Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11220471June 16, 2019
POWER TRAIN
MY VEHICLE HAD ABOUT 46600 MILES. TODAY WHILE ON A VERY BUSY INTERSTATE, THE CAR STARTED SHAKING REALLY BAD. IT FELT LIKE I WAS GOING OVER BUMPS. THIS IS A VEHICLE I BARELY DRIVE AS I HAVE ANOTHER VEHICLE FOR MY PRIMARY USE. I PURCHASED THE VEHICLE BRAND NEW WITH 10 MILES IN MARCH OF 2016. THERE'S NO EXCUSE WHY THIS CAR SHOULD HAVE ISSUES WITH THE TRANSMISSION OR ANY OTHER ISSUES. I PLAN ON TAKING THE VEHICLE TO CAPITAL CADILLAC FIRST THING ON WEDNESDAY. I DID SOME RESEARCH AND FOUND THAT I'M NOT THE ONLY ONE WITH THIS ISSUE. HOPEFULLY THIS WILL BE COVERED UNDER MY WARRANTY. I ALMOST PULLED OVER DUE TO THE SHAKING. IT WAS A VERY SCARY EXPERIENCE WITH MY KIDS RIDING WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219328June 11, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON AFTER MY VEHICLE MADE A NOISE FROM THE TAIL PIPE AND WHEN I PUSH ON THE GAS PEDAL MY VEHICLE STALLS OUT AND THE SUSPENSION THE VOLTAGE AND STABILITY READS ACROSS MY INFORMATION SCREEN. IT HAPPENS TO ALL THE TIME WEATHER I'M IN MOTION OR IN PARKED OR JUST SITTING THERE AT A RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218993June 10, 2019
SUSPENSION
2016 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO VIOLENT SHAKING WHEN TRAVELING 40-80 MPH. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE VEHICLES REPAIR COST. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218809June 9, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
BOUGHT THIS VEHICLE FROM A DEALER AND CANNOT GET IT INSPECTED DUE TO THE ISSUES WITH THE ABS AND STEERING SENSORS.REPLACED ABS MODULE AND AM STILL HAVING TROUBLE WITH IT. THE DEALER WOULD NOT DO ANYTHING TO RESOLVE ANY OF THESE ISSUES BECAUSE I BOUGHT IT AS IS AND THEY REFUSED TO GIVE ME ANY KIND OF WARRANTY AND HAD ME SIGN AN AFFIDAVIT STATING SO.WHEN I LEFT THE DEALERSHIP I HAD TO FUEL UP AND HIT THE BRAKES AND COULD BARELY GET IT STOPPED.FOUND A LOT OF BAD BRAKE LINES AND THE ABS LIGHT CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217773June 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER BAKER CADILLAC OF CHARLESTON (1621 SAVANNAH HWY, CHARLESTON, SC 29407 (843)-353-3414) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE CONTACT HAD EXPERIENCED A FAILURE WHILE DRIVING AT 25 MPH, THE CONTACT DROVE INTO A POTHOLE WHICH ALLOWED THE AIR BAGS TO DEPLOY WITHOUT WARNING. THE VEHICLE WAS TOWED BY HIS INSURANCE GRECO TO A LOT AT 619 MARINA DR, CHARLESTON, SC 29492 TO PERFORM AN INVESTIGATION. THE VEHICLE WAS NOT DESTROYED. NO POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217391June 2, 2019
ENGINE
WHILE TURNING INTO OUR STREET THE VEHICLE SHUT OFF. IT RESTARTED BUT STILL CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210581May 29, 2019
AIR BAGS
TAKATA RECALL THERE HAS BEEN A RECALL ON MY VEHICLE SINCE 05/27/2016 IT IS NOW 05/29/2019 AND HAS STILL NOT BEEN FIXED. GM NEEDS TO TAKE CARE OF THIS PROBLEM IMMEDIATELY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210288May 28, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210118May 27, 2019
ELECTRICAL SYSTEM
MOON ROOF DRAIN LINE OBSTRUCTED POSSIBLE PINCHED DURING MANUFACTURE. DRIPPING BROUGHT TO DEALERS ATTENTION . SERVICE TECNITION MAY HAVE APPLIED AIR PRESSURE TO DRAIN LINE BURSTING IT. WATER FROM RAIN THEN LEAKED ON ELECTRONICS PACKAGE UNDER DRIVER SIDE DASH. DRIVER BECAME LOCKED IN AUTO DUE TO WET MALFUNCTIONING ELECTRONIC PACKAGE. POSSIBLE HAZARD IN EMERGENCY SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209470May 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT CALLED AUTONATION CADILLAC WEST PALM BEACH AT 561-291-8073 (LOCATED AT 2101 45TH ST, WEST PALM BEACH, FL 33407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208916May 21, 2019
SEATS
IN ALL VIDEOS I CHECKED FOR ISSUES WITH THE HEATED AND COOLED SEATS I SAW THAT ONE OF THE CONNECTORS TO THE CIRCUIT BOARD WE'RE STARTING TO MELT THE CONNECTOR. UPON REMOVING MINE, THE SAME ISSUE IS SHOWN AND COULD POTENTIALLY BE FATAL IF IT CONTINUES TO MELT AND CATCH FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207036May 11, 2019
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
IT GOES IN REVERSE AND DRIVE AND SLIPS NO POWER AT.JUST BOUGHT THE TRUCK LOVE IT BUT AM VERY SAD I CAN NOT DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205763May 6, 2019
ENGINE, POWER TRAIN, STEERING
TOOK CAR IN FEB 2019 TO REPAIR TORQUE CONVERTER. WAS REPLACED AND NOW IS BACK TO SHAKING AT RANDOM TIMES. THIS SHOULD BE A RECALL AS CADILLAC HAS NUMEROUS PROBLEMS WITH POWERTRAIN ON ESCALADES FROM 2015-17.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204083April 27, 2019
AIR BAGS
TAKATA RECALL: TRYING TO GET AIR BAGS REPLACED BUT GM/CADILLAC MAINTAINS THERE ARE NO REPLACEMENT PARTS AVAILABLE! I LIVE IN HIGH HEAT, HIGH HUMIDITY AREA AND ACCORDING TO REPORTS AT SEVERE RISK! DEALER WILL NOT SUPPLY A LOANER VEHICLE WHILE WAITING ON PARTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202969April 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
INSTRUMENT PANEL GOES IN & OUT. CAN'T TELL HOW FAST YOU'RE GOING, WHAT GEAR YOU'RE IN, WHETHER YOU'RE IN PARK REVERSE DRIVE. WAS TOLD PREVIOUS RECALL 08V441000 WAS ISSUED 8/28/2008 ADDRESSED THIS ISSUE. DON'T FEEL SAFE DRIVING. DEALER CAN'T GET NEW PART TO REPLACE ELECTRICAL PROBLEM. INSTRUMENT PANEL CLUSTER WILL GO OUT WHILE YOU ARE DRIVING ALONG OR PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195210April 18, 2019
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, STRUCTURE
S10 DOT/I: LETTER FROM CONGRESSMAN CLINE ON BEHALF OF CONSTITUENT REGARDING THE DIFFICULTY SHE IS EXPERIENCING WITH HER 2015 CADILLAC ESCALADE (ATTN: KJERSTEN CROKE). *LD THE CONSUMER STATED THE VEHICLE'S RADIATOR LEAKED DUE TO EXCESSIVE RECYCLING OF THE THERMOSTAT. COOLANT WAS LEAKING FROM THE RADIATOR TUBES. THIS FAILURE WAS REPAIRED PER THE TECHNICAL BULLETIN 9I1513E. THE VEHICLE WOULD VIBRATE. REPAIRS WERE ATTEMPTED, BUT THE VIBRATIONS RECURRED. THE TRIM ON THE DRIVERS SIDE WAS LOOSE. THE INTERIOR AND EXTERIOR LIGHTS WOULD REMAIN ON AFTER THE VEHICLE WAS POWERED OFF CAUSING THE BATTERY TO DIE. THE DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195909April 12, 2019
POWER TRAIN
PURCHASED 2016 CADILLAC ESCALADE ESV FOR MY WIFE ON OUR 10 YEAR ANNIVERSARY. CAR WAS EVERYTHING WE DREAMED OF UNTIL AROUND 15K MILES. BETWEEN 40-50MPH STARTED NOTICING A CONSTANT SHUTTER. THE ENTIRE VEHICLE WOULD DRIVE LIKE WE WERE DRIVING OVER THE WARNING BUMPS ON SIDE OF ROAD. IN THE SAME TIME FRAME WE STARTED NOTICING THE VEHICLE WOULD SHIFT HARD FROM PARK TO REVERSE AT VARIOUS TIMES. CONTACTED DEALER AND SCHEDULED A APPOINTMENT. AFTER HAVING VEHICLE FOR A COUPLE DAYS I WAS CALLED TO PICK UP. ONCE THERE I WAS TOLD THERE WAS NO ISSUE OR THEY COULD NOT DUPLICATE. I INSISTED THERE WAS A PROBLEM AND WENT FROM SERVICE TO SALES PERSON WHO HAS SOLD ME MY LAST 4 VEHICLES. HE TALKED WITH TRANSMISSION SPECIALIST AND SAID HE KNEW WHAT TO DO. SO THEY FLUSHED THE TRANSMISSION FLUID. I WAS CONCERNED BECAUSE THAT IS A 40K MILE REQUIREMENT, NOT 15K MILE. I WAS INFORMED THAT FROM TIME TO TIME THE FLUID FROM FACTORY IS INCORRECT. SO I ACCEPTED. 2ND TIME SAME SHUTTER AND FLUID FLUSHED AGAIN 3RD TIME SAME SHUTTER, SHIFTS HARD, JERKING, VIBRATION WHEN IDLE, FUEL MILAGE DECREASE AND POWER LOSS AND HESITATION WHEN TRYING GO. CHANGED TORQUE CONVERTER AND FLUSHED FLUID AGAIN. REPROGRAMMED TRANSMISSION. 4TH TIME SAME SHUTTER AND VIBRATION. CHANGED FLUID, REPLACED MOTOR MOUNTS. NOTHING TO THE HESITATION OR HARD SHIFTING. FINAL TIME HAVE BEEN TOLD NOTHING CAN DUPICATE. WE ARE STILL HAVING SHUTTER AND THE WORST OF ALL IS THE HESTIATION. CAR IS CURRENTLY PARKED AND WILL REMAIN PARKED. IT IS A SAFETY CONCERN AND WE WILL NOT PUT INNOCENT LIVES AT STAKE FOR A CAR NOT OPERATING AS DESIGNED. I SEEKED ASSISTANCE FROM DEALER AND GM SEVERAL ATTEMPTS. CURRENTLY HAD TO SEEK A LAWYER TO ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194586April 8, 2019
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHILE DRIVING 60 MPH AND SWITCHING LANES, THE SIDE DETECTION OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO QUANTRELL CADILLAC (1490 E NEW CIRCLE RD, LEXINGTON, KY 40509, (859) 559-0868) WHERE IT WAS DIAGNSOED THAT THE DRIVER'S SIDE COLLISION AVOIDANCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194815April 8, 2019
POWER TRAIN, UNKNOWN OR OTHER
I'VE HAD THIS VEHICLE SINCE 3-28-2019 AND I'M ALREADY HAVING SHIFTING PROBLEMS WITH THE VEHICLE. AFTER DOING SOME RESEARCH, I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH CADILLAC. MY ESCALADE HAS 45,000 MILES ON IT, SO THIS SHOULDN'T BE A PROBLEM. I'M WORRIED ABOUT THIS HESITATION PROBLEM DURING DRIVING, WHICH MAY LED TO A POTENTIAL ACCIDENT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192422March 29, 2019
AIR BAGS
TAKATA RECALL SERVICE AIR BAG LIGHT. I DAD CHANGED FRONT 2 SENSORS AND STILL HAS SERVICE AIR BAG LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade