Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11162983December 21, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM, UNABLE TO DRIVE SAFELY AT NIGHT AT ALL. I HAVE REPLACED THE BULBS, BUT THERE IS NOT ENOUGH POWER GOING TO THE HEADLIGHTS. I THINK THIS IS DUE TO FAULTY HEADLIGHTS THAT ALLOW MOISTURE TO GET IN AND HAVE DAMAGED THE LIGHTING HOUSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162200December 18, 2018
EXTERIOR LIGHTING
MOISTER COMPLETELY FILLED BOTH HEADLIGHT ASSEMBLIES AND THE LEFT HEADLIGHT DOESN'T ALUMINATE NOW. THIS IS A SAFTY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161822December 16, 2018
EXTERIOR LIGHTING
THE LEFT AND RIGHT HEADLIGHT ASSEMBLIES RETAIN MOISTURE OR CONDENSATION THEN THE LIGHTS FAIL TO COME ON FOR NIGHT TIME OPERATION CAUSING LOCAL LAW ENFORCEMENT TO PULL ME OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156859December 7, 2018
EXTERIOR LIGHTING
AFTER A RAINY DAY, I GOT INTO MY 2011 CADILLAC SRX TO HEAD HOME FROM WORK. I WAS DRIVING DOWN THE ROAD WHEN BOTH HEADLIGHTS WENT OUT. II WAS LUCKY THAT I DID NOT WRECK OR SOMEONE DIDN'T HIT ME!!! I HAD THIS DIAGNOSED AT A CERTIFIED CADILLAC DEALERSHIP AND THE PROBLEM IS FAULTY SEALS ON THE LIGHT ASSEMBLY HOUSING. IT WILL COST 2959.90 TO GET THIS PROBLEM FIXED, HOWEVER IN READING ON LINE, THE REPLACEMENTS AREN'T ANY BETTER THAN WHAT I HAVE ON IT RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156492December 6, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS ARE FULL OF CONDENSATION. THE LIGHTS ARE NOW SO DIM THAT I CAN ONLY DRIVE AT NIGHT USING THE BRIGHTS. SO INCREDIBLY DANGEROUS..ESTIMATE TO REPAIR IS $1500.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156608December 6, 2018
EXTERIOR LIGHTING
IN AUGUST 2018, I PURCHASED THIS 2011 CADILLAC SRX. AFTER DIVING THE VEHICLE AT NIGHT I NOTICED HOW DIM THE LOW BEAM HEADLIGHTS ARE. IT IS EXTREMELY DIFFICULT TO SEE ON UNLIT ROADS AND VERY DANGEROUS AS OTHER DRIVERS HAVE A DIFFICULT TIME SEEING ME AS WELL. I RESORTED TO USING MY HI-BEAMS. AFTER THESE INCIDENTS I INSPECTED THE HEADLIGHTS AND FOUND THAT BOTH LIGHTS HAVE ACCUMULATED CONDENSATION IN THE INTERIOR. I CONSULTED THE OWNERS MANUAL WHICH HONESTLY DIDN'T HELP MUCH. I HAVE SINCE RESEARCH THIS PROBLEM ON LINE TO FIND THIS HAS BEEN AN ON GOING PROBLEM SINCE 2010. AS A MAKER OF LUXURY VEHICLES CADILLAC SHOULD CORRECT THIS DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155641December 3, 2018
EXTERIOR LIGHTING
THE HEADLIGHT ASSEMBLY SEAL IS VERY WEAK AND SHORTS OUT THE ENTIRE HEADLIGHT. ITS $1500+ TO REPLACE AND IT APPEARS THAT GM IS JUST GOING TO IGNORE THIS PROBLEM. MY CAR THAT I AM STILL PAYING FOR HAS TO STAY PARKED BECAUSE I CANT AFFORD TO FIX THIS HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155297December 1, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS, ILLUMINATE AT DANGEROUSLY LOW LEVELS. IT MAKES IT VERY HARD TO DRIVE AT NIGHT MAKING VERY DANGEROUS DRIVING CONDITIONS. TO SEE AT NIGHT, I OFTEN HAVE TO DRIVE WITH MY HIGH BEAMS ON, WHICH IS VERY DANGEROUS FOR ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155258November 30, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM, AFTER REPLACING BOTH BULBS. THE HEADLIGHTS ARE ACCUMULATING MOISTURE AND NOW HAVE WENT COMPLETELY OUT. THIS IS A PROBLEM WELL KNOWN WITH THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154741November 29, 2018
UNKNOWN OR OTHER
THIS IS A PROBLEM ON ALL SRX 2011 MODELS. WHEN RAINING, WATER DRAINS INTO THE SPARE TIRE COMPARTMENT AND SHORTS THE MOTOR THAT OPENS THE LIFT GATE. THIS HAPPENS ON A BRAND NEW CAR, IN OTHER WORDS, THIS IS NOT A RESULT OF POOR MAINTENANCE OR A REPAIR THAT IS NEEDED. SO, IF ONE GETS A FLAT TIRE, IN THE RAIN, ONE CANNOT ACCESS THE SPARE TIRE OR THE TIRE INFLATION KIT, BECAUSE THE LIFT GATE CANNOT BE OPENED TO ACCESS THEM. THE POWER MOTOR IS THE ONLY WAY TO OPEN THE LIFT GATE - IT CANNOT BE OPENED MANUALLY BY DESIGN. SO, ONE CAN BE STRANDED IN A VERY DANGEROUS SITUATION, WITH THE POTENTIAL OF SERIOUS INJURY OR DEATH. A STRANDED CAR, ON THE SIDE OF THE ROAD, POTENTIALLY AT NIGHT WITH POOR LIGHTING OR ROAD CONDITIONS, AND OTHER VEHICLES MAY CRASH INTO THE CAR. I REALIZE ALL FLAT TIRE SITUATIONS HAVE THIS POTENTIAL PROBLEM, HOWEVER, IN THIS CASE, THE DANGER OF THE SITUATION IS PROLONGED SIGNIFICANTLY, THEREBY SIGNIFICANTLY INCREASING THE RISK OF INJURY OR DEATH. THIS IS OBVIOUSLY A DESIGN DEFECT WHICH GM DID NOT INTEND, AND THEY MUST FIX IT IMMEDIATELY BEFORE SOMEONE DIES, IF SOMEONE HASN'T DIED ALREADY. I AM A RECENT OWNER OF THIS VEHICLE, AND THIS IS MY FIRST FLAT TIRE WITH IT, WHICH IS WHY I DIDN'T KNOW ABOUT THIS PROBLEM UNTIL NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154375November 27, 2018
EXTERIOR LIGHTING
BOTH HEADLIGHTS ARE DIM EVEN AFTER PUTTING NEW HEADLIGHT BULBS IN. ONE HEADLIGHT HAS ALSO ACCUMULATED MOISTURE FROM THE WEATHER WHICH HAS CAUSED A YELLOW TINT WHICH ALSO DIMS THE LIGHTING. I HAVE TO USE MY HIGH BEAMS TO SEE TURNS WHICH IS DANGEROUS FOR ME AND OTHER DRIVERS. THE FACT THAT I PUT NEW BULBS IN AND STILL CAN'T SEE WHEN I'M DRIVING IS A HUGE PROBLEM AND I FEAR AN ACCIDENT COULD HAPPEN BECAUSE OF THIS FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153956November 26, 2018
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY HAS MOISTURE PROBLEM CAUSING HEADLIGHTS TO FAIL. DRIVING AT NIGHT WITH DIM OR FAILED HEADLIGHTS IS EXTREMELY DANGEROUS AND WILL CAUSE ACCIDENTS AND LIKELY DEATHS. CANNOT SEE ROADWAY, ONCOMING CARS OR PEDESTRIANS DEALERSHIP INDICATED THAT REPLACEMENT PARTS HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152820November 20, 2018
EXTERIOR LIGHTING
TAKATA RECALL- MY DRIVERS SIDE HEADLIGHT WENT OUT. I WENT TO HAVE IT FIXED AND THE MECHANIC REPLACED THE BAULLIST. AFTER APPROXIMATELY 10 DAYS THE LIGHT WENT OUT AGAIN. UPON RETURNING TO THE MECHANIC AND SOME INVESTIGATION I FOUND THAT THIS IS AN UNRESOLVED PROBLEM WITH THIS MAKE AND MODEL OF CADILLACS. THE MANUFACTURER IS AUTOMATICALLY WANTING THE CONSUMER TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF APPROXIMATELY 1,300 DOLLARS. MOST PEOPLE DON'T HAVE THAT LYING AROUND! IT BECOMES A SAFETY ISSUE BECAUSE THE EXPENSE IS KEEPING OWNERS FROM IMMEDIATELY REPLACING THE DEFECTIVE PART CONSEQUENTLY CAUSING PEOPLE TO DRIVE WITHOUT THE PROPER LIGHTING. PLEASE INVESTIGATE THIS. I AM HAPPY TO PROVIDE ANY NECESSARY DOCUMENTATION AS WELL AS SPEAK TO ANYONE REGARDING THIS. THIS IS AN UNFAIR PRACTICE FROM CADILLAC AND WILL ULTIMATELY COST THEM BUSINESS. IT COULD EVEN COST PEOPLE THEIR LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152146November 17, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS QUIT WORKING WHEN I WAS DRIVING DURING THE EVENING RUSH HOUR. LIGHTS WORKED WHEN I TURNED THE ENGINE OFF THROUGH THE LIGHTING SAFETY DELAY SO I KNOW THE HEADLIGHTS ARE OKAY. THERE IS SO MUCH MOISTURE INSIDE THE HEADLIGHT LENS THAT I'M SURE THIS IS A MOISTURE PROBLEM. THIS CAR IS A PIECE OF JUNK AND GM SHOULD BE ASHAMED FOR NOT PROVIDING OWNERS RELIEF ESPECIALLY WHEN THESE CARS COST SO MUCH. CAN'T BELIEVE THERE ISN'T A RECALL ON THIS PROBLEM. THIS IS JUST ONE OF MANY ISSUES WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152152November 17, 2018
UNKNOWN OR OTHER
RAIN WATER DRAINS IN CAR AFTER EVERY RAIN AND WATER DRAINS INTO THE CAR AFTER GOING THROUGH A CAR WASH. I WENT TO DEALER ABOUT THIS PROBLEM WHILE CAR WAS UNDER WARRANTY. THEY SAID THERE WAS A RECALL FOR THIS PROBLEM AND WHEN I PICKED UP THE CAR THEY SAID THEY FIXED IT. SOON AFTER THAT THE PROBLEM WAS BACK AND HAS ONLY GOTTEN WORSE. MY CAR SMELLS MOLDY, THE BACKUP CAMERA HAS QUIT WORKING, THE BLUETOOTH MODULE STOPPED WORKING AND I'M CONSTANTLY VACUUMING WATER OUT OF THIS PIECE OF JUNK CAR. THIS IS A SERIOUS MOISTURE PROBLEM. I'VE GONE BACK TO THE DEALER AND THEY WANT $400.00 TO FIX THE LEAK AND $1000 TO REPLACE THE ELECTRONICS. THESE PROBLEMS ARE NOT OF MY MAKING AND AFTER ALL THE MONEY I PAID FOR THIS CAR YOU WOULD THINK GM WOULD TAKE OWNERSHIP OF THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR A FIX THAT I DON'T EVEN KNOW WOULD BE PERMANENT BASED ON PREVIOUS REPAIR. THIS PROBLEM HAS BEEN ONGOING FOR MORE THAN A YEAR AND IS GETTING PROGRESSIVELY WORSE. THIS IS A HAZARDOUS VEHICLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151696November 15, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS HAVE DEVELOPED A FILM MAKING IT DIFFICULT TO SEE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144829November 2, 2018
EXTERIOR LIGHTING
AM NOW CONSTANTLY DRIVING WITH THE HIGH BEAM LIGHTS ON AS I ALMOST STUCK A SMALL CHILD CROSSING THE STREET WHILE TRICK OR TREATING. THESE HEADLIGHTS ON LOW BEAM ARE A HAZARD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144155October 30, 2018
VISIBILITY/WIPER
VISIBILITY WHEN ON MY WAY TO WORK ON THE HIGHWAY AT NIGHT MY LOW BEAMS ARE SO DIM THAT I CAN'T SEE THE ROAD, I HAVE A 2011 SRX, THIS IS HORRIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142464October 24, 2018
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT MY LOW BEAMS SHINE VERY VERY VERY DIM VERY DANGEROUS TO DRIVE AT NIGHT I LOOKED ONLINE AND OTHER PEOPLE ARE HAVING THE SAME PROBLEM WITH THE SAME YEAR MAKE AND MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142219October 23, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH AT NIGHT, THE LOW BEAM HEADLAMPS FAILED TO EFFECTIVELY ILLUMINATE THE ROAD. UPON ENGAGING THE HIGH BEAM HEADLAMPS, THE CONTACT NOTICED A SIGNIFICANT DIFFERENCE IN THE QUALITY OF LIGHTING WITHOUT THE HIGH BEAM HEADLAMPS. IN ADDITION, THE CONTACT STATED THAT THE VISIBILITY OF THE DRIVER WAS IMPAIRED WHEN THE LOW BEAM HEADLIGHTS WERE ENGAGED. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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