNING OUT OF MY NEIGHBORHOOD AND THERE WAS NO POWER AS HE DEPRESSED THE GAS PEDAL 3/4 OF THE WAY. IT KICKED IN FINALLY AFTER 3-5 SECONDS. APPROX 4000 MILES ON THE VEHICLE THERE HAVE BEEN OTHER INSTANCES AS WELL BUT THIS IS A SUMMARY OF SOME OF THE TIMES THIS HAS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555542December 10, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING IN A CARLS JR PARKING LOT AND STOPPED FOR ANOTHER CAR. WHEN I WENT TO CONTINUE THROUGH THE PARKING LOT, THE CAR PUSHED ME FORWARD AND THEN I LOST ACCELERATION FOR 2 TO 3 SECONDS. I STEPPED ON THE BRAKE AND THE CAR WAS FINE. TODAY, I WAS AT A 4 POINT STOP AND WENT TO GO, AND THE CAR LURCHED FORWARD AND THEN LOST ACCELERATION. I ALMOST GOT HIT BY A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554757December 4, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
I HAD A LOSS OF ACCELERATION OCCUR ON THANKSGIVING DAY. I WAS DRIVING DOWN A RESIDENTIAL ROAD AT ABOUT 25MPH WHEN I CAME TO THE STOP SIGN AT THE END OF THE ROAD WHERE I WAS TURNING RIGHT. I COASTED UP TO THE STOP SIGN AND LOOKED TO THE LEFT AND IT WAS CLEAR AND THEN PROCEEDED TO TURN RIGHT. I PRESSED ON THE GAS AND IT VERY SLOWLY MOVED ME INTO THE LANE AND THEN STOPPED, IT WOULD NOT MOVE AT ALL. I DEPRESSED THE GAS ALL THE WAY DOWN AND NOTHING HAPPENED. I DIDN'T HEAR THE ENGINE REV AS IF IT WAS IN NEUTRAL OR ANYTHING, IT WAS JUST LIKE IT WAS DEAD. I DIDN'T SEE ANY INDICATOR LIGHTS ON THE DASH BUT I WAS MORE CONCERNED WITH THE FACT THAT I HAD A CAR BEHIND ME THAT I WAS CONCERNED WAS GOING TO REAR END ME AS HE WAS EXPECTING ME TO CONTINUE MOVING AS I TURNED INTO THE ROAD. FORTUNATELY THERE WASN'T A CAR COMING FROM THE LEFT AS I COULD HAVE BEEN HIT SINCE I AS SITTING THERE DIABLED IN THE ROAD. AFTER ABOUT 4 SECONDS THE CAR FINALLY RESPONDED AND TOOK OFF. I HAD THE GAS PEDAL ALL THE WAY DOWN SO WHEN IT FINALLY ENGAGED MY TIRES SQUEALED AND I TOOK OFF. SO HERE ARE THE DETAILS: TIME OF INCIDENT WAS 4:02PM ON 11/28/2013 AND THE CAR HAD 1521 MILES ON THE ODO AND A FULL TANK OF GAS. THE CAR HAD BEEN SITTING ABOUT 4 HRS AND I HAD BEEN DRIVING THE CAR ABOUT 1.5 MILES WHEN IT OCCURRED. THE OUTSIDE TEMP WAS 64 DEGREES. IF THE CAR DIDN'T MOVE ME FORWARD INTO THE ROAD AND IT JUST DIDN'T RESPOND AT THE STOP SIGN THAT WOULDN'T BE NEARLY AS BAD BUT IT MOVES YOU ABOUT 5 FEET INTO TRAFFIC AND THEN STOPS RESPONDING FOR ABOUT 4 SECONDS AND IF THERE WAS AN ON COMING CAR I WOULD HAVE BEEN HIT. THERE HAVE BEEN SEVERAL REPORTS OF THIS HAPPENING ON THIS FORUMS AND IT IS OBVIOUS THAT THERE IS SOMETHING WRONG SOMEWHERE IN THESE CARS (PARTICULARLY THE 2013). THIS IS CLEARLY A SAFETY ISSUE AND CADILLAC NEEDS TO FIGURE THIS OUT BEFORE PEOPLE ARE HURT OR DIES DUE TO THIS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554333December 2, 2013
UNKNOWN OR OTHER
THIS IS A PROBLEM THAT IS HAPPENING BECAUSE OF THE STOP/START BUTTON. BECAUSE THERE IS NO KEY FOR THIS VEHICLE YOU ARE ABLE TO PUSH THE STOP BUTTON WITH THE CAR IN GEAR AND IF YOU DO NOT PAY ATTENTION TO THE WARNING LIGHTS OR CHIME AND GET OUT OF THE CAR IT WILL ROLL AWAY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND LUCKY NO INJURIES SO FAR. BECAUSE OF THE INTERLOCK BETWEEN THE KEY AND THE GEAR SELECTOR ON A VEHICLE WITH A KEY YOU ARE NOT ABLE TO REMOVE THE KEY TILL THE VEHICLE IS IN PARK. I KNOW A LOT OF CARS NOW HAVE THE STOP/START BUTTON SO AM THINKING THIS MAY CAUSE A LOT OF ACCIDENTS IF THEY ALL WORK IN THIS MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548146October 16, 2013
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
WHEN ENTERING THE STREET FROM MY DRIVEWAY, THE TRANSMISSION FAILED TO ENGAGE FOR FOUR TO FIVE SECONDS. THIS HAS HAPPENED SEVERAL TIMES. WHEN I TOOK THE VEHICLE IN TO GALLES & DAVIS IN ALBUQUERQUE, THEY SAID THE PROBLEM WAS DUE TO AN ELECTRONIC ACCELERATION SYSTEM AND THAT NOTHING CULD BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547258October 8, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
IT WAS A VERY PLEASANT FRIDAY, OCTOBER 4, 2013 AT APPROXIMATELY 4PM. MY SISTER AND I WERE HEADED TO PETERSBURG, VA FROM CHARLOTTE, NC. WITH ONLY 50 MILES TO GO ON 85N WE BOTH HEARD WHAT SOUNDED LIKE AN EXTREMELY LOUD AND CLOSE GUN SHOT. I WAS DRIVING AND SHE WAS SLEEPING. IT WOKE HER UP AND SCARRED BOTH OF US TO DEATH. NOT KNOWING WHAT JUST HAPPENED SHE STARTED LOOKING AROUND. THE NEXT THING WE HEARD WAS GLASS BREAKING AND FALLING ON TO THE SUNROOF LINER OF THE CAR. LUCKILY WE WERE ONLY A MILE FROM A REST AREA. I PULLED OVER, GOT OUT OF THE CAR, OPENED THE BACK DOOR TO STAND ON THE INSIDE TO BE ABLE TO SEE ON TOP AND WAS IN TOTAL SHOCK AT WHAT I SAW. ONE SECTION OF MY SUNROOF HAD BEEN BROKEN. MY CAR HAS A PANORAMIC SUNROOF WITH TWO SEPARATE PANELS. THE BACK PANEL WAS SHATTERED INTO MILLIONS OF TINY FRAGMENTS. THE GLASS CONTINUED TO BREAK AND FALL ON TO THE LINER. SMALL PIECES MANAGED TO GET THROUGH ONTO THE BACK SEAT. I DID THE BEST I COULD IN CLEANING UP THE PIECES. I CALLED A STATE TROOPER AND MADE A REPORT, I CALLED MY INSURANCE COMPANY AND ALSO ONSTAR. I SPENT THE WEEKEND WITH NO SUNROOF BECAUSE THE CADILLAC SERVICE DEPT IN VA IS NOT OPEN ON THE WEEKEND. IT WAS A HORRIBLE EXPERIENCE BEING THAT I PURCHASED MY CAR ON TUESDAY AND THIS HAPPENED ON FRIDAY. IT'S BEEN A WEEK AND A HALF SINCE I DROPPED MY CAR OFF TO BE REPAIRED AND I CAN FINALLY PICK IT UP ON TOMORROW. I WON'T COMPLAIN BECAUSE IT COULD HAVE BEEN WORSE, I AM TRULY BLESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542501September 8, 2013
UNKNOWN OR OTHER
I PURCHASE A CADILLAC SRX 2013 AND AFTER A 6 HOUR TRIP A VERY LOUD NOISE STARTED COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY STATE THAT THE NOISE IS REPRODUCIBLE BUT THEY CAN SEEM TO NAIL DOWN WHERE IT IS COMING FROM. THE NOISE BECOMES LOUDEST AT 35-40 THEN AT 78-80 MPH. THE VEHICLE IS STILL UNDER WARRANTY AT BENNY BOYDS. I TOOK IT TO ALDERSON AND THEY SAID THEY THOUGHT IT WAS IN THE FRAME. HOWEVER GM SENT A REP. AND HE DENIED THERE WAS ANY SOUND COMING FROM THE FRONT END EVEN WITH THE MECHAINC IN THE BACK SEAT VALIDATING THE NOISE. IVE HAD TWO DIFFERENT DEALERSHIPS AND A OUTSIDE MECHANIC VALIDATE THE PROBLEM, BUT THEY ARE UNABLE TO FIX IT. IT IS A ROTATIONAL NOISE THAT IS NOT HEARD IN OTHER SRX'S. I TRIED THE LEMON LAW BUT THE REP DENIED THE PROBLEM AND I WAS ADVISED TO JUST CONTINUE TAKING THE CAR INTO THE SHOP UNTIL THEY CAN FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531788July 25, 2013
SERVICE BRAKES
I WAS DRIVING ON I-90 IN ILLINOIS WHEN I ATTEMPTED TO STOP THE VEHICLE AND THE VEHICLE ACCELERATED AND STRUCK A VEHICLE AND CONTINUED TO ACCELERATE UNTIL THE EMERGENCY BRAKE WAS ACTIVATED AND THE VEHICLE FINALLY STOPPED. THERE WAS A RECALL ON THE VEHICLE TRANSMISSION AND BRAKE SYSTEM, I WENT TO RIZZA CADILLAC AND THE RECALL WAS ALLEGED TO BE PERFORMED ON 25 MARCH 2013, BUT THE VEHICLE DID EXACTLY WHAT WAS SUPPOSE TO BE REPAIRED ON THE RECALL AND THE BRAKES FAILED CAUSING THE ACCIDENT. THE RECALL NUMBER IS 13053. *TR
Crash:
Yes
Fire:
No
Injuries:
10
Deaths:
0
#10524252July 10, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THIS IS A REPORT OF A NEARLY FATAL ACCIDENT ON JUNE 29TH, 2013 WITH A NEW CADILLAC SRX THAT WAS LEASED FROM GM. THE ACCIDENT INVOLVED BOTH ME AND MY DAUGHTER WHO WERE BELTED IN THE VEHICLE WHICH CAUGHT FIRE AND ACCELERATE TO 110 MPH. WE WERE TRAVELING ON RT 127 N WITH THE CRUISE CONTROL SET AT 60 MPH. I WAS PASSING ANOTHER VEHICLE AND THE SPEED STARTED TO DRAMATICALLY INCREASE. I WOULD BREAK AND THE SPEED WOULD COME DOWN AND THEN IT WOULD CONTINUE TO RISE. BLACK SMOKE WAS COMING OUT OF THE ENGINE. USING BOTH FEET ON THE BRAKE, IT FINALLY CAME DOWN TO 5MPH, BUT IT WOULD NOT STOP. I PULLED OVER AT 5 MPH AND SHIFTED THE CAR INTO PARK. I USED ONSTAR AND SHORTLY THEREAFTER THE FIRE DEPARTMENT, THE SHERIFF, AND ANOTHER POLICE OFFICER WERE ON THE SCENE. THIS WAS A LIFE THREATENING EVENT!! THE CAR WAS TOWED BACK TO THE DEALERSHIP IN ADRIAN. I LEASED THIS CAR ON 5-31-13, OUR SECOND SRX AND LESS THAN A MONTH OLD. I SENT A LETTER TO [XXX] AT GM REGARDING THE AFOREMENTIONED AND HAVE HAD NO RESPONSE. I AM GOING ON WEEK TWO WITH NO CAR AND NO RESOLUTION WITH THIS INCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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