Cadillac SRX Complaints (2011)

447 consumer complaints on file.

#11182342February 25, 2019
POWER TRAIN, SUSPENSION
FRONT STRUTS MAKING BOUNCING NOISE. ON INSTRUMENT PANEL IT STATES SERVICE REAR AXLE. I TOOK MY CAR INTO ELCO CADILLAC THEY TOLD ME I SHOULD REPLACE STRUTS EVERY 60-70,000 MILES ?????????? ASLO THE SERVICE REAR AXLE THEY CLAIMED WAS THE SENSOR SHORTING OUT. SO THEY REPLACED REAR DIFFERENTIAL CLUTCH CONTROL MODULE AND SOLENOID. THEY SAID SOLENOID VALVE STUCK. MY COST $1400 THE DAY I PICKED IT UP THE SAME [XXX] MESSAGE APPEARED (SERVICE REAR AXLE) ??????????????????? I BROUGHT IT RIGHT BACK ? THEY HAVE LOST ALL OF MY TRUST ! MY CAR HAS ONLY 77,000 MILES ON IT. ALSO THEY TOLD ME THAT NOBODY HAD THE PART. THEY CHECKED ALL OF CADILLAC THROUGHOUT THE USA AND SAID THEY WILL TRY TO LOCATE ONE. NEXT THING I KNOW THEY RECEIVED THE PART BUT IT CAME IN BROKEN? SO THEY REORDERED FROM GM I DON'T BELIEVE MUCH OF WHAT THEY SAY NOW. MY CAR IS OVER THERE PROBABLY SO THEY CAN FIGURE OUT HOW TO REMOVE THE SERVICE REAR AXLE CODE! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181550February 21, 2019
EXTERIOR LIGHTING
LOW BEAMS SUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181138February 19, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM, WHICH MADE IT DIFFICULT FOR THE CONTACT TO SEE THE ROAD AT NIGHT. THE VEHICLE WAS TAKEN TO SHEEHAN CADILLAC (5101 N FEDERAL HWY, POMPANO BEACH, FL 33064) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS NO LONGER INCLUDED UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181200February 19, 2019
EXTERIOR LIGHTING
LIGHTS DIM ALMOST CAUSE ME TO CRASH. NOW ONE NOT WORKING SEEMS LIKE A LOT OF ISSUES WITH THIS VEHICLE. IS IT TO GET THE NEARLY $500 REPAIR COST? FIX THE PROBLEM THOUSANDS COMPLAINING, IT'S AN OBVIOUS FLAW. NOT FAIR . THIS IS VERY DANGEROUS WILL THIS ONLY BE FIXED AFTER A TRAGEDY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181003February 18, 2019
EXTERIOR LIGHTING
HEADLIGHTS FILL UP WITH CONDENSATION AND PREVENT DRIVING AT NIGHT OR WEATHER WITH DECREASED VISIBILITY BECAUSE THEY DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180585February 17, 2019
EXTERIOR LIGHTING
VEHICLE HEADLIGHTS DIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176540February 12, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS RETAINED RAIN WATER AND FAILED TO ILLUMINATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO DUTTON CADILLAC OF RIVERSIDE (LOCATED AT 8201 AUTO DR, #101, RIVERSIDE, CA 92504), (951) 842-2566), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175797February 8, 2019
STRUCTURE:BODY, WHEELS
THIS CAR HAS A FAILURE IN THE ORINGS AROUND THE HEADLIGHTS CAUSING THEM TO FILL WITH WATER AND MAKE VISIBILITY LOW. THERE IS ALSO A FAILURE IN THE BACKUP CAMERA IT SEEMS ALMOST ALL OWNERS HAVE TO REPLACE IT AFTER ONLY A FEW YEARS. THERE IS ALSO A FAILURE IN THE STABILITY SENSOR FROM THE WHEEL BEARING HAVING A FAULTY BEARING CAUSING YOU TO LOSE POWER WHILE DRIVING AND VERY DANGEROUS, ONLY HAVE ISSUED A SERVICE BULLETIN #PIC5428G
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175092February 7, 2019
EXTERIOR LIGHTING
THE HEADLIGHT ON THIS CAR WILL NOT WORK PROPERLY. HAVE HAD BULBS REPLACED TWICE. DEALERSHIP STATE SEALS ARE BAD AND NEED REPLACED. CHARGING OVER 2000.00 FOR THIS. THERE IS WATER INSIDE BOTH HEADLIGHTS. THE BRIGHT LIGHTS WILL WORK, BUT NOT THE REGULAR LIGHTS. WHAT RECOURSE DO WE HAVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173564February 1, 2019
POWER TRAIN
THE REAR DIFFERENTIAL HAS FAILED. THE WARNING LIGHT CAME ON, SO I TOOK MY CAR IN TO BE CHECKED. THE PART HAS BEEN ON BACK ORDER FOR 3 WEEKS AND I AM NOW BEING TOLD IT WILL BE 2+ MORE WEEKS BEFORE I WILL HEAR ANYTHING, ALONG WITH ALL OTHER GM CUSTOMERS IN THE COUNTRY THAT ARE WAITING FOR THIS PART. I HAVE BEEN TOLD BY CADILLAC THERE IS NO SPECIFIC DATE ON ITS ARRIVAL. SHOULD THIS NOT BE A RECALL ITEM IF THE PART IS NOT AVAILABLE FOR THIS LONG? I AM NOT SURE HOW MANY PEOPLE ARE WAITING FOR IT AS OF YET. I AM TRYING TO FIND OUT WITH LITTLE HELP FROM CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173318January 31, 2019
EXTERIOR LIGHTING
HEADLIGHT ASSEMBLY ON DRIVER SIDE IS FAULTY, REPLACEMENTS FROM GM ARE NOT GUARANTEED. AFTER REPLACING NUMEROUS BULBS AT OWNER EXPENSE, BULB WILL DIM, OR BURN OUT LEAVING DRIVER IN A DANGEROUS SITUATION AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173435January 31, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT WITH LIGHTS ON DIM YOU CAN BARELY SEE ANYTHING. IN ORDER TO BE ABLE TO SEE ANYTHING LIGHTS MUST BE ON BRIGHT, IF MEETING ANOTHER DRIVER THIS MAKES FOR A POSSIBLE HOSTILE INTERACTION AS THE APPROACHING DRIVER IS BLINDED BY THE BRIGHTNESS OF LIGHTS. I TOOK MY CAR TO SHOP ONLY TO BE INFORMED IT IS A DEFECT WITH THIS MODEL VEHICLE STARTING WITH 2010 MODELS. I WAS TOLD THE PRICE STARTS AT AROUND $1000.00 FOR A REPLACEMENT CLIP WITH THE PROBABILITY THAT LIGHTS WILL DO SAME THING😯. LIGHTS ARE NOT BLOWN BUT INSTEAD IT IS A DEFECT OF MANUFACTURER. THIS NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. NIGHT DRIVING IS A MUST FOR SOME OF US AND THE FEELING OF NOT BEING ABLE TO SEE VERY WELL WITH LIGHTS ON DIM OR MAKING OTHER DRIVERS MAD AND POSSIBLY RESULTING IN AN ACT OF ROAD RAGE MAKES US FEEL VERY UNSAFE. I HAVE BEEN A CADILLAC DRIVER ALL MY LIFE AND FEEL THIS SHOULD BE ADDRESSED AS SOON AS POSSIBLE . WE SHOULD NOT BE HELD RESPONSIBLE FOR TRYING TO FIX SOMETHING THAT IN ALL HONESTY IS NOT OUR FAULT AND WILL ONLY RESULT IN SPENDING MONEY THAT IS ONLY GOING TOWARD A TEMPORARY FIX STILL. PLEASE MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172006January 24, 2019
EXTERIOR LIGHTING
MY HEADLIGHT ASSEMBLY HOLDS CONDENSATION AND MY LIGHTS ARE DIM. OCCURRED DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170024January 14, 2019
EXTERIOR LIGHTING
HEADLIGHTS GO DIM TO ALMOST ALL THE WAY OFF HAVE CHANGED BULBS TWICE, AFTER A COUPLE OF WEEKS LIGHTS GO DIM AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166597January 12, 2019
EXTERIOR LIGHTING
HEADLIGHTS VERY DIM, NOT SAFE AT NIGHT, SCARED TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166127January 9, 2019
EXTERIOR LIGHTING
MOISTER COMPLETELY FILLED PASSENGER HEADLIGHT ASSEMBLY SO IT FAILED STATE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164585January 2, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE VERY DIM AND DANGEROUS TO DRIVE AT NIGHT. SUNROOF LEAKS WATER, THIRD BRAKE LIGHT OUT AND BACK UP CAMERA STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164056December 30, 2018
UNKNOWN OR OTHER
MY LIFTGATE BECAME INOPERABLE. IT WAS WORKING FINE SINCE I'VE HAD THE VEHICLE. THEN WE HAD A BAD STORM AND FOR SOME REASON WATER GOT THRU THE LIFTGATE SOMEHOW AND NOW HAS STANDING WATER IN THE WELL UNDER THE STORAGE ARA, AS WELL AS, IN THE STORAGE COMPARTMENT ON THE SIDE. THIS WATER HAS NOW CAUSED MY LIFTGATE TO STOP WORKING BECAUSE IT FLOODED MY LIFTGATE CONTROL MODULE. THIS IS CAUSING A BIG INCONVENIENCE BECAUSE I CAN'T USE MY LIFTGATE, AND HAVE TO SPEND MONEY ON SOMETHING THAT IS A KNOWN AND RUNNING ISSUE WITH THIS LOCAL VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163456December 26, 2018
EXTERIOR LIGHTING
BOTH HEADLIGHTS HAVE MOISTURE AND RIGHT HEADLIGHT FAILED WHILE DRIVING. GM IS WELL AWARE OF THIS DEFECT. THE LIGHT FAILING WHILE DRIVING IS A SAFETY ISSUE. GM WILL REPLACE LIGHT FOR 1400.00 DOLLARS, BUT THE REPLACEMENT HAS THE SAME DEFECT. THEY NEED TO BE RECALLED AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163389December 25, 2018
EXTERIOR LIGHTING
HEADLIGHTS VERY LOW. CAN'T SEE ROAD AT NIGHT . ON COMING VECHICLES HONK THEIR HORN AT YOU CAUSE THEY THINK YOUR LIGHTS ARE OFF. HAVE TO DRIVE ON HIGH BEAMS. KEEP HAVING TO REPLACE BULBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX