Cadillac Escalade Complaints

1,865 consumer complaints on file.

#10892810August 3, 2016
VEHICLE SPEED CONTROL
IN MOTION, STOPPED ,WAS ON HILL GOING UP A LANE TO HOME. CODE FOR THROTTLE POSITION CONTROL MODULE APPEARED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891958August 1, 2016
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLED OUT IN VERY HEAVY TRAFFIC IN BOTH MARYLAND, AND INDIANA WHILE I WAS ON VACATION. THIS OCCURRED ON A MAJOR HIGHWAY IN BOTH OCCASIONS THAT WAS PACKED WITH TRAFFIC.THIS INCIDENT COULD HAVE EASILY RESULTED IN A MAJOR ACCIDENT THAT COULD HAVE BEEN HARMFUL TO BOTH ME AND MY FAMILY. THIS INCIDENT HAPPENED ON 2 OCCASIONS ,JULY 16TH 2016 AND JULY 22ND 2016.DEALERSHIP AT FIRST COULD NOT FIND THE PROBLEM AS WAS THE CASE WITH THE FIRST CADILLAC DEALERSHIP IN BETHESDA MARYLAND. THE 2ND DEALERSHIP TOOK A WEEK TO CREATE, IDENTIFY, AND HOPEFULLY REPAIR THE PROBLEM. REPLACING FUEL PUMP ENDED UP BEING THE CALL. 1005.00 DOLLARS LATER I CERTAINLY HOPE THAT THIS FIXED THE PROBLEM. THIS INDEED IS A HUGE SAFETY CONCERN AS IT DOES NOT SHOW ANY WARNINGS IT JUST STALLED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891627July 29, 2016
SERVICE BRAKES
AT 15000 MILES AND ORIGINAL OWNER WHILE TOWING OUR BRAKES COMPLETELY GAVE OUT. NO WARNING SIGN, NO LEAKAGE, ONLY 1 SYMPTOM A FEW MONTHS PRIOR WHERE THE BRAKE PEDDLE WAS MUSHY. DEALERSHIP SAID IT WAS FINE. EVERYTHING WORKED FINE DRIVING IT THROUGHOUT DAY. STOPPED FOR DINNER JUST BEFORE WE ENTERED MOUNTAIN PASS. GOT IN SUV TO LEAVE FOR HOME AND HAD NO BRAKES AT ALL. EMERGENCY BRAKE WON'T EVEN KICK IN TO BE USED FOR EMERGENCIES. THE VEHICLE GAVE NO WARNING SIGNS, ENGINE OR BRAKE LIGHT WARNINGS. NO CHANGES IN BRAKE PRESSURE, NO LEAKS UNDER VEHICLE OR ON ENGINE. IT WAS AN INSTANT GIVE OUT OF BRAKES AND COULD HAVE HAPPENED WHILE DRIVING. FORTUNATELY THEY DID NOT GIVE OUT WHILE MOVING MORE THAN 3 MPH SO WE ARE STILL ALIVE. DEALERSHIP AND GM BOTH SAID IT WAS NORMAL FOR BRAKES TO GIVE OUT AND NOT HAVE ANY BRAKES WHEN THE BRAKE MASTER CYLINDER GIVES OUT. THIS IS NOT NORMAL! THEY REPLACED THE MASTER CYLINDER AND ALL WORKS FINE NOW. HOWEVER I FEEL THIS IS A MAJOR VEHICLE SAFETY ISSUE IN THAT FOR A VEHICLE TO COMPLETELY LOSE ALL OF IT'S BRAKING ABILITY BUT NOT BE PREWARNED THAT THERE IS A PROBLEM IS EXTREMELY DANGEROUS. IF WE DIDN'T STOP FOR DINNER THE BRAKES WOULD HAVE GIVEN OUT IN THE MOUNTAIN PASS AND ME AND MY FAMILY WOULD MORE THAN LIKELY BE DEAD AT THE BOTTOM OF A MOUNTAIN CLIFF! WE ARE EXTREMELY AFRAID TO DRIVE THIS VEHICLE NOW AND GM HAS NO INTEREST IN BUYING IT BACK OR HELPING US GET OUT OF IT. THEY JUST SAID "JUST WAIT TO SEE IF IT HAPPENS AGAIN" WHICH TO ME, MEANS, WAIT UNTIL YOU CAUSE A FATALITY. THEY ALSO SAID THIS ISN'T HAPPENING TO OTHER GM VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891735July 29, 2016
WHEELS
I NOTICED VIBRATIONS WITH VOGUE CUSTOM BUILT TIRES WHEN DRIVING HIGHWAY SPEEDS. THE DEALER IDENTIFIED THE PROBLEM AS A SEPARATED VOGUE CUSTOM BUILT TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. THE VOGUE CUSTOM BUILT TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885355July 17, 2016
ELECTRICAL SYSTEM, ENGINE
ON THREE SEPARATE OCCASIONS THE CAR HAS COMPLETELY SHUT DOWN WHILE BEING DRIVEN. TWICE WHILE AT HIGHWAY SPEEDS, THE CAR LOST ALL POWER, INCLUDING POWER STEERING, POWER BRAKES, AS I WAS TRYING TO SAFELY GET OVER TO THE SIDE OF THE HIGHWAY, ALL THE DASH LIGHTS COME BACK ON, THE RADIO COMES ON AT TOP VOLUME, THE POWER COMES BACK ON. I HAVE HAD IT INTO AN AUTHORIZED CADILLAC DEALERSHIP. THEY HAD IT FOR OVER A WEEK AND COULD NEVER REPLICATE IT OR FIND THE ISSUE. THE THIRD TIME IT HAPPENED ON A SIDE STREET, NOT AS BAD AS THE HIGHWAY, BUT STILL EXTREMELY DANGEROUS. THIS IS CLEARLY AN ISSUE BECAUSE I HAVE READ OTHER REPORTS OF THE EXACT SAME THING HAPPENING. THE ONE I READ WAS IN 2008 WHICH IS THE MODEL YEAR OF THIS CAR. FIRST TIME IT HAPPENED WAS APPX LATE NOV 2015,, THEN AGAIN IN MARCH 2016, AND THIS LAST TIME ON JULY 17, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882511July 5, 2016
WHEELS
I NOTICED VIBRATIONS WHEN DRIVING HIGHWAY SPEEDS. THE CADILLAC DEALER IDENTIFIED THE PROBLEM AS A SEPARATED TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876798June 27, 2016
POWER TRAIN, SUSPENSION
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME) TO HAVE WHEELS AND TIRES ROAD FORCE BALANCED. REPORT WAS PROVIDED, ALL IN SPEC AND VIBRATION IS STILL PRESENT. CURRENTLY, THERE IS A "OPEN TICKET" ON THE VEHICLE AT THE CADILLAC DEALERSHIP AWAITING A "GM ENGINEER" TO VERIFY THE VIBRATION. AS A RESULT, I DO NOT HAVE A COPY OF THE LATEST INVOICE VERIFYING THE SERVICE VISIT. THE VEHICLE CURRENTLY HAS 2000 MILES ON IT, THE VIBRATIONS WERE PRESENT SINE NEW AND SEEM TO BE GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872367June 3, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE CONTACTED CADILLAC CUSTOMER SERVICE REGARDING MY STEERING WHEEL SMOKING AND BURNING A HOLE IN THE LEATHER WHEN I USE THE HEATED STEERING WHEEL FEATURE. THEY ARE CLAIMING THAT IT IS THE RESULT OF NORMAL WEAR AND TEAR WHICH I FIND ABSURD. THE DEALER REPRESENTATIVE STATED TO ME THAT IN THE 10 YEARS HE'S BEEN WORKING ON GM CARS, HE HAS NEVER SEEN THIS HAPPEN. ALSO, THE DEALER CHARGED ME TO REPLACE ALL FOUR INTERNAL DOOR HANDLES AFTER THE METAL DEGRADED AND STARTED CUTTING OUR HANDS. APPARENTLY, OTHER ESCALADES WERE COVERED UNDER A RECALL BUT NOT MY VIN. I THINK BOTH SHOULD BE COVERED BY GM GIVEN THE SERIOUS NATURE OF BOTH DEFECTS.
Crash:
No
Fire:
No
Injuries:
10
Deaths:
0
#10872066June 2, 2016
ELECTRICAL SYSTEM
THE REAR DOORS DO NOT LOCK AND UNLOCK WITH REMOTE, MUST BE DONE MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872187June 2, 2016
ELECTRICAL SYSTEM
WHEN I TURN ON THE A/C THIS SMELLS LIKE OIL BURNING, AND I HAVE CHECK ENGINE LIGHT ON AS WELL. THIS IS BECAUSE OIL IS LEAKING IN TO THE EXHAUST SYSTEM. I READ THAT THIS IS A TYPICAL ISSUE IN THESE CARS. I THOUGHT THIS IS A PARTICULAR CAR'S DEFECT, BUT I READ THAT IS VERY COMMON ISSUE IN THE 2008 ESCALADES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870518May 24, 2016
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE UNINTENDEDLY ACCELERATED WHILE PULLING INTO THE CAR PORT. THE VEHICLE PROCEEDED TO CRASH INTO THE WALL, A POLE, A FENCE, AND THE HOUSE. THE CONTACT SUFFERED INJURIES TO THE NECK AND RIBS, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONCLUDED THAT THE FAILURE WAS NOT CAUSED BY A MANUFACTURER DEFECT. A POLICE REPORT WAS FILED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,281.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10870580May 24, 2016
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING CRASHED INTO THE HOUSE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK, SHOULDER, LEFT KNEE, RIGHT SIDE, AND RIGHT HIP INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 07/26/16*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10865896May 19, 2016
SERVICE BRAKES, TRACTION CONTROL SYSTEM, SUSPENSION
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000. UPDATED 08/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865492May 17, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES MADE A METAL TO METAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHO DIAGNOSED THE VEHICLE AND MADE UNKNOWN REPAIRS. THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE STABILIZER LIGHT REMAINED ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER A SOLUTION. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860419April 19, 2016
VEHICLE SPEED CONTROL
THE CAR ACCELERATES AS SOON AS YOU TURN IT ON AND IT JUST KEEPS ACCELERATING SO WE HAVE TO TURN IT OF BECAUSE IT DOES NOT STOP. THE CAR WAS IN MOTION WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860141April 18, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING WITHIN LESS THAN THIRTY DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP CONCERNING THE ELECTRONIC STRUTS AND THE CONTACT WAS UNABLE TO GET A DEFINITE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 101,093.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855173April 12, 2016
ELECTRICAL SYSTEM, ENGINE
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVASTATING INCIDENT TO ENDURE. I AM LUCKY TO BE ALIVE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10854789April 11, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TOA DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE CV BOOTS. THE DEALER REPLACED THE CV BOOTS BUT THE FAILURE CONTINUED SHORTLY AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854846April 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852756March 31, 2016
SERVICE BRAKES
THE VEHICLE HAD VIRTUALLY NO BRAKES TO STOP IT AND 11,215 MILES. GENERAL MOTORS ALREADY HAD SERVICE WARNINGS OUT TO DEALERS DATED 7/17/2015, GM DOCUMENT ID #4242788. THEY SAY THEY REPLACED PADS AND ROTORS. AT 23,589 MILES THE VEHICLE NEEDED BRAKES AGAIN. SERVICE MANAGER TELLS US THAT THIS IS A KNOWN PROBLEM AT GENERAL MOTORS. THEY HAVE EVEN ISSUED A NEW WARNING FOR 2016 MODELS. I CONSIDER THE VEHICLE TO BE UNSAFE TO DRIVE IN THAT THE BRAKES CAN GO OUT WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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