Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10631232September 6, 2014
ENGINE
THE EXHAUST MANIFOLD BOLTS ARE BROKEN AND THE MUFFLER REPAIR SHOP SAID THIS COULD LEAD TO A MAJOR REPAIR BILL IF THE OTHER BOLTS BREAK TAKING THE MANIFOLD OFF, IT COULD LEAD TO THE EGR PIPE BRAKING AND THIS IS A SUBSTANTIAL REPAIR BILL JUST REPLACING EACH EXHAUST MANIFOLD BOLT AS IS, THEN, THE REPAIR SHOP WANTS ME TO BUY NEW EXHAUST MANIFOLDS SO THEY CAN WARRANTY THEIR WORK. THIS SHOULD BE A RECALL ISSUE OR NEW EXHAUST MANIFOLDS & GASKET W/UPGRADED BOLTS. PLEASE HELP YOUR LOYAL CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628171August 25, 2014
AIR BAGS, SEATS:FRONT ASSEMBLY:POWER ADJUST, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SUSPENSION, SERVICE BRAKES, EXTERIOR LIGHTING:HEADLIGHTS, ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE CHECK AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 118,000. UPDATED 10/22/14*CN THE CONSUMER STATED THE POWER/HEATED SEATS, DOOR HANDLES(3), WHEEL BEARINGS, SHOCKS AND STRUTS, BRAKES, HEADLIGHTS, TRACTION CONTROL, AND ENGINE ALL HAVE FAILED AND WERE REPAIRED. THERE WAS ALSO RUST THAT RECURRED AFTER IT WAS REPAIRED. UPDATED 05/19/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627381August 22, 2014
ENGINE, FUEL SYSTEM, GASOLINE
WHEN ACCELERATING INTO TRAFFIC, THE ENGINE LOOSES POWER AND THE "TRACTION CONTROL MESSAGE" COMES ON. THE CAR COMES TO A STOP. WHEN YOU LIFT YOUR FOOT OFF THE ACCELERATOR THE MESSAGE GOES OUT AND WHEN YOU PRESS THE ACCELERATOR, THE ENGINE ENGAGES. IT HAPPENS 2 TO 3 TIMES A WEEK AND IS VERY DANGEROUS WHEN IT HAPPENS WHEN PULLING INTO TRAFFIC. THE CAR BEHIND ALMOST RAMS ME AND I AM IN A DANGEROUS POSITION WITH MERGING TRAFFIC. I HAVE TAKEN IT TO A GM DEALER SEVERAL TIMES BUT THEY HAVE BEEN UNABLE TO FIND A CODE FOR THIS OR TO SOLVE THE PROBLEM. IT IS A DANGEROUS SITUATION AS YOU NEVER KNOW WHEN IT IS GOING TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621429August 11, 2014
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE WIRE HARNESS IN THE VEHICLE MELTED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620811August 8, 2014
ELECTRICAL SYSTEM
WE WERE PULLING OUT OF A PARKING LOT AFTER THE SUV WAS PARKED FOR OVER AN HOUR. WHEN I SMELLED SOMETHING BURNING. SMOKE STARTED POURING IN SIDE THE CAR ON THE DRIVER SIDE FROM UNDER THE DASH BOARD. WE PULLED OFF THE ROAD AND CALLED 911. OPENED THE HOOD AND 3FT FLAMES SHOT OUT, THE ALARM WENT OFF AS SMOKE AND FLAMES FILLED THE AIR. A LADY IN A HOME NEARBY RAN OUT WITH A FIRE EXTINGUISHER TO ASSIST. FIRE AND POLICE CAME, REPORT WAS FILED. MY LUNGS BURNED FOR WEEKS AFTER AND I HAD A CHRONIC COUGH. THE CAR WAS TOWED TO THE DEALER. THE DEALER FOUND IT TO BE A MANUFACTURE DEFECT BUT GM REFUSED TO WORK WITH US ON COSTS. WE HAD TO PAY FULL PRICE OUT OF POCKET FOR REPAIRS. I FILED A COMPLAINT WITH BBB, GM, AND MANY OTHERS BUT GOT NO ASSISTANCE. I ALSO HAD ISSUES WITH THIS SUV AND THE TRANSMISSION FAILED AT 100,000 MILES WHICH THE SHOP SAID IT WAS UNUSUAL BUT FOR A TRANSMISSION TO FAIL AT THIS LOW OF MILES BUT IN THESE TRANSMISSIONS IT IS A KNOWN PROBLEM. IT COULD HAVE CAUSED AN ACCIDENT IF FAILING ON THE HIGHWAY WHEN DOING 65 AND LOCKED UP. THERE HAVE ALSO BEEN ISSUES WITH THE FUEL LEVEL SENSOR WHICH MANY PEOPLE HAVE ALSO REPORTED, DEFECTIVE WINDSHIELD WHICH GM REFUSED TO REPLACE. THE FILM OVER THE WINDSHIELD WAS DEFECTIVE WHICH CAUSED BLURRY VISION IN THE DRIVERS LINE OF VIEW. I HAD TO PAY TO REPLACE THE WINDSHIELD. GM HAS NOT BACKED ANY OF THE ISSUES WITH THIS SUV. IT HAS BEEN A LEMON SINCE DAY ONE. I HAVE ALL RECEIPTS FOR REPAIRS. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10616166July 24, 2014
ENGINE, FUEL/PROPULSION SYSTEM
BROKEN EXHAUST MANIFOLD BOLTS, CAUSING EPA PROBLEM AND ENGINE PROBLEMS AND CHECK ENGINE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615683July 23, 2014
STRUCTURE:BODY
FRONT PASSENGER AND DRIVER'S SIDE DOOR HANDLES ARE VERY LOOSE AND FALLING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615122July 21, 2014
SERVICE BRAKES
DRIVERS SIDE BRAKE LINE RUPTURED AND LEAKING FLUID. BRAKE LINES ON BOTH SIDES OF VEHICLE RUSTED. NO BRAKE PEDAL PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610072July 12, 2014
SERVICE BRAKES
I HAD JUST LEFT MY HOME AND AT THE FIRST STOP SIGN THE BRAKES FAILED, THE PEDAL WENT TO THE FLOOR, USED EMERGENCY BRAKE TO STOP. RETURNED HOME AND FOUND BRAKE FLUID COMING FROM THE LEFT FRONT FRAME AREA UNDER THE MASTER CYLINDER. PULLED WHEEL OFF AND THE STEEL BRAKE LINE HAD RUPTURED. ALL BRAKE LINES SEVERELY RUSTED. NOT SAFE TO DRIVE. I HAVE FOUR OTHER CARS AND NONE HAVE BRAKE LINES RUSTED LIKE THESE. SUSPECT MATERIAL USED TO MAKE BRAKE LINES NOT TO SPECIFICATION RESULTING IN SEVER CORROSION.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609340July 9, 2014
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
ON THE INDICATED DATE MY WIFE AND I WERE DRIVING FROM DALLAS, TX TO ANN ARBOR, MI. MY WIFE WAS DRIVING AND WE WERE ON I-44 APPROX. 20 MILES SOUTH OF ROLLA, MO. AT HIGHWAY SPEED WE EXPERIENCED SUDDEN AND REPEATED LOSS OF ELECTRICAL POWER AND RELATED POWER SYSTEMS. THIS WAS EVIDENCED BY DOOR LOCKS REPEATEDLY CLICKING ON AND OFF, NAVIGATION SYSTEM FAILURE, AIR CONDITIONING FAILURE, STABILITRACK FAILURE AND LACK OF POWER STEERING. MY WIFE WAS ABLE TO CONTROL THE VEHICLE AND AFTER SEVERAL CALLS TO ONSTAR AND THE USE OF OUR CELL PHONES WE WERE ABLE TO LOCATE A DEALER IN ROLLA. WE ??LIMPED?? INTO THE DEALER AFTER EXPERIENCING SEVERAL MORE ADVERSE FAILURE INCIDENTS. THE DEALER CHECKED OUT THE VEHICLE AND COULD NOT IDENTIFY THE CAUSE THROUGH RUNNING HIS DIAGNOSTICS. HE CONCLUDED THAT THE BATTERY WAS DEFECTIVE AND REPLACED IT ALLOWING US TO CONTINUE OUR TRIP. UNFORTUNATELY THIS EXACT SAME ISSUE RECURRED ON JUNE 21, 2014 WHILE DRIVING AT HIGHWAY SPEEDS IN THE DALLAS, TX AREA AND AGAIN, TWICE, DRIVING AT APPROX. 40 MPH IN FRISCO, TX ON JUNE 23, 2014. THE LOCAL DEALER SERVICED THE VEHICLE ON THOSE DATES AND REPLACED THE NEGATIVE BATTERY CABLE. DURING THE PAST SEVERAL WEEKS I HAVE HAD NUMEROUS CONVERSATIONS WITH GM CUSTOMER CARE SEEKING ASSURANCES THAT THIS WAS A KNOWN PROBLEM AND THAT THE LATEST ??FIX?? WAS GOING TO PERMANENTLY CORRECT THIS SAFETY AND RELIABILITY PROBLEM. UNFORTUNATELY, I HAVE NOT BEEN SATISFIED THAT THIS PROBLEM HAS BEEN PERMANENTLY FIXED. I AM CONCERNED THAT WE WILL HAVE A RE-OCCURRENCE OF THIS PROBLEM IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609358July 9, 2014
SERVICE BRAKES
I WAS DRIVING APPROXIMATELY 35 MPH AND A CAR CUT ME OFF AND I HAD TO STOP SHORT. MY TRUCK'S BRAKES DIDN'T RESPOND BUT AFTER PUMPING THEM I WAS ABLE TO JUST STOP BEFORE HITTING THE CAR THAT CUT ME OFF AND STOPPED. NOTICED BRAKES DIDN'T FEEL RIGHT AFTERWARDS BUT DROVE CAREFULLY. PARKED AND WHEN I CAME BACK TO THE TRUCK A FEW HOURS LATER ALL THE BRAKE FLUID WAS ON THE GROUND AS MY BRAKE LINE RUPTURED AND WHEN I TURNED ON THE TRUCK I HAD NO BRAKE PRESSURE. HAD THE TRUCK TOWED TO THE LOCAL CADILLAC SERVICE CENTER AND WAS TOLD THE BRAKE LINES WERE CORRODED/RUSTED AND NEED TO BE REPLACED. I HAVE HAD MY TRUCK SERVICED BY CADILLAC SINCE I BOUGHT IT NEW AND JUST SPENT OVER $3,000 IN MAY OF 2013 TO HAVE THE TRUCK SERVICED INCLUDING HAVING THE BRAKES REPLACED INCLUDING THE ROTORS. NO MENTION THAT MY BRAKE LINES WERE COMPROMISED AND COULD FAIL. AS I READ IN THE NY TIMES YESTERDAY THAT OTHER GM VEHICLES HAVE EXPERIENCED THE SAME ISSUE I WANTED TO SHARE MY EXPERIENCE AND I AM VERY FORTUNATE THAT NO ONE WAS INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609048July 8, 2014
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE IT APPEARS THE VEHICLE SPEED IS NOT RESPONDING TO THE ACCELERATOR. YOU PUSH DOWN ON THE ACCELERATOR TO INCREASE SPEED WHILE IN TRAFFIC AND NOTHING HAPPENS. THIS HAS OCCURRED AT LEAST 3 TIMES SINCE WE PURCHASED THE VEHICLE ON JUNE 17 OF THIS YEAR. DEALER STATES THERE ARE NO CODES OR HISTORY OF CODES IN THE VEHICLES COMPUTER. LEFT IT THERE FOR A DAY BUT THEY COULD NOT REPRODUCE THE PROBLEM. WHAT NOW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609127July 8, 2014
SERVICE BRAKES
WHILE SITTING IN THE DRIVEWAY WHEN THE TRUCK WAS RUNNING ALL OF THE BRAKE FLUID LEAKED OUT. REPLACED THE FLUID AND IT LEAKED OUT AGAIN. CALLED DEALER AND THEY TOLD ME TO BRING IT RIGHT IN NO APPOINTMENT NEEDED. PRIOR TOO THAT THERE HAD BEEN OCCASIONAL PROBLEMS RELEASING THE PARKING BRAKE. IT WAS STILL UNDER WARRANTY IT TOOK OVER A WEEK AND WAS TOLD THE BRAKE LINES HAD TO BE REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607266July 1, 2014
SERVICE BRAKES
ABS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607641July 1, 2014
EXTERIOR LIGHTING
I HAD A HEADLIGHT THAT WAS OUT AND NOT WORKING DUE TO CONDENSATION AND MOISTURE BUILD UP. I WAS GOING TO GET IT FIXED AND WAS SCHEDULED FOR A FEW DAYS OUT TO GET IT REPAIRED. WHILE I WAS TRYING (AT NIGHT) THE OTHER ONE WENT OUT!! IT WAS TOTALLY DARK. I KEEP HAVING TO HAVE IT REPAIRED BC THE MOISTURE KEEPS BUILDING UP OVER AND OVER. IT POSES A SAFETY RISK AND IS UNREASONABLE TO KEEP REPAIRING AT $1000 PER ENCASING AND $120 PER BULB. ITS BEEN REPAIRED TWICE IN 3 YEARS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607639July 1, 2014
POWER TRAIN
I ALSO HAD TO HAVE MY TRANSMISSION TORE DOWN AND HAVE THE TORQUE CONVERTER REPLACED AND SOME OTHER THINGS IN THE TRANSMISSION FIXED. MY GEARS WOULD GET STUCK IN 2ND GEAR AND WOULDN'T CHANGE. I HAD TO STOP ON THE INTERSTATE AND ATTEMPT TO RESTART, BUT I COULDN'T GET IT OUT OF 2ND. SOMETIMES WHEN I WOULD SHIFT TO MANUAL IT WOULD NOT GO BACK INTO "D" DRIVE. MY HANDLES TO OPEN THE DOOR ALSO BROKE OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607158June 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605839June 25, 2014
STEERING
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING, THE ABS LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AS THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DIAGNOSED THE WHEEL ASSEMBLY AND BARRING NEED TO BE REPLACED. NO REPAIRS HAD BEEN MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596892June 8, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
IN STARTING TO ACCELERATE, THE TRACTION CONTROL LIGHT COMES ON AND THE CAR LOOSES POWER SIGNIFICANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594960May 29, 2014
ELECTRICAL SYSTEM
MY BLOWER MOTOR IS STAYING ON CONTINUOUSLY AND THE SMELL OF PLASTIC BURNING IN THE VEHICLE. I WAS TOLD BY A MECHANIC IT IS A BLOWER MOTOR CONTROL MODULE SHORTAGE FROM THE FACTORY. I HAVE FOUND THIS AS A RECALL ON SOME 2003-2006 CADILLAC ESCALADES BUT MY VIN IS NOT ON THE RECALL THEY SAY IT IS A FIRE HAZARD. I WAS THINKING THAT MINE SHOULD ALSO BE ON THE RECALL LIST.MAYBE THEY MISSED MINE FOR SOME REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade